Every review we hold for the Renfrew office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWas extremely satisfied with Calum and the team when they sold my house recently. Nothing was too much trouble and from day one it was obvious that I was dealing with an extremely professional organisation. A special shout out also to Sam who was a sheer delight, her enthusiasm was outstanding. They made the process much easier for me and I'm truly grateful. I wouldn't hesitate to highly recommend Pennylane Homes to any seller or buyer. Well done!PositiveResponsiveness, Quality, Professionalism, Value
Morton · 24 August 2022
★★★★★ 5/5
GooglePenny Lane are the 3rd agent i have tried after two failures. This so far has been a landlord life changing for me. My dedicated agent, Wayne has been on top of everything from day one, he is easily reachable, responds rapidly and does take good care of my properties and interests. I can only recommend their services.
Olivier · 24 August 2020
Agent replied · 23 August 2024
Hello Olivier,
Thank you for taking the time to leave an excellent review! We are glad that we could be of assistance. If you need any help in the future, you know where to find us!
Tom
★★★★★ 5/5
GoogleThe Penny Lane Team in Renfrew have been beyond exceptional.
They have helped me sell my flat within two weeks!
Specially I would like to thank Kayleigh for all her hard work in updating me on the process of my sale. She is very professional and friendly. If I had any questions, Kayleigh would reply the same working day. It was great to have her support along the way.
I would also like to thank Mark and Calum for providing a valuation, going to the entire process from start to finish, and answering any questions I had.
I would highly recommend them to anyone looking for a highly professional service.
Thanks Penny Lane!PositiveResponsiveness, Quality, Professionalism, Value
Daria · 24 August 2021
★★★★★ 5/5
GoogleHaving sold our previous property via Calum at Penny Lane Homes, there was no question as to who to use when we decided to move again.
The attention to detail from correspondence, photographs and communications is beyond compare and any query answered truthfully and honestly.
We were kept up to date at all times.
We could not recommend Calum and Kayley highly enough for their help, professionalism and support at what can be a very stressful time.PositiveResponsiveness, Quality, Professionalism, Value
Scott · 24 August 2021
★★★★★ 5/5
GoogleSold my flat through Penny Lane. Quick and simple sale. Calum was great, keep me updated and managed to smooth over some hurdles along the way.
I would recommend them and I will use them again in the future I'm sure.
Ross · 24 August 2020
Agent replied · 23 August 2024
Thank you for taking the time to leave such a positive review! We look forward to working with you again in the future.
★★★★★ 5/5
GoogleThe Penny Lane team have been really helpful over the years we have been with them. They have kept our property and tenants well looked after and deal with any issues quickly and efficiently. Thanks to Wayne Burrows in particular :-)
JC · 24 August 2020
Agent replied · 23 August 2024
Thank you for taking the time to leave a brilliant review! We are pleased that you've enjoyed working with Penny Lane Homes.
We look forward to working with you in the future.
★★★★★ 5/5
GoogleI can highly recommend the team at Pennylane, High St, Renfrew for both the letting and sales departments. Professional & efficient, offering a very personalised service. Great communication throughout.
Olivia · 16 March 2026
★★★★★ 5/5
GoogleWould highly recommend! From first meeting to final sale we were updated and using the app was so easy, very friendly and professional and costs were given up front and accurate.
Gil · 16 February 2026
★★★★★ 5/5
GoogleWayne is extremely professional and provides updates regularly. Experience with a previous company was not good but since Wayne took over my account, i have been extremely impressed with the level of service provided.
Yinka · 24 August 2020
Agent replied · 23 August 2024
Hi Yinka,
Thanks for taking the time to leave an excellent review. We're really pleased to hear you're happy with the level of service provided.
If there's anything more we can do then please don't hesitate to get in touch.
Tom
Penny Lane Homes Customer Support
★★★★★ 5/5
GoogleI’ve had the pleasure of having my flat managed by Penny Lane, and I truly couldn’t be happier with their service. From day one, their communication has been clear, professional, and prompt. Any maintenance issues are handled swiftly and …
Kamil · 16 August 2025
★★★★★ 5/5
GoogleUsed Pennylane to buy and sell property. Couldn't reccomend them enough. They made the full process easy and stress free.
Scott · 16 February 2026
★★★★★ 2/5
GoogleThey need to do a better job of advising their landlords what's a reasonable claim on a deposit. First time I've ever had to go to dispute resolution. Fortunately, safedeposit Scotland reviewed the evidence and sorted it out.
Matthias · 10 August 2025
★★★★★ 5/5
GoogleFrom our initial meeting with Ross we knew we made the right choice with our sale. Between Ross and Emma they kept us updated and reassured through the whole process. They worked hard and we sold in a week. Highly recommended from us and would definitely use again in the future if we needed. Thanks again both of you.
Kirsty · 27 September 2024
★★★★★ 5/5
GoogleGreat service, very efficient and helpful especially Kayleigh who went beyond even though she didn't have too. Once again thanks.
