Every review we hold for the Retford office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleRob Dobson recently took over town and country lettings retford. Recently found out after 5 years that they never put my £400 bond into a secure deposit scheme and the cirtificate i had been given was fake. They say they used the £400 bond for rent. But this is a lie and not aloud to be done anyway. As soon as Rob Dobson found out i was going to court about my bond going missing and never been protected he isued a section 21 eviction notice. Even tho they are not aloud to isue one when a tenents deposit wasn't secured. He follows no rules and does as he likes regardless of the law. Be very warey of dealing with Rob Dobson, Liz Callan, Richard Windley.
Terry · 14 June 2018
★★★★★ 1/5
GoogleShocking company, couldn’t tell the difference between one rental from another, zero communication and will most likely charge you for something you haven’t left behind (from the previous owner)
Dylan · 20 November 2024
★★★★★ 5/5
GoogleWe rented a house via Alexander Jacobs estate agent due to my daughters house not being ready it was short notice and we had to act act quickly the team at Retford provided the perfect 6 month property and dealt with the paper work and inspections very professionally
could not be happier
Mark · 13 June 2023
★★★★★ 5/5
GoogleBest Agent In Retford. Friendly Staff, Answered All My Questions. Showed Me Multiple Properties One After Another (another local agent refused this). Helped Me Complete My Application & I Moved In With Zero Stress. So Happy With My New Rental.
Sarah · 13 June 2020
Agent replied · 12 June 2024
Dear Sarah,
Thankyou for taking the time to write us a lovely review and we are so pleased to hear that your move was stress free!
Kind Regards,
Alexander Jacob
★★★★★ 5/5
GoogleWe bought our house through Alexander Jacob and we found the whole experience very easy. Any questions we had were answered quickly and honestly and found all the members of staff extremely friendly. We would definitely recommend this estate agent to anyone.
Luke · 14 June 2018
Agent replied · 12 June 2024
Thanks Luke that's great to hear and we really appreciate your feedback! We hope to work with you again in the future.
★★★★★ 5/5
GoogleEmily from Alexander Jacob has been fantastic throughout the whole process of selling a home for us while we have been overseas. She was very helpful at a very difficult time and went over and above anything we could have asked for in arranging the sale and all the other aspects of selling from overseas. Thank you!PositiveResponsiveness, Quality
Helen · 13 June 2022
★★★★★ 5/5
GoogleEveryone at Alexander Jacob have been fantastic to work with regarding our house sell and new purchase. They were very responsive on the phone and email, super helpful and friendly, they made selling and buying a house very easy and stress-free. Nothing was too much for them if I had a query and had to speak to someone. Highly recommend!PositiveResponsiveness, Quality, Professionalism, Value
Kim · 25 August 2021
★★★★★ 5/5
GoogleRod, Aaron & Emily are a great team and provide an excellent service. They kept us up to date with all viewings & offers. Totally hassle free selling and would recommend them to everyone. Very please as the whole sale went through in two months and the house sold from start to finish in 5.PositiveResponsiveness, Quality, Professionalism, Value
Sophia · 25 August 2021
★★★★★ 5/5
GoogleI have let a property from them for past 3 years and they have been extremely helpful and understanding. Dan the lettings manager was always there to help me when i was experiencing a maintenance issue, Even after hours. Tom and George are very professional and responsive. 5 stars all round
Jake · 13 June 2022
★★★★★ 1/5
GoogleI cannot get through to the lettings department regarding money going out of my account. I’ve left messages but nobody has called me back. Frustrating!
Victoria · 27 May 2024
★★★★★ 5/5
GoogleI had not sold a house for 20 years and the team at Alexander Jacob have held my hand the entire time. Excellent customer service (always cheerful) from each and everyone in the team. Emily though has been particularly helpful. I would not hesitate to use them again.
Danielle · 13 June 2022
★★★★★ 1/5
GoogleI travelled to Retford specifically for some viewings and they cancelled theirs just couple of hours before it. Very unprofessional to say the leastNegativeResponsiveness, Professionalism
Gary · 25 August 2020
Agent replied · 12 June 2024
Hi Gary,
Im sorry to read of your dissatisfaction that we had to cancel your viewings. I'm afraid the market does move fast and we did have to cancel the viewings as the properties were no longer available. I appreciate that this was an inconvenience to you as you had travelled so far and im sorry that this was unavoidable on this occasion.
Best Wishes for the future Alexander Jacob
★★★★★ 5/5
GoogleI started buying a house around the start of first lockdown. The process dragged on for various reasons but Aaron and everyone else at Alexander Jacob were there throughout and extremely helpful. Communication was always quick and polite. I always felt happy with the service received.
Tom · 13 June 2022
★★★★★ 5/5
GoogleI wouldn’t use any other Estate Agent! Alexander Jacob have a fabulous team who go above and beyond for their clients. It was a pleasure to deal with you and Spencer you saved the day!
Samantha · 13 June 2023
★★★★★ 5/5
GoogleExcellent customer service from start to finish. Very professional yet personal manner across all staff, kept me in the loop throughout. Would be my first call for any future property dealings in the Retford area.
Richard · 13 June 2023
★★★★★ 5/5
GoogleAs a purchaser I was really happy with the service I received from Alexander Jacob. Aaron dealt with our purchase mainly and his communication was fantastic. Thank you to all the team for your help along the wayPositiveResponsiveness, Quality, Professionalism
Alice · 13 June 2022
★★★★★ 5/5
GoogleCouldn't have found a better team to deal with the sale of my childhood home. Constant updates throughout the matter. Very professional and helpful, always willing to go that extra mile to get things done. Very happy to recommend them to anyone.PositiveResponsiveness, Quality, Professionalism, Value
Maz · 13 June 2021
★★★★★ 5/5
GoogleI have been with Alexander Jacob for several years now and always get excellent service. Communication is good and problems resolved quickly. Nothing is too much trouble
Joanne · 18 July 2023
★★★★★ 5/5
GoogleAt every stage of selling my home staff at Alexander Jacob gave good advice, were helpful, responsive and informative. Highly recommended. Thank you to all at the agency.
Stephen · 13 June 2023
★★★★★ 5/5
GoogleCannot fault rhod he's helped us out loads when our landlord decided to sell the house always friendly and helpful
James · 14 June 2018
Agent replied · 12 June 2024
Thanks James, its great to hear you have had such great service from us! All the best for the future, Alexander Jacob
★★★★★ 5/5
GoogleI have recently had a couple of dealings with AJ and I found them very responsive, friendly and helpful. All the staff I spoke to we're great but George in particular was just fabulous.
RecommendedPositiveResponsiveness, Professionalism
Philippa · 13 June 2022
★★★★★ 5/5
GoogleExcellent presentation of the property. Very professional and attentive team, never had to chase for anything always kept us informed on progress.
Ian · 16 September 2023
★★★★★ 4/5
GoogleA little slow to respond but very helpful and friendly
Andrew · 13 June 2021
Agent replied · 12 June 2024
Thankyou for taking the time to write us a review. Its lovely to get such great feedback! Sorry you found us a little slow in arranging your viewings due to access restrictions and we really appreciate your understanding on the matter.
★★★★★ 5/5
GoogleThe best agent's I have dealt with,so professional and helpful, simply the best!
Graham · 13 June 2020
Agent replied · 12 June 2024
Thankyou for taking the time to write us a review. You're always a pleasure to work with Graham!
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