Every review we hold for the Reigate office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleRude, untrustworthy, and non-communicative. The lack of professionalism is astounding, but not a surprise. Richard H. is particularly rude with both sellers and buyers. As a company they follow their own interest not that of their clients. The customer service is practically inexistent. I would stay away from them.
Since I cannot comment on the response, I am happy to expand the review here:
1. The estate agents told us that the property will be available from 15of July and never informed us (! - till this day) that the property was let out till end of September.
2. Mr Richard H. was extremely rude tell me on the phone that I am lying about my ability to buy a property, even though they had they had direct information regarding my finances.
3. The property we wanted to buy went back on the market twice, and neither time we were extended the curtsey to be informed or asked about our availabilities (!).
The list can continues, but it is not worth it. Please stay away from them.
As for their actions as towards people selling the property, I am direct communications from some of their clients.
Always remember, while for you as a buyer and seller a £1k in more or less is a lot of money , but for them as a fee is and extra or a loss of £10-15. Always remember that they work for themselves, not for you. Mathematics doesn't lie, can't say the same about them though.
Cristina · 24 September 2024
Agent replied · 24 October 2024
We are disappointed with your review of our services. We have not acted for you on the sale of a property. You did try and buy a property through us. You reduced the offer price twice and just before exchange of contracts, wanted to delay the completion by 4 months. As a result, your buyer pulled out from your sale, we were not your selling agent.
Our vendor then instructed us to remarket the property and we found another buyer who will complete in 6 weeks.
During the process we have sent you or your husband 39 emails and have had 38 phone calls with you and your husband.
We did strongly advise not to delay completion as it would risk the chain falling apart. Your buyer then withdrew which meant you were no longer under offer and able to proceed. Your sale was managed by another agent, who updated us of your situation.
We do understand how stressful these things can be and did hope for a more successful outcome. Unfortunately, given that your initial offer was in March 2024 and a potential completion in 2025, we did what we could to try and keep the chain together but it didn’t work out as you lost your buyers. We do wish you all the best with your house move going forward.
★★★★★ 5/5
GoogleGreat service from start to finish as agent for the sale of a flat. Duncan is great, keeps you up to date with regular check ins and advice on the state of the market. The real star of the show is Rachel who takes over once an offer has been accepted. She’s a proper legend, really hands on, understanding and empathetic, rolls her sleeves up and helps chase solicitors to get some progress and pragmatism from solicitors etc. It really felt like Rachel was a key component in expediting the sale when exchange and completion could easily have been delayed by solicitor inefficiency.
George · 22 August 2023
★★★★★ 5/5
GoogleI have just exchanged contracts on the sale of my property with Halliwell Marks. I believe a good Estate Agent is one that supports you through the entire selling journey and not just to the point of getting an offer. Mark was friendly, polite and supportive through the sales viewings and not at all pushy and off putting like some agents can be and Rachel has provided ongoing regular updates and chasing solicitors throughout. I’d definitely recommend this friendly and professional local company.
Julie · 22 August 2023
★★★★★ 5/5
GoogleOur viewing was with Mr Ryan Darragh. It was the 8th house we were viewing that Saturday, needless to say we were exhausted. Almost didn’t want to make it to the viewing but dragged ourselves to it cuz Ryan had already rebooked the viewing for us after we couldn’t make it the previous evening due to delays at work.
Ryan met us on the driveway and as he was opening the door to the house he said you’re going to be surprised at how deceptively large this house is. He was genuinely enthusiastic to show us the house and the enthusiasm caught onto us quickly. He took us through the little nuances in the house with so much excitement.
At the end of the viewing we did not want to see anymore houses. We felt like that was the place.
We are very grateful for the experience and believe Ryan deserves to know that he is exceptionally good at his job, more importantly it is evident that he loves what he does.
Rufina · 27 May 2024
Agent replied · 17 June 2024
Hello Rufina,
Thank you very much for the amazing review you submitted. As with any member of our team, we are all passionate in what we do and it's great to see that passion can be felt. It was a pleasure to show you around and I am glad you enjoyed the viewing.
Many thanks,
Ryan
★★★★★ 5/5
GoogleSo pleased I chose Halliwell Marks to sell my property. The whole team has been fantastic throughout. From the initial valuation by Richard, to the sales progression dealt with by Rachel and finally Duncan helping me find my onward move, my experience has been of great customer service from a professional, experienced and honest team. I would highly recommend them to anyone looking to sell their home.
