Trusted Agent profile · Richmond upon Thames
★★★★★
2,424 reviews across 2 platforms
254A Upper Richmond Road West, East Sheen, London, SW14 8AG, Richmond upon Thames, SW14 8AG
Part of Chestertons, see every office.
Chestertons's office in Richmond upon Thames, at 254A Upper Richmond Road West, is rated 4.6 out of 5 across 2,424 reviews on two platforms, including 260 Google reviews rated 4.9. See how it compares with other estate agents in Richmond upon Thames.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleKate was excellent throughout our dealings with Chestertons. Despite the challenges of moving during a pandemic she was always positive, proactive and professional. She kept us informed of proceedings regularly and resolved any issues that arose quickly. I would definitely recommend Kate and the Chestertons Rental Team.
5/5
TrustpilotTamara Price at South West lettings was…
Tamara Price at South West lettings was great for us - we were unsure on the flat due to thinking it was on a busy road but she convinced us to see it. We are now here and love it! We were also first time renters and she was very helpful in explaining everything we needed to know and so which was super helpful.
Thank you for sharing!
5/5
TrustpilotGood stuff
Good stuffI have recently added a second property for JP to manage. As usual Sam ,Suzan, Zosia and Matt have all made the onboarding of the property and new tenant very easy. Long may it continue. Thanks all.
Dear Hugh,Thank you for taking the time to inform us of the positive experience you have recently had with the Letting and Property Management team of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for providing us the opportunity to look after another property for you. Wishing you all the best.
5/5
TrustpilotFantastic experience working with Bradley George
Working with Brad gave us the most important thing we could ask for when selling our property, piece of mind and confidence. He went the extra mile communicating clearly and regularly to ensure we were kept up to date throughout the entire process.Professional, friendly and knowledgeable, having Brad in our corner made all the difference.
Thank you for taking the time to leave this review Sarah, we're so happy to hear Brad went the extra mile in helping you sell your property! Wishing you all the best for the future!
5/5
TrustpilotI found Roland and his team thorough…
I found Roland and his team thorough and professional and a pleasure with whom to deal.
Thank you so much for taking the time to leave such a lovely review
5/5
TrustpilotAn excellent service selling my flat
An excellent service selling my flat . Two highly professional , sensible and focussed individuals , Jonathan and Jon who set the right price , presented the property very well and were tenacious and helpful right to the end to see the transaction through .
Hi Stuart, congratulations on the sale of your flat! We're delighted to hear Jonathan and Jon were on hand to help throughout the process. Should you need any help in the future, we're here to help. Best wishes!
5/5
TrustpilotExcellent service.
Excellent and timely help from property manager, Xiaoyi Fan, during my recent move. I really appreciate it. Julian Skinner
Hi Julian, thank you for taking the time to leave some positive feedback. We appreciate the support and wish you all the best.
5/5
TrustpilotThank you ‘Team Chestertons’
Chesterton’s are a well-rounded professional company offering exceptional service. Amanda Goodman, our tenancy renewal consultant, has negotiated three new rent extensions to date by providing quick and professionally qualified advice
Hi SF, thank you for your review and compliments for Amanda. We're happy to hear she navigated multiple rent extensions for you and kept you informed along the way. If you need anything else, please let us know.
5/5
TrustpilotChestertons rental and sales services
Chestertons managed our 4 bed property in Barnes for two years whilst we lived abroad. After our return we decided to sell the house through them and they did a good job of marketing and getting potential buyers through the door through to the actual sale. I have no hesitation in recommending them for sales or rental management.
Thank you for sharing!
5/5
TrustpilotFinding Tenants
Finding new tenants for my property was the task I set Chestertons and they did an excellent job. Josh Burfitt brought the negotiations to a conclusion along with the team and Gary Noone. They kept me in the picture all the time and carried out the process very satisfactorily. Highly recommended.
Hi Jon,Thank you for taking the time to leave this review. It's fantastic to hear how our team were able to provide an efficient service!
5/5
TrustpilotExcellent process from Cormac
Excellent purchase process led by Cormac in the Battersea office, always very punctual with communications and was very appreciative of the timeframes needed, very smooth purchase in the end, thank you!
Hi Chris, thank you for taking the time to leave a review for Cormac. We're thrilled to hear that the purchase process went smoothly. Wishing you all the best!
5/5
TrustpilotGreat
Tamara has been so helpful and quick at getting back to us throughout the process!
Thank you for leaving such a great review for Tamara!
5/5
GoogleKerri-Ann and the team in East Sheen have been very enthusiastic and helpful in finding prospective tenants for me.PositiveQuality
Hello Ali, Thank you taking the time to provide us with your review. We're delighted to hear that Kerri-Ann and the team assisted you in your tenant search. If you need any further assistance from the team, please let them know. Wishing you all the best!
5/5
TrustpilotOur experience with Sebastian Walters…
Our experience with Sebastian Walters was great he was so helpful and ambitious with us
Thank you for the five star review!
5/5
TrustpilotWe have been using JP Homes since 2012…
We have been using JP Homes since 2012 to rent out a flat. The service we received has always been great and most importantly they have always found reliable tenants quickly. Suzan and Marcus have been great this time round. Thank you!
Dear Richard,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Thank you for your continued support. Wishing you all the best for the future.
5/5
TrustpilotOutstanding property manager, Sarah is a real gem
We recently moved house to a new property which is managed by Chestertons, and our property manager is Sarah Doyle.
5/5
TrustpilotViewing with Oliver
Had an amazing viewing with a gentlemen called Oliver, where he was very insightful and answered all the questions with detail that I had about the property. Thank you so much!
Good afternoon,Thank you for taking the time to write great review and sharing your experience with Oliver. We are so glad he answered all your questions.We appreciate your support and should you require any further assistance, we will be happy to help.Best WishesChestertons
5/5
TrustpilotGreat job
Thanks to Tom Hewitt @ChestertonsSouthKen for all the help, great job.
Thank you for the 5 stars!
5/5
TrustpilotWonderful experience, very happy clients!
We had a great experience working with Chestertons and were thrilled with all of Madi’s support, timely responses, and advice. We are first time renters in the UK having moved here from the US and Madi helped us through the process and we were able to get our dream flat, the first one we made an offer on at that!
Thank you for sharing your experience. We are so pleased to hear this.
5/5
TrustpilotMy experience with Chestertons has been…
My experience with Chestertons has been great so far. Katherine Ma has been really helpful and effective helped me getting an ideal apartment for a great price. Very good!
Thank you for the 5 star review!
5/5
TrustpilotChestertons South West Lettings - Liam
Liam went out of his way to help me find the flat I really wanted.
Thank you for sharing!
5/5
TrustpilotMelissa has been great at getting us…
Melissa has been great at getting us good tenants over the years.
Thank you for sharing!
5/5
TrustpilotOutstanding and dedicated property management
Chestertons has consistently provided an outstanding property management service, with fast response to all needs and dilligent handling of all matters related to my property. Can only recommend them!
Hi JDB, thank you for sharing your experience with our property Management team. If you need anything else, feel free to get back in touch and we'll be happy to help!
5/5
TrustpilotSuzan Salih & Thomas Soutar
Really appreciative of assistance provided by Suzan Salih and Thomas Soutar. Made it a smooth process providing detailed and timeous information and responses. Never easy to make lease and tenancy arrangements from another country, so their assistance and helpful attitude in completing was invaluable.
Dear Manley,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Thomas will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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