Trusted Agent profile · Richmond upon Thames
★★★★★
2,416 reviews across 2 platforms
254A Upper Richmond Road West, East Sheen, London, SW14 8AG, Richmond upon Thames, SW14 8AG
Chestertons's office in Richmond upon Thames, at 254A Upper Richmond Road West, is rated 4.6 out of 5 across 2,416 reviews on two platforms, including 251 Google reviews rated 4.9.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
Google5 stars for the agency! at first place, they helped me to find a flat to rent, thank you Mr Mathew, he was dealing with me in such a professional way. then, I even asked about other areas and prices average and he explained everything to me, giving me a clear view and helpful informations, so thanks a lot sir! I highly recommand it!
5/5
TrustpilotMark has always been reactive and is…
Mark has always been reactive and is very reliable.
That's great to hear Marianie! Please do reach out to us in the future if you need anything. Best wishes!
5/5
TrustpilotRental in Autumn 2021
Rented a flat through Chestertons in Autumn 2021. Overall great experience, efficient and professional. Elina and Fabia especially were a great help and made finding a flat easy.
Thank you for taking the time to review your experience, we are so pleased to hear how helpful Elina and Fabia were
5/5
TrustpilotVery professional team
Very professional team. Jack and Andrew are always working very hard to make the customer experience as pleasant as possible. Quick and efficient communication, very happy with everything!
Thank you for the 5 star review! We're so pleased to hear of your experience with Jack and Andrew.
5/5
TrustpilotTamara Price from Chesterton's South…
Tamara Price from Chesterton's South West lettings has gone above and beyond to help us find a property and made the whole process incredibly clear and easy. Thank you!
Your feedback has been shared with Tamara.Thank you!
5/5
TrustpilotTenants very nice people
Tenants very nice people. All lettings negotiations and letting's agreement were completed satisfactorily.
Thank you for the 5 star review :). Best wishes
5/5
TrustpilotExcellent service all round
Excellent service all round. Really helpful and friendly, went above and beyond to accommodate our needs when moving in and out of the property, can’t recommend enough.
Thank you for sharing Charlie!
5/5
TrustpilotHad a great time dealing with Stav…
Had a great time dealing with Stav from. Chestertons who was helpful and friendly the whole way through us finding a property to rent. A pleasure.
Thank you for the five star review
5/5
GoogleI had an amazing experience to deal with chestertons east sheen. The process was quick and everything done at professional standards. The agents are professionals and know their work. The flat I moved it is been renovated at a good standards. I would be definitely recommend this agaency to my friends👌 …
5/5
GoogleWe are so delighted with our experience with Victoria at Chestertons East Sheen, and found the entire process was handled brilliantly from start to finish. We greatly appreciated her professionalism following some less than helpful previous experiences with other estate agents and we now have the house of our dreams. Thank you
5/5
TrustpilotGREAT SERVICE
5 STAR service from Bradley at Chestertons HampsteadHe made the whole experience of renting straightforward and helped to sort out any issues which cropped up.
Thank you for your review David!
5/5
TrustpilotViewing experience
Tamara Price, at Chestertons South West lettings, was very helpful! Both on the phone and via email, and finally during yesterday’s viewing, she was punctual, clear and friendly
It is excellent to hear you are so satisfied with the service provided. Your comments have been shared with Tamara.
5/5
TrustpilotVery accessible and responsive team in…
Very accessible and responsive team in Kew.
This is amazing to hear, thanks Tolga!
5/5
TrustpilotQuick rental
Stephen O'Connell rented my property quickly and has always been very helpful.
Thank you for the great review. Best wishes
5/5
TrustpilotChestertons South West Lettings - Cynthia’
So professional and helpful always so fast to reply and get back to us on the phone or email. Made a stressful move very easy - thank you
It is great to hear that Cynthia and our team were able to help make the process easy for you, as we understand it can be highly stressful at times.Thank you of the review.
5/5
TrustpilotI had a great agent Lauren Christy who helped…
I had a great agent Lauren Christy who helped me by sending many different properties and helping with my search
Thank you for sharing!
5/5
GoogleI have just completed on the purchase of a property through Chestertons in East Sheen. Sarah ensured that the whole process was smooth and gave me good advice throughout from the time of first viewing the house up until completion date. I have no hesitation in recommending their professional service. Paula
1/5
TrustpilotBad experience with one of their…
Bad experience with one of their agents, poor communication led to multiple problems once the tenancy commenced. Very little support in resolving the resulting issues.
Thank you for getting in touch .We sincerely apologise and take all feedback very seriously so we will action this immediately.In order to do this we will need your further contact details (i.e. your address) which we have requested. Please accept this request so we can take action as soon as possible.
1/5
TrustpilotArrogant agency
Initial screening and referencing process is long, absurd and demeaning for the tenant, lacking any kind of empathy. The tenant has no rights whatsoever, only obligations. Avoid!
Thank you for getting in touch. We take all feedback very seriously.Therefore, please respond to our request for your additional details, so that we can locate you in our system - and follow up accordingly.
5/5
TrustpilotHappy customer
Good experience with John Lorms at Pimlico.
Thanks for the feedback Pauline, we're glad to hear that John provided you with a positive experience!
5/5
TrustpilotExcellent
Excellent. Very thorough and clear communication at all times and a very good outcome in terms of tenants; price and speed. Thank you
Thank you for taking the time to leave us such a lovely review
5/5
TrustpilotGreat Experience
Very easy and quick service. Professional throughout. Karen our agent was excellent and guided us through the process smoothly.
Thank you for this lovely review Will, we are glad to hear that Karen was able to make the experience so smooth for you!
5/5
TrustpilotIt has been amazing working with…
It has been amazing working with Chestertons, we now have found the flat of our dreams. Thank you Chestertons for making this such a fluid experience!
We are so pleased to hear you are in your dream flat, and thank you for taking the time to leave us a review of your 5 star experience
5/5
TrustpilotCharlotte Wilkinson from NW8 branch was…
Charlotte Wilkinson from NW8 branch was extremely professional and friendly and managed to sort out all issues with the tenants on and pre arrival.Great service.Thank you!
Thank you for taking the time to review your experience, we are so pleased to read how helpful Charlotte has been.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
