Trusted Agent profile · Reigate and Banstead
★★★★★
1,870 reviews across 2 platforms
30 Church Street, Reigate, RH2 0AJ, Reigate and Banstead, RH2 0AJ
Cubitt & West's office in Reigate and Banstead, at 30 Church Street, is rated 4.7 out of 5 across 1,870 reviews on two platforms, including 110 Google reviews rated 4.9.
Every review we hold for the Reigate and Banstead office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you!
I can’t recommend Marc Steels highly enough. From our first interaction, he was incredibly professional and went out of his way to be helpful. He kept me informed at every stage and handled all the details with impressive efficiency. If you’re looking for a letting agent who actually delivers on their promises, Marc is your person.
1/5
TrustpilotCubitt and West Brighton don't want my business...?!
I am really disappointed by the interaction that I have received from Ebba at Cubitt and West Fiveways, Brighton. I have called a few times today to try to get booked in for a valuation to sell my property. After some difficulty getting through and finally speaking to someone in head office to get an appointment, Ebba calls back to rearrange. When I said that I could move the appointment but if there were any issues I would call to let her know Ebba replied 'that if it wasn’t a real appointment she would take it out of her diary’. Not a real appointment? That’s a strange comment. I would like to book in the valuation which is why Ebba was the 4th person today from Cubitt and West that I spoke to in order to arrange. When I tried to explain that the situation may not in my control and I was only giving her a heads up to be considerate she said ‘that she was rearranging her whole schedule to fit me in and didn’t want to do that if I wan’t going to guarantee the appointment’. I’m confused as to why Cubitt and West Brighton don’t want my business? And coming from Estate agents that often have to cancel / reschedule as they are dealing with situations out of their control…?! I purchased this flat through Cubitt and West years ago and sadly will no longer return to them for help.
Dear Grace,Thank you for taking the time to leave a review. We're sorry to hear how disappointing your experience has been, and we'd like to assure you that this is not the level of service we would expect you to receive. If you would like to escalate this further, please don't hesitate to get in touch with our customer support team via 01702 540802 or at customer.support@arunestates.co.uk.Kind regards,Cubitt & West.
5/5
GooglePurchased our property through Cubitt and West and they were absolutely brilliant. A great selection of properties and the agents really do understand your requirements. Big thanks to Alia who helped show round a few properties and was super helpful on all occasions. A big thank you for helping us find our forever home!
Hi Lily, Thank you for taking the time to leave such a lovely and detailed review! We are ecstatic to hear about your positive experience with our team and we wish you all the best in your new home. Best wishes, Cubitt and West
5/5
TrustpilotExcellent
Where do we start, I guess with Paige White first, what a diamond she is, from the very moment we first met her, she was friendly helpful and most importantly honest. The place Paige took us too, she warned us go in with an open mind, as work was ongoing at the property but not ready yet. We went and while we went in with an open mind, it was difficult to see beyond. Paige said I will keep a close eye on the progress and update you. We went away more in hope than anything else. Within a week of that viewing Paige called us and said come back and see what has been done. Which we did and while it was not yet ready the transformation was amazing. Paige had been right along, We said yes to the property and Paige went out of her way to get the paperwork side of things moving. When dealing with the rest of the team in the Bognor branch of C & W they too were friendly and helpful. Inside a month we are in the property and a huge part of that was down to Paige White.
Dear Bob,Thank you for taking the time to leave such a detailed review. We're glad to hear about your positive experience with Paige and the rest of our Bognor branch team. It's wonderful to know that Paige's dedication and honesty made such a difference in helping you find the right home. We're always here for you every step of the way.Best wishes, Cubitt & West
5/5
TrustpilotI don’t even know where to begin
I don’t even know where to begin. Our huge thanks go to Julie Bramble for her patience, understanding and just relentlessness even when we felt like giving up. She was just the light at the end of the tunnel and I will forever be grateful for her help and kindness throughout this process. If you’re a buyer/seller and Julie is the person in charge of your file, let me tell you something: YOU WILL BE FINE! Thanks so much!!!
5/5
TrustpilotJulie Bramble
My partner and I would like to give a big thank you to Julie Bramble in Cubitt and Wests Southsea branch for all the work she has put in on our recent home purchase. She always come back to us on queries when she’s been busy on the phone and always answered any questions we were unsure about. Julie has been amazing in her sales progressor role from start to finish. Thank you once again, Terry and Janet .
Hi Terry,Thank you for your kind review - we will pass this on to Julie! We're glad to have provided you with an excellent service.All the best, Cubitt & West
1/5
TrustpilotNot professional
Emily & Holly mixed up the days of viewing and then asked for a confirmation via email three hours before the correct viewing. I confirmed 1,5h prior to the viewing but they did not show up anyway. Viewing houses makes you busy and you can’t be expected to check your emails constantly. They claimed they could not call me since I do not have a UK number. I’m on both WhatsApp and Viber. It’s 2026. Not professional.
