Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotUnflappable Professional Service
I imagined potential problems in the transition to a new tenancy/rental agency, when my Mortlake tenants gave notice just as my relatively small rental agency for the previous 30 years sold her business to the much larger Antony Roberts. Giselle, based at their East Sheen branch, found ideal new tenants in just a couple of days, smoothing out the inevitable differences between the modus operandi of my previous agency and of Antony Roberts. Giselle was in full control throughout, unflappable, a great communicator and as responsive and as cheerful as one can hope for - the perfect professional.
Timothy · 6 August 2026
★★★★★ 5/5
TrustpilotVery responsive team
Very responsive team! It was a unique property and the listing timing was not great, but the team were persistent and knowledgeable every time I stopped by (unluckily for them I was right around the corner). The brochure/website photographs were outstanding; there were a couple of minor errors with the floorplans (mostly mea culpa) but it didn't affect anything in the end. Shout out to Emma (first three offers) for her outstanding hand holding, and James (fourth and final offer) for being amusing and his ability to talk me off the ledge and into things. Thank you, Antony Roberts Richmond (just across from the train station, you can't miss them)!
A · 6 August 2026
★★★★★ 5/5
TrustpilotAmazing! Antony Roberts in Kew
We can't recommend the team at Antony Roberts in Kew highly enough. They did a fantastic job selling our flat. They were transparent, did their due diligence, found us a great buyer, and made the whole process really smooth and stress free. This was particularly welcomed after having a poor experience with a large brand estate agent firm previously. A big thank you to Simon, Jonathan, Megan and Toby for getting it over the line
Lauren · 16 July 2026
★★★★★ 5/5
TrustpilotWe had the pleasure of working with Mark Wright
We had the pleasure of working with Mark Wright for over more than two years, and his property management service was exceptional throughout. Mark is consistently supportive and highly efficient. He was focused on getting results. Whenever an issue arose, his follow-up was quick and reliable. He made the entire experience smooth and stress-free. I highly recommend Mark and the team at Antony Roberts.
Mr · 19 August 2026
★★★★★ 5/5
TrustpilotAntony Roberts East Sheen - thank you!
The team at Antony Roberts East Sheen have been amazing. With their positivity and drive they completed our house sale in an incredibly quick time enabling us to be cash buyers for our next purchase. The whole team were patient with our queries and concerns and were helpful at all times. They took the stress out of the process and we felt safe and reassured in their hands. Special thanks to Amy for making us believe it was possible!
K · 22 April 2026
★★★★★ 5/5
GoogleWe switched to Antony Roberts as our rental agent after reading their excellent reviews, and we’ve been extremely pleased with the service from Harriet and her team ever since. The entire rental process has been handled with great professionalism, and they quickly secured a tenant at a very good rent. We’ve really seen the benefit of working with a smaller local agent rather than a large chain, their knowledge of the market is clear, and the service feels far more personal.
Gregor · 16 March 2026
★★★★★ 5/5
TrustpilotGreat local agent
We switched to Antony Roberts as our rental agent after reading their excellent reviews, and we’ve been extremely pleased with the service from Harriet and her team ever since. The entire rental process has been handled with great professionalism, and they quickly secured a tenant at a very good rent. We’ve really seen the benefit of working with a smaller local agent rather than a large chain, their knowledge of the market is clear, and the service feels far more personal.
Gregor · 10 March 2026
★★★★★ 5/5
TrustpilotThe Estate Agents to use if you are buying or selling in Kew.
We have known AR in Kew for many, many years having bought our house and now sold our house through them. The professionalism, thoughtfulness and support of the whole team is second to none. A particular shout out to Simon and Jonathan who have been so helpful and communicative and given great advice along the way to our sale that successfully completed today.
Simon · 9 July 2026
★★★★★ 5/5
GoogleIf you are looking for the absolute gold standard in Richmond property, look no further than Antony Roberts! We had a truly phenomenal experience from start to finish. Harriet and the entire team are in a league of their own , exceptionally professional, proactive, and genuinely attentive to every detail. Renting a property can be a minefield, but they managed every step with such care and organisation that the entire process felt completely seamless. We felt supported, heard, and valued throughout. A massive thank you to Harriet for making such a positive difference, your duty of care to us and our new tenants made the whole experience amazing. We cannot recommend this world-class team highly enough! ⭐⭐⭐⭐⭐
Dave · 16 February 2026
★★★★★ 5/5
TrustpilotIf you are looking for the absolute gold standard in Richmond property, look no further than Antony Roberts!If you are looking for the absolute…
If you are looking for the absolute gold standard in Richmond property, look no further than Antony Roberts! We had a truly phenomenal experience from start to finish. Harriet and the entire team are in a league of their own , exceptionally professional, proactive, and genuinely attentive to every detail. Renting a property can be a minefield, but they managed every step with such care and organisation that the entire process felt completely seamless. We felt supported, heard, and valued throughout. A massive thank you to Harriet for making such a positive difference, your duty of care to us and our new tenants made the whole experience amazing. We cannot recommend this world-class team highly enough! ⭐⭐⭐⭐⭐
Dave · 22 January 2026
★★★★★ 5/5
TrustpilotI would like to say a huge thank you to…
I would like to say a huge thank you to everyone at Antony Roberts East Sheen especially Marc and Jasmine. The selling of my flat and buying of my dream home was made far less stressful by their dedication and professionalism. They were always there to answer a question or sort out a problem. I am extremely grateful and can’t recommend them highly enough.
