Trusted Agent profile · Richmond upon Thames
★★★★★
1,864 reviews across 2 platforms
306 Sandycombe Road, Kew, TW9 3NG, Richmond upon Thames, TW9 3NG
Part of Chestertons, see every office.
Chestertons's office in Richmond upon Thames, at 306 Sandycombe Road, is rated 4.5 out of 5 across 1,864 reviews on two platforms, including 131 Google reviews rated 4.6.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotStav was fantastic in helping us secure…
Stav was fantastic in helping us secure our apartment. He went above and beyond and tied up the deal at 10pm on a Friday night. Highly recommend him as an agent!
We are so please to hear, thank you!
5/5
TrustpilotProperty rental
Chestertons has managed the rental of a flat for me for some years. The changeover for new tenants this year was complicated due to timing and I was on vacation. A number of issues came up regarding cleaning etc and Chesterton's were great and arranged everything. The team supporting me on this occasion were great and went out of their way to help.
Thank you for taking the time to leave us a review. We've shared this with the Fulham Road team - have a wonderful week!
5/5
TrustpilotChestertons rental management
Ryan Briggs has been excellent at providing tenant assistance for me since shifting in 6 months ago.
5/5
TrustpilotPositive Rental Management Experience with Chestertons
We engaged Chestertons for rental management and were paired with an exceptional tenant who was responsible and hassle-free throughout the two-year tenancy. The management process with Chestertons was streamlined via their user-friendly portal, where all fees were transparently itemised. The team's responsiveness, especially our property manager Ms. N Barklem-Schulz contributed to an overall smooth and seamless experience for us.
Hi Miss Yan, thank you for taking the time to leave a review. We're happy to hear you've found our portal user friendly and our team has provided first-class service. Should you need anything else, please let us know.
5/5
TrustpilotHugo was instrumental in letting our…
Hugo was instrumental in letting our flat out. He is diligent and proactive. Hugo was an absolute pleasure to work with and he is the reason we used Chesterton's.
Thank you for the wonderful review!
5/5
TrustpilotNew level of Service
New level of Servicewe have been renting this flat with Chesterton's for more years than I care to remember - but this last one was definitely a big step forward.the applicant reports in particular were so much better and much more informative than previously.Emma and Sarah (654 Fulham Rd )have both kept in touch and been supportive throughout the process. Very Happy.
Hi Charles, thank you for taking the time to leave us a review. It's great to hear that you've been renting with us for a number of years and you enjoy our updated applicant reports. Should you need any further assistance, please feel free to let the team in Fulham know. Best wishes!
5/5
TrustpilotGreat service
As a buyer, I received great service from Neil and his team. Very easy to contact and communicate with and very helpful in ensuring the whole process went smoothly.
Thank you for your review. We are pleased to hear this!
1/5
TrustpilotClueless cowboys
Clueless cowboys I have been a landlord 20 plus years and dealing with this company has been painful !! AvoidNo my review is 100% authentic I don’t need to prove this or be bothered by you any more !! If you want more information you are very welcome to email me directly. But you have wasted literally hours of my time .
Hi there, thank you for providing further details privately so we can look into this for you. Unfortunately we cannot locate you within our systems based on the initials you provided for your name and the email/phone number. We are concerned by your comments so if you could please email us at social@chestertons.co.uk with your full name and any further details we'd really appreciate it.
5/5
TrustpilotTamara Price was excellent on going…
Tamara Price was excellent on going above and beyond after hours and considering my case carefully and offering great advice for my situation. Would use again.
Thank you for the five stars
5/5
TrustpilotShannon was very helpful and answered…
Shannon was very helpful and answered all my questions and doubts promptly. She was always attentive and professional and help me find a property that met all my needs.
Thank you for your review Cassia. We are pleased to hear this!
5/5
TrustpilotAkikur Rahman of Chestertons South…
Akikur Rahman of Chestertons South Kensignton has been wonderful in helping us with letting our property. He left no stone unturned and has been a marvellous back up.
Thank you for sharing! We are so pleased to hear this.
