Trusted Agent profile · Richmond upon Thames
★★★★★
1,864 reviews across 2 platforms
306 Sandycombe Road, Kew, TW9 3NG, Richmond upon Thames, TW9 3NG
Part of Chestertons, see every office.
Chestertons's office in Richmond upon Thames, at 306 Sandycombe Road, is rated 4.5 out of 5 across 1,864 reviews on two platforms, including 131 Google reviews rated 4.6.
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Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat overall experience
I had a great experience with Chestertons during my tenancy. My property manager in particular, Isaiah, was extremely hlepful in resolving a number of different issues and was always on hand to help throughout!
Hi Felix, thank you for the positive feedback. We appreciate the support and wish you all the best.
5/5
TrustpilotDecisive action over a dispute
When my tenants moved out and left the apartment needed a lot of cleaning, this could really have left me out of pocket. Ryan Briggs mediated this issue with them calmly and quickly, retrieving the money that had been spent on professional help.
Hi Daniel, thank you for your review and we're happy to hear that Ryan resolved the cleaning issue for you. Should you need anything else, please do let us know.
5/5
Trustpilot5 stars for Kai Collins
My sales negotiator Kai Collins didn’t put a foot wrong throughout all of what was a lengthy and difficult process with my flat purchase. He was always around when needed and was helpful in driving the sale forwards.
Hi Lewis, thank you for taking the time to leave a great review. We are so glad Kai was so helpful. Wishing you all the best.
5/5
TrustpilotI had the pleasure of working with…
I had the pleasure of working with Katherine Ma, and I must say her service exceeded all my expectations. Her professionalism, attention to detail, and high level of expertise made the entire process seamless. I would highly recommend her to anyone seeking top-quality service.
Hi Ritchey, thank you for the great review and sharing your experience with Katherine Ma. She will be thrilled by the kind words. We appreciate the support and wish you all the best.
5/5
TrustpilotDawn Cunningham with Chesterton SW was…
Dawn Cunningham with Chesterton SW was simply amazing. She perfectly understood what I was looking for and came up with an stunning apartment to rent ticking all the boxes. It was the quickest and most efficient process I have ever gone through from 1st presentation of the apartment in the evening (video), viewing 1st thing in the morning and 3hrs later signing the contract.Absolutely happy with the service and can’t wait to move in. Thanks, Sandra S.
Thank you for sharing this is great to hear!
5/5
TrustpilotAmazing experience with Juliette
Just had an amazing experience with Juliette who has been very helpful, friendly and always available to answer my questions. She managed to find the perfect property and helped me through the process, solving every problem in a very short time. Thank you again Juliette
Hi Serena, we really appreciate you taking the time to leave this review for Juliette and happy to hear you are now in the perfect home. Best wishes for the future!
5/5
TrustpilotHelpful advise from Tamara
Tamara Price has been really helpful and patient giving us advise when offering to potential lettings. She has been guiding us with the process.
Thank you Maria!
5/5
GoogleWe were very impressed with the service provided by Chestertons Kew and in particular by Ashleigh. From the first viewing appointment she was professional, helpful and noticeably less pushy than other estate agents we have viewed with. She quickly got a sense of what we were looking for and helped us to secure the perfect property without any hassle, always being very responsive to our questions. Thank you Ashleigh for all your help!
5/5
TrustpilotHelpful with deposit negotiation process.
Asha Allert was extremely helpful with the deposit negotiation process.
Hi Aryan, thank you for taking the time to leave a review. We're happy to hear that Asha was able to guide you through the deposit negotiation process. Wishing you all the best!
5/5
TrustpilotRenting with Chestertons
Quick and easy process with special thanks to Anastasia who was extremely helpful from viewings to finalizing move in
Hi Dan, congratulations on your new home! We're happy to hear Anastasia made the process easy for you. Should you need anything in the future, please let us know. Best wishes!
5/5
TrustpilotSeamless move, great service
Helped to make my move seamless and as stress-free as possible! Tanya made sure everything ran smoothly and it was a relatively easy process. Thank you team!