Lyndsay · 24 August 2020
Agent replied · 23 August 2024
Hello Lyndsay, thank you for taking the time to leave a great review. We love to go above and beyond to make the process as easy as possible for our customers.
If we can ever help in the future, please don't hesitate to get in touch!
★★★★★ 5/5
GoogleWe are happy to recommend Penny Lane Homes after a pleasant and successful experience selling our flat with them. Communication is everything and Ross and Emma always responded promptly when contacted and kept us up to date with their ongoing efforts.
James · 27 November 2023
Agent replied · 23 August 2024
Hi James, we appreciate you leaving a review and are delighted that you would be happy to recommend us after a pleasant and successful experience! Thank you again for choosing Penny Lane Homes!
★★★★★ 1/5
GoogleDon’t sign up until you have read all the terms and conditions.
Gavin · 16 February 2026
★★★★★ 5/5
GoogleVery friendly and helpful, thank you Penny Lane
Vesi · 16 March 2026
★★★★★ 4/5
GoogleMy partner and daughter are renting a flat from this letting agents. At first there were few problems with the flat but after having direct contact with the owner these problems were quickly resolved, which resulted in my partner and daughter being able to like more happily and less stressful. After dealing with Penny it made us feel alot more at ease and alot happier to be letting with this company.
Sean · 25 August 2018
Agent replied · 23 August 2024
Hi Sean, I am very sorry to hear of the issues you are experiencing. Could you please email me the details so I can investigate this as a matter of urgency for you?
We as an agent act on behalf of the landlord so this would have to be taken up with your landlord if there are issues with the property, I can try and help resolve this and give you guidelines on steps you can take to having the property rectified.
My email address is pennyc@plfs.co.uk
I look forward to hearing from you.
Kind regards
Penny McGinley
★★★★★ 5/5
GoogleI was recently looking to purchase a property in Renfrew that was for sale with Penny Lane Homes. I decided not to pursue that particular property. However I found them to be extremely helpful, I would contact Calum in their Renfrew office to ask his professional advice on the home report etc. I would highly recommend Penny Lane Homes and will definitely be selling with the in the future.
Chris · 25 August 2019
Agent replied · 23 August 2024
Hello Chris,
Thank you for your positive review about our company and our team member Calum, he is a real asset to the team and does things the Penny Lane way!
If you are looking for any future property related assistance please don't hesitate to get in touch.
Kind regards
Penny Canning
Manager
★★★★★ 1/5
GoogleI have witnessed some absolutely disgusting treatment of a colleague over the last couple of days from this company - to the point I’ve actually been concerned for their health!!
A company I certainly would have no dealings with and will definitely be advising others against it - word of mouth goes a long way
Poor poor customer service
LNC · 25 August 2019
Agent replied · 23 August 2024
Good Morning,
Due to you not being a direct customer we have asked Google to remove this review. Please call the office as a matter of urgency and ask to speak to myself so I can discuss this with you.
Please also note as a small family run business one star reviews have a detrimental affect on our everyday business so fake reviews are taken very seriously.
Regards
Penny Canning
Manager
★★★★★ 5/5
GoogleAn excellent company who have really helped me with buying and selling my properties. Real personal touch when dealing with a family run business. All the team have been excellent to deal with; Mark, Penny, Ian and Calum. Couldn't recommend highly enough. I have since recommended friends and family to Penny Lane and will continue to do so.
B · 25 August 2019
Agent replied · 23 August 2024
Hi Mr Wilson,
Thank you very much for your amazing review of our company. As you know we take great pride in our company and reviews mean everything to us so we really appreciate you taking the time to write this. We wish you all the best in your new home and look forward to working with your friends and family in the future.
My best
Penny Canning
Manager
★★★★★ 5/5
GoogleGreat service all round from Jack in Renfrew branch. Advice and guidance throughout the process and reassurance at the right times. …
Tom · 16 July 2025
★★★★★ 5/5
GoogleWhen my wife and I decided to sell our family home, we were unsure to use this company or another one literally around the corner. I decided on this company purely based on the responsiveness & professionalism shown by Callum, and Kayleigh. No email query was too much. They were on the ball within minutes with a reply. Or always on hand to answer phone calls at the first attempt. They sold my house within 2 days (Honestly) and while we will miss our family home, it’s on to the next chapter for our family in our new home.
If your thinking of buying/selling in the Renfrew area, you simply will not find a more dedicated team of people. Cannot recommend them highly enough! Thanks again Kayleigh!
From Lynsey & PeterPositiveResponsiveness, Quality, Professionalism, Value
Peter · 24 August 2021
★★★★★ 5/5
GooglePenny Lane were fantastic with me. I was in a very difficult personal situation and they did their best to be discreet and help me out. My issue was dealt with by them very sensitively and I couldn't be more grateful to them. Thank you :)
Sarah · 25 August 2019
Agent replied · 23 August 2024
Sarah, we were so glad to be able to help you and thank you for posting such a positive review! Do get in touch if there's anything we can help with in the future.
Penny Lane Homes.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.