Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDon’t go with Chestertons or you’ll…
Don’t go with Chestertons or you’ll regret it. 4 renegotiations, to be told a week before I move for work purposes it’s not worked out. Horrible service, pressure sales, texts at 1am. Wouldn’t recommend to my worst enemy.
Jack · 14 October 2021
Agent replied · 23 December 2024
Thank you for getting in touch. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
★★★★★ 5/5
TrustpilotPrompt Service
Prompt and efficient service was given by Tamara.
Sally · 31 May 2024
Agent replied · 23 December 2024
Hi Sally,Thank you for the review. We are so pleased Tamara was prompt and efficient.Best RegardsChestertons
★★★★★ 5/5
TrustpilotDawn, Knightsbridge office
Dawn in the Knightsbridge office is outstanding. She understands what you need and doesn't waste time showing you properties that aren't suitable. Her service, and professionalism are impeccable and her market knowledge impressive.
Margaret · 29 June 2022
Agent replied · 23 December 2024
Thank you so much for your review!
★★★★★ 1/5
TrustpilotWorst experience as a landlord
Property management demonstrates lack of understanding, knowledge, capacity and plain complacency.
Canary · 1 April 2024
Agent replied · 23 December 2024
Hi there, we're sorry to see you have left this rating. In order for us to investigate this, we have sent you a request via Trustpilot for further details. If you could please reply to this at your earliest convenience, we would really appreciate it.
★★★★★ 5/5
TrustpilotI have had the pleasure to work with…
I have had the pleasure to work with Chesterstons and in particular with Charlotte who has been incredibly professional and wonderfully supportive throughout the whole flat search process! Thank you so much! Warmest wishes and gratitude,Beata
Beata · 13 January 2022
Agent replied · 23 December 2024
Thank you for sharing Beata. We are really pleased to hear this.
★★★★★ 5/5
TrustpilotVery professional and helpful.
Rishi · 1 August 2024
Agent replied · 23 December 2024
Thank you for the 5 star review Rishi
★★★★★ 5/5
GoogleWe turned to Chestertons after a failed attempt to sell our house thru a small local agent. I was initially worried about using one of the big agencies but was pleasantly surprised to find that this office is made up of nice, normal people who don't try and give you the big sell. Sarah and Andrew on the sales side were helpful and although we weren't able to sell, they gave me honest and helpful feedback. We ended up using Stephen O'Connell on the lettings team who is an expert in the area. We had an offer and signed tenancy agreement in a week. Of all the East Sheen agencies, I would put Chestertons at the top for their knowledge of the area and excellent customer service.
Anna · 25 October 2017
★★★★★ 5/5
TrustpilotChestertons always finds great tenants
Chestertons always finds great tenants. Of particular note is their property management - great attention and involvement.
Florian · 7 November 2023
Agent replied · 23 December 2024
Hi Florian, thank you for your review. We're happy to hear that you've found some great tenants through us for your property. If you need anything else, please let us know.
★★★★★ 5/5
GoogleBuying and selling property has all the potential to be stressful and difficult. Henry in the East Sheen office was always available and thoroughly professional in his dealings with both the buyer and ourselves. His whole approach to the project made the process as smooth as possible and we would certainly recommend him and the East Sheen team if you are looking for a first class service.PositiveResponsiveness, Quality, Professionalism
Ian · 24 October 2021
★★★★★ 5/5
TrustpilotExcellent service from Jamie Walker to…
Excellent service from Jamie Walker to let our flat in W2. He gave us an accurate market assessment and found tenants quickly. The process from start to completion was very smooth. Highly recommended.
Richard · 25 May 2022
Agent replied · 23 December 2024
Thank you for your review Richard!
★★★★★ 5/5
GoogleWorked with Henry Moloney. He went the extra mile to ensure the successful sale of our property. This is the second time we sell with this Chesterton office. Never disappointed...
Joss · 9 February 2019
★★★★★ 5/5
TrustpilotGiorgio provided outstanding service…
Giorgio provided outstanding service and was very professional. He went above and beyond to get us our dream property. Thank you Giorgio.
