Trusted Agent profile · Richmond upon Thames
★★★★★
2,414 reviews across 2 platforms
254A Upper Richmond Road West, East Sheen, London, SW14 8AG, Richmond upon Thames, SW14 8AG
Part of Chestertons, see every office.
Chestertons's office in Richmond upon Thames, at 254A Upper Richmond Road West, is rated 4.6 out of 5 across 2,414 reviews on two platforms, including 251 Google reviews rated 4.9.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
4/5
TrustpilotProperty management
I have used Chestertons for many years. Mark Kardos is always efficient and helpful, and manages the flat in a professional manner.
Thank you for your feedback Isobel, it's great the hear that you've used Chestertons for a number of years and Mark has been on hand when needed. Let us know if you need anything else, best wishes!
5/5
TrustpilotGreat experience- Myha has been very…
Great experience- Myha has been very supportive and responsive throughout the process. Procedures have been smooth and the office as well as the agent were super reliable
Hi Jenny, thanks for your feedback! We're delighted to read that Myha and the rest of the team made the process easy for you. Feel free to reach out to us again should you have any further questions. Wishing you a great week!
5/5
TrustpilotDawn is the best agent!
Dawn is the best agent! She is very helpful and very prompt in replying. She tries her best to help people out and is very sweet. I would always go back to her for any property search!
Thank you Bhavika for sharing your experience at Chestertons!
4/5
TrustpilotMy experience with Chestertons has only…
My experience with Chestertons has only been saved by Kacey Naish. She has been very responsive, even on Christmas Eve. She has been patient and held my hand through a deposit dispute. She is the only reason I will probably stay a client of theirs.
Hi Safiya, we are sorry you have had a deposit dispute but are so glad Kacey has been responsive and patient. Thank you for the review.
4/5
TrustpilotResponsive and helpful
Tamara has been very responsive and helpful in sorting out renewal paperwork.
Hi Jo, thank you for taking the time to share your experience with Tamara. We're happy to hear that she assisted you with your renewal paperwork. Should you need anything else, please do not hesitate to get in touch. Best wishes!
5/5
TrustpilotEffective and professional workers with Alice
Worked with Alice Archer. She was professional and efficient and made the process go well. Thanks!
Hi Lisa, thank you for your review and compliments for Alice. Should you need anything further, please feel free to reach out to us. Best wishes!
1/5
TrustpilotChestertons
Chestertons - "You don't even deserve this 1 star"I had terrible experience with this letting agency.Please find below timelines of experience which made our life stressful.Chestertons posted ad for property on 4th Oct.1)Holding deposit was transferred for renting apt. on 6th Oct.2)Referencing started on 7th Oct and was completed by 14th Oct.3)Tenancy agreement was created on 15th Nov.They took 1 month just to create tenancy agreement!!!!4)Tenancy agreement was signed by us on 17th Nov.5)Remaining deposit and 1st month rent was transferred on 18th Nov.6)They made sure that we did not visit apartment twice . We were following up for apartment viewing but they couldn’t give us appointment from 31st Oct till 18th Nov.We received call from Melis on 19th Nov. mentioning that "Even though you have passed referencing checks , we cannot rent this property to you"7)They had our approx 5000£.
Hi Amruta, we are sorry to hear of your complaint. We have reviewed the situation with the relevant team and whilst we understand you were eager to get the contract, there are certain elements and documentation required from both parties before we can complete the contracts.We're aware that you were booked in to view the property twice once you arrived in the country so this request was not ignored, however, on both occasions the current tenant cancelled due to her child being unwell. This was unfortunately out of our control as we cannot enter the property without the current tenant's consent.The current tenants advised towards the very end of their tenancy that they would not be able to vacate as they were unable to find alternative accommodation. Melis contacted you as soon as we got this news and provided evidence when you requested it, to confirm the current tenant's situation. Due to the laws in the UK, we cannot do anything to speed up the vacation process until this has gone through the courts. Melis offered the closest comparable properties that we had on the market at that time to try and assist you as we did not want to leave you without options.Our teams have checked our accounts and we can see your holding deposit was returned to you on the 21st of November and the balance was refunded on the 23rd of November.Whilst we appreciate this has been less than ideal for you and Deepak, the situation is beyond our control.