Martina · 12 April 2026
★★★★★ 5/5
TrustpilotBrilliant to work with
I just got the keys to my first home last week and Antony Roberts were truly brilliant to work with. Simon was very good at keeping me updated on progress within the chain, and the whole experience was incredibly stress-free. I would certainly recommend them!
Harriet · 17 August 2026
★★★★★ 5/5
TrustpilotWe have used Antony Roberts for our…
We have used Antony Roberts for our recent move and we are very happy with the services received throughout! From the initial visit to our moving day everything had been great and easy! Thank you to Edward, Harriet and Sarah!
Tomas · 14 September 2026
★★★★★ 5/5
TrustpilotWe were so incredibly impressed with…
We were so incredibly impressed with Antony Roberts! The staff, in particular Emma were so friendly and helpful and would go out of their way to make our experience even better. Definitely the best estate agent experience I have ever had, very impressed!
Jessica · 19 August 2026
★★★★★ 5/5
TrustpilotA seamless experience
A massive thank you to Phil, Toby and the rest of the Antony Roberts team in Kew. We’ve just bought and sold through Antony Roberts for the second time. We couldn’t ask for a better estate agent and would highly recommend their services. Phil and Toby worked closely with us on both our sale and purchase. They provided a high level of quality service at all times and kept us informed throughout the two transactions. We had a very smooth experience and are very pleased to have Antony Roberts as our local agent.
Georgina · 27 October 2025
★★★★★ 5/5
TrustpilotI knew Antony Roberts was good
I knew Antony Roberts was good, and everyone in the office is unfailingly charming, helpful and friendly but I feel particularly lucky that Emma was dealing with my sale. It was a horrendous process with the lawyers, and Emma worked like an absolute Trojan to get the sale to exchange; way way beyond what one would have imagined would be necessary. And she did it all with tremendous kindness, sensitivity and humour. Really *really* grateful. Thank you.
Victoria · 3 November 2025
★★★★★ 5/5
GoogleWe had an excellent experience! Harriet and the team were incredibly helpful, professional, and attentive throughout the entire process. Everything was well-organized, clearly explained, and handled with great care.
We felt supported at every step, and their friendly approach made the whole experience smooth and stress-free. We would absolutely recommend them to anyone looking for reliable and high-quality service.
A big thank you to Harriet and the team, you truly made a difference!
Mehmet · 20 November 2025
★★★★★ 5/5
TrustpilotWe were really pleased with the way the…
We were really pleased with the way the team at Antony Roberts, particularly Marc, worked with us on the house sale. They were highly professional and knowledgeable about the local market. They kept us fully informed every step of the way and gave us good advice and reassurance. Thank you!
Kate · 27 May 2026
★★★★★ 5/5
GoogleWe had a fantastic experience working with Harriet from the very first moment we met her. She was helpful, professional, and efficient throughout the entire process of renting out our property.
Thanks to her expertise and proactive approach, we agreed the let on the very first day it went on the market, with multiple offers coming in, all above the asking price. We couldn’t have asked for a better outcome.
As we’re currently living abroad, it was especially important for us to find an agent we could trust. Harriet gave us complete peace of mind. We feel confident that both our property and our tenants will be well looked after.
Highly recommend Harriet and the team for anyone looking for a reliable and results driven estate agent.
Kamila & Alex.
Kamila · 5 September 2025
★★★★★ 5/5
TrustpilotCannot recommend Antony Roberts highly enough…
I am delighted to recommend Antony Roberts very highly. Time and time again they have proven themselves to be extremely reliable both in terms of finding quality tenants for our flat while at the same time providing an excellent service. Their response rates are very quick, they arrange what needs to be done efficiently and the panel of tradespeople working with them on our behalf has proven to be good and fair in their pricing. They are pro-active and nothing seems to be too much trouble for them. Also they are nice people. Having worked with other estate agents in the Richmond area, what I have written above cannot be taken for granted. My only concern now is that all this praise doesn’t go to their heads!
Michael · 14 September 2026
★★★★★ 5/5
TrustpilotSelling a property can be stressful
Selling a property can be stressful, especially when living overseas, but Amy and Toby made the whole process easy and well managed from start to finish. They were professional, supportive, and always kept me updated throughout the sale process, which gave me a lot of confidence along the way.
M · 19 May 2026
★★★★★ 5/5
TrustpilotSmooth and clear process
We rented our flat through Antony Roberts and have been really pleased with the clarity and follow-through on the process. John made clear communications and close follow up with the landlord. I will work with them again without hesitation.
Janice · 21 July 2026
★★★★★ 5/5
TrustpilotWe recently purchased our home through…
We recently purchased our home through Anthony Roberts, working directly with Simon, and it was one of the best experiences we’ve had with an estate agent. Simon was exceptionally professional, patient, and responsive throughout the entire process, and he communicated efficiently with the vendors at every stage.
Joanne · 14 May 2026
★★★★★ 5/5
GoogleI am very grateful to the sales team at Anthony Roberts in Richmond. The team was enthusiastic and hardworking from the beginning and to the end of the entire process. They regularly updated me which was very reassuring and comforting. They have quickly found and secured a buyer which other bigger agencies could not do. I highly recommend them to everyone! A big thank you to Christopher, James and the rest of the team.
Ainura · 17 September 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