Anne · 24 September 2024
Agent replied · 24 October 2024
Thanks Anne, great to hear your positive feedback, catch up soon.
★★★★★ 5/5
GoogleExcellent experience with Halliwell Marks throughout a very challenging house sale (and market). Rachel is a true asset with her invaluable legal background and calm manner. She diligently managed the difficult sale process and built strong relationships with all parties. Duncan is totally dedicated to his client's needs, highly experienced and both him and Rachel are a pleasure to deal with. Highly recommend.
Jean · 19 January 2024
★★★★★ 5/5
GoogleFrom the first viewing to completion, we had a very pleasant experience with Ryan Darragh. He gave us space and time to view each property and allowed us to make decisions without pushing a sale. It really made a difference to reducing our …
James · 16 June 2025
Agent replied · 9 September 2025
Hello James,
Thank you very much for your review! Here at Halliwell Marks we aim to provide a … More
★★★★★ 5/5
GoogleWhen I had to sell my house I decided to use Halliwell Marks as my estate agent as it is a local, independent firm and I am really glad I chose them. From the start to finish of a long and sometimes stressful experience I was shown nothing but helpful guidance and patience. I cannot speak highly enough of the wonderful people who work there. Thank you so much from someone who is now very happily settled in her new home. Sally
Sally · 20 November 2023
Agent replied · 17 June 2024
Thanks Sally, lovely review. We will miss your regular visits to our office. Glad to hear you have settled in the new house.
★★★★★ 5/5
GoogleFrom one agent to another! Had a lovely experience working in a chain with Rachel. Her friendly, professional and prompt responses really helped getting completion dates met in record timing. Hope to be in a chain with her again. Lots of happy buyers and sellers today :) Thanks again
Fern · 16 February 2026
★★★★★ 5/5
GoogleFantastic sales process with particular thanks to Rachel for helping push our sale along and for how she kept in contact with all parties involved. Very pleased with how fast our house was put up for sale from the first contact with Mark, and how organised the whole process was including how viewings were dealt with. Felt well supported and would highly recommend. Thank you Mark and Rachel
Jess · 18 June 2023
★★★★★ 5/5
GooglePurchasing through Halliwell Marks was a refreshing process throughout. Particular thanks to Rachel for keeping me updated at all times. Thanks guys.
Luke · 18 April 2024
Agent replied · 24 August 2024
Thanks for your kind words and good luck in your new home!!
★★★★★ 5/5
GoogleRichard and the team at Halliwell Marks are excellent. I would not hesitate to recommend them, they are professional, friendly and have great knowledge of the local area.
They were quick to get my property on the market and got me several great offers in the first weekend. Richard took the time to talk me through all of them, and what would work for my situation. They also were extremely helpful in my search for my next home. It has been a pleasure dealing with them.PositiveResponsiveness, Quality, Professionalism, Value
Vicky · 25 August 2021
★★★★★ 5/5
GoogleI did my research of estate agents in Reigate when looking to market my property, Halliwell Marks stood out. After dealing with them for a few months, I can confirm I definitely made the right decision. Richard and David made a conscious effort to continue to keep me updated with the interest my property was getting, as well as realistic and not give me any false hope.
After deciding to hold off on selling the apartment and let instead, within a few days Duncan had found me a tenant - completely stress free! I felt there was a real personal touch from Richard, Duncan and David. Thank you to all of you, you made a stressful time a lot easier.PositiveResponsiveness, Quality, Professionalism, Value
Claire · 25 August 2021
★★★★★ 5/5
GoogleHalliwell Marks always made us feel like we were their top priority and that we were in really safe hands. This was true right from the first time we met Richard, through to when we sold our home just a couple of weeks later to when we found our new home, also through Halliwell Marks. When we hit a bump towards the end of the process, they handled it brilliantly, with total professionalism and excellent communication, finding a resolution quickly and without stress. We wouldn’t hesitate to recommend Halliwell Marks, they are true experts and really nice people to boot.
Melissa · 18 June 2023
Agent replied · 17 June 2024
Delighted to hear your positive feedback about our service. Wishing you all the best in your new home!!