5/5
TrustpilotRental Renewal
Niema Latif professionally and efficiently handled a tenancy renewal for me - it was a great service and Niema was a pleasure to work with.
Hi Chris,Thank you for taking the time to leave this review. We're so pleased to hear how Niema was able to offer such an efficient service! Wishing you all the best, and please do get in touch if there's anything else we can support with you.
5/5
TrustpilotHad such a great experience with Chestertons, helpful, friendly and knowledgable staff.
Had such a great experience with Chestertons! All the staff so were knowledgable and helpful. Myha Reid, who was the main agent I was speaking with was super friendly and so helpful. I was sent a video tour of the property after the viewing which was great to look back.Also, every time I called the office, they knew the phone number and addressed me by name straight away which I thought was a great touch! By far one of the best agencies I have used.
Thank you for your review Olivia, what glowing feedback for Myha and the team! Should you need any further assistance, you know where we are. Best wishes!
5/5
TrustpilotFriendly and helpful!
My partner and I moved to our first apartment with the help of Chesterton Barnes.The team is really friendly, very easy to contact them and always try to help.A big thanks to Kate from Chesterton Barnes.
Thanks for the 5 star review!
5/5
TrustpilotAmazing Sales Person Kerl Thank you so much.
I would like thank you to Kerl .He was result oriented and friendly customer care Sales Agent . He was always helpful.Highly Recommend . He may find what you looking for immediately.
Hi Ilker,it's great to hear how Kerl was able to offer such amazing customer care and helped you find what you were looking for. We wish you all the best, and thank you for leaving this review!
5/5
TrustpilotProfessional and friendly!
Matt and Suzan are highly efficient, helpful, and friendly helping us go through the renting process smoothly. I would recommend Pendletons to anybody.
Dear Emily,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Matt and Suzan will be over the moon with your feedback, as are we. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotThe service from Chestertons is just…
The service from Chestertons is just outstanding. We always get quick response whenever we need. Martins Purlicis is just a responsible guy and reliable. I m very satisfied with the service .
We're glad to hear that Martin and the team were able to provide an outstanding service! Wishing you all the best, and please don't hesitate to get in touch if you need anything else from us.
5/5
GoogleI recently had to sell our home. We had bought the house through Chestertons so I decided to use them to sell the house. It was absolutely the right decision. All the team, but especially Henry, Matthew and Kelly, were so helpful and always on the end of the phone when I called, and they also stayed in contact with the agent selling the house I was buying to make sure everything matched up. They have great local knowledge and a fantastic base of prospective buyers, it was someone they contacted who bought the house in the end. They arranged a good number of viewings, and I know they tried hard to be available when people wanted to see the house. I know from my own experience of looking at other houses in the area that this isn't always the case, especially the internet based agents. I know there is a move to put more estate agents online, but for me, for such an important transaction, having a local agent, who I could call or pop in and see when I had a question or needed help, was fantastic. If I ever have to sell my new house, I would definitely chose Chestertons again.
5/5
GoogleHaving our flat on the market for over 6 months we decided to change estate agents and use Chestertons. From start to finish they are very professional and extremely personable. The sale of our property was not straight forward and was a long drawn out process. The team at Chestertons went above and beyond my expectations of what an estate agent should provide and supported us through a stressful process. The team were excellent at giving advice, the knowledge of the market but also respecting the decisions we made. I’d personally like to thank Sarah and Matthew and would highly recommend Chestertons as an estate agents.
2/5
TrustpilotAs a Landlord we find that more than…
As a Landlord we find that more than once they have paid rent owed to us to another persons account. Instead of instantly just paying us the outstanding money owed to us, they tell us they need to talk to the person whose account the wrongly credited. This should not be relevant to us. This is their error and they need to sort it immediately.As we pay a management fee, we should be able to expect a professional service. Disappointing and inconvenient!
