Antony Roberts- Richmond Sales & Lettings reviews

★★★★★ 5/5

Trustpilot

Super Efficient

Antony Roberts did a fantastic job both helping me sell my current house and buy my forever home. They helped at every step of the process, allowing me time to find the right property and then when seeing our dream home, acting fast in getting my house on the market and finding a buyer with minimal fuss. The managed a complex chain efficiently and were always available to help. I hope I don’t have to move for a long time but if I do they will be my go to estate agents

John · 7 January 2026

★★★★★ 4/5

Trustpilot

This rental was made easy!

John Martins made the process of finding a new rental home in London easy. This was a relief given the current climate of competition & low supply. The requirement was also a standard 1 month’s rent up front alongside a deposit. This was greatly appreciated as my last rental required six month’s up-front - a sizable financial burden to a a single person renting, which did not result in a long-term rental. I was given a no fault eviction notice within the same contracted year. I am hopeful that this new rental will last until I buy a property.

Tamsin · 9 May 2024

★★★★★ 5/5

Trustpilot

Anthony Roberts are amazing!

John was fantastic and very quick with repsonding to our queries. Would highly recommend Anthony Roberts to anyone looking for a place to live. Thank you so much!

Sam · 3 February 2026

★★★★★ 5/5

Trustpilot

Catherine was amazing throughout the…

Catherine was amazing throughout the experience of selling our home. We spoke to all the local estate agents and went with Anthony Roberts, they got an offer of over asking before our home even went to Market and kept us informed throughout the whole process. Our buyer was a little slow off the mark as they had issues selling their home but Catherine and the team went above and beyond to make sure that deadlines were met and the process kept moving. Troubleshooting when issues came up. They care about what they are doing and do it very well.

Louise · 2 May 2024

★★★★★ 5/5

Trustpilot

Rachel, Catherine and Russell

Rachel, Catherine and Russell were extremely helpful to me when I was looking for a property to buy. They were warm and friendly, but also very efficient and responsive. They understood exactly what I was looking for and made efforts above and beyond to find the right place for me - so much more than just advertising properties on Rightmove. I would definitely recommend them as the best agent in St Margarets.

CC · 7 September 2024

★★★★★ 5/5

Trustpilot

Simon was fantastic throughout our…

Simon was fantastic throughout our experience balancing warmth and professionalism expertly to make our selling experience as good as it possibly could have been.

James · 19 February 2026

★★★★★ 5/5

Trustpilot

Extremely positive experience

We had an overwhelmingly positive experience buying and selling simultaneously through Antony Roberts in Kew. Jonathan is a property wizard....his tenacity, professionalism, judgment and kindness were evident from start to finish. Jonathan works with a fantastic team, including Toby and Charlie, so we always felt in safe hands. Special thanks to Charlie who truly went above and beyond and we are incredibly grateful. I would not consider any other agency when we come to sell. Thank you!

Sarah · 7 May 2024

★★★★★ 5/5

Trustpilot

Excellent experience selling our house with Antony Roberts

Ben and Marc at Antony Roberts were fantastic. We moved to them after struggling to sell our house with another estate agent. Marc, the sales manager, was down to earth and realistic with his advice. He made us feel like our wishes and goals were important. His focus was on us as people, rather than just on making a quick sale for his office. This was abundantly clear when our first accepted offer fell through and we were losing hope that we would ever sell our house. With his guidance, we ended up getting another offer quickly and for even more than our previous offers.Ben was involved with the viewings (with his colleague Rob) and then oversaw the sales progression after we had a buyer. He was friendly and professional throughout, going above and beyond to help facilitate discussions between us, the solicitors and the buyers. He responded to emails quickly and ensured we were kept up to date. He tried to pre-empt issues so they wouldn't turn into delays. The sale would not have gone through as quickly without his help.I would definitely recommend them to anyone looking for the personal yet professional experience. We just wished we had signed up with Antony Roberts from the start!

