Alexander Jacob Ltd reviews

★★★★★ 5/5

Google

A speedy and professional job by Rod, Aaron and all the staff I dealt with Alexander Jacob. I'll try to keep this short; I had a small property for sale in Retford which had been rented for a while with another estate agent in town and I asked what they thought I could get on a sale and after an extensive discussion they suggested it be marketed at £80k and wouldn't budge on it. I was never going to accept this and a third party(thank you Shane!) suggested I speak with Rod, he told me £100k would be easily achievable and indicated a little work be done, which came to less than £1k and was arranged by AJ, and I sold for £110k. I'm not suggesting that this will be everyone's experience but Alexander Jacob clearly have a far, far better grip on how the local market is trending than some other estate agents in town.

Peter · 16 March 2026

★★★★★ 5/5

Google

We recently purchased our first property using Alexander Jacob Estate Agents. They have honestly gone above and beyond for us throughout the whole process. Special thanks to Aaron and Tom they have been absolutely fantastic and kept us up to date and made the whole process so much easier. We would recommend them to anyone. Thanks again guys keep being great. Kind regards Sophie and Calvin

Sophie · 19 August 2025

★★★★★ 5/5

Google

These are the best real estate agents on the planet. My father who lived in Retford which is a town in Nottingham, passed away leaving me to manage his estate . I live in California and without the team at Alexander Jacob Real Estate it would have been impossible to accomplish this. They are the best … they made what was at first impossible possible even though it took time they never wavered going out of there way at every step to make it happen. I’m forever grateful . If you need Real Estate help … this is the place to go.

Shep · 16 February 2026

★★★★★ 5/5

Google

Top notch service from first viewing to completion of sale....and beyond. The whole team have been amazing but particular mention to Emily and Tom for their support and helpfulness throughout the whole painful process of a house purchase. We've purchased a new build property with associated snags and the team at Alexander Jacobs have, and continue to, go above and beyond to deliver and help with issues. They are a delight to deal with and have absolutely no hesitation in recommending their services.

Rob · 15 October 2025

★★★★★ 5/5

Google

I am so pleased with the service we received from Alexander Jacob. From start to finish the support we received from them was impeccable. We felt like our move was important to the whole team and Aaron and Emily in particular were excellent. Calls were never missed and they would always follow through with the things they said they would do. Communication is excellent and efficient and they made the stressful process of moving that much easier. Couldn’t recommend them more.

Ben · 18 July 2023

★★★★★ 5/5

Google

Fantastic service end to end. Spencer was an absolute pleasure to work with from the first phone call when I rang, seeking help to sell a property we had been letting out for 15 years. Despite some setbacks and timewasting prospective buyers, Spencer secured a sale and hand held the transaction all the way through to completion. Our buyer was particularly difficult but Spencer kept his cool and dealt with each issue calmly and confidently as it arose. If you are looking to sell your property then I would give Spencer a call and get him on to it today. Thanks again for everything.

Graeme · 13 June 2023

★★★★★ 5/5

Google

From start to finish I can’t recommend Alexander jacobs estates enough! We moved from one property to another through them and they were absolutely amazing! From start to finish Tom was there with my millions of questions and kept in touch throughout the process and kept us up to date and got everything done for us quickly. Rod and Emily showed buyers around the property on behalf of the landlord but they were so kind and thoughtful to us as tennants too and made us feel at ease. The team couldn’t help us enough and they did everything they could to make our move go super smoothly. I’m so so greatful to them for making a really stressful situation so smooth and relaxed. They are professional and very knowledgeable about what they do but are also really supportive and caring! Thank you so much to all of them.

Rebecca · 13 June 2023

★★★★★ 5/5

Google

We have had 5 star care from start to finish! Constant updates on the progress of our sale helped a great deal. We always experienced the staff being very pleasant, helpful and open to any phone calls or queries we had. We definitely recommend Rods team and especially Aaron and Emily whom we had most contact with.

Dawn · 27 May 2024

★★★★★ 5/5

Google

A professional company who understands customer service!!! Alexander jacob have just dealt with the sale of my property. They've impressed from start to finish, from the very first meeting with Rod at the valuation to Emily personally dropping the keys off on completion. This company understands the true meaning of customer service and have handled this sale like it's there own. They have constantly and daily been a head of the curve chasing and keeping in contact with all parties (which in the current climate as not always been easy!) and they do this off there own back. Everyone I've dealt with at Alexander jacobs have been professional and polite, a special thanks to Emily who never gave up, when at times it was like banging our heads against the wall... 5 stars is really not enough for this company, EXCELLENT, EXCELLENT, EXCELLENT and would definitely recommend and wouldn't use anyone else!!!