5/5
TrustpilotVery professional service with a sense…
Very professional service with a sense of humour. Thanks Emlyn & Leon for making our house sale run as smoothly as possible!
Hi Martha, congratulations on the sale of your property! We're happy to hear Emlyn and Leon made the experience a positive one. Should you need any future help, please do get in touch. Best wishes!
5/5
TrustpilotProfessional and efficient
Niema was professional, efficient and communicated well. Made the process very straightforward from our perspective. Thanks Niema.
Hi Adam, thank for taking the time to leave a review for Niema. Should you need anything further, please feel free to reach out to her and the team. Best wishes!
1/5
TrustpilotWORSE THAN HELL
This is the worst agency that's ever operated in the UK. They only care about signing the tenancy agreement, after this, you can completely forget about receiving a dignified customer experience. First of all, they are able to tell you that the property you are renting has features that you've requested (such as AirCon), assure you of this through multiple emails, and even show you the AirCons through virtual tours, in cases when you are renting from abroad. Then, when you arrive at the property and the AirCons don't work, they don't fix it even after you specified that the AirCons were a MUST to rent the property. They simply laugh at your face after signing you as a client, worst customer service EVER, simply DON'T USE THEM. They ignore your messages and your calls, and they make you feel like you don't matte after paying for everything. And when you're done with your tenancy agreement? Behold, because to get your deposit back you must be a magician. I've been trying to contact them for 2 weeks, sending e-mails, calling them, in order to obtain an expected date of my deposit return, but NO ONE ANSWERS. It's exhausting and if this message can help you to avoid all the horrible situations that my flatmate and I went through, this message was completely worth it. I work with real estate in my home country, and I've never seen such a service that tends to advertise itself like it has some sort of "standard" to only receive the most horrible of services that this market has to offer. SAVE YOUR MONEY, TIME, AND PEACE OF MIND, and AVOID THIS AGENCY AT ALL COSTS.
Hi there, we are very concerned about your review and would like to investigate this matter further. In order to do so, please could you reply to our request for additional information? Once received, we will be able to look into this as soon as possible. Thank you.
5/5
TrustpilotChestertons South West Lettings, Zoe
Zoe was really helpful to me and my partner whilst finding our first rental property. We were quickly able to view the property we were interested in and she even helped us with price too. Everyone was really easy and smooth!
Thank you for sharing!
1/5
TrustpilotNo deposit return after over 2 months
The people who work here couldn't care less that we don't have our deposit back over 2 months after moving out of the property. We have had to borrow money to pay our rent at our new property and I have contacted the agency via phone and email at least twice a week since we moved out. They have confirmed there are no deductions to the deposit, but don't have any intention of releasing the money. I would strongly advise you do not use Chestertons if you are considering renting a property, they are unhelpful and completely unresponsive.
Hi Isabel, thank you for providing us with further details so we could investiagte this further. Please be assured we take your comments very seriously. We are sorry about any delays you have experienced from Chestertons’ side and apologise for any inconvenience this has caused you.Having spoken with the property management team who have been handling the matter, I trust you have now received a direct update from a member of the team and the issue is being resolved for you, without any further delays. Should you have any further queries, please let the team know and they will be happy to assist. Wishing you all the best!
5/5
TrustpilotIt was a wonderful experience to be…
It was a wonderful experience to be helped by Akikur Rahman during my search for a new flat. Very attentive, responsive and really helps that somebody understands what you are looking for. Could not recommend enough!!
Thank you for the 5 stars!
5/5
TrustpilotYou're in good and capable hands
Suzan Salih is incredibly efficient and helpful, not to mention empathetic and appreciative of the tenants' experience.Nothing but good words to say about her
Dear Lord Woodington,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotTamara Price was very efficient
Tamara Price was very efficient and pleasant in my search. Knowledgeable of the area and made local cafe recommendations. Thank you!
Thank you for taking the time to leave a review Zuri. You can't beat a cafe recommendation, especially when there's so many great ones to choose from!
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