5/5
TrustpilotI needed to secure a place as soon as…
I needed to secure a place as soon as possible and Dan made it possible for this to happen. He has been such a great help and always made sure I understood what was going on and happening at each stage within this process. I am happy to have been working with him and Cubitt & West and would genuinely recommend him and them to anyone in search of realtor services
Hello Kofi,Thank you for your lovely review! We're thrilled to hear that Dan was able to assist you so effectively and ensure you were kept informed throughout the process. It's fantastic to know that you would recommend us to others.Best wishes,Cubitt & West
5/5
TrustpilotThank you Julie Bramble!
Julie Bramble has been an amazing help/ point of contact through my very recent property purchase. She has always gotten back to me on my numerous queries and was happy to talk me through the whole process. Julie was excellent at helping to soothe any anxieties or panics around the different steps of buying a property and I really felt like she was in my corner - calling and chasing up on my enquiries. Thanks Julie!
Hi Chloe,Thanks for your review, we're delighted you're happy with our service. We'll be sure to pass this on to Julie.Many thanks, Cubitt & West
4/5
GoogleWe used Cubitt & West to sell my mother's retirement apartment!! It was a difficult time. It took nearly 2 years, but they finally got us to the finishing line. I would like to thank all the staff at the Reigate branch, especially Julian Bromwich, and the senior sales progresser Rosie Bolt.
Good morning, We greatly appreciate your positive feedback and are glad we could assist in selling your mother's retirement apartment. Thank you for acknowledging the efforts of our Reigate branch. We will let Julian and the team know your feedback. Kind Regards Cubitt & West Reigate.
5/5
TrustpilotFirst house purchase
My partner and I have just exchanged on our first house. Whilst the process can feel frustrating and long at times, I cannot thank and recommend Julie enough for always being so attentive and quick to respond and chase for any questions or queries we had. If it wasn't for her, I don't believe we would have been able to exchange within 12 weeks of the offer being made. Huge thank you for being so helpful, it definitely made a difference.
Hi Bella,Thank you for leaving a review! We're delighted to hear how positive your experience with our agent, Julie, has been and how attentive she's been throughout and how much of difference her support has made in buying your first home.Best wishes,Cubitt & West.
5/5
TrustpilotDan Nouari, class act
I recently split with my partner and was in dire need of finding a place to rent. I enquired through Cubitt & West to view a property.Dan met me at the property and showed me around in a very calm and professional manner. He could sense the property wasn’t quite right for me so went about asking what I was looking for.Dan was not pushy like most agents and true to his word, he sent me over a few more properties to consider.Sadly, I found a property elsewhere that was better suited. That said, I would not hesitate for a second contacting Dan in the future if my circumstance changes.In a world whereby everyone is treated like a pound sign, Dan has an old school appreciation whereby the clients needs are priority.Thank you Dan
Hi Steve,Thank you for leaving a review! We're delighted to hear how positive your experience with our agent, Dan, has been and how much of a priority he's made you feel while searching for a new home. We wish you all the best in your new home and look forward to welcoming you should your circumstances change.Best wishes,Cubitt & West.
5/5
GoogleCubitt and West made every step of home buying efficient and easy to understand. From last minute calls to in person meets, special thanks to Safiya and team for the personal attention in our journey!
Good afternoon, Thank you ever so much for your kind review. We’re delighted to hear that your home buying journey with Cubitt & West went so smoothly. It’s good to know that Safiya and the team provided such personal attention and support throughout your journey. Your feedback means a great deal to us, and we’ll be sure to pass on your comments to everyone involved. Thank you again for taking the time to share your experience. Warm regards, Cubitt & West of Reigate
4/5
GoogleWe have recently engaged Cubitt and West for a purchase of a property .We dealt with Ben , a young attentive and pleasant person . He listened to our requirements and showed us plenty of properties which met our criteria . We have managed to secure a property with Ben’s help . They have an excellent client relationship and we would highly recommend them .
Good Afternoon, Thank you for taking the time to leave such a detailed review. Our goal is to help our customers through what we know can be a stressful time and so we're delighted to hear that you have had such a positive experience with us. Best wishes, Cubitt & West
5/5
TrustpilotKirsty Hunt is a credit to the company
Having been a Tennant of a Cubitt & West property for many years I can say with confidence that they are a great letting agent but this has never been more apparent then today with the very lovely Kirsty Hunt. Kirsty has helped me with a very delicate matter and gone above and beyond to solve issues and help me. She was not only friendly and professional but caring and genuine. She is an absolute asset to the company and I can’t praise her highly enough. She is great. Thank you Kirsty :)
5/5
GoogleMax at Reigate was so helpful and quick at answering my questions. I didn’t even end up buying a property in the end but would highly recommend.