Lily · 5 August 2021
★★★★★ 5/5
GoogleOur experience with Chesterton agency was wonderful. We rented a property in Deanhill Court which is located in East Sheen. Chesterton team in East Sheen works incredibly hard and has a lot of experience to make things go smoothly. They are highly professional. Emails and phone calls are answered very quickly and thoroughly - you will never be left wondering what is happening. It has been a great experience from the start to the end. We are thoroughly happy with the service that they provided and will strongly recommend them.
B · 25 October 2016
★★★★★ 1/5
TrustpilotI wanted to submit offer for a…
I wanted to submit offer for a property, however the agent over the phone told me to put offer with other agency! I am not sure why agents need to be so arrogant with buyers this days!!
Ellie · 19 September 2021
Agent replied · 23 December 2024
Unfortunately The Property Ombudsman Code of Practice specifies that agents ask clients to go back to the original estate agent to make their offer through them, providing it is within the first 6 months after the first agent was withdrawn from the property. Had we have taken your offer, the owner could have been liable for paying two fees, which may well have meant he not wish to sell to you. The advice given was provided in the aim of increasing your chances of success with this property. If you are interested in any other properties through us, we will gladly put forward any offers you make.
★★★★★ 5/5
GoogleSarah Heavens-Lang was an excellent point of contact for us and Chestertons continued to manage the completion of our purchase seamlessly despite COVID disruptions.
Kirsty · 8 February 2021
★★★★★ 5/5
TrustpilotRyan at Chestertons is an excellent…
Ryan at Chestertons is an excellent property manager. He always answers my queries swiftly and has helped solve issues. Highly recommended.
Babz · 27 February 2025
★★★★★ 5/5
TrustpilotTamara Price at chestertons south west…
Tamara Price at chestertons south west lettings was super helpful in getting our offer accepted on a flat (even working out of ours to communicate with us and give us advice about our offer). Would highly recommend
Will · 2 September 2021
Agent replied · 23 December 2024
Thank you for the five star review!
★★★★★ 5/5
TrustpilotJust moved into a great flat in Barnes…
Just moved into a great flat in Barnes - Alex Wasey of Chestertons was super helpful - very efficient and professional.
Peter · 2 July 2023
Agent replied · 23 December 2024
Thank you for taking the time to leave a review, we hope you are very happy in your new home. Best wishes
★★★★★ 5/5
TrustpilotNiema Latif
Good communication flow, good responsiveness, good results
UMG · 17 May 2024
Agent replied · 23 December 2024
Hi there, thank you for taking the time to leave a review for Niema. Should you need anything else, please feel free to get back in touch. Best wishes!
★★★★★ 5/5
TrustpilotHaven’t had huge amounts of dealings…
Haven’t had huge amounts of dealings lately though everything seems to be going well. Many thanks
Charlotte · 6 November 2023
Agent replied · 23 December 2024
Thank you for the 5 stars Charlotte :)
★★★★★ 5/5
TrustpilotExcellent service from Vanessa
Toby · 5 July 2024
Agent replied · 23 December 2024
Hi Toby, thank you for your feedback, we're happy to hear you received excellent service from Vanessa. Best wishes!
★★★★★ 5/5
TrustpilotMyself and my flatmates were very…
Myself and my flatmates were very impressed with Tamara Price, she was very vigilant and listened to our needs. She was very easy to talk to was fast at replying.
Jessie · 12 August 2022
Agent replied · 23 December 2024
Thank you Jessie!
★★★★★ 5/5
TrustpilotAndy and Dawn have been amazing
Andy and Dawn have been amazing. Very professional, thoughtful for the client and considerate. Really great service they have provided to me to secure the rental and all the paperwork after.
Mike · 28 June 2022
Agent replied · 23 December 2024
Thanks for the 5 star review, so pleased to hear how helpful Andy and Dawn have been!
★★★★★ 5/5
TrustpilotTeam Chesterton's made everything so…
Team Chesterton's made everything so easy and I can't thank them enough for managing me so well too. Short term letting could have been so stressful, yet it's come and gone effortlessly.Thank youSam
Sam · 23 March 2022
Agent replied · 23 December 2024
Thank you for your review Sam! We are so pleased to hear how seamless your experience was.
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