Martin · 13 June 2022

★★★★★ 5/5

Google

The saying "above and beyond" was never so apt. Aaron and Emily went out of their way to ensure the purchase of our new home went as smoothly as possible when our own conveyancer was having problems following a cyber attack on their systems. We didn't use them as a selling agent, but if ever we decide to move home again they will be the first call on our list. Heartfelt thanks to all at AJ & Co..PositiveResponsiveness, Professionalism

Brian · 13 June 2022

★★★★★ 5/5

Google

I recently sold my house with the team at Alexander Jacob - I was very impressed with the whole service provided I recently used Alexander Jacob for another house sale and received the same excellent service from the team. Rod, Aaron and Emily and Yom have all been brilliant would definitely recommend

Lynne · 16 January 2026

★★★★★ 5/5

Google

Just bought a house with Alexander Jacob Estate Agents. We couldn't fault a thing from start to finish. Regular updates from Aaron , his customer service skills are fantastic and everything dealt with very promptly and professionally. All staff are very friendly and have a very good work ethic.

Tina · 16 January 2026

★★★★★ 1/5

Google

Absolutely shambles of an organisation. Do not go anywhere near this estate agents. There is no communication between those who work at Alexander Jacob and even …

Natalie · 16 April 2025

★★★★★ 5/5

Google

I cannot recommend Alexander Jacob highly enough They provide an excellent service from start to finish at a reasonable cost. The communication was excellent throughout the sale of our property. They really did go the extra mile leading up to the completion of our sale and we cannot thank Aaron enough for his work in communicating up and down our chain to ensure progress on us moving to our new home.

Lynne · 13 June 2022

★★★★★ 5/5

Google

I recently used Alexander Jacob for the sale of my property and I have to say they were brilliant! Emily and Rod made the whole process feel easy from start to finish. They were very professional yet friendly, Emily was happy to deal with any queries I had and was quick to communicate with me throughout.

Vic · 13 June 2023

★★★★★ 5/5

Google

Great experience overall with Alexander Jacob. Buying our first house, was at times confusing and stressful. However the customer care we received during this process was attentive, understanding and set our minds at ease. Spencer was particularly brilliant. He helped us to navigate through any complications we experienced effectively and always providing updates on progress.

Natalie · 13 June 2023

★★★★★ 5/5

Google

Fantastic experience, the team kept me updated constantly. They were upfront and honest about each aspect, and were available whenever I needed them. 10/10 service, would recommend.

Oliver · 16 March 2026

★★★★★ 5/5

Google

What an amazing company to deal with! Very professional and helpful during our house purchase. They go above and beyond! Special thanks to Spencer, who was so reliable, caring and friendly during the whole process from start to finish. I can highly recommend them to anyone! Thank you!

Missmoonpenny · 13 June 2023

★★★★★ 5/5

Google

Brilliant sales team, dealt with Aaron, Emily and Spencer and they ware extremely accommodating and friendly - would recommend these guys everyday of the week. Rod has assembled a exceptionally good team of agents. Professional, friendly and always went above and beyond to ensure my satisfaction and the sale of my house!PositiveResponsiveness, Quality, Professionalism, Value

Amy · 25 August 2022

★★★★★ 5/5

Google

We found dealing with these very easy and were able to answer any questions we had, which were numerous as we’d never moved house before.

Rob · 16 February 2026

★★★★★ 4/5

Google

Staff at Alexander Jacob Estate Agents, Retford are amazing nothing is too much trouble for them, communication is excellent keeping me informed every step of the way often before my solicitor had chance to contact me

Jason · 22 October 2025

★★★★★ 1/5

Google

I wouldn’t even give one star if this was possible. I rented the property at a time I was in a relationship with a person I did not fully know. In the early stages of renting the property my partner at the time became physically abusive and made threats towards myself and the property itself. I contacted the estate agents which was a very difficult thing to do at the time and I was met with zero empathy, help, advice or understanding. All they cared about was getting money and had zero consideration for a person behind that. I continued to pay the rent despite not even living at the property as it was a risk to my own safety to be anywhere near it. I understand that a business has to make money but at the expense of people, it’s disgusting.

Lydia · 13 February 2024

★★★★★ 5/5

Google

Great service. Aaron, Emily and Rod kept us informed and were friendly and helpful. Many thanks for helping us sell our property. Andrea kemp

Andrea · 19 May 2024

★★★★★ 5/5

Google

Alexandra Jacob, went beyond all expectations during the sale of our apartment . They kept us informed at every stage and cannot thank them enough, more so as we were not in the country. Special thanks to Aaron who worked tirelessly to make sure the sale went through.

Frances · 13 June 2022