Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAtifa has done a great job to ensure…
Atifa has done a great job to ensure all the tenants and us(the landlord) have received all documents in a clear and timely manner. Most impressed with the seamless process. A pleasure to work with them.Well done to Chestertons Team
Soni · 21 August 2024
Agent replied · 6 February 2025
Hi Soni, thank you for taking the time to write a great review. We are so glad Atifa done a great job to ensure all documents were received in a clear and timely manner. We appreciae the support and should you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotRenting my flat through Chestertons has…
Renting my flat through Chestertons has been very smooth and professional throughout. Marine Signoret who has been my point of contact has been very supportive and always provided / answered any questions I had quickly!
Mais · 8 November 2024
Agent replied · 6 February 2025
Hi Mais, thank you for sharing your feedback with us. We're delighted to read that Marine was on hand to assist with any questions you had. Wishing you all the best!
★★★★★ 5/5
TrustpilotHighly recommended
I recently had the pleasure of working with Chestertons during my search for a rental flat. I am extremely satisfied with their professionalism and customer service, and I am particularly grateful for Ollie Ennis agent whose expertise made the renting process very smooth.
Consumer · 28 June 2024
Agent replied · 6 February 2025
Good afternoon,Thank you for the great review and sharing your experience with Ollie.We are so glad you were satisfied with the teams professionalism and customer service.We appreciate the support and wish you all the best.Kind regardsChestertons
★★★★★ 5/5
TrustpilotGreat service by Shakil
I have recently moved to a new flat which is managed by Chestertons and I can say they are really helpful. They are always available for instant support whenever I face any issues. Special thanks to the property manager Shakil who is managing the property as he is always available for any support.
Kumar · 6 December 2023
Agent replied · 6 February 2025
Thank you for your review Kumar and congratulations on your new home! Should you need anything else, please do get in touch with Shakil and the team.
★★★★★ 5/5
TrustpilotZelda Carr is a welcome addition to the team
Zelda Carr has brought a welcome level of more professional service to the day to day management of my properties with Chestertons. Her pro active approach gives me confidence that things will just get done. This is good to see.
Ravinder · 17 August 2024
Agent replied · 6 February 2025
Hi Ravinder, thank you for taking the time to write a great review and sharing your experience with Zelda. We are so glad Zelda was pro active and was professional giving you confidence. We appreciate the support and should you need anything else, we will be happy to help.
★★★★★ 5/5
TrustpilotQuick and efficient
After contacting the Chestertons management office, Isiah Samuels returned my call. He listened to my query I was then sent the information needed. It was quickly and efficiently sent. What was a very stressful experience was sorted. Thank you so much
Paul · 29 July 2024
Agent replied · 6 February 2025
Hi Paul, thank you for taking the time to write a great review. We are so glad Isiah quickly and efficiently sent the information you needed and sorted the stressful experience. If you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotThank you to Heather and the team
Thank you to Heather and the team at Chestertons who made moving super easy and very grateful for her help and the great service.
Robin · 16 February 2022
Agent replied · 6 February 2025
Thank you for the 5 stars - so please to hear Heather was able to help make the move a little easier!
★★★★★ 5/5
TrustpilotMillie Brandon was exceptionss as l in…
Millie Brandon was exceptionss as l in her attention to detail, momentum, honesty and clarity. A wonderful and surprising collaboration.
Roo · 23 August 2022
Agent replied · 6 February 2025
Thank you for the five stars
★★★★★ 5/5
TrustpilotNishaad was a pleasure to deal with!
Nishaad was a pleasure to deal with! His professionalism and friendliness were top tier from the beginning, and his willingness to help never waivered.
Ifra · 14 February 2022
Agent replied · 6 February 2025
Thank you for sharing Ifra!
★★★★★ 4/5
TrustpilotChestertons: Ryan Briggs
Ryan Briggs has recently taken over managing my son’s flat tenancy. He is very pleasant to deal with, efficient and gets things done. He has made it his job to understand the property he has inherited. So far, so good.
Warwick · 13 August 2024
Agent replied · 6 February 2025
Hi Warwick, thank you for taking the time to leave a review for Ryan. If you need anything else, please do not hesitate to reach out. Best wishes!
★★★★★ 5/5
TrustpilotLeusa was super kind
Leusa was super kind! She was so energetic and had so many details to share.
Kelly · 24 February 2023
Agent replied · 6 February 2025
Hi Kelly, thanks for taking the time to provide this feedback! Leusa is a superstar, so we're not surprised by the energy and assistance you received. Wishing you all the best!
★★★★★ 5/5
TrustpilotExcellent
Chestertons were amazing from the get go. To Jess, Michelle and the team, thank you for the great experience :)
Katherine · 27 July 2022
Agent replied · 6 February 2025
Thank you for sharing!