Hi Alex, Thank you for sharing your experience. It is great to hear that Max supported you with such helpful and responsive guidance throughout your search, even though you didn’t end up buying in the end. We truly appreciate your recommendation. Thanks, Cubitt & West
5/5
TrustpilotGreat job guys
we are so pleased we choose cubitt and west to sell our house and purchased our new property,Richard and his team were so helpful all the way through, they returned our calls promptly and were always on hand if we had a problem. Richard went the extra mile for us both with our sale and purchase it wasn’t unusual for him to ring late in evening and also at weekends, Jordan was very friendly and polite showing us round our new home,As for Lisa poor girl I gave her some grief on the phone as ours wasn’t an easy sale and she always returned my calls and was so helpful.I will miss ringing them in the future as I hope this is my last move, if I do move I will certainly be calling them again.
Hi Roy,Thank you for leaving a review! It's great to hear how pleased you are with the service you've received from our agents whilst selling your home and purchasing a new one. We're delighted to hear they were always on hand and have gone the extra mile to see you through the process.Best wishes,Cubitt & West.
5/5
TrustpilotFabulous Service
Becca always goes above and beyond to help sort out my queries. I am happy to recommend. After a challenging situation she took on the housing association to try and resolve the issue without me having to ask. Fabulous service.
We are so pleased to hear about the exceptional service you received. It's wonderful to know that our team at Cubitt & West Horsham went above and beyond to resolve your challenging situation. Thank you for your recommendation Kirsty! Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5021
5/5
TrustpilotI wanted to extend my thanks to Sharon…
I wanted to extend my thanks to Sharon at Cubit and West, West Sussex, for her exceptional service. Sharon was always available and went above and beyond to ensure everything was in place for my mother-in-law's move. She consistently kept in contact and made sure that nothing was too much trouble. Her dedication and commitment were truly outstanding. Thank you, Sharon, for all your hard work and support during this transition.
Hi Emma,Thanks for your kind review, Sharon will be absolutely delighted to hear your feedback. We're glad we could support you with your mother-in-law's move.Wishing you all the very best,Cubitt & West Arundel
5/5
TrustpilotQuick and stress free sale
We recently used Cubitt & West for our house sale and we are really happy with the service received. Thanks to Richard amd Jordan our house went immediately under offer and the whole process was made as stress free as possible. Richard and Jordan were always on hand to talk to us when we needed them and they were happy to keep us updated throughout. Their knowledge of all things property related was great and we appreciated their help in ensuring our sale went through. I would highly recommend them if you are thinking of selling or buying.
Hi Marian,Thank you for leaving a review! It's great to hear how positive your experience of selling your house with our agents has been and how they've managed to make the process as stress free as possible.Best wishes,Cubitt & West.
5/5
TrustpilotSo impressed with Cubitt and West…
So impressed with Cubitt and West Redhill, Jayde and Summer have been very helpfull in my sale. They have made an obviously stressfull process bareable and easy. They are a credit to their company. Fully recommend.
We are so pleased to hear that our team at Cubitt & West Redhill provided such helpful assistance with your sale. Making the process bearable and easy for you is exactly what we strive for. Thank you for your wonderful recommendation. Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5021
5/5
GoogleA big shout out and massive thank you to Katerina for all her hard work and effort in selling my house. It was a difficult property to sell but Katarina took on the challenge with positivity and enthusiasm and we got there in the end! She communicated with me at every stage, she was kind and thoughtful when I was stressed and emotional, and ended up doing half the work of the other very lazy estate agent up the chain - above and beyond
Dear Victoria Thank you so much for leaving such a great review about Katarina at our Reigate branch of Cubitt & West. She really does go above and beyond and takes out the stress involved for you, a professional to the end. We will be sure to pass on your comments to her. Best wishes Becky Jennings Operations Director, Cubitt & West
5/5
GoogleI am at the very beginning of my dream flat/house search in Reigate and so far my experience with Cubitt & West has been truly amazing. Looking for a property can be nice but still a little bit stressful and Scott is a huge help in making my experience nice and easy. He clearly understands what I am after and select available properties accordingly. He organises viewing based on my contraints and his follow up emails based on my (too) numerous questions has been really impressive.
Dear Steve Many thanks for leaving a great review about Scott in our Reigate branch. We are so glad he has been very helpful and we wish you every success in purchasing your dream property. We will be sure to pass on your kind comments to Scott. Best wishes Becky Jennings Senior Operations Director, Cubitt & West
5/5
TrustpilotCubitt and West Reigate
Even though I had already moved out of my property, into a different county, C&W in Reigate were really helpful, positive and accommodating. Katarina in particular was a real star, in my opinion going above and beyond to make the best of my property and make the sale as easy and quick as possible. I had been tempted to go with a local estate agent, but C&W obviously have a broader client base and the Reigate branch is well established and had equal local knowledge and contacts. Good luck with your sale!
Dear Mrs FrostThank you for leaving a review! It's great to hear how positive your experience with our agents has been and how Katrina in particular has gone above and beyond to make the sale of your property as quick and easy as possible.Best wishesBecky JenningsSenior Operations Director, Cubitt & West
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
