Trusted Agent profile · Richmond upon Thames
★★★★★
2,415 reviews across 2 platforms
254A Upper Richmond Road West, East Sheen, London, SW14 8AG, Richmond upon Thames, SW14 8AG
Part of Chestertons, see every office.
Chestertons's office in Richmond upon Thames, at 254A Upper Richmond Road West, is rated 4.6 out of 5 across 2,415 reviews on two platforms, including 251 Google reviews rated 4.9.
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Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Team
My special thanks to the team as,a tenant, especially Preya, Sam, and Josh, always corteous and there to help when needed.
Hi there, thank you for your kind words for Preya, Sam and Josh. They will be happy to see this review. Best wishes!
5/5
TrustpilotReliable services
Despite the crisis and a booming property market Chestertons Pimlico offers a very reliable and modern service, especially Leusa Ellis who was able to advise me when I applied for a property and the agency guided me through the whole process. I highly recommend
Thank you for your review Erwan, Leusa will be delighted to hear this! Should you need any further help, please do not hesitate to get in touch with the team. Best wishes!
5/5
TrustpilotMadi has been a pleasure to work with
Madi has been a pleasure to work with! She listened to my feedback and found me a property that exceeded my requirements. She was easy to talk to and always on hand to answer my many questions. The whole process has been seamless - I would definitely recommend Chestertons!
Thank you for taking the time to leave us a review, we are so pleased you would recommend Chestertons!
5/5
TrustpilotConnor Bunn was great to deal with and…
Connor Bunn was great to deal with and made the whole experience smooth and painless! Would definitely recommend!
Hi Harry, thank you for taking the time to write a great review. We are so glad Connor made the whole experience smooth and painless. We appreciate the support and wish you all the best.
5/5
TrustpilotBuying a Home - John Ralph
John Ralph went above and beyond in his role to support me as a first time buyer . He communicated excellently throughout the process and was incredibly professional and knowledgeable. I would highly recommend John to anyone.
5/5
TrustpilotKater Bennet review
Kate was very helpful in helping secure the tenancy at 41 Church Avenue. There were some initial issues with the roof light and she liaised with the prospective landlord to ensure these were sorted out.She was always ready to help and returned my calls promptly if I had any questions about the property.
Thank you for leaving such a positive review of your experience and in particular of how helpful Kate was.
1/5
TrustpilotTotally unprofessional service form…
Totally unprofessional service form lettings and property management team in SW13 area. Outstanding repairs and maintenance in the flat since move-in date 5 weeks ago as well as work not being done albeit promised before moving in and also listed in the contract. Too many people involved and no-one is owning up, taking responsibility.
Hi Tina, thank you for your feedback and we’re sorry to hear about the frustration you’ve experienced. We understand your concerns and want to assure you that we’ve been actively working to address the issues raised.After your move-in on 11th January, we promptly addressed the concerns you raised on the 15th January and instructed our contractor, CPS, to provide a quote on 17th January. CPS arranged a visit with you for 21st January. We received their quote the next day which was immediately forwarded to the landlord for approval. Unfortunately, there was a delay in receiving a response from the landlord, and we continued to follow up. We are pleased to confirm that minor repairs were completed by an engineer on 14th February, and the remaining repairs are scheduled to be completed today. We have kept you updated throughout this process and will continue to do so until all outstanding issues are resolved. We apologise for any inconvenience this has caused and appreciate your patience, as we work to ensure everything is completed to a high standard. Please don’t hesitate to reach out if you have any further concerns.
5/5
TrustpilotLeusa recommendation
Leusa was great in our search for a new property. Listened to exactly what we were looking for and found the perfect flat.
Hi Joseph,Thank you for taking the time to write a review and sharing your experience with Leusa. We are so pleased you found what you were looking for.We appreciate your support and wish you all the best in your new property.Kind regardsChestertons
5/5
TrustpilotI would like to thank the team at Chestertons
I would like to thank the team at Chestertons, especially Simon, who made our search for a rental property seamless. He was always available to answer any questions we had, he literally couldn’t have been more helpful if he tried! An exceptional team helped us find an exceptional property. We are delighted!
Thank you for taking the time to leave a review Colette - we're so pleased to see how great your experience was with Simon and the team.
1/5
TrustpilotPrevious review was deleted/ worst agency for renewals
It seems my reveiw was deleted, so here I am writing it again, if this gets deleted know that Chestertons lie a lot of rating so they are willing to hide poor ratings.So I have been a long term let with Chestertons, it seems when it comes to renewal, the only thing that matters is landlords. When they onboarded me they did an excellent spotless service, however the same can’t be said about the extension. So much delays, stress and deliberate dirty tactics so you give up on renewing and instead you move elsewhere so the landlords/agency can increase rent. To give further perspective, they booked an end of tenancy audit date on the last date of my tenancy and I was told to pay for that date because according to their accounts I overstayed despite my contracts and rent ending on 27th.So they changed me for that too, then when it comes to deposit, they will do everything to delay, discourage you. So you give up. I’m really sick of this behaviour, very inappropriate and I DO NOT recommend renting as tenants with Chestertons teams.Either, they think they are smarter than everyone in the room by playing psychological moves or I’m really dumb. It’s definitely not me being dumb though.
Dear Sash, your original review was not deleted. It's still visible on our page (here is the direct link to the review: https://www.trustpilot.com/reviews/651548d5e11d91bd9e40a4ec).
