Trusted Agent profile
★★★★★
73 reviews across 1 platform
10-12 High Street, Renfrew PA4 8QR
Penny Lane Homes in Paisley Limited's Renfrew office at 10-12 High Street is rated 4.3 out of 5 across 73 reviews on 1 platform, including 73 Google reviews rated 4.3. Checked 9 October 2026.
Every review we hold for the Renfrew office, from every platform, shown as written. First names only.
5/5
GoogleJack Joss from Pennylane recently sold our house for us and we couldn't recommend him highly enough. He took the time to find out exactly what we needed and supported us through the whole process, keeping us informed and up to date. Jack was calm, friendly and professional and we didn't feel pressured by him in any way. He definitely made the whole process as easy as it could be for us!
5/5
GoogleTaylor and the team supported me from start to finish in the purchase of a new flat in Renfrew area despite all the problems I initially had with the process. Taylor was particularly helpful and supportive. I would be very happy to recommend the team 😊 …
5/5
GoogleRoss helped us sell our flat in the West End of Glasgow and the service we received from him & Emma was 10/10! We can’t thank them enough. From listing the property, arranging our viewings, keeping us up to date and guiding us through a closing date they were both brilliant the entire time. We will definitely be using Penny Lane again! Thank you both so much. Natalie & Liam
Hi Natalie, thank you for leaving such a thoughtful review! We were delighted with your result! Thank you again for choosing Penny Lane Homes and we look forward to working with you again in the future :)
5/5
GoogleHave used Penny Lane Renfrew twice now. Emma and Ross were brilliant selling and negotiating the sale of my house and Kayleigh behind the scenes making sure everything went through. I also got support from Ian when a the tenant on rental property we self-managed went into arrears. Ian was great in sorting things out and getting the first tier tribunal hearing arranged who awarded in our favour. Excellent professional company - I’d highly recommend.
Hi Christine, thank you very much for your kind words. We appreciate you leaving a review and are delighted that you were pleased with both sales and letting services. Thank you again for choosing Penny Lane Homes!
5/5
GoogleWould like to personally thank Chanice for all her help in making it so easy to securing my first home! Super friendly, answers emails quickly. Thanks again.
5/5
GooglePennylane homes are a fantastic estate agency. I would recommend them and definitely use them again. Jack was very clued up and professional. He guided us through the selling process making it as stress free as possible. We had a great outcome. We are very happy customers all round!
5/5
GoogleJack was excellent. Very down to earth and honest, which is very hard to find. Would recomend Jack without question as he got our house sold in record time, with over 20 viewers over the door within 48hrs. Photos were next level and Jack …
5/5
GooglePennylane homes in Renfrew are absolutely fantastic, top class, amazing from start to finish. I could not be happier with them when I was selling my apartment. Calum Dickson is outstanding. He catered for my every need. He took care of everything from start to finish, and bent over backwards to make sure that I was happy. They offers a bespoke service based on your requirements, and their overall costs were much cheaper than the 5-6 other estate agents I considered. I highly recommend the team at Pennylane homes in Renfrew if you are looking to buy, sell or rent properties, as my experience with them to sell my apartment could not have been better, and the results were unbelievable. My apartment sold in less than 2 days from when it was listed for sale, and at a very good price! Thank you so much!
Hello Zoheb, thank you very much for taking the time to leave such a brilliant review. We are glad you were happy with our services. Don't hesitate to get in touch if we're able to help in the future.
5/5
GoogleI had the pleasure of dealing with Calum from Penny Lane Homes in Renfrew to sell my house and also purchase my new house . I can honestly say that Calum and the team are total professional. I was treated very well and was kept well informed all the time. They made everything very easy for me . From all the selling aspects. They had my house on the market and sold within 2 weeks .Infact I don't think I would have even got my new house if it wasn't down to how well Calum acted on my behalf. I would recommend Calum and the full team at Penney lane Homes , and would 100% use them again myself Thank you Calum and all the staff at Penny Homes Chris Gallagher
Hi There Mr Gallagher, Thank you so much for this fabby review of our team member Calum. We all work super hard here to keep up the great customer service you experienced and we have an amazing team working tirelessly for us to make sure you have the best customer experience. Hope you are settled in your new home and if you are ever thinking of moving again we hope you call us first! Best Wishes Penny Manager
5/5
GoogleI am currently on the lookout for a house with my partner. Although the specific properties we have looked at have not been for sale with Penny Lane Homes, Calum in their Renfrew office has been exceptionally helpful, and has even assisted us with home reports and personal experience. I would like to thank Calum at Penny Lane for his assistance which has been over and above the call of duty, and I would highly recommend both Calum, and Penny Lane Homes as an estate agents. Andrew Beverly (Arthur Beverly Financial Management)
Hi Andrew, Thank you for your positive review about out team member Calum. We are delighted you had a positive experience when using Penny Lane Homes. Kind regards Penny Canning Manager
5/5
GoogleRoss, Christine and the team at Pennylane Renfrew were fantastic! Selling my flat was such a smooth and in my case very quick process! From arranging images, video footage and the home report which was all done in an afternoon, to my flat …
5/5
GoogleExcellent service from Jack at Pennylane - always there to provide support from beginning to end! Jack even took time out to visit mum once she had moved in. Thanks Jack and of course Hazel 😀. …
5/5
GoogleWould highly recommend Pennylane to anyone selling their home. Ross and the team are fully committed to supporting you through the process, they care, it's not just another house to them they get it's your home and the emotional attachment. …
5/5
GoogleDealt with Jack on two occasions and highly recommended!! Friendly, helpful service and the fact we went to use him the second time round shows this. Anyone in the area I would advise using and recommend regularly to anyone I see looking for a trusted agent 😁 …
1/5
GoogleAVOID AT ALL COSTS, THEY WILL SCAM YOU We rented what was advertised and leased as a three-bedroom non-HMO flat. One month into our tenancy, the agency removed the third bed, citing HMO regulations. This action, taken after we had already signed the lease and paid our deposit and rent, was COMPLETELY UNACCEPTABLE. It's highly deceptive to advertise a three-bedroom property and then change it to a two-bedroom flat without any prior communication. On another occasion, a contractor repeatedly accessed the property using a spare key without our permission or any prior notice. He entered the flat while we were home, causing extreme discomfort and a clear breach of our privacy. The letting agency NEVER apologized for this incident. Furthermore, the overall service was unprofessional and unresponsive. Our agent, Callum, completely ignored our emails when we reported maitenance problems (mice and windows broken), and we had to insist multiple times before any action was taken. When a flatmate moved out and we needed a new lease, it took 4 months and constant follow-ups from our side to get the paperwork. Overall, this was an ABSOLUTELY DISAPPOINTING experience with a company and an agent who consistently failed to perform their duties. I would NEVER recommend them.
