Trusted Agent profile · Richmond upon Thames
★★★★★
2,415 reviews across 2 platforms
254A Upper Richmond Road West, East Sheen, London, SW14 8AG, Richmond upon Thames, SW14 8AG
Part of Chestertons, see every office.
Chestertons's office in Richmond upon Thames, at 254A Upper Richmond Road West, is rated 4.6 out of 5 across 2,415 reviews on two platforms, including 251 Google reviews rated 4.9.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotConor showed us around a few places and…
Conor showed us around a few places and was great to talk to, knew what we were looking for by the end. Thanks again!
Hi Orin, we really appreciate you taking the time to leave a review for Conor. Please feel free to reach out again if you need any help. Best wishes!
5/5
TrustpilotGlad found a ideal place before the new…
Glad found a ideal place before the new school start it! Appricate Tamara Price at Chestertons South West letting team who did really helps.No matter what the question is, she will try her best to find the answer in the first time. It is the most trustworthy estate agent I have ever seen.
We are so pleased to hear! Thank you for sharing!
5/5
TrustpilotThee amazing service in South Ken
I found the team at Chestertons in South Ken to be very efficient, friendly and genuinely nice to deal with. The manager Cory McNally was super helpful in resolving a number of queries I had regarding the tenancy agreement and I would highly recommend using this company. Thanks so much guys. You have been excellent!
Thank you for the great review of Cory and the South Ken team!
1/5
TrustpilotThey’ll take your deposit and not return it
Awful company - took my deposit to reserve a flat and wouldn’t return it. Don’t trust them at all. In the process of claiming through courts.
Hi Aneel, we're sorry to see you have left this review. In order for us to look into this to understand the situation, we have sent you a request via Trustpilot for further details. If you could complete this at your earliest convenience, we will investigate further.
5/5
TrustpilotGreat experience
I'm so grateful to Chestertons and in particular to Alhad. It's such a daunting experience to rent a new home especially when big changes are afoot, and to experience the authenticity and understanding that my partner and I experienced from Alhad, made this part of our journey calm, considered and valued.
We are delighted to hear how pleased you are with Alhad's assistance, thanks so much for taking the time to provide this feedback. We hope you and your partner are very happy in your new home!
5/5
TrustpilotThank you Bobby
Thank you Bobby Rented my property with in a week.
Thank you for taking the time to review your experience
1/5
TrustpilotLetting managers lied and wasted time
Letting managers lied to both my tenant and me about details of the contract and dates. When I complained they said that it was ok as they had not wasted my money, only my time. I've tried to contact their head office 5 times to speak about this but nobody replied to calls, emails or the online chat.
We are sorry to hear you are disappointed and are still investigating what happened with calling head office and the online chat, as there should not be such delays there please accept our apologies for the inconvenience caused to you. Please see below for an update from David, the lettings manager:Dear Michelle,We’re sorry the tenant was unable to meet with you for the check-in but do hope you find him an excellent tenant in all other respects.Our fees remain highly competitive and we strive to provide the highest calibre tenants to all our landlords. We certainly wish you well with the tenancy and please do get in touch if there is anything we can do in the meantime, we are available to speak anytime.Kind regards, David
5/5
TrustpilotThanks to Katherine Ma
I am very grateful to Katherine Ma, with her help I was able to rent a satisfactory flat. She is a patient and enthusiastic person.
Hi Zhao, thank you for the great review. We are so glad she as able to help you rent a satisfactory flat. We appreciate the kind words. Have a lovely day.
5/5
TrustpilotKate was very helpful and definitely…
Kate was very helpful and definitely made the process smooth running!
Thank you for the five star review.
5/5
GoogleAs a first time and accidental landlord Kerri-Ann Body and the team and Chestertons made the process straightforward and patiently answered all of my questions. I would recommend the team to anyone looking for a professional and friendly lettings management team.PositiveQuality, Professionalism
5/5
TrustpilotJasmine is lovely
Jasmine is lovely. I very much enjoyed working together with her.
Thank you for taking the time to share your feedback. This is really useful for those who are looking to potentially use Chestertons as their agent.
5/5
TrustpilotSouth West Lettings
I found Chestertons very professional, reliable and easy to deal with. In particular, Melissa was very good and always went the extra mile to secure tenants for our flat at the best possible price, making sure she was being fair to both parties.
4/5
TrustpilotAgent has been prompt to reply to…
Agent has been prompt to reply to emails.
Thank you for the positive review!
4/5
GoogleThank you to Sarah at Chestertons for helping us complete in less than two months! She was always friendly and responsive to our questions and we would recommend this estate agents to anyone who is looking to buy a property.PositiveProfessionalism
5/5
GoogleChesterton's was recommended to me by a friend and they did not disappoint. They worked their socks off on our sale and were extremely conscientious to both parties. Henry kept up the momentum and ensured that everyone was kept informed on progress. They are a considerate and charming bunch!
4/5
Trustpilotefficient, knowledgeable and helpful
As an inexperienced landlord, I found Marine Signoret to be both knowledgeable and helpful when contacted. - And extremely efficient too
Hi Christine, thank you for leaving some positive feedback. We appreciate the kind words and wish you all the best.
2/5
TrustpilotNo show at scheduled appointment + did not respond to calls
Did not show up or answer calls at the time of scheduled appointment after having confirmed multiple times prior by email and phone.Edit - subsequently called 1 hour after missing the scheduled appointment to apologize and offer an explanation - which is better than no response at all.
Hi Shan, thank you for reaching out. We're really sorry to hear this but glad that someone reached out to offer you an apology and explanation. Should you need anything else, please feel free to email social@chestertons.co.uk and we'll be happy to assist. Wishing you all the best!
5/5
TrustpilotVery friendly and capable team that…
Very friendly and capable team that gets things done. I am really pleased with the service.
Hi Suzy, thank you for the positive feedback. We appreciate the support and wish you all the best.
5/5
Trustpilotsafety compliance team
Ellie Z, Hanna, Faith, Colette , Natasha E and Samira are all a great safety compliance team at Chesterton's. they are all super efficient and thorough when instructing and checking various electrical tests/jobs. Love working with them all!
Thank you for your kind words Lily, we really appreciate the feedback for the team. If you need anything else, we're only a phone call or email away!
5/5
GoogleI am grateful to have Tushar, Edward and Lydia helping on the tenancy. The process had been so smooth and efficient, and the team had been very responsive to enquiries and requests. Thanks again to this great team.
Hi KW, We're so pleased to hear how the team were able to make the tenancy process so smooth and efficient! Thank you for taking the time to leave this lovely review, please don't hesitate to get in touch if you need any further support.
5/5
TrustpilotStav and the team were very helpful and…
Stav and the team were very helpful and professional.
Thank you for taking the time to leave a review!
5/5
TrustpilotBobby went above and beyond for us
Bobby went above and beyond for us. Highly recommend
Thank you for the 5 star review!
5/5
TrustpilotMuch more confident.
After having received pretty poor management in the past, I feel much more confident with Preya looking after my property. She deals with issues swiftly and competently and aims to make the experience as stress free as possible.
This is amazing to hear Vanessa, thank you for your feedback. If you need any further help, we're only a phone call or email away.
5/5
TrustpilotThanks a lot for amazing guidances…
Thanks a lot for amazing guidances provided by Katherine Ma. I rented a good apartment through Chestertons and I’m really satisfied with services here.
Hi Fred, thank you for taking the time to write a great review. We are so glad you was satisfied with Katherines services and should you require any further assistance, we will be happy to help.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons East Sheen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
