Cubitt & West Reigate reviews in Reigate and Banstead

★★★★★ 5/5

Google

My brother David and I would like to thank Max and the entire team for their tremendous efforts, friendliness and support in selling his home. Max was always polite, reassuring and friendly whenever we needed to communicate. Our experience with the Reigate office most definitely helped to make David’s first move in nearly 70 years a positive one!

Suzanne · 11 March 2026

★★★★★ 5/5

Google

I had a fantastic experience with Katarina throughout my recent property search. Although I ultimately decided not to purchase in Reigate, her knowledge of the local area was exceptional. She was incredibly knowledgeable about the travel links to London, local amenities, and the wide range of activities and opportunities available. Her customer service was excellent throughout and she was always helpful, professional and genuinely interested in finding the right property for me. If I am ever in a position to purchase another property in the area, I would have no hesitation in asking for Katarina personally to help me again. I would highly recommend her to anyone looking to buy or sell a property.

Steven · 11 September 2026

★★★★★ 5/5

Google

As a first time buyer, what could have been a very overwhelming process has been made much easier by Max’s help. From arranging viewings and offering insight to answering any and all questions I had (no matter how silly), Max has given me the confidence to understand what I want and thanks to him I have now put an offer in. 10/10 service, thank you Max. :)

Lucy · 18 December 2025

★★★★★ 4/5

Google

We didn’t end up buying through Cubitt & West by chance, but loved working with Max Gill. He was super knowledgeable and was already ready to answer any questions that we had as first time buyers! Dropped one star only due to the other agent who showed us around on viewings as she didn‘t seem to know anything about the areas or houses sadly. Just depends who you get but Max was great!

Tasha · 11 July 2026

★★★★★ 5/5

Trustpilot

The team was super helpful and made the…

The team was super helpful and made the whole process easy and smooth. We’re really happy with our new place. Highly recommend! Thanks to Holly and her team.

Milana · 27 September 2026

★★★★★ 5/5

Google

My wife and I would like to thank the staff at Reigate for helping us sell our property which we brought through Cubitt and west 7 years ago. We were delighted with the service, the team at Reigate continue to offer friendly and supportive advice communicating in a timely and conscientious fashion at all times. By acting quickly Julian and the team enabled us to put our property on the market and sell helping us to secure our dream new home which went on the market prior to this. Thank you!

Tim · 11 May 2026

★★★★★ 5/5

Google

I had a great experience working with Max. He was professional, patient, and thorough. He took the time to arrange viewings, provided clear and detailed information, and followed up diligently without being pushy. Everything was handled with genuine professionalism. Although we’ve now gone under offer on another property, I’d happily reach out to Max again in the future and would recommend him to anyone looking to buy or sell.

Stahl · 9 November 2025

★★★★★ 5/5

Trustpilot

Fantastic level of customer service

My experience with cubitt and west has been fantastic from the get go. They have been very helpful and always there to answer questions if I had any. They reply super fast and if you phone them, they are more than happy to speak on the phone with you. A special mention for Julie who has been fantastic throughout my whole sale of my property. We had a few things go wrong in the chain and she has been fantastic guiding me through it!

Kirbie · 24 August 2026

★★★★★ 5/5

Trustpilot

We had a property viewing with Lucia…

We had a property viewing with Lucia today, and she was extremely helpful, friendly, and professional throughout. She demonstrated excellent knowledge of the property and provided us with valuable advice, making the viewing a very positive experience. I would highly recommend Lucia and her services to anyone looking for a professional and helpful property agent. Cindy

Cindy · 10 October 2026

★★★★★ 5/5

Google

We had a fantastic experience with Cubitt & West in our journey to find our new home. The entire process felt smooth, professional, and supportive from start to finish. A special thanks to Safiya, who was outstanding throughout, incredibly patient, sincere and always contactable. Safiya supported us on numerous viewings, offering helpful insights and never making us feel rushed or pressured. Her enthusiasm and warm approach made a stressful process feel much more manageable. We would recommend Cubitt & West to anyone searching for a new home.

Simon · 26 June 2025

★★★★★ 5/5

Google

Katarina and her amazing colleagues truly excelled during our buy and sell process. The level of communication and dedication we experienced was exceptional. With their extensive database of buyers, my house barely made it to the market before being sold to the first viewers! They did a wonderful job matching their buyers perfectly with our home. Their negotiation skills on our behalf helped us navigate the purchase and sale with such ease, leading to happy agreements for both sellers and purchasers. I wholeheartedly recommend Cubbit & West in Reigate! This is our 6th move, and I can confidently say we've never had such a smooth and delightful experience before. A huge thank you to Katarina, Julian, Rosie, Nicola, and the entire team for your hard work and kindness! Katarine, I hope you see this review as you truly deserve this accolade and appreciation from us. Thank you

Deborah · 24 June 2025

★★★★★ 5/5

Google

I dealt mainly with Katarina at Cubit & West who tirelessly pushed to sell my property in a difficult market. Katarina was always at the end of the phone and always gave me great hope that she would sell it which, in the end, she did. Thank you Katarina for all your hard work and professionalism.

