Cubitt & West Banstead reviews in Reigate and Banstead

★★★★★ 5/5

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Excellent all round service.

Samara was brilliant and got us over the asking price in our sale and helped us negotiate a price for our purchase. The photos were excellent and showed our house in the best possible light. The sale progression team were amazing and Julie made it all very simple.

Joe · 14 May 2022

★★★★★ 5/5

Trustpilot

Sales progression

Following on from a very fast sales agreement on our property, which we’ve already reviewed, we moved onto the contract stage. Even though our buyer’s mortgage has already been agreed in principle, the final agreement proved very difficult to secure, mostly due to really tricky market conditions. The whole process took longer than we had hoped, but Julie Bramble, our designated sales progressor, did an absolutely top job on keeping the whole process moving and on smoothing out the inevitable wrinkles. To be honest, this sale could quite easily have fallen through without Julie’s input. We’ve completed today and we couldn’t be happier with the service received from C&W.

Peter · 27 October 2023

★★★★★ 5/5

Trustpilot

Fantastic service

We recently rent a house through cubbit and west southsea and they were fantastic to work with , very helpful and caring, prompt to aid whenever necessary and quick to respond.Special thanks to Dan for always being patient and helping to make everything go swiftly!

Mariana · 18 September 2022

★★★★★ 5/5

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Amazing service and a pleasure to deal with

Leonie and colleagues at the Redhill Branch went above and beyond what I would have expected from them to help my mother move under very difficult circumstances. They were always there with a cheerful voice and a resolution to the many problems we had. I would whole heartedly recommend them. Marvellous job. Thank you

Nicola · 14 May 2021

★★★★★ 5/5

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Ciaran Street has been absolutely…

Ciaran Street has been absolutely amazing in sorting everything out for my move. I haven’t even moved in yet but am honestly so impressed with the level of service he has provided. Even when there was an issue with the meter in the new property Ciaran done everything possible to sort this out and his communication was fantastic. It is hard to find such incredible customer service and he is the best I have ever dealt with.

Adrian · 14 September 2022

★★★★★ 5/5

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Dan was prompt

Dan was prompt, polite and helpful throughout the process of my viewing and enquiries.

Connor · 3 October 2024

★★★★★ 5/5

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Great experience of selling with Cubitt and West

I recently sold my house and chose Cubitt and West to market it. The sales team was brilliant in putting the plan together and market it. I recieved offer on the first open day itself that I accepted. Post offer process was where Heather followed up with all parties and progressed the sale. Heather kept me informed all the time as well. I am glad I didn't go with self help model of selling via website as there is a lot of chading and follow ups required post offer acceptence that was done by Cubitt and West team.

Preeti · 29 March 2022

★★★★★ 5/5

Trustpilot

A great professional and personal experience

Dan at Cubitt and west went above and beyond in helping me get tenants into a flat of mine in an incredibly tight timeframe.Regular updates and transparency made the whole process a lot easier, would highly recommend Dan for any services needed and will be in touch with Cubitt and West again for when I need another tenant.

Tom · 19 February 2024

★★★★★ 5/5

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First time buyers

Myself and my boyfriend are first time buyers and didn’t really know much about the process of buying a house . I can’t thank the girls enough, especially Amelia, Maddy and Louisa, who were always so friendly and caring when speaking to me . I never once felt like I was asking a silly question they always made me feel valued and relaxed. It was really nice to know they were routing for us as well. I would highly recommend them to anyone looking at buying or selling. I particularly really appreciated that they made me feel like a human and not just a number like I’ve experienced else where .Thanks so much for everythingBecky and Tom!

Becky · 15 March 2022

★★★★★ 5/5

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A great team involved on my house sale - 100% recommend!

Overall I found the whole process of my house sale with Cubitt and West a straight forward experience (thankfully) with great customer service from all people involved in the branch.I have to say, it was a very stressful process as I was also trying to purchase a new house to move on to, however none of the stress was as a result of anything from anyone at Cubitt and West and in fact they made it easier for me to understand the steps along the way of the process and tried their very best to chase up enquiries for me, to make things move faster.I cannot recommend the team enough (Julie Bramble, Mo Hussain and Zoey), all were very lovely people and very helpful and I would always consider using them again for a house sale (not that I am now planning to move again anytime soon!!) ;)

Emma · 25 September 2023

★★★★★ 5/5

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Heidi and the team at Cubitt and West…

Heidi and the team at Cubitt and West Ashington are amazing. The sale wasn’t easy with two buyers pulling out, however the team sold it within a week each time. Third time lucky and we finally sold. Thank you all so much for your hard work.

Nick · 12 June 2022

★★★★★ 1/5

Trustpilot

Awful experience, never again

I would leave less than 1 star if I could.I have rented over 10 properties from a variety of estate agents and I have never had a worse experience than Cubitt & West. When we moved in, the property had not been cleaned since we had a viewing, with 3 dead wasps in the bathroom, dust everywhere. A 'builders clean' had not been carried out.We emailed our property manager a few weeks after moving in and instantly got passed on to his assistant property manager, we never heard from him again.There was an ongoing issue with the bins and bin collection at the start of the tenancy, but Cubitt & West provided no support in contacting the council to address this.The inventory checklist included the wrong meter serial numbers, which lead to an ongoing issue with the energy provider (wasting multiple needless hours on the phone).We had severe issues with our neighbours due to noise and Cubitt & West were unresponsive and unhelpful on the matter, essentially saying they couldn't do anything to help us and it was out of their hands. We provided several evidenced claims that our neighbour was breaching her contract, but we were not able to speak directly with the landlord and Cubitt & West refused us this access. We believe they were not raising the issue properly with the landlord and didn't stress the severity of the matter with the landlord. They provided no advice on how we could address the issue effectively. We spoke to a specialist solicitor for advice who said Cubitt & West failed in their duties to provide us with relevant and helpful advice and he was shocked to hear how they had been reacting to our issues. It was only after we contacted our neighbours estate agents that anything was addressed.