1/5
TrustpilotBad experience as landlady
I give them one star as i have been having really bad experience with this company. They were nice and quick to respond when they were advertising my flat. Their agent push me into accepting a couple although i had my doubts - i say they are pushy.As for collecting rents for me never pay me on time. I paid them to collect the rent for me to avoid chasing the rent but this company never pays my rent back into my account on time - always late. I don’t recommend them. I regret choosing Chesterton to be my agent.
5/5
TrustpilotA wonderful lettings team at Chestertons…
What a wonderful lettings team at Chesterton's, they not only offer a professional service but they are also very considerate to personal needs of both the tenant and the landlord. I would highly recommend both Marianna and Iain, they both go above and beyond with every request - thank you both for taking such good care of us and our property!
It's been a pleasure Janine, thank you for sharing your feedback with us!
5/5
TrustpilotAnson Nyako - Chestertons
Anson was incredibly helpful and friendly. He was always quick to reply and was very attentive. Very professional and quick to offer support - would definitely recommend!
Thank you for your review Emma!
5/5
TrustpilotGood response time to queries
Good response time to queries - thanks Suzan and Matt
Dear Ingrid,Thank you for your 5* review of the recent service you received from our James Pendleton team. Thank you enough for taking the time to feed this back to us. We wish you all the best.
5/5
TrustpilotVery supportive and professional
Chestertons Barnes were very helpful with both our sale and our purchase. They are consummate professionals who supported us every step of the way. Highly recommended.
Thank you for sharing Lucy!
4/5
TrustpilotSpeedy service and slick set up
Speedy service and slick set up - very professional. The only reason it is not 5* is that there are perhaps too many individuals involved in dealing with a property (I am a landlord) which can get a little confusing and things can get lost in communication.
Dear Claudia & Jim,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. We will take on board the feedback regarding the process, this is very helpful to us, thank you. Wishing you all the best.
5/5
TrustpilotGood communication. Thanks Natasha for answering my…
Thanks Natasha for answering my questions and completing the job very efficiently.
Thank you for your review Karen, we'll make sure to pass this feedback on to Natasha and the rest for the team. Best wishes!
5/5
GoogleIf there was a possibility to give you six gold stars, I would. In particular, I thank Daniel Killick for his exemplary professional comportment and approach, without in any way losing the human element..Warmth. His generosity in giving his time without the 'salesman' masks, for his careful clarity, and for his pure human touch. I am so grateful for your personal attention and caring, Daniel.You are the perfect 'face' of the company. Basil ( Vasilis)Kardasis
4/5
TrustpilotI rented a property for 18 months where…
I rented a property for 18 months where Chestertons acted as the tenancy manager (Imogen Kovacs) and received a great service throughout the tenancy.Whilst the landlord was not always the most helpful, Imogen handled this tactfully and sought to present sensible solutions to issues which arose with the house. She is very responsive and was a pleasure to deal with.
Hi Simon, thank you for your feedback. It's great to hear that Imogen was on hand to help throughout your tenancy. Should you need anything in the future, please do get in touch!
5/5
TrustpilotVery Professional
Very Professional! Working with Niema Latiff is great
Hi Michel, thank you for leaving a review. Wishing you all the best!
5/5
TrustpilotTamara Price recently handled the…
Tamara Price recently handled the process of asking my tenants whether they wanted to renew their contract for another 12 months. She did this promptly and efficiently, which is all one can ask. Thank you, Tamara. It's gratifying when everyone does what is required without having to be continually prompted.
Hi Julian,Thank you for taking the time to write a great review and sharing your experience with Tamara. We are so glad she was efficient and prompt with help.If you require any further assistance, we will be happy to help.Best WishesChestertons
5/5
TrustpilotI have been with Chestertons for many…
I have been with Chestertons for many years. They have been helpful and respond quickly to requests and get repairs done quickly when required. The statements and payments are also well presented and timely
Hi Barry, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
5/5
TrustpilotWe’ve had a great experience with…
We’ve had a great experience with Chestertons. Tamara Price was a great help!
Hi Rebekah, thanks so much for your feedback! We'll make sure to pass this on to Tamara and the rest of the team in Battersea. Best wishes!
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