Suz · 4 March 2024

★★★★★ 5/5

Trustpilot

!00% professional and reliable

We dealt with the agency as buyers of a flat in Kew. Compared to my previous experience of estate agents over the past 8 years, I can say that this was by far the most professional and courteous. In particular, Simon Welford was extremely helpful and honest - no typical smoke and mirrors you get from many agents, no intimidation techniques etc. He retained communication throughout the whole process and chased solicitors to ensure completion occurred in a timely manner.

Joseph · 16 February 2024

★★★★★ 1/5

Trustpilot

Do not trust this agency.

Do not trust this agency.Scammers, no transparency at all, they are never helping you if you have a problem with your house, taking so long to fix the smaller problem that you can have during your tenancy, avoiding any kind of repair job or pest problem, advertising houses that casualities in your life got rent yesterday but they have a "similar" one but more expensive obviously, they will try to force you to pay cleaner company in the end of your tenancy, and obviously giving you some companies numbers that already work with them. At the end of your tenancy good luck, they tried to charge me £120 for dont remove a clock that we left on the kitchen wall, as we dont need it we leave it. Apparently remove the clock cost £120, casualities in your life they did not have invoice of that job.They asked for a contribution of £790 to redecorate the whole house as we had few bluetacks stains on the living room wall. Sorry we were living there for 2 years, it is normal that we put some pictures on the walls.Thanks god that my deposit was secure with TDS, they were asking for 1k of my 1.4k deposit. As apparently they choose a company that charge them 4k to redecorate the whole house (2 bedroom flat house with an american kitchen inside of the living room). Maybe Picasso or Van gogh are working for that company.Also if your Property Manager is Alison Wren, run, run away, as far as you can, she will be rude, condescensing, passive agressive and will try always to scare you and she will never be transparent with you.If you are in London, do not use them. Maybe in another cities they are better, in London? Run away as fast as you can and check your wallet buddy

Oscar · 15 February 2024

★★★★★ 5/5

Trustpilot

As Great as Ever

I decided to refurbish my flat before letting it out again, and was very pleased with the help given in finding good trades people by the team at Antony Roberts, in particular John Martins and Paul Zammit. I was also reassured that they were at hand whenever I needed advice. I have used these agents for many years and have never been disappointed. They have now found me a tenant who seems ideal. Thank you guys.

Mrs · 1 May 2024

★★★★★ 5/5

Trustpilot

One of the best estate agents in Kew... We changed from another agent to Antony…

We changed from another agent to Antony Robert's after a few let downs. Straight away we felt confident that the team would be able to sell our flat. All the team were very friendly, in particular Simon Welford who dealt with our sale. Simon was very concise, always communicated well to us even small matters and kept us updated throughout the whole process. It was refreshing to deal with them, straight forward and no nonsense. Would highly recommend them.

Michelle · 27 February 2024

★★★★★ 5/5

Trustpilot

A pleasure to do business with

My partner and I had a great experience dealing with Antony Roberts to rent our new flat. John Martins was incredibly responsive and helpful in resolving all our queries and it could not have gone better. The whole experience felt more like dealing with a landlord directly rather than an agency. We continued to receive the same level of support and responsiveness even after moving into our new property and I would definitely recommend!

Gabriel · 20 May 2024

★★★★★ 5/5

Trustpilot

Highly Recommended

We have just completed a sale and purchase of our next home through Anthony Roberts in St Margarets and I cannot recommend them highly enough - in particular Mike Taylor, who managed the process for us extremely professionally and effectively. Ours was a particularly long and drawn out process with a large chain with a number unexpected turns and despite this it was navigated very well. Thanks to the team involved and would certainly work with you again in future...

Simon · 11 April 2018

★★★★★ 5/5

Google

Recently I have mainly dealt with Harriet as she has assisted with renting my property (at a last minute notice) and soon after another one on my behalf. She is professional, reliable and friendly. I have been both a seller and buyer in the Richmond Borough for many years and have used various estate agents. So far Anthony Roberts has been the best. Time will tell however my experience so far has been a very positive one and I hope this remains. Keep up the great work AR!

