Every review we hold for the Redhill office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAmazing service - personal, expert, considerate. They got us loads of viewings and found a buyer who was really motivated to seal the deal. We felt properly supported throughout the (at times quite stressful) process. Thanks so much to all the team. Highly recommended.
Will · 9 August 2025
Agent replied · 12 November 2025
Thank you so much for your kind words. We’re really pleased to hear you felt supported throughout, it means a lot to know the team helped make the process a little easier, especially during the more stressful moments. We truly appreciate the recommendation and wish you all the best in your new home.
★★★★★ 5/5
FacebookRalph James were brilliant from start to finish during the sale of our house. Robin and Ashley were always at the end of the phone or a text to keep us updated and reassured throughout. The market changed a bit between our initial valuation and when we were ready to list so we ended up getting a little less than we’d hoped for, but that’s life! Thank you all so much for making it a smooth process. Having been through the purchase process at the same time I can safely say Ralph James are a league above most other estate agents!!
Shaunna · 15 December 2022
★★★★★ 5/5
GoogleHighly recommend Sam and Katie on the rental team at Ralph James. We have been working with them for over 2 years now. Sam is fantastic at managing our tenancy contracts/renewals, and we know our house is in safe hands with Katie managing the property. Both are highly responsive.
Abigail · 3 November 2024
★★★★★ 5/5
FacebookA massive thank you to Ashley and Marie Elise from Ralph James who made selling and buying in what at times felt like an impossible market, possible! We were under offer within a day and secured our dream home in our dream location. No easy feat when our wish was not to move further than 1 mile from our existing home! The team are super professional and efficient from the very first interaction I knew our property was in good hands and we were too. The focus on the little details makes a big difference and Ralph James does detail brilliantly! The marketing photos and video was shot so beautifully, it made us second guess moving! It really captured the essence of our home. Marie Elise is amazing and made me feel that every request or question was never any trouble. She would respond in an instant on our WhatsApp group and kept us well informed throughout the entire process. Thank you for making the selling process so smooth! If we sell again we will absolutely use Ralph James again. We couldn’t recommend Marie Elise and the team more highly. Garin and Josie
Josie · 27 October 2022
★★★★★ 5/5
GoogleI’ve done a few viewings now with the RJ team and have found them to be friendly, responsive and efficient. Ollie has been particularly helpful
LD · 17 May 2024
Agent replied · 23 October 2024
Thank you, Lai! We’re so glad you had a positive experience with us.
★★★★★ 5/5
GoogleGreat experience with Ralph James estate agents. Would highly recommend for any first time buyers. Chris from the Redhill branch was really helpful during the whole process
Francesca · 17 December 2025
Agent replied · 17 April 2026
Thank you so much for the lovely review. We’re really pleased to hear Chris and the Redhill team were able to support you through your first purchase. Wishing you all the best in your new home, and thank you for recommending us!
★★★★★ 5/5
GoogleWe sold our house through Ralph James. From the start Robin was brilliant. Professional, honest, calm and highly communicative. We had a very challenging chain and Ralph James were amazing throughout always communicating with us, there to speak to and most importantly, finding solutions! Believe me, you need someone in a difficult chain, to find solutions and depend on! Highly recommend to anyone wanting a brilliant service from start to finish. Also, thank you to other members of Ralph James who all, acted as a team and helped. Thank you for making it happen and for being a pleasure to work with. Justin & BecksPositiveResponsiveness, Quality, Professionalism, Value
Juzzy · 26 August 2022
★★★★★ 5/5
GoogleI was very fortunate to meet a wonderful lady called Joanna who worked at Ralph James (Redhill) when we went to view a rental property of theirs in Merstham. Two years on and we are still in the same property & I can still count on Joanna when I need to get things done. As a company Ralph James is professional & extremely efficient. When you add Joanna into the mix, charming & pleasant also happens. So here’s to many more years of happy renting for me. Thank you Joanna.PositiveResponsiveness, Quality, Professionalism, Value
Diamond · 17 June 2022
★★★★★ 5/5
GoogleA superb team at Ralph James . They have been my letting agents for 3 years and with the recent search for a new tenant they were quickly in the case . I was kept informed of all their appointments and given sound advice by Joanna on who they recommended . They followed through well and sorted out some minor decor probs that needed fixing with a minimum of fuss or money :)
Good job guys and my thanks to Joanna , Sam and Abigail .
