Trusted Agent profile · Richmond upon Thames
★★★★★
1,864 reviews across 2 platforms
306 Sandycombe Road, Kew, TW9 3NG, Richmond upon Thames, TW9 3NG
Part of Chestertons, see every office.
Chestertons's office in Richmond upon Thames, at 306 Sandycombe Road, is rated 4.5 out of 5 across 1,864 reviews on two platforms, including 131 Google reviews rated 4.6.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotMarine helped me a lot during the…
Marine helped me a lot during the rental process when I was outside of the UK, she replied quickly and tried her best to solve all my problems, thanks a lot!
Hi Yiqing, thank you for leaving positive feedback and sharing your experience with Marine. We appreciate the kind words and wish you all the best.
1/5
TrustpilotWorst Experience with Ms. Preya Nair
I'm disappointed with Ms. Preya Nair's service at Chesterton, marked by a persistent pattern of neglect and unresolved issues. Attempts to communicate have been met with silence, leaving me without updates. I hope this review prompts improvement in Chesterton's commitment to quality service.
Hi Kristina, we're really sorry to see you have left this review. After looking into this further, we are aware that Mark from our Property Management team has reached out to discuss further and an update on your maintenance issues has been provided. We understand that the concerns you had with the noise of an internal pump have now been resolved. Should you need anything else, please do not hesitate to speak with Mark.
5/5
TrustpilotGenerally very happy with the services
I’ve used Chesterton for years to let out my property and always happy with the services. In particular, I am very impressed with Xiaoyi. She is always been very responsible in dealing with queries raised by tenants and/or me. I would be gladly recommend her to others.
Hi DB, thank you for your kinds words for Xiaoyi and choosing Chestertons as your preferred agent. If you need anything further, please let us know. Best wishes!
5/5
TrustpilotDedication and efficiency
Aaniya and Marianna have been excellent property managers for one of our service users for years. They consistently respond swiftly to all repair issues and go above and beyond to ensure the repairs are completed. They are relentless in their efforts until the job is done and always keep us informed at every step of the process. Their dedication and efficiency are truly commendable.
5/5
TrustpilotWe felt in very good hands throughout…
We felt in very good hands throughout the renting process and beyond. Our manager Joyce Paul has always been quick to response to any questions and to manage matters in a swift and very kind way.
Hi Jo,Thank you for taking the time to write a great review. We are so glad Joyce has always been so quick to respond and manages matters in a swift way.Thank you for the support and best wishesChestertons
5/5
TrustpilotI had a great experience with…
I had a great experience with Chestertons, especially with Dawn Cunningham she was incredible. From the moment I found the property that I liked, the process was extremely smooth and way quicker than I could have hoped for! She kept me updated every step of the way and I’m super grateful for all her help in finding me my new place!
Thank you for sharing! We are so pleased to hear.
5/5
TrustpilotVery recommended
Renting a property in the UK can be a complicated process. Our property manager Mark Kardos, from Chestertons, was attentive and helpful every step of the way, allowing us to have a pleasant and seamless experience with our property during the year we lived there. Thank you!
This is so great to hear, thank you for sharing your experience.
5/5
TrustpilotAgent Experience - Andrew
My experience with Chesterton’s was a 5-star due to the attentive hard work of our agent Andrew Zographos. He helped meet every element of our search and not only dedicated to show us properties when available but should we needed a last minute change of viewing he was ever so understanding in helping us out of hours! Couldn’t recommend a more helpful agent!
Thank you for your review Eleni! We are so pleased to hear this.
5/5
TrustpilotChestertons South West Lettings - Melissa
Melissa was most helpful when we were signing up to our tenancy and collecting the keys.
We are so pleased to hear!
5/5
TrustpilotAkikur has been one of the best agent…
Akikur has been one of the best agent I’ve met.Smart, professional and always helpful!
Thank you for the wonderful review
5/5
TrustpilotAndrew Zographos
As we are new and inexperienced in the UK real estate market, it was great to have Andrew Zographos guiding us and advising us about everything we should know. His professionalism and tenacity has been truly appreciated throughout the process. Very effectively surfaced a high class tenant for us and we are confident that he will continue to offer us his excellent service.
