Every review we hold for the Redhill office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDespite our house being a little quirky Leaders stuck us with what proved to be a difficult sale prior to appointing them. Daniel and Collette are