Trusted Agent profile
★★★★★
497 reviews across 2 platforms
3 Kew Road, Richmond, TW9 2NQ, Richmond upon Thames TW9 2NQ
Antony Roberts- Richmond Sales & Lettings's Richmond upon Thames office at 3 Kew Road is rated 4.9 out of 5 across 497 reviews on two platforms, including 125 Google reviews rated 4.9. The 372 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotPolite, considerate and knowledgeable
My calls were always answered. Both care and effort was put into managing the process from start to finish. George was consistently amiable, helpful and knowledgeable. I would definitely use Anthony Roberts, St Margarets if and when I sell.
5/5
TrustpilotWonderful team
We had some recent letting experiences in Richmond. Harriet Edward and team at Antony Roberts were the most professional, efficient and communicative. We highly recommend them.
5/5
TrustpilotGreat service
Great service - spent ages looking for a flat through different agents and Antony Roberts found us one. Giselle was particularly helpful throughout the process!
5/5
TrustpilotWe've had a really positive experience…
We've had a really positive experience with Antony Roberts throughout the two years we've lived in one of the properties they manage. Mark W has been consistently helpful, patient and supportive: always taking the time to answer our questions and ensuring that any repairs, maintenance work or property checks are dealt with promptly and efficiently. In fact, our experience with the entire team (from lettings and property management through to sales) has been excellent. Everyone has been professional, responsive and a pleasure to deal with.
5/5
GoogleWe had a great experience with Antony Roberts in Richmond! From start to finish, they were incredibly helpful and professional, making our move smooth and stress-free. A huge thank you to Harriet and Ed who went above and beyond to support both myself and my fiancée throughout the process. They were always friendly and responsive. Couldn’t recommend them more highly! Excellent team and a great agency!
5/5
TrustpilotPositive Experience
I had a very positive experience with Antony Roberts in Kew. They oversaw my purchase for a 1 Bed Flat and made everything smooth and stress-free. I was in regular contact with Simon Welford throughout the process and I always felt like I was in good hands. I was also able to get a good recommendation for a Mortgage Broker through AR which helped my buying process.
5/5
TrustpilotJohn’s professionalism
John was really helpful with finding our new flat. He made everything easy and straightforward, and was always quick to respond when we had questions. Overall, a really smooth experience would definitely recommend him !!
5/5
TrustpilotExpert handling of an unusual sale
Amy had a look at the flat I was selling and came up with the expert view that it would be best suited to sale through an online auction. This worked absolutely perfectly. Amy and her team guided me through every step from preparing the property by helping recommend brilliant tradesmen to the online auction sale process. The property sold within 2 weeks and I couldn’t be happier. Amy and her team in the East Sheen office were so knowledgeable and professional, I can’t rate and thank them enough.
5/5
TrustpilotResponsive and professional service
We found Antony Roberts to be professional, helpful and responsive throughout the long- protracted sale process. James was especially helpful in dealing with extremely slow solicitors on the purchasers’ side and always kept us informed. Having dealt with numerous estate agents over the years, I would definitely recommend Antony Roberts.
5/5
GoogleHarriet is really amazing. Our experience of renting a property in Richmond with her service turned to an easy and straight forward process. She is quite knowledgeable in Real Estate field. Working with Antony Roberts Richmond branch is by far the best experience so far in 8 years of renting history of us.
Dear Yasemin, thank you for your kind words. We are so glad that Harriet could help you with your rental move in Richmond.
5/5
GoogleHarriet was really great in supporting us with our rental search, very proactive and managed to get us a shorter term let which we needed. This is our second rental property through Antony Roberts and we are glad we were able to stay with them as the managing agent.
Thank you Jo for your kind words, we are so glad that Harriet and the team could help you with your search.
5/5
GoogleWe had a fantastic experience with Anthony Roberts in Richmond. Harriet and Chloe were amazing throughout our moving process. The team were professional, helpful and showed excellent communication. They were a pleasure to work with and we highly recommend using Anthony Roberts if you are looking to move to the area.
5/5
GoogleWe recently sold our house through Antony Roberts in Richmond. Emma was amazing, a calm, sensible, reliable presence throughout a tricky conveyance, and the whole team was always very helpful and responsive. I thoroughly recommend them for selling your house.