★★★★★ 5/5
TrustpilotEveryone in the team were very helpful…
Everyone in the team were very helpful and hands on. Thank you Toby and Suzan!
Tooting · 26 January 2023
Agent replied · 6 February 2025
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotGreat help from Niema Latif
Great assistance from Niema Latif in facilitating the extension of a lease. Responsive, flexible, clear, and effective. She helped me wade through a barrage of automated messages the timing of which were hard to decipher otherwise.
Eliseo · 30 September 2024
Agent replied · 15 February 2025
Hi Eliseo, thank you for the great review and sharing your experience with Niema. We are so glad she was responsive and helpful. Wishing you all the best.
★★★★★ 5/5
TrustpilotRecommending Fiona
I would highly recommend Fiona who, with her expertise and guidance, managed to renegotiate a new lease successfully.
Julie · 27 September 2022
Agent replied · 7 February 2025
Thank you for taking the time to leave Fiona a review - we hope you continue to be happy in your home
★★★★★ 5/5
TrustpilotTamara Price was super helpful and…
Tamara Price was super helpful and understanding throughout the whole process. Really supported us in securing an amazing home!
Leo · 12 August 2022
Agent replied · 6 February 2025
Thank you for sharing Leo!
★★★★★ 5/5
TrustpilotFriendly professional service
Friendly professional service in renewal of my apartment.
Christine · 15 September 2025
Agent replied · 6 February 2025
Thank you, Christine! We’re thrilled to hear you had a great experience with our team during your apartment renewal. Your feedback means a lot to us, and we look forward to continuing to provide excellent service in the future!
★★★★★ 5/5
TrustpilotI had very good service from the…
I had very good service from the initial meeting all the way through to completion. We listed the property with Emlyn Rees who gave us good advice, then Alex Renardson managed the sale and was always helpful and professional.
Caznewland · 6 August 2024
Agent replied · 13 February 2025
Hi Caznewland, thank you for the great review. We are so glad Alex was always helpful and professional. Should you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotVery helpful
Niema Latif was very helpful
Robert · 23 October 2023
Agent replied · 6 February 2025
Hi Robert, we're happy to hear you found us helpful. Feel free to reach out again if you need anything in the future. Best wishes!
★★★★★ 5/5
TrustpilotStraightforward and hardworking
Chestertons in Barnes did a great job for us - hardworking and knowledgeable, kept us up to date at all times and always on hand for strategic advice. Chris and Richard stood out and were helpful, sensible and straightforward to deal with.
Julia · 10 June 2024
Agent replied · 6 February 2025
Hi Julia,Thank you for the great review.We are so glad the team were helpful and straightforward to deal with.Thank you for the support.Best WishesChestertons
★★★★★ 5/5
TrustpilotConor Bunn
I recently had the pleasure of working with Conor Bunn and I cannot speak highly enough of the experience. From the very beginning he was very professional, knowledgeable and responsive. The level of service received exceeded my expectations.
Dannii20 · 16 August 2024
Agent replied · 6 February 2025
Hi Dannii, thank you for your kind words. We're thrilled to hear that your experience with Conor exceeded your expectations. If there's anything else you need, don't hesitate to reach out. We'd be happy to help!
★★★★★ 5/5
TrustpilotResponsiveness
I cannot rate Shakil highly enough. As far as the Property Managers go he has by far been the best I’ve dealt with, his willingness to solve issues in a timely manner and fantastic communication skills has made my renting period very easy. He has always been very professional and approachable.
Vishal · 4 December 2023
Agent replied · 6 February 2025
Hi Vishal, thank you for your review. Shakil will be delighted to hear this. Wishing you all the best for 2024!
★★★★★ 5/5
TrustpilotProfessional service and a really good…
Professional service and a really good experience. Martins and his team helped us in the process.
Demetrio · 14 November 2022
Agent replied · 6 February 2025
Thank you for sharing Demetrio! Martins and the team are thrilled to hear this. Wishing you all the best for the future!
★★★★★ 1/5
TrustpilotDo not recommend
I've had a terrible experience with Chestertons. They've mismanaged my billings for many consecutive months. They have assumed I am overseas for tax purposes and deduct the wrong amount for their fees. They've also incorrectly advised the tenants to cancel all bills that per out agreement we are supposed to pay. I do not recommend letting your property with Chestertons
MP · 27 March 2023
Agent replied · 6 February 2025
Hi Marco, thank you for taking the time to leave this review and raising this issue with us. We deeply apologise for the inconvenience and frustrations caused by the errors on our end, please be assured that this was not our intention. We have spoken to the appropriate team members who have mentioned that you are in the process of being reimbursed. We wish you all the best, and please do get in touch with your property manager if you do require further assistance or have any issues.
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