5/5
GoogleI have recently sold my house through Pennylane homes, top notch service provided. House was on market through turbulent time with mini budget shock saw earlier buyer backing out , Always received excellent service & pragmatic advice from Emma & Ross, I would highly recommend them.
Hi Deepesh, thank you for the kind review and recommendation!
5/5
GoogleWe would highly recommend using pennylane. Emma and Ross were absolutely amazing especially Emma she couldn’t do enough for us and was always there when we needed advice. Thanks again. Robert, Chris & Teddy
Hi Robert, thank you for your kind words! We were delighted with your result! Thank you again for choosing Penny Lane Homes! We are looking forward to seeing your renovation pics :)
1/5
GoogleUnbelievably poor letting agent. I reported a hole in the roof which was never fixed. I reported suspected damp in the box room which they failed to even investigate. I had water coming through the ceiling which was never fixed. I received a snooty voicemail berating me for not being home for an inspection despite an agreement they could use their own keys to gain access. Every inspection they did was satisfactory and the property was returned to that same standard. On moving out they were only interested in keeping my deposit. Despite legal timescales they exceeded them and were unwilling to return my full deposit. Their own reports from when I received the property and when I returned it state the condition to be broadly similar. Absolute fleece merchants who will fail at every opportunity to protect or serve the person letting a property. Also communication is woeful.
Hi Brian, I'm sorry to see you have left a 1 star review. As your letting agent we will be acting as the negotiator between both parties but unfortunately are not able to return your deposit without the landlords authorisation. Any dispute you may have regarding the deposit should be submitted via Safe Deposit Scotland.
5/5
GoogleIt has been a pleasure dealing with Penny Lane Homes for my house purchase. Due to unforeseen circumstances, the purchase took months to complete and throughout this very stressful time, Jack Joss was a huge support, always checking in on …
5/5
GoogleI have been using Penny Lane Homes for the past couple of years to let a flat. Their service has been excellent plus they also provide 1st class maintenance support. Wayne is highly professional and prompt in dealing with questions. The whole experience for me has been hands off as I have great confidence in Wayne's ability to sort out any arising issues.
Hello Farhan Thank you for taking the time to leave a brilliant review. It's great to hear that we're making life easy for you with our services. We look forward to continuing to work with you. Tom
5/5
GoogleThe service we received from Jack Joss was utterly outstanding! We first met Jack at a property viewing over a year ago, and we were genuinely …
5/5
GoogleEmma and Ross were an absolutely joy to deal with. Great company and helped make the sale of my flat quick and painless.
Hi Angel, we are delighted you were happy with the result and the service overall! Thank you for choosing Penny Lane Homes!
5/5
GoogleI would highly recommend Penny Lane to anyone thinking of selling their home. Calum and Emma were great from start to finish. Always easy to get hold of and very professional. They gave good advice throughout. Especially when we were in the unfortunate position of our initial sale falling through. Thanks again for your services and helping us to sell! I should say as well that the package that was given for the fixed rate fee was very competitive and better than other local estate agents.
5/5
GoogleWould highly recommend Penny Lane Homes Renfrew to anyone thinking about selling their home. We dropped in to the office to enquire about any houses for sale in the area and were so impressed by the staff that we signed them up to sell our house. Calum did a great job valuing our house and giving advice on everything from the outset. Emma was our main contact and was always there for us at every phone call or email giving us updates, explaining the whole process and keeping in touch to let us know everything. Our house sold within a week and we were delighted with the outcome. Thanks again everyone at Penny Lane Homes
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Penny Lane Homes in Paisley Limited's Renfrew office has 73 reviews across 1 platform: 73 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Penny Lane Homes in Paisley Limited is rated 4.3 out of 5 across all 73 reviews, and 4.3 out of 5 on Google from 73 reviews, checked 9 October 2026.
Penny Lane Homes in Paisley Limited, 10-12 High Street, Renfrew PA4 8QR.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.