Thank you for your review. We are pleased to hear this!
5/5
TrustpilotGood experience with tenancy renewal
Good experience with tenancy renewal. Sharon was super responsive and helpful throughout the process.
Dear Anezka,Thank you for your 5* review of the recent service you received from our James Pendleton renewal team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
4/5
TrustpilotAsha co-ordinated effective solution to hot water issue
Asha provided assistance with resolving hot water issue in my property which was a similar issue incurred less than a year previously. After an initial quote, she followed up with the original contractor and co-ordinated an efficient and effective solution at a realistic cost.
Hi Adam, thank you for sharing your feedback with us. We're happy that the hot water issue is now resolved and Asha made the process easier. Should you need anything else, please do not hesitate to reach out again.
5/5
TrustpilotWell Done
Lauren is very professional. She is very helpful and friendly. A great experience with Chesterton. Thanks Lauren for finding me this lovely place.
Thank you for sharing Clara!
5/5
TrustpilotThankyou Tamara
Tamara was amazing at helping us find a flat when the market is so difficult, amazing communication through the whole process and so reliable
Thank you for sharing Megan!
5/5
TrustpilotTamara is great!
Tamara was extremely personable and lovely when helping us find our flat. She helped us put the best offer we could, and I highly recommend!
Thank you for your review!
5/5
TrustpilotStephanie Russo at the Hornton St…
Stephanie Russo at the Hornton St office handled a number of my properties over the past few years. I have given her a 5* review as she was always very responsive and prompt, gave good advice, and most importantly, delivered on the advice given.
Hi Gerry, thank you for sharing your experience with Stephanie. It's lovely to hear that you've worked with her over the past few years to manage your properties. Please do let us know if you need anything else. Best wishes!
5/5
TrustpilotGreat service!
We are very please with the service Conor has provided us with. Keeping us informed of new properties coming out and always being very gracious and patient in regard with our needs. We cannot wait to finally find the right property with him.
Hi Mrs Bursby, thank you for the great review. We are so glad Conor kept you informed of new properties and was patient with your needs. We appreciate the support and should you require any further assistance, we will be happy to help.
5/5
TrustpilotVery supportive to both tenants and landlords
I’d like to share my high feedback about Pa-Reis McAllister MARLA, Tenancy Consultant, Renewals at Chestertones. I’ve been a tenant for 2.5 years. Pa-Reis has always been fast at responding and great at communication. My requests have been taken to action promptly. Probably, the best service I ever received as a tenant.
Hi Yulia, thank you so much for leaving this review for Pa-Reis. We always strive for excellent service, so it's lovely to hear that you've experienced this as one of our tenants. Please do reach out if you need anything else. Best wishes!
5/5
TrustpilotBig thanks to Sharon C for making our…
Big thanks to Sharon C for making our move-in seamless, great service and comms! Thanks Sharon
Dear Nyall,Thank you for your 5* review of the recent service you received from our team at James Pendleton. Sharon will be delighted to hear of your positive feedback and we cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
5/5
TrustpilotDanny Duran provided an outstanding…
Danny Duran provided an outstanding service for a property in vauxhall. I would Highly reccomend him and his team.
5/5
TrustpilotGreat service from Ally
Ally has been a pleasure to deal with. Always available to answer any questions and willing to offer alternatives to make things easier. I highly recommend her.
Thank you for sharing!
1/5
TrustpilotWorst agency
Worst agency - stay away from these criminals. As a former tenant, I would like to share that Chestertons tried to impose a rent increase that was at odds with our tenancy agreement. Not sure where you come from, but in most countries violations of contract law are punished. It’s amazing that this agency still exists given their illegal practices.
5/5
TrustpilotProfessional
Chestertons in Pimlico provide a professional service that fulfilled all the expectations I have for a letting agent. Communication was fast and clear. They were able to find contractors and get a flat ready for rental in a short space of time. I would recommend them to anyone looking to rent out a flat in the Pimlico area.
Thank you very much for the review Tristan. Have a great weekend!
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