Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotSpammers That Don't Delete Data Upon Request.
I am no longer looking for a property, the unsubsrcibe from mailings fails. I responded to 8 colleagues now who have persisted to send me information about properties, for over 2 days. I am still getting calls and emails. Honestly, never message these people, sick of emails from them. And the one property I asked to view, I never even saw. DELETE MY DATA.
Lewis · 3 November 2022
Agent replied · 6 February 2025
Hello Lewis, we are sorry to hear this. You should have just received an email from Trustpilot requesting some more information. If you're able to complete this, then we can check our systems to ensure you no longer receive contact. ____Update:Hi Lewis,Thank you for your patience whilst we looked in to this matter. We're very sorry for the frustration caused by the calls and emails you were receiving from Chestertons. Our team has notified us that they have now opted you out of any future contact. Please do let us know if you do have any further issues and we'll be on hand to support.
★★★★★ 5/5
TrustpilotGary
Gary, Josh and the team did an amazing job finding me a tenant within 24hrs who moved in a week later
Dan · 26 March 2022
Agent replied · 6 February 2025
Thank you for sharing Dan!
★★★★★ 5/5
TrustpilotGreat experience with Akikur Rahman and…
Great experience with Akikur Rahman and his team for getting me great new tenants especially following the aftermath of COVID.
Luwi · 12 May 2022
Agent replied · 6 February 2025
Thank you for the 5 stars
★★★★★ 5/5
TrustpilotAngelina Premier Property Manager
Angelina at Chestertons has been nothing short of amazing during our working relationship. Knowledgable, reactive and thorough with a passion for her work! Always a pleasure dealing with her, brilliant.
M · 11 December 2024
Agent replied · 6 February 2025
Hi M Skinner, thank you for the great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotGreat experience
Very happy with my agent Lorna! She's explained everything to me thoroughly and was there to answer all questions I've had, I'm particularly grateful because my move in situation was a little confusing when coming from abroad. She defies all the "unhelpful estate agent" stereotypes 😊
Austeja · 8 March 2024
Agent replied · 6 February 2025
Dear Austeja,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Lorna will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotExcellent property management
Chestertons has been managing a property on our behalf for many years and we have been working closely with Stephen O'Connell since 2020. He checks potential tenants meticulously, provides regular updates and resolves issues promptly. We are extremely satisfied with his proactive approach and his market expertise and would trust Chestertons with future property management needs.
Inge · 4 July 2023
Agent replied · 6 February 2025
Hi Igne,It's fantastic to hear how Stephen has been able to provide such an excellent service throughout the years! Thank you for taking the time to leave this review, we look forward to continuing to work with you.
★★★★★ 5/5
TrustpilotNishaad was super helpful and polite…
Nishaad was super helpful and polite and provided amazing service when I was looking for a property to rent in Marylebone
Bhavika · 26 February 2022
Agent replied · 6 February 2025
Thank you for sharing your experience with us Bhavika!
★★★★★ 5/5
TrustpilotGreat service
Great service, all very speedy and efficient. Olivia has been great, really friendly, helpful and generally a delight to deal with.
Beth · 11 February 2022
Agent replied · 6 February 2025
Thanks for sharing!
★★★★★ 5/5
TrustpilotKatherine Ma is simply amazing
Katherine Ma is simply amazing! She went above and beyond to make sure everything was perfect. Her professionalism, coupled with her warm and friendly demeanor, made working with her a pleasure. I can't recommend her enough
Kejia · 28 August 2024
Agent replied · 6 February 2025
Hi Kejia, thank you for the great review. We are so glad Katherine Ma went above and beyond for you. If you ever need any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotGreat staff!
Spoke to Millie B on the phone about my rental options, she is a compliment to Chestertons
Mark · 17 August 2022
Agent replied · 6 February 2025
Thank you!
★★★★★ 5/5
TrustpilotVery helpful
Rang up to ask some questions, Millie Brandon was very helpful in answering the questions/enquiries I had.
Berfin · 16 August 2022
Agent replied · 6 February 2025
Thank you for your review !
★★★★★ 5/5
TrustpilotVery good experience with Wes Mohamed
Wes was proactive and very helpful. He has a terrific demeanour and shared insights on the overall market.
MF · 25 June 2022
Agent replied · 6 February 2025
Thank you for the 5 stars!
