Chestertons East Sheen reviews in Richmond upon Thames

★★★★★ 2/5

Trustpilot

No show at scheduled appointment + did not respond to calls

Did not show up or answer calls at the time of scheduled appointment after having confirmed multiple times prior by email and phone.Edit - subsequently called 1 hour after missing the scheduled appointment to apologize and offer an explanation - which is better than no response at all.

Shan · 17 January 2023

★★★★★ 5/5

Trustpilot

Very friendly and capable team that…

Very friendly and capable team that gets things done. I am really pleased with the service.

Suzy · 13 December 2024

★★★★★ 5/5

Trustpilot

safety compliance team

Ellie Z, Hanna, Faith, Colette , Natasha E and Samira are all a great safety compliance team at Chesterton's. they are all super efficient and thorough when instructing and checking various electrical tests/jobs. Love working with them all!

Lily · 27 October 2023

★★★★★ 5/5

Google

I am grateful to have Tushar, Edward and Lydia helping on the tenancy. The process had been so smooth and efficient, and the team had been very responsive to enquiries and requests. Thanks again to this great team.

Shirley · 24 October 2023

★★★★★ 5/5

Trustpilot

Stav and the team were very helpful and…

Stav and the team were very helpful and professional.

Jack · 10 November 2021

★★★★★ 5/5

Trustpilot

Bobby went above and beyond for us

Bobby went above and beyond for us. Highly recommend

Mr · 9 November 2021

★★★★★ 5/5

Trustpilot

Much more confident.

After having received pretty poor management in the past, I feel much more confident with Preya looking after my property. She deals with issues swiftly and competently and aims to make the experience as stress free as possible.

Vanessa · 21 October 2023

★★★★★ 5/5

Trustpilot

Thanks a lot for amazing guidances…

Thanks a lot for amazing guidances provided by Katherine Ma. I rented a good apartment through Chestertons and I’m really satisfied with services here.

Fred · 1 August 2024

★★★★★ 5/5

Trustpilot

Really helpful and smooth process

Chestertons were great! Bradley fitted a viewing for us unbelievably quickly and we had the house signed by that afternoon. Referencing & payment process has been equally very smooth.

Jack · 2 May 2024

★★★★★ 5/5

Google

Henry was a great help from start to finish when purchasing our flat, from giving us great info on the area we were hoping to move to, to keeping constant dialogue between us and our seller at various stages along the way. Would highly recommend!

Dan · 10 January 2021

★★★★★ 5/5

Trustpilot

Elizabeth Joyce, Property Manager: 5*

Elizabeth Joyce in Chestertons property management department is exceptional. I have nothing but praise for her reliability, responsiveness, courtesy and professionalism. She looked after my Portfolio for years and it has been a pleasure dealing with her.

Lizzie · 10 November 2023

★★★★★ 5/5

Trustpilot

No other Realtor like Chesterton

Madi and Jonathan at Chestertons have been amazing to work with! They let my flat instantly (within an hour), secured me a great tenant with a long tenancy and have made the letting process a walk in the park. I highly recommend Chestertons and their lovely, professional team! No other realtor shall I use now

Kamila · 18 February 2022

★★★★★ 5/5

Google

Sarah and Matthew made a very complicated process so much easier. They are both consummate professionals and despite a tricky exchange, were always responsive and, above all, honest and I always felt they had my back! Thank you both xPositiveResponsiveness, Professionalism

Stephanie · 24 October 2021

★★★★★ 5/5

Trustpilot

Sean Fitzpatrick was most helpful

Sean Fitzpatrick was most helpful. He cannot be faulted. Chestertons' verification processes were less than straightforward, to the point of being arcane and irritating. The accounts department had to be chased to refund my holding deposit, a process which took several weeks.

Barry · 19 August 2021

★★★★★ 5/5

Trustpilot

Improved Service

The service in 2025 seemed much improved compared to 2023, with a single contact person dealing with matters. This time was simple and efficient.

Kit · 22 September 2025

★★★★★ 5/5

Trustpilot

Moving to london can be stressful …

I moved to london and i was very stressed out and had a very short time to find a studio with my budget and Nishad found a dream place in no time almost 3 days within my budget and helped me through out the process step by step cannot thank him enough Thank u Nishad

Hasti · 14 February 2022

★★★★★ 5/5

Trustpilot

Marla

I had the chance to be in touch with Marla and she has been very helpful and proactive with our deal and reneview of the contract. Once again thanks for this!

Customer · 19 March 2024

★★★★★ 5/5

Trustpilot

Great services & very helpful staff

Great experience! Bradley Jenkins helped me find my new flat and took care of everything from viewings, through referencing, all the way to signing the contract. He’s been very helpful, patient and flexible throughout the whole process and went out of his way to promptly respond to my queries.

Zuzana · 8 November 2022

★★★★★ 5/5

Trustpilot

Tenacy Move In Experience

Suzan, who helped us with our move in experience was extremely friendly and very responsive when it came to all the dealings. I couldn't recommend her expertise more highly.

Charlie · 26 April 2024

★★★★★ 5/5

Trustpilot

Highly recommend professional services

Fiona recently assisted me with a change of sharers . Her service was extremely professional with the complete transaction and would highly recommend. We really appreciated your time and efforts.

Rodney · 2 April 2024

★★★★★ 5/5

Google

Kerri-Ann and the team at Chestertons East Sheen have been a pleasure to work with in finding a suitable tenant for my property. They are consummate professionals and have made the whole process pain free during these challenging times!

Jonathan · 10 January 2022

★★★★★ 5/5

Trustpilot

Stephanie Langton

Stephanie Langton, our property manager at Chestertons, has been consistently professional, knowledgeable, responsive, and helpful. We appreciate how she communicates any problems in the property and coordinates the solutions. We look forward to continuing to work with her in the future.

Adriana · 28 February 2025

★★★★★ 5/5

Trustpilot

good!

Had a great experience with Preya in property management - sad to see her move onto another area of the business, as she was always so helpful and friendly.

Caroline · 13 April 2024

★★★★★ 5/5

Trustpilot

I have had a very positive experience…

I have had a very positive experience with Suzan & Matthew for facilitating the tenants move in co-ordination and the service they have provided, would certainly recommend. Many thanks!

Cyrus · 13 April 2024