5/5
GoogleProfessional service, with finding pragmatic solutions where required. Thanks to Tushar, Lydia and Edward!
Trusted Agent profile · Richmond upon Thames
Chestertons East Sheen reviews in Richmond upon Thames
★★★★★
2,414 reviews across 2 platforms
254A Upper Richmond Road West, East Sheen, London, SW14 8AG, Richmond upon Thames, SW14 8AG
Part of Chestertons, see every office.
Chestertons's office in Richmond upon Thames, at 254A Upper Richmond Road West, is rated 4.6 out of 5 across 2,414 reviews on two platforms, including 251 Google reviews rated 4.9.
Reviews
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
Google5/5
TrustpilotI have used JP to let my property for a…
I have used JP to let my property for a number of years and always been very happy with their service and friendly trustworthy support. I recently renewed my contract with Sharon and she was fantastic!
Agent replied · 6 February 2025
Dear Faye,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team through the years. Wishing you all the best.
5/5
TrustpilotWe enquired about rental properties
We enquired about rental properties by through the St. John’s Wood office, and spoke with Millie Brandon. We werent able to settle on a property that day, but her knowledge of the properties and area was outstanding, and really gave us confidence to get in contact again shortly.
Agent replied · 23 December 2024
Thank you for the wonderful review
1/5
TrustpilotProperty management is POOR
Property management is POOR. We were SOLD a flat with 0 blinds, broken washing machine - neither are fixed months later. Paying 5k per month - embarrassing service!
Agent replied · 23 December 2024
Hi Jennifer, we're sorry to see you have left this review. In order for us to look into this further, we have sent a request via Trustpilot for more details. Please do send these over as soon as possible so we can investigate this for you.
5/5
TrustpilotWe've had a great experience so far…
We've had a great experience so far renting with support from Mitch and Suzan. They have made the process clear and simple.
Agent replied · 6 February 2025
Dear Fiona,Thank you for taking the time to inform us of the positive experience you have recently had with the team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review.
5/5
TrustpilotJessica Leone
Jessica LeoneJessica has been extremely helpful and efficient and is always available for us.Our experience has been fab and we are very relaxed knowing that she is liasing with our tenants on our behalf.
Agent replied · 23 December 2024
Hi Jenny, thank you for your kind words about Jessica. We really appreciate your feedback and letting us manage your property. Best wishes!
5/5
GoogleWe were so happy with our experience with Chestertons East Sheen, Tushar was so lovely, professional and helpful with everything which made moving a lot easier. Thank you!
5/5
TrustpilotAlways a pleasure to deal with them
Always a pleasure to deal with them, great service and speedy response. It is so refreshing to deal with a company who truly understands service and to be so helpful, over and beyond frankly!
Agent replied · 23 December 2024
Thank you Ninai, we're so glad to hear you had a positive experience with us. If you need anything else, please do get in touch!
1/5
TrustpilotI would strongly advise anyone to avoid…
I would strongly advise anyone to avoid using Chestertons, particularly their Fulham office. Our experience has been nothing short of appalling.
5/5
GoogleVery competent team that supports you in every part of the journey. Very helpful and supportive. Especially Vitoria
5/5
GoogleI sold my flat with Chesterton's and the experience was very good. The whole team were especially helpful and I couldn't have asked for more support. Sarah was prepared to go the extra mile to get the sale through. Would definitely recommend working with them.
5/5
TrustpilotGreat Experience, will contact when needed again
I dealt with Chestertons Tower Hill and specifically with Stav Nicola who was able to find the perfect unit for my needs, taste and budget within a matter of minutes. Dealing with Stav and with Chestertons was an absolute pleasure and they have an incredible portal which manages the entire process for you.
Agent replied · 23 December 2024
Thank you for the glowing review!
5/5
GoogleDealing with Chestertons was fantastic. Henry was always quick to respond and answer any questions we had. The whole process of buying our first home was smooth and definitely made more enjoyable knowing we had such a good agent on our side.
5/5
TrustpilotAnca has always been a pleasure to deal…
Anca has always been a pleasure to deal with, professionally and supportive. A very charming lady and an asset to your team.
Agent replied · 23 December 2024
Hi Melvin.Thank you for writing a review and sharing your experience with Anca. We are so glad she was professional and supportive.We really appreciate the support and wish you all the best.Kind regardsChestertons
5/5
TrustpilotCouldn’t be happier
Couldn’t be happier! Everyone was extremely helpful throughout the renting process, specially Suzan and Marcus. We always received a quick response and they both had our best interests in mind.
Agent replied · 9 February 2025
Dear Thiago,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
5/5
TrustpilotProfessional service throughout
Emily Moffatt provided a seamless service securing a high quality tenant for our clients' property. She was responsive, organised, readily available and displayed high professionalism when communicating with all sides of the transaction. It has been a real pleasure to work with her.
Agent replied · 23 December 2024
Hi Zoe, thank you for sharing such a lovely review! We're happy to hear that Emily secured you a great tenant for your property. Should you need any further assistance, we're only a phone call or email away. Best wishes!
5/5
TrustpilotMartins from Chestertons provided…
Martins from Chestertons provided excellent service. He was highly professional and knowledgeable, making the entire rental process a breeze. His attention to detail, responsiveness, and willingness to go the extra mile were truly commendable.
Agent replied · 23 December 2024
Thank you for your feedback, Martins will be delighted to see this! If you need anything further, please feel free to reach out again. Best wishes!
5/5
GoogleHenry has been amazing! He went above and beyond to help us with viewings and the negotiations. He is a credit to the company and can't recommend him enough. Paula & FernandoPositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotRental agent Georgio 🥇
I had an amazing rental agent called Georgio at Chestertons Battersea office, who understood my exact needs in my rental property search and found me the perfect flat. Having met many agents, Georgio stood out, listen to the clients needs and then delivering He was always prompt in his reply’s. 1st class service!!! 👏👏👏
Agent replied · 23 December 2024
Thank you for taking the time to leave a review Joe. So pleased to read about the first class service from Georgio.
4/5
TrustpilotNiema Latif at Chestertons has been…
Niema Latif at Chestertons has been absolutely fantastic! She has gone above and beyond to help us throughout our tenancy period. Thank you so much
Agent replied · 23 December 2024
Hi Iman, we're thrilled to hear that Niema has gone above and beyond throughout your tenancy with us. If you need anything further, please do not hesitate to get in touch. Wishing you all the best!
5/5
TrustpilotReally great experience from viewing to…
Really great experience from viewing to move in with great support from the team - Suzan and Thomas are super helpful and great to work with.
Agent replied · 23 December 2024
Dear Shannon,Thank you for taking the time to inform us of the positive experience you have recently had with the teamJames Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
5/5
TrustpilotMove in review
The move in process went very well with the help of Mitch. He was very kind & helpful to two new renters in the UK.
Agent replied · 9 February 2025
Dear Evelyn,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best in your new home.
5/5
TrustpilotGreat property manager
Chestertons were always responsive to our demands. Our property manager, Shakil, is great. He's always been supportive and helpful.
Agent replied · 23 December 2024
Hi Mariana, thank you for your review. It's lovely to hear that Shakil is always on hand for any queries you have. Feel free to reach out again if you need anything.
5/5
Trustpilotsmoking agent
i meet bobby in Greenwich, in a bar by the Cutty sark, friend introduced him to me as the fire stater of a letting agent , i gave him a shoot at letting my property and what a job he did , honest feed back and job done in 2 weeks .
Agent replied · 23 December 2024
Thank you for leaving us a review!
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