★★★★★ 5/5
GoogleAll the staff at Chestertons Kew were always very helpful and professional. They reassured me and kept me informed of details constantly. They would help and advise in a positive manner. Lizzy Teeder in particular was a star and always a cheerful person to talk to even during a difficult time. She is a real asset to the team and would definitely recommend them.
Chris · 27 October 2018
★★★★★ 5/5
TrustpilotOne of your staff members Ollie Ennis…
One of your staff members Ollie Ennis took me for a viewing around two flats. He was extremely helpful, answering the queries I had while on the viewings, and also after the viewings when I contacted him, very impressed!
Gracie · 28 June 2024
Agent replied · 6 February 2025
Hi Gracie,Thank you for taking the time to write a great review. We are so glad Ollie was helpful and answered any questions you had.We appreciate the support and wish you all the best.Kind regardsChestertons
★★★★★ 5/5
GoogleDeciding to sell our property through Chestertons in Kew was an excellent decision. Daniel and his team maximised the value of our flat and provided a professional service throughout. We were supported and reassured through a challenging (and stressful) process, and we are delighted with the outcome.
Robin · 11 October 2022
★★★★★ 5/5
TrustpilotExcellent Service and Professionals
We've been renting a property for many years and it's been managed by Chestertons. Our most recent property manager, Joyce, is very thorough and an excellent professional. We couldn't recommend her more! Also, we highly recommend Chestertons as an agency.
Ines · 6 June 2024
Agent replied · 7 February 2025
Hi Ines, thank you for your review and being one of our loyal tenants. We're so happy to hear that Joyce has been on hand for anything you've needed, we'll make sure to pass on your compliments to her. Wishing you all the best!
★★★★★ 5/5
GoogleMany thanks to Hannah, Jasmine and Chloe who rented out our property in super quick time. Even when the first agreement broke down through no fault of their own, they found another suitable tenant within 2 days. Always easy to contact and talk to, they listened to our requests and took them on board..
Penelope · 26 October 2021
★★★★★ 5/5
TrustpilotExceptional Service and Responsiveness at Chestertons
My experience with Chestertons has been outstanding, particularly because of the professionalism and promptness of Emma Wilbourne and Lavie Kim Marla in responding to queries and providing feedback. I highly recommend Chestertons, as well as Emma and Lavie Kim, for their excellent service.
Artur · 8 April 2024
Agent replied · 6 February 2025
Hi Artur,Thank you for taking the time to write a great review and sharing your experience. Its great to hear that Emma and Lavie were so professional and prompt when responding to queries.We appreciate the support.Best wishesChestertons
★★★★★ 1/5
TrustpilotWorst agency to deal with!
Worst agency to deal with!They are completely unprofessional!!! They try to be nice before you sign the contract and afterwards they never get anything fixed and never call you back. I have been in the apartment for more than 2 months now and still they haven't fixed the issues I reported in the first week of moving in.I would really advice you don't rent with them!
Alaa · 28 May 2022
Agent replied · 6 February 2025
Thank you for getting in touch Alaa. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
★★★★★ 5/5
TrustpilotStav was great and extremely useful
Stav was great and extremely useful - he made what is meant to be a stressful process very seamless!
Tom · 9 April 2022
Agent replied · 6 February 2025
Thank you for your review. We are pleased to hear this!
★★★★★ 5/5
TrustpilotSmooth process
Everything went smooth from the first contact till the contract signing. Nishaad guided us through and answered our questions quickly
Quentin · 15 February 2022
Agent replied · 6 February 2025
Thank you for sharing!
★★★★★ 4/5
TrustpilotHugo was proactive
Hugo was proactive, professional and helpful with securing a new tenant for my flat I’m continuing to rent out
Allison · 5 April 2022
Agent replied · 12 February 2025
Thank you Allison! We are pleased to hear this!
★★★★★ 5/5
TrustpilotThis is the most efficient agency I…
This is the most efficient agency I have ever encountered, and it takes no more than a week from the time I contact them to the time I move into my new home. I had no experience renting a house before, and Martins Purlicis guided me very patiently. Appreciate very much.
Yunlong · 10 October 2023
Agent replied · 6 February 2025
Congratulations on your new home Yunlong, wishing you all the health and happiness there!
★★★★★ 5/5
Trustpilot5 stars
Just secured our flat and the welcome box is so thoughtful from Chestertons. Millie was awesome!
Don · 19 August 2022
Agent replied · 6 February 2025
Thank you!
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