Trusted Agent profile · Richmond upon Thames
★★★★★
1,864 reviews across 2 platforms
306 Sandycombe Road, Kew, TW9 3NG, Richmond upon Thames, TW9 3NG
Part of Chestertons, see every office.
Chestertons's office in Richmond upon Thames, at 306 Sandycombe Road, is rated 4.5 out of 5 across 1,864 reviews on two platforms, including 130 Google reviews rated 4.7.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotLettings Agents at Chestertons South Ken
Hi:Lettings agents (abbi, Akki, cory) were amazing - very efficient, transparent and hard working. They obtained me a great long term tenant for my flat in quick time.Cheers, Rubin
Hi Rubin,It's fantastic to hear how our South Kensington team were able to offer such an efficient service! Thank you for taking the time to leave this review, and please do reach out if you need any further assistance.
5/5
Trustpilotquick and easy moving process
Jess at the wandsworth branch got me into my new flat in about 4 days flat. ( pun intended ). she was very quick to communicate any updates and the whole process was very smooth and easy
Thanks for the wonderful review
5/5
TrustpilotI give a five star rating to Xiaoyi Fan
I give a five star rating to Chestertons for my property manager Xiaoyi Fan. She is always very helpful with flat issues
Hi LouLou, thank you for taking the time to provide us with this feedback, Xiaoyi will be happy to hear this. Should you need anything else, please let her know.
5/5
TrustpilotVery professional and knowledgeable
Very professional and knowledgeable, Niema Latif helped me with a new tenancy agreement. Recommended.
Hi Andrew, we're happy to hear that Niema assisted you with a new tenancy agreement. If you need any further help, please do not hesitate to reach out to us.
5/5
TrustpilotAiste K was very professional
Aiste K was very professional, thorough, and responsive. The entire process was smooth and the communication was great. Will come back when back in the market!
Hi David, thanks for your feedback! Aiste will be delighted to hear this, wishing you all the best for the future!
5/5
TrustpilotThe team at Chesterton’s were really…
The team at Chesterton’s were really responsive and helpful. They were able to find great tenants for us and were really supportive throughout. It was a pleasure working with everyone on the Fulham team.
Thanks so much for this feedback Nat - we are delighted to hear that the Fulham team were able to help you find your tenants. Don't hesitate to get in touch if you need any further assistance!
1/5
TrustpilotRun!
Letting company is ok. The management service Is terribly slow, unprofessional, their attitude is the rudest I have ever ever experienced. They are entitled.Lot of issues.Run!
Hi Claudia, we're sorry to see you have left us this rating. In order for us to investigate this further for you, please do respond to the Trustpilot request we have sent you for further details. This will allow us to follow up with the relevant department. We look forward to hearing from you.
5/5
TrustpilotPrompt and efficient service by Amanda
Prompt and efficient service by Amanda. Am very satisfied
Hi Cecilia, thank you for taking the time to leave a review for Amanda, she'll be delighted to see this. Best wishes!
5/5
GoogleI am a new tenant of Chestersons & so far I've had a good experience with them. Jack & Hannah have been very lovely, professional & easy to deal with. Contact between them & myself was very easy & quick. The process was simple & I'm glad to have found my new flat through them. Hopefully there won't be any issues in the near future :)
1/5
TrustpilotDisappointed
Disappointed with Chestertons service and professionalism for maintenance requests
Hi Sonal, we're sorry to see you have left this review and apologise for any delays experienced. After speaking with the team, we can see that you now have a dedicated Property Manager and they have been in touch to address your concerns. Should you need anything else, please do let them know.
5/5
TrustpilotSuzan Salih
Suzan Salih - thank you for your quick response, really appreciated.
Dear Mrs Lovett,Thank you for your 5* review. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team member. Wishing you all the best for the future.
5/5
TrustpilotGreat experiencing working with Ronan
Ronan helped us find our new apartment in our dream area. He listened to what we wanted and found us a lovely place so quickly and effectively. He has made our experience so smooth and stress-free!
Thank you for sharing!
5/5
TrustpilotCould not say enough good things about…
Could not say enough good things about this letting agency. They were amazing and so stellar in securing our house for us. Really felt like they cared and had our best interest in mind. Couldn’t recommend enough!
Thank you for sharing! We are so pleased to hear this.
5/5
TrustpilotBrilliant Chesterons.
I have really enjoyed working with Stav from Chesterston. He is incredibly helpful, accommodating and goes above and beyond the call of duty. I have truly had a wonderful experience and highly recommend Chestertons for all your property needs.
We are so pleased to hear this! Thanks for sharing.
3/5
TrustpilotGot a good price for our property and…
Got a good price for our property and sold promptly. Didn’t think we had the transparency through the sale that we would have appreciated and a few things came up that could have been far better communicated and managed.
Thank you for sharing your experience with Chestertons!
5/5
TrustpilotIncredible property manager
Incredible property manager. She always goes the extra mile to make sure our house is taken care of! Highly recommended.
Thank you Valerie, this is amazing to hear. Should you need anything else, we're only a phone call or email away. Best wishes!
5/5
TrustpilotStrong customer support
Strong customer support and very responsive. Clear instructions on what was needed
Hi Patrick, thank you for taking the time to leave a review. We're so glad you received strong customer support and the team were responsive. Best wishes!
5/5
TrustpilotResponsive staff who are proactive to…
Responsive staff who are proactive to get the right outcome for landlord and tenant - thank you
Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotChestertons have been a great at making my experience seamless
Chestertons have been a great at managing the letting of my apartment. They've been very communicative, and made the whole experience seamless.
Hi Ian, thank you for taking the time to leave this review. We're happy to hear that lettings your property with us has been a seamless experience. Should you need any further help, please do let your property manager know. Best wishes!
4/5
TrustpilotTamara has worked hard to achieve great…
Tamara has worked hard to achieve great results. Thankyou.
Hi Wayne, thank you for sharing your experience with Tamara, she'll be delighted to see this feedback. If you need anything else, please feel free to reach out to her and the team!
5/5
GoogleGood agency. Ashlee was very helpful and dedicated in helping me find a home. Didn’t use them in the end but will definitely come back if I need to.
5/5
TrustpilotGreat experience
Great experience renting with Chestertons. Rosie in particular had been extremely helpful, patient and professional throughout the negotiation process. Highly recommend.
Thank you so much for the 5 star review. We hope you are very happy in your new home.
5/5
TrustpilotGreat team professional and helpful …
Great team professional and helpful (Simone, Aysa and everyone else).
Hi Carolyn,Thank you for sharing your kind words about how professional and helpful the team were.Best WishesChestertons
5/5
TrustpilotMark Kardos at Chestertons
Mark Kardos has handled the management of our flat for several years and always provides a quick, efficient and professional service.
Thank you for your feedback and allowing us to manage your flat for several years Malcolm, it's been a pleasure!
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