That’s it for now dears Ta ta :)PositiveResponsiveness, Professionalism
James · 17 June 2022
★★★★★ 5/5
GoogleI was the buyer, so am not technically a customer, but had such a positive experience I felt it worth sharing.
Sam Swinburne was the agent handling the sellers' property, and was a consummate professional throughout. In often difficult circumstances, Sam's diplomacy was a difference-maker that helped ensure the purchase went through.
He was a fair and positive arbiter of issues between solicitors, and would proactively look to ensure both sides were well-versed in what was happening, and who could act in what way at any given stage.
Very polite, knowledgeable and contactable throughout - I'd certainly consider Ralph James' services when I come to sell the property.
Ben · 17 June 2022
★★★★★ 5/5
GoogleI had a very great experience using Ralph James Estate Agents in finding a property to rent. My agent Joanna was more than amazing. I have used agents in the past but this has to be my best experience yet. She was very professional, explained every process as we went along clearly, got back to me very promptly, informed me of any changes appropriately and in a timely manner.
When i spoke to Joanna initially, she was very friendly and warm and when i met with her personally she was an absolute joy. Calm, professional and made me feel at ease. Even when she wasn’t in the office, there was always someone else to respond to me and answer my query.
I would definitely be recommending Ralph James Estate Agent and mostly recommending my agent Joanna.PositiveResponsiveness, Quality, Professionalism
Oghele · 17 June 2022
★★★★★ 5/5
GoogleWe have just sold our house using Ralph James and are really pleased with the service received. The communication has been brilliant, helpful and really easy. Jasmine has been an absolute pleasure to speak to on an regular basis. Our sales agent on our new house has also said Jasmine has been fantastic. Thanks also to Robin for helping to sell our property. We would recommend using Ralph James!
Alexandra · 17 June 2023
★★★★★ 5/5
GoogleRalph James are the best estate agents by a million miles, I will never use another agent. We’ve sold and purchased multiple properties and have them managing our buy-to-let properties for us too. The service is 5* everyone I deal with us super knowledgeable and friendly. Keep up the amazing work guys! Special shout out to Ashley, Katie, Sam and Robin who I’ve dealt with lots of times.
Amber · 17 June 2023
★★★★★ 5/5
GoogleI have been using Ralph James' Fully Managed service to help me rent out a property and have been most impressed by the excellent service provided by Joanna. When she gets involved any apparently insuperable problems are quickly overcome and resolved. I have informed my tenant that Joanna is the "go to" person if they encounter any difficulties, and they have also praised her efficiency. She is courteous and her manner is friendly but always professional when contacted.
Anne · 17 June 2022
★★★★★ 5/5
GoogleI can’t recommend Ralph James enough. A very personal and professional service.
I worked closely with Sadie and Kelly. They are amazing, kept me updated on the progress of our sale. Always happy to help answer any questions and guide me …
Peter · 17 May 2025
Agent replied · 12 November 2025
Thank you so much for your generous feedback. We’re really glad that Sadie and Kelly could be there for you throughout the sale, having that personal connection and support can make a big difference, and it means a lot to us that you felt that. We'll be sure to pass on your kind words to them both!
★★★★★ 5/5
GoogleI have met Adam from the Redhill office on two occasions now and he has been fantastic. Has always followed up on the viewings, was informative but not pushy which I really appreciate. Would highly recommend dealing with Adam in the future.
Pia · 17 May 2025
Agent replied · 17 April 2026
Thank you for such a thoughtful review! We’re so pleased you’ve had a positive experience with Adam, he’s a great part of the team and really values building trust and providing helpful, pressure-free support. We really appreciate the recommendation!
★★★★★ 5/5
GoogleWe dealt with Sadie for the sale and marketing then Robin for the finalisation. Really impressed with the speed with which potential buyers were attracted. There were visits well before the property was fully marketed.
