Trusted Agent profile · Richmond upon Thames
★★★★★
2,415 reviews across 2 platforms
254A Upper Richmond Road West, East Sheen, London, SW14 8AG, Richmond upon Thames, SW14 8AG
Part of Chestertons, see every office.
Chestertons's office in Richmond upon Thames, at 254A Upper Richmond Road West, is rated 4.6 out of 5 across 2,415 reviews on two platforms, including 251 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Chestertons East Sheen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleI live in the US and had to sell my late fathers flat in the UK. On top of being 3000 miles away and having a pandemic hit globally they managed to get the flat sold. They were dealing with furloughs as well as the quarantine but kept communications open. They acted with complete professionalism and I knew they would do everything they could to get the flat sold which they did. I highly highly recommend Chestertons.PositiveResponsiveness, Professionalism
5/5
GoogleThe local experts at Chestertons East Sheen were exceptional selling our property - at all stages they were efficient, helpful and ultimately achieved a superb result. I would wholeheartedly recommend Amy, Andrew, Emily and the team.
5/5
TrustpilotSmooth rental contract renewal…
Smooth rental contract renewal experience
5/5
TrustpilotPrompt and efficient service by Amanda
Prompt and efficient service by Amanda. Am very satisfied
Hi Cecilia, thank you for taking the time to leave a review for Amanda, she'll be delighted to see this. Best wishes!
5/5
TrustpilotI had a great experience working with…
I had a great experience working with Synika as our rental agent. She is professional, empathetic, and incredibly patient.
5/5
TrustpilotBrilliant Chesterons.
I have really enjoyed working with Stav from Chesterston. He is incredibly helpful, accommodating and goes above and beyond the call of duty. I have truly had a wonderful experience and highly recommend Chestertons for all your property needs.
We are so pleased to hear this! Thanks for sharing.
5/5
TrustpilotGreat experiencing working with Ronan
Ronan helped us find our new apartment in our dream area. He listened to what we wanted and found us a lovely place so quickly and effectively. He has made our experience so smooth and stress-free!
Thank you for sharing!
5/5
TrustpilotCould not say enough good things about…
Could not say enough good things about this letting agency. They were amazing and so stellar in securing our house for us. Really felt like they cared and had our best interest in mind. Couldn’t recommend enough!
Thank you for sharing! We are so pleased to hear this.
3/5
TrustpilotGot a good price for our property and…
Got a good price for our property and sold promptly. Didn’t think we had the transparency through the sale that we would have appreciated and a few things came up that could have been far better communicated and managed.
Thank you for sharing your experience with Chestertons!
1/5
TrustpilotDisappointed
Disappointed with Chestertons service and professionalism for maintenance requests
Hi Sonal, we're sorry to see you have left this review and apologise for any delays experienced. After speaking with the team, we can see that you now have a dedicated Property Manager and they have been in touch to address your concerns. Should you need anything else, please do let them know.
5/5
TrustpilotSuzan Salih
Suzan Salih - thank you for your quick response, really appreciated.
Dear Mrs Lovett,Thank you for your 5* review. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team member. Wishing you all the best for the future.
5/5
TrustpilotIncredible property manager
Incredible property manager. She always goes the extra mile to make sure our house is taken care of! Highly recommended.
Thank you Valerie, this is amazing to hear. Should you need anything else, we're only a phone call or email away. Best wishes!
5/5
TrustpilotStrong customer support
Strong customer support and very responsive. Clear instructions on what was needed
Hi Patrick, thank you for taking the time to leave a review. We're so glad you received strong customer support and the team were responsive. Best wishes!
5/5
TrustpilotResponsive staff who are proactive to…
Responsive staff who are proactive to get the right outcome for landlord and tenant - thank you
Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotChestertons have been a great at making my experience seamless
Chestertons have been a great at managing the letting of my apartment. They've been very communicative, and made the whole experience seamless.
Hi Ian, thank you for taking the time to leave this review. We're happy to hear that lettings your property with us has been a seamless experience. Should you need any further help, please do let your property manager know. Best wishes!
5/5
GoogleI couldn’t speak more highly of the sales team at Chestertons in East Sheen. A cohesive team who worked hard to secure the sale of our property and purchase of another. The process was not without hiccups, and although that was not within their control, Henry, Sarah and Matthew pulled out all of the stops to ensure the chain didn’t fall apart. I’m not sure that would have been the case with lesser agents! They were all extremely personable and a pleasure to work with.
4/5
TrustpilotTamara has worked hard to achieve great…
Tamara has worked hard to achieve great results. Thankyou.
Hi Wayne, thank you for sharing your experience with Tamara, she'll be delighted to see this feedback. If you need anything else, please feel free to reach out to her and the team!
5/5
TrustpilotGreat experience
Great experience renting with Chestertons. Rosie in particular had been extremely helpful, patient and professional throughout the negotiation process. Highly recommend.
Thank you so much for the 5 star review. We hope you are very happy in your new home.
5/5
TrustpilotGreat experience letting a property through Chestertons
Had a great experience with Gary and the Chestertons SW Lettings team in Battersea renting out a flat through them recently. Responsive and professional throughout and ultimately able to secure tenants at the rate estimated when I first started speaking with them. The team were able to quickly and efficiently bring together a number of potential tenants Also helpful with making sure all the relevant documentation etc was in place on all sides.
5/5
TrustpilotAgents who go the extra mile......
I have let my properties through Chestertons in Barnes and have always found Amy, Ed and Sebastian there to beespecially kind and helpful. Earlier this year Ed and Sebastian even helped me get my car out of a ditch! That's special.
Your comments have been passed on to our team in Barnes, who thank you for your feedback. All the best.
5/5
TrustpilotGreat results and a pleasure to deal with
Very pleased with the Knightsbridge office who found me two great tenants in two difficult years. Also a pleasure to deal with everyone there and in their management office, where Ross continues to be extremely responsive and helpful.
Thank you for sharing!
5/5
TrustpilotGreat team professional and helpful …
Great team professional and helpful (Simone, Aysa and everyone else).
Hi Carolyn,Thank you for sharing your kind words about how professional and helpful the team were.Best WishesChestertons
5/5
TrustpilotMark Kardos at Chestertons
Mark Kardos has handled the management of our flat for several years and always provides a quick, efficient and professional service.
Thank you for your feedback and allowing us to manage your flat for several years Malcolm, it's been a pleasure!
5/5
TrustpilotSum Yee was so awesome!
Although I found my home with another negotiator, I want to give a special review for Sum Yee. She was very patient, answering all my questions and really helped me narrow down my options. Thank you, Sum Yee!!!
Thank you for sharing this is wonderful to hear!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons East Sheen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