Thank you for sharing your experience at Chestertons with us. We are so pleased to hear this!
5/5
TrustpilotWe rented an apartment with the advice of Juliette Dertois …
We rented an apartment in Pincton Place with the advice of Juliette Dartois. Juliette's professionalism, communication, disposition and kindness were impeccable at all times. Thank you very much for your work.
Hi Rocio, thank you for the great review and sharing your experience with Juliette. We are so glad she was professional and communicated well. We appreciate the support and should you require any further assistance, we will be happy to help.
5/5
TrustpilotMade relocation easy and fast
They made my transition pretty easy and handled everything on my behalf. They also provided all the documentation necessary to complete my move. I literally focused on work the entire time whiles they ensured I had everything in place for my move day. In short they are the best.
Dear David,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Our team are over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
Trustpilotsharon chattalis was exceptionally…
sharon chattalis was exceptionally helpful and gave friendly and prompt replies to my queries which helped me a lot.i find all staff do a very professional jobdavid clarke
Hi David, thank you for sharing your experience with Sharon. If you have any other queries, please do not hesitate to get back in touch. Wishing you all the best!
5/5
TrustpilotMy property has been on a full managed…
My property has been on a full managed let with Chestertons since 2010. I have found their service to be very professional. The property management team is excellent. I get an immediate reply from them to all my queries. I recommend using Chestertons to all landlords
This is amazing to hear that we've managed your rental property for over a decade, thank you Khurram! If you need anything at all, we're only a phone call or email away. Best wishes!
5/5
TrustpilotPurchased a property through…
Purchased a property through Chestertons and they were great, Rae was amazing throughout!
Thank you for the 5 stars, so pleased to read how helpful Rae has been
5/5
TrustpilotGreat experience working with Marine…
Great experience working with Marine Signoret. She was patient, thoughtful, diligent and proactive, resulting in a positive outcome for the tenant, landlord and agent.
Hi Phil, thank you for taking the time to write a great review. We are so glad Marine was patient, thoughtful and proactive. We appreciate the kind words and wish you all the best.
5/5
TrustpilotI’ve just started my tenancy with with…
I’ve just started my tenancy with with JP and my whole experience has been great starting with the letting Manager Toby Gardiner and finally Suzan Salih ( Tenancy and renewals consultant)Both Suzan and Toby have been very helpful throughout the whole process and were very prompt. Highly recommend!
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best in your new home.
5/5
TrustpilotI’ve just started my tenancy with with…
I’ve just started my tenancy with with JP and my whole experience has been great starting with the letting Manager Toby Gardiner and finally Suzan Salih ( Tenancy and renewals consultant)Both Suzan and Toby have been very helpful throughout the whole process and were very prompt. Highly recommend!
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best in your new home.
5/5
TrustpilotChestertons Rentals
Have been using Chestertons for years for the rental of my property and found their service excellent. Finding the tenant is easy, dealing with all the problems afterwards is what differentiate Chestertons...
Hi Francois, thank you for taking the time to write a review. Its great to hear how you found Chestertons service excellent. We appreciate the support and should require anything else, we will be happy to help.
5/5
TrustpilotSum yee was fantastic!
I would like to highly recommend the services of Chestertons, especially agent Sum yee! In fact, she was sensational: kind, proactive, transparent, with great knowledge about the property and the real estate market, in addition to having worked hard to make the business work. Definitely, if you need to rent a property, you can trust Sum yee.
Thanks so much for this wonderful review, Gustavo. We are delighted to hear that Sum Yee was able to help you, and leave such an impression!
5/5
TrustpilotVery well organised effort to help us…
Very well organised effort to help us move into our new homeSuzan Salih has provided a great service as move in coordinator and has chased results and been available when in need of urgent assistance
Dear Roua,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
GoogleIt took only 2 days to secure an offer from a credible buyer - our sales agent Daniel Killick was straight talking and formed good working relations between the solicitors and the buyer. Daniel and his team dealt quickly and professionally with the inevitable setbacks when selling / buying a place and kept the process on track and on time.
5/5
TrustpilotGary has been exceptional
Gary has been exceptional, no other words to describe him.
What a wonderful review, thank you - we've shared this with Gary!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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