Elizabeth · 29 November 2023

★★★★★ 5/5

Trustpilot

We had an excellent experience

We had an excellent experience! Harriet and the team were incredibly helpful, professional, and attentive throughout the entire process. Everything was well-organized, clearly explained, and handled with great care.

Mehmet · 20 November 2025

★★★★★ 5/5

Trustpilot

Review of Antony Roberts St Margarets …

Review of Antony Roberts St Margarets service - October 2017We were thrilled with the service we received from Antony Roberts when we moved house in October. Having had a bad experience with an agency when moving into the area 18 months ago, we were apprehensive to move again. However, the service we received from the outset of our move has been fantastic. Amy Calvert is a real credit to your team and she made sure the process went smoothly and was on hand to answer any of our questions and queries. Emma and the team at Antony Roberts Richmond have also been a huge help too. We will continue to recommend Antony Roberts to our friends and colleagues, as it has been such a great experience - from viewing properties to getting the keys and moving in. Thanks,Hannah and Jazz

Hannah · 14 November 2017

★★★★★ 5/5

Trustpilot

A First Class Experience

John Martins has been wonderful to deal with at Antony Roberts. He was always available at the end of the phone and provided levels of knowledge and expertise that are rare in this industry. Often, one feels treated as a "spare wheel" during property transactions. However, John, Paul and the team at Antony Roberts were kind, informative and professional beyond reproach.Thank you very warmly for restoring my faith in your profession.

J · 31 May 2024

★★★★★ 5/5

Trustpilot

house sale in Kew

We sold a house in Kew through Antony Roberts. Toby and the team communicated well and were efficient and courteous in a relatively straightforward transaction. Would certainly recommend for future engagement in the area.

Martin · 2 October 2025

★★★★★ 5/5

Trustpilot

My first stop when I'm next buying!

Mike and the team at Antony Roberts in St Margarets couldn't have been more helpful. Our house purchase wasn't exactly the smoothest (through no fault of the the AR team) and as a first time buyer I had a lot of questions. Mike answered all of these quickly, politely and even dumbed it all down so I knew exactly what was going on. He was also always on hand to prod the legal people when they seemed to be taking a little too long to complete tasks and this certainly made a huge difference to the overall turnaround time. Wouldn't hesitate to recommend Mike and his team to anyone. Thanks guys!

Stewart · 30 September 2017

★★★★★ 5/5

Google

We have been mostly working with Ed and it was a great experience. He was very knowledgeable and helpful as we had to move from a different country. He made sure to accommodate our specific requirements for the check-in as we were not very flexible with date and time. Some times we were in contact with Harriet and she was also very nice and got back to us quickly answering all the questions we had. Would definitely work with the agency again.

Liz · 25 September 2024

★★★★★ 5/5

Trustpilot

Highly Recommend - Richmond Office

Having been given notice by our previous landlords as they wished to sell the property were renting. My wife made contact with Harriet , Richmond Office regarding the rental of a 3 bedroom property in Richmond. From the initial meeting, to viewing the property and finalising, Harriet comes highly recommended. Harriet was ably supported by her colleague Edward, who most professional in his manner and delivery of information. A pleasure to deal with. Thank you . Russell and Lugresia

Russell · 14 December 2023

★★★★★ 5/5

Trustpilot

Such a breath of fresh air to deal with…

Such a breath of fresh air to deal with the lettings team at Antony Roberts. Felt utterly supported as a landlord and they went above and beyond to secure my tenant. Special thank you to Harriet Scanlan.

Caroline · 28 August 2025

★★★★★ 5/5

Trustpilot

Perfect customer experience as tenants

We have been mostly working with Ed and it was a great experience. He was ver knowledgeable and helpful as we had to move from a different country. He made sure to accommodate our specific requirements for the check-in as we were not very flexible with date and time. Some times we were in contact with Harriet and she was also very nice and got back to us quickly answering all the questions we had. Would definitely work with the agency again.

Elisa · 16 September 2024