★★★★★ 5/5
GoogleMy home had been on the market for a few months with Purple Bricks, with plenty of viewings but no offers and the advice I was getting was that the price needed to be dropped. In stepped Halliwell Marks and after discussion we agreed that the price was right for the market, no reduction needed - 3 new viewings on the first weekend, with an offer on the Monday which led to a sale at the full asking price. A very efficient service from start to finish from an agent that clearly knows the market very well. Thank you to Richard, Duncan and David.PositiveResponsiveness, Quality, Professionalism, Value
Jem · 18 June 2021
★★★★★ 5/5
GoogleWe were on with Mann last year and weren’t happy with the service we were getting. We went on with Halliwell Marks recently and they found us the perfect buyer within the first 2 weeks. Mark and the team have been great, he is honest and reliable and is always keeping us updated with the progress of our sale and potential properties coming on. It has been nothing but positive changing agents and we are incredibly impressed with the service we have received so far. Would highly recommend them!PositiveResponsiveness, Quality, Professionalism, Value
Charlotte · 18 June 2021
★★★★★ 5/5
GoogleWe recently sold our house in Reigate through Halliwell Marks. From the initial valuation, to the open day (which resulted in four offers), through to the exchange of contracts and finally completion, Richard and his team have been a pleasure to deal with. Their knowledge of the local market and understanding of the wants and needs of their customers is unparalleled. Given the additional complexity to buying/selling a house that COVID brings, the Halliwell Marks team was calm and reassuring throughout. I am not surprised that they are so highly rated and would not hesitate to recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Nick · 18 June 2021
★★★★★ 5/5
GoogleExcellent experience selling our home recently with Halliwell Marks. Expert local knowledge and advice from initial contact with Richard and a great team to communicate and deal with throughout the process. Particularly grateful to Beth at …
Matt · 16 June 2025
Agent replied · 12 November 2025
Thanks very much for your kind review of our service. We’re always happy to receive such positive feedback!!
★★★★★ 5/5
GoogleDuncan at Halliwell Marks has been a superb agent, from the initial valuation when Duncan arrived with a full précis of the postcode, to his passionate appraisal of our home. We received other valuations but none were as enthusiastic as Duncan. After the first open day Duncan had sold our flat, we would definitely recommend Halliwell Marks and especially Duncan if you are considering selling your property in the local area. Thank you.
Karen · 18 June 2022
★★★★★ 5/5
GoogleRachel and Mark were extremely supportive and helpful during the very professional house sale. Always reassuring and responsive. I would highly recommend this agent as they are the best!
Lenny · 18 June 2023
Agent replied · 17 June 2024
Delighted to hear your positive feedback of our service. Thanks again for the business!!
★★★★★ 5/5
GoogleReally happy with our experience with Halliwell Marks. Rachel was very communicative and detailed throughout the whole process which was greatly appreciated.
Jess · 20 November 2023
Agent replied · 17 June 2024
Thanks Jess, another great review, thanks for your feedback.
★★★★★ 5/5
GoogleI sold my house with Halliwell Marks and from start to finish were nothing short of excellent! Great communication and information throughout the process and they achieved a higher price than any other agent had said possible and helped me find my dream home. If I ever move again they will be the only agents I call. I would highly recommend them as they are the best team of estate agents in Redhill and Reigate.
Deborah · 18 June 2023
Agent replied · 17 June 2024
Hi Deborah, Its great to get such positive feedback once again. Thanks very much for the business and do tell your friends about the service you received.
★★★★★ 5/5
GoogleWe are very thankful to the team at Halliwell Marks for the sale of our flat. We had been on the market a little while and was close to giving up hope, but they showed persistence and eventually found us a buyer! Duncan was also particularly helpful when it came to communicating with our buyer, as well as hurrying along the solicitors when things had slowed down. Thank you!PositiveResponsiveness
Josephine · 18 June 2022
★★★★★ 5/5
GoogleI had an smooth experience with Halliwell Marks Estate Agents.
𝘿𝙪𝙣𝙘𝙖𝙣'𝙨 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚 𝙬𝙖𝙨 𝙤𝙪𝙩𝙨𝙩𝙖𝙣𝙙𝙞𝙣𝙜, 𝙛𝙖𝙨𝙩 & 𝙧𝙚𝙡𝙞𝙖𝙗𝙡𝙚.
Having experienced many EA's from Solihull down to London - Duncan stood out.
I am so pleased with the service I received. Halliwell Marks went above and beyond to help me find the perfect property.
Definitely be using your services again for my future estate investments.
-B
ᴜ.ꜱ.ᴀ. - ʟᴏɴᴅᴏɴ
Bridgette · 21 October 2023
Agent replied · 17 June 2024
Many thanks for your positive feedback and 5-star review, we really appreciate it. I hope that you are enjoying your new home and look forward to helping you with your future property needs.
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