5/5
TrustpilotI recently sold a probate property…
I recently sold a probate property through Anthony Roberts. It wasn't straightforward and there were quite a few legal issues. Despite this James was consistently professional and kept me up to date on any developments. He was extremely patient, knowledgable and reassuring. I would highly recommend Anthony Roberts.
5/5
GoogleI am incredibly grateful to the team at Antony Roberts for their outstanding service over the years. They’ve guided me through every stage of buying, selling, and renting my properties with professionalism, integrity, and genuine care. Their communication is always clear and prompt, and their market knowledge has been invaluable in helping me make confident decisions as a landlord. Harriet consistently finds great tenants and exceeds rental expectations, and Amy, Emma, Chris and Phillip make buying and selling in Richmond wonderfully straightforward. The team is full of expertise and personality, thank you to the entire Antony Roberts team for your continued support and excellent work!
5/5
TrustpilotHardworking honest team
This was our third transaction with Anthony Roberts, we’ve been both buyer and seller. My experience with estates agents has never been positive, though things really are different with this team. Communication was good and precise without being afraid to provide feedback of which some might not want to hear. Megan, Toby, Simon & the whole team at the Kew branch are truly fabulous and I look forward to seeing them around the village.
5/5
GoogleOver the years I have used different letting agents and none have never been as good as Antony Roberts. Harriet and her team communicated all the way through. Keeping me in the loop the whole time. Responding to emails near on instantly. It made the process so easy and without any stress. Thank you all so much
5/5
TrustpilotProfessional & Thorough
Over the years I have used different letting agents and none have never been as good as Antony Roberts. Harriet and her team communicated all the way through. Keeping me in the loop the whole time. Responding to emails near on instantly. It made the process so easy and without any stress. Thank you all so much
5/5
TrustpilotAntony Roberts
I chose the independent agent Antony Roberts to sell my flat after looking at lots of others who didn’t quite feel right for me. I was not disappointed, their knowledge of the local market was spot on and I felt confident in placing the sale with them From the time I discussed the valuation and marketing of the property to regular but not too many updates, and then a phone call to say exchange had taken place the communication and reassurance received was just perfect.
5/5
TrustpilotProperty Management a Joy to Work With
We switched to Anthony Roberts property management because we were highly impressed with their integrity, believability and the highly professional way in which they dealt with matters. The people within the management team are open, trustworthy and a pleasure to deal with. Nothing seems to be too much trouble.
5/5
TrustpilotI have used Anthony Roberts to let two…
I have used Anthony Roberts to let two properties for well over a decade now and thought this time, there has not been a single occasion in which I was unhappy with their service, or charges. They are friendly and professional, and make the process of letting as hassle free as it can be, are quick to address issues, keep you informed of problems, but get them sorted quickly - and at a reasonable price. All statements and other documentation are sent through on time and are easy to understand. I have experience of other agents and while they have all be good, Anthony Roberts are certainly the best I have used. Absolutely no hestiation in recommending them. Special thanks to Stephen, Harriett, John and Kim!
5/5
TrustpilotI have used Paul and John at Antony…
I have used Paul and John at Antony Roberts over a number of years to lease my flat in Godstone Road. Having just used them again to secure a new tenant, I am very happy to recommend them both as professional, responsive and efficient guys to deal with.
5/5
GoogleHarriet at Richmond lettings has been fantastic helping to guide us through the process of letting a Richmond cottage as first time landlords. She secured ideal tenants for us immediately and has been available throughout with updates and advice. Highly reccommend Harriet and her team at Richmond's Antony Roberts.
5/5
TrustpilotProfessionalism throughout the process.
I know searching for a place to rent is always stressful, especially in the current market. However Anthony Roberts, especially John, helped made the search process easier. He communicated well throughout the process which helped eased the stress. I would recommend Anthony Roberts to anyone looking to rent.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Antony Roberts- Richmond Sales & Lettings's Richmond upon Thames office has 497 reviews across two platforms: 125 on Google, 372 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Antony Roberts- Richmond Sales & Lettings is rated 4.9 out of 5 across all 497 reviews, and 4.9 out of 5 on Google from 125 reviews, checked 9 October 2026.
Antony Roberts- Richmond Sales & Lettings, 3 Kew Road, Richmond, TW9 2NQ, Richmond upon Thames TW9 2NQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.