Robin was excellent in chasing up all parties to ensure timely Exchange and Completion even getting me to chase our solicitor.
All in all a great sales and marketing experience
Nigel · 17 June 2023
★★★★★ 5/5
GoogleHi Everyone.
I would just like to comment on the EXCELLENT service we received from Ralph James Estate Agents in Redhill. We completed on our sale in October this year we especially like to thank Robin who was our main contact and not forgetting Ashley of course. We had many estate agents trying for our business but after speaking to a few we opted for Ralph James for many reasons including the set up of the operation the very smart office the web site and the professional approach and communication from all the team not forgetting Thomas, we would certainly use again and you would be lucky to find better.
Thanks again Mark & Fiona.PositiveResponsiveness, Quality, Professionalism, Value
Mark · 26 August 2021
★★★★★ 5/5
GoogleWe have just completed a mammoth multi-move having sold our house, my mums house and then bought our forever home. We used a different agent for the first sale and then moved across to Ralph James for the second sale and my word, what a difference! The staff at Ralph James are something else. Nothing is ever too much trouble and they go out of their way to support and help you. Ashley has been a superstar from day one and Caedi has to be the most thoughtful employee, caring for the well-being of my nervous, elderly mother from the outset. The team are exceptional and although we are now in our forever home and don’t intend to move again, we wouldn’t hesitate to recommend this amazing team. Even the final ‘goodbye’ touches were heartfelt. On the completion of sale we were presented with a beautiful flower arrangement and cupcakes for our new home as well as a ‘congratulations’ card signed by the team - a real personal touch that wiped the floor with the ‘business’ box we were handed by our previous agent - filled with promotional leaflets and including a packet of noodles and some stale biscuits! Ralph James make you feel like you are family from start to finish and I am so glad we found them. Thank you team, you are amazing. Mr and Mrs Giles (and mum).PositiveResponsiveness, Quality, Professionalism, Value
Victoria · 26 August 2021
★★★★★ 5/5
GoogleIt has been a pleasure working with Marie-Elise at Ralph James. She very efficiently coordinated our chain of properties to ensure we exchanged in a timely manner. At all times, she was proactive in communications and responsive to questions and concerns. Thanks Marie-Elise - we hope to live in this house for a long time, but if not then we will return to you!
Kate · 17 June 2023
★★★★★ 5/5
GoogleI am glad that Jocelyn from Ralph James helped me in getting my much needed house fast. The team was really quick and helpful with all the requirements.
A big thank you to Jocelyn, Sam, Katie in making the entire process smooth for us.
The quick turnaround was helpful. I can't thank the Ralph James team enough.
I strongly recommend Ralph James.
Best,
Dhanshree
Dhanshree · 17 June 2023
★★★★★ 5/5
GoogleWe would like to say a big thank you to everyone at Ralph James for being so easy to work with. We carry out the property maintenance for the lettings/maintenance team at Ralph James and it is always a pleasure and stress free.
Thank you to Katie for all you do, you are a true asset to the company, your landlords and tenants :)
APMR · 17 June 2023
★★★★★ 5/5
GoogleI recently had the pleasure of working with Adam from Ralph James, and I couldn’t be more satisfied with the experience. From the very first contact, his professionalism and expertise were evident. Communication was excellent throughout the process and I was kept well informed of each development. I will definitely use Ralph James in the future.
Caroline · 16 October 2024
Agent replied · 23 October 2024
Thank you, Caroline, for your lovely feedback! We're so pleased to hear that Adam's professionalism and communication made your experience with Ralph James a positive one. Keeping clients well-informed is a priority for us, and we're delighted you felt supported throughout the process. We look forward to working with you again in the future!
★★★★★ 5/5
GoogleWe recently bought a house through Ralph James and the entire process was very smooth and easy. Natalie was our dedicated contact, and she ensured regular communication and amazing support throughout.
The same professionalism can be said with the wider team who we dealt with (Robin, Chris, Carole).
We also used Leah to assist with our mortgage application, which was a great decision. She was extremely thorough and highly efficient; taking a huge burden off our shoulders.PositiveResponsiveness, Quality, Professionalism
Chris · 26 August 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