5/5
TrustpilotGreat management (thanks Brooke)
Brooke was incredibly helpful throughout the whole moving process and was able to manage and resolve all our queries. She went above and beyond to ensure that our move in went as smoothly as possible. Big thank you!
Dear AJ,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Brooke will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotWould recommend Niema Latif
I engage with Chesterton's annually to organise a lease renewal. Niema Latif is always helpful and timely with her responses and we have managed to sort the renewal in record time this year. Thank you very much and hope to deal with you again next time!
Thank you for the five stars - we hope to deal with you again too :)
5/5
TrustpilotA fantastic and efficient company
A fantastic and efficient company. Millie Brandon was simply amazing. She was so prompt with responses and provided solutions and answers for everything that came her way. She made the process an extremely stress free and an enjoyable one and helped me find the perfect flat!
Thank you for your review Henry!
5/5
TrustpilotVery positive experience
Alexandra has been very helpful and responsive to our needs to find a new flat. We have found a nice flat quickly with her help. She is very friendly and has good knowledge of the real estate market as well.
Hi Yiyi,Thank you for taking the time to leave this review. We're pleased to hear how Alexandra was able to offer such a fantastic service in finding you a new flat! We wish you all the best in your new home, and please do get in touch if you need any further assistance.
5/5
TrustpilotVanessa has been really helpful with…
Vanessa has been really helpful with arranging visits to our property at end of tenancy and passing in informationMany thanksJenny
Hi Jenny, thank you for your review. We're delighted to hear that Vanessa has been helpful in arranging visits and providing info at the end of your tenancy. Should you have any further questions, please feel free to get in touch!
5/5
TrustpilotAmazing service from start to finish
Amazing service from start to finish. I can’t thank Issy Thompson in the Fulham branch enough… she was so helpful, super organised and just a pleasure to work with. Would recommend to anyone looking for a property.
Hi Matilda, happy Friday and thank you for your review about Issy! We're happy to hear she helped you in the search for a property and hope you are settling into your new home. Wishing you all the best!
5/5
TrustpilotGood and useful service
As a tenant, I like the smart online system which Chestertons use. it is very convenient and efficient. In addition, their services are also very caring. They will remind you to check the heating works before winter arrives. My manager is Mark, and he will always respond as soon as possible when I am at a loss and have urgent with my property issues. I sincerely thankful, a trustworthy partner for both tenants and landlords. Wish Chestertons all the best.
Thank you for the feedback Yuki - we wish you all the best too!
5/5
TrustpilotColette O'Sullivan
Colette O'Sullivan have been instrumental in maintaining my flat at a safe and legal level. She without fail, informs me of what is needed in terms of updating the various certificates for electricity, gas and others up to date, current, thus ensuring we all remain safe and within the law. without her support, I will not be able to navigate all the requirements for a safe rental of my house. I commend her excellence and diligence, a well deserved 5 stars.
Thank you very much for the glowing review!
5/5
TrustpilotOur property manager Mark Kardos is outstanding
Our property manager Mark Kardos is knowledgeable, attentive and polite. He is obliging and deals with any issue promptly and professionally. He has managed our property for several years. We highly recommend him.
Thanks so much for your feedback! We're happy to hear Mark has been managing your property for a number of years and is always on hand should you need anything. Best wishes!
5/5
TrustpilotMelissa - short term let
Melissa has been amazing in helping us find a short term temporary let in such a short space of time - we have a dog and that’s never easy in london ! She always followed up when needed and saw things through - her efforts were really appreciated
We're proud to be a pet-friendly estate agency and are so pleased you and your pooch have found a lovely home :)
5/5
TrustpilotRenewing our flat.
We've just renewed our apartment lease. Lavie Kim and Alice made the process easy and fast, which we greatly appreciated.
Hi GP, thank you for taking the time to leave a review. We're happy to hear your tenancy renewal went smoothly and Lavie and Alice were on hand to help. Wishing you all the best!
5/5
TrustpilotSuperb Compliance and Property Management team
We absolutely love working with the Compliance and Property Management Team at Chestertons. They are, and always have been, extremely efficient and proactive with instructing works and settling our invoices. As a husband and wife growing a family run business, Chestertons have helped us grow and develop into the successful company we are today, learning lots along the way and developing fantastic working relationships across the team. They are one of the most strategic and organised agents we work with and are always on hand to help throughout the working day. We are extremely proud to be Electrical Contractors for Chestertons and hope this may continue for many years to come.
What a glowing review Shea, thank you for taking the time to provide us with this feedback. We look forward to working with you for many years to come!
5/5
TrustpilotThe safety compliance team ARE THE BEST
The safety compliance team I think are the best team to ever walk this planet. We are a contractor who do works for Chestertons (NXG Home Services). We have never came across a team who are as efficient and helpful as these guys. We hope to be working with the team for many years to come.Colette O'Sullivan, Natasha Evans, Ellie Zambakides, Aneta Gromala, Tracy Bonner and the rest of the team are absolutely fabulous and forever greatful for each of the team.
This is so lovely to hear Joseph, thank you for taking the time to leave a review. Here's to many more years working together!
5/5
TrustpilotSmooth Tenancy Experience From Start to Finish
You can post something like this on Trustpilot:
Thank you for your fantastic review, Burcin! We’re thrilled to hear about your positive experience with Christie. Her dedication to clear communication and attention to detail truly sets her apart. We appreciate your kind words and wish you all the best!
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