Christian · 16 February 2022

★★★★★ 5/5

Trustpilot

Ashington Office

We have purchased a new home through Cubitt & West in Ashington and can highly recommend this branch.We dealt with Heidi who was very helpful, friendly and professional throughout the whole process.We were also kept up to date via email from the sales progressor allocated to our puchase.Very please with a great service.

Georgia · 22 March 2021

★★★★★ 5/5

Trustpilot

I would really recommend Julie Bramble…

I would really recommend Julie Bramble - she was dealing with the other end of our chain, however, was very helpful in keeping us updated with the progress throughout and always responding to me which is usually very rare. Thank you for taking the time to help us during a stressful period!

Leila · 24 May 2021

★★★★★ 5/5

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I would like to personally thank Mark…

I would like to personally thank Mark Pelley who helped progress our case for all his very hard work, dedication, professionalism and endless patience getting a tricky lease resolved. If it had not been for his calm resolve and help, this sale would not have gone through. I cannot thank him enough.

M · 14 May 2021

★★★★★ 1/5

Trustpilot

Swindlers. I used the Horley branch

I used the Horley branch. It was 8 months of hell. They set up my sale twice on a wing and a prayer, doomed to fail, causing unnecessary stress and financial loss, they withheld vital information from me until the point of no return on several occasions, breached all codes of practice, had no urgency to facilitate a smooth sale whatsoever, this was left to me. They have a very misleading set up. There is no redress for complaint because they refuse to take any responsibility. They do not belong to any proper governing body, only the Property Ombudsman which is a waste of time because they protect the agent, not the client. Don't go there, never again.

Linda · 23 January 2022

★★★★★ 5/5

Trustpilot

Super efficient purchase with C&W

I recently bought a flat through Cubitt & West who made the process as efficient as possible. It can be a stressful time buying and selling but Karen, Angela and the team were always on hand and super quick with responses and chasing up solicitors. Excellent service and I would highly recommend.

Jude · 3 May 2021

★★★★★ 5/5

Trustpilot

Efficient, helpful and friendly

All of the team in the Cranleigh office were efficient and hugely helpful - in particular Kerry-Ann. It also made an enormous difference having a designated Sale Coordinator in Lindy Cunningham, who was on top of the whole transaction from end to end and dealt with all solicitors and agents.

Susie · 13 September 2021

★★★★★ 5/5

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Quick, Easy and Professional

This was by far one of the easiest tenancies I have had the pleasure of arranging for myself and my family. Everything went smoothly and was arranged super quick. Dan in particular was brilliant at keeping us informed every step of the way and we are very much looking forward to moving into our new home.

Jacqueline · 1 March 2024

★★★★★ 5/5

Trustpilot

Woodingdean branch handled our sale…

Woodingdean branch handled our sale very well and we appreciated the fact that they kept us up to date each day, and chased when things were a bit slow. Thank you Sarah and Veronica.

Cheryl · 3 July 2023

★★★★★ 5/5

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Holly was very professional and let our…

Holly was very professional and let our property very quickly.

Sue · 31 October 2024

★★★★★ 1/5

Trustpilot

Very disappoined

We chose Cubit & West as they seemed more professional and from the very beginning we were told ' we will be with you every step of the way' They were not there very much at all, no callbacks no follow ups.Basially we were left to our own devices and talked to our buyer directly.The house sold in 2 days so it was almost like take our money and run, in fact the Estate Agent said he had already sold it before our open day??The vitual tour cost us £90 , well they actually they took it twice and were very rude when I asked for £90 to be refunded , we were told 'it takes 10 days' ! nice!So the open day did not happen and the vitual tour was a waste of mour money!We were not very happy all round, we have moved to the IOW and C&Ws partner Co. Pittis were just as bad if not worse, no communication, really bad service.The only saving grace was towards the end ( 5 months) Julie Bramble from C&W was the exception, she was absolutley wonderful and helped us get over the line and kept us updated that last month.Unfortunately we would never recommend or use Cubitt & West or Pittis again.

Katie · 21 December 2021

★★★★★ 5/5

Trustpilot

Helpful and friendly

My partner and i walked through the door and were greeted by Nicola. She has been helpful and really down to earth. Nicola managed to capture what we are looking for from chatting with us and showed us properties accordingly. She also recommended her mortgage advisor colleague, Wayne, who has given invaluable advice and support. Great company, would definitely recommend.

Mamachick · 25 September 2024

★★★★★ 5/5

Trustpilot

Thank you

It was a difficult sale, the challenge being the seller's solicitor, the seller living abroad, and Royal Mail. Fortunately we managed to arrive at the end and Julie was very patient to chase for me. thank you

A.M · 21 March 2023