Bradley · 11 February 2026

★★★★★ 5/5

Google

My wife Cecilia & I recently exchanged on a property in Reigate with Cubitt & West. We'd like to thank Katarina for her excellent service. She was always there to help us. Katarina, allowed us to visit the property on numerous occasions to help us in making our decision and doing our due diligence. Katarina went over and above and often was willing to take calls out of hours and even filled in for colleagues who were on leave later in the process!

Rhys · 22 June 2025

★★★★★ 4/5

Trustpilot

Passionate and informed

Ben was passionate at our meeting and has a lot of good ideas, just hope he gets the right interest and price

Mr · 4 October 2026

★★★★★ 5/5

Google

Max is the agent I have dealt with mostly and he has always been very obliging and arranged many visits to the property with various builders etc prior to exchange as well as chasing up any queries. He has always responded promptly to calls and messages and has been well versed in the details of the property.

Lynn · 11 January 2026

★★★★★ 5/5

Trustpilot

Abbey Kitchener made every process easy…

Abbey Kitchener made every process easy for me, thank you cubist and west thank you Abbey for your nice and easy customer service assistant

Adebayo · 7 September 2026

★★★★★ 5/5

Trustpilot

Very professional very friend very…

Very professional very friend very knowledgeable Zoe made me feel very relaxed and at ease with the whole experience

Sam · 7 October 2026

★★★★★ 4/5

Trustpilot

Very nearly five stars

I’d have given 5 stars had C&W found a property for me. In the end, I found one through a rival estate agent. But C&W - Libby, Yasmin, and Tracey - couldn’t have been more helpful in my property search, sending details by email and text on a regular basis, following up with phone calls. By far the most engaged estate agent in Southsea.

Mike · 7 October 2026

★★★★★ 5/5

Trustpilot

Proactive and organised estate agents

Alia was extremely proactive and helpful in suggesting properties to view and arranging next steps. Thank you.

Emma · 24 September 2026

★★★★★ 5/5

Google

I have worked with Cubitt and West multiple times and always been happy with the service. Most recently, I worked with Tyler to help us rent out a 3 bedroom house. He was fast, professional, and experienced. A+ service, and he even worked late / weekends to get us the best result and the most speedy solution. Cant recommend highly enough

Vaibhav · 11 October 2025

★★★★★ 5/5

Trustpilot

Valuation

hada valuation today although we are not on the market. The team Chris and Claire were very helpful.

Sue · 19 August 2026

★★★★★ 5/5

Google

Brilliant service. Christopher and Katarina were very helpful and responded promptly to any queries we had.

Greg · 11 August 2026

★★★★★ 5/5

Trustpilot

Great service

Mo the manager at North End branch came to view the property we were selling.we couldn’t have asked for anyone better, he was very informative and positive in his approach.His customer service was first class and he gave us the impression he was going all out to get the property sold.We also had quite a few dealings with Julie who kept us informed along the way, if we phoned with a query she e -mailed the solicitor and once she received an answer she would ring and let us know.Everything was sorted very quickly.we would like to thank all the team who work there too.Thankyou you for making what could be a very stressful time plain sailing.I would definitely recommend you to anyone.

Jim · 21 November 2024

★★★★★ 1/5

Trustpilot

Very Disappointed all round

Don't often write reviews however as my decision to use this estate agents was based on so many good reviews, I felt I needed to share my experience.After having 5 valuations of my apartment, I decided to use the Southsea branch as I was very impressed with their manager Samara. She was very prepared and seemed very knowledgeable and didn't just tell me what I wanted to hear. They were the most expensive but she justified that with all the extra things she offered to sell my property such as building initial excitement with a pre-launch, with their list of 200+ looking for a similar property working with homeserve for over 60s.Once the contract was signed, communication just disappeared and there was no pre-launch. Just the day before my property went live, only a handful of people had been contacted so there was no such pre-launch. the launch for a weekend went wrong and my property only went on one of the main sites and not the others like it should. They didn't even notice. I had to advise them on the Monday that my property was missing. One of the biggest failures was on the advert was no floor plan and I wasn't generally happy with the advert at all. It was very basic and not making the most of the property at all. Despite multiple calls I couldn't get hold of the manager and she never bothered to call me back and she was the only one that could make any changes apparently. I was then told that a floor plan hadn't been done as my own photos were used but this was never explained. Weeks went by and after going into the shop directly I finally managed to get agreement to some changes made and I was told a floor plan was being done, however all the changes still didn't get put through. I basically re-wrote the ad myself and the floor plan was only put on as a picture so it still didn't show there was a floor plan and there was a sizing error on it that again I pointed out. I didn't get any interest at all or a single viewing on my property, a very smart and tidy property, and there was no communication or feedback around what was happening and what they were doing to sell and even though I tried to express my disappointment they just didn't seem to care and then just blamed it on the price. I don't dispute the market is challenging but I strongly feel the advert let it down and the lack of a floor plan was a big failure, I've also noticed that links that I see on Facebook don't work so when you click on a property that they are advertising it just takes you to a blank white page.Selling a property is stressful enough but it should be a collaborative approach with your agent and I found the total lack of communication and feeling that they were not interested a real let down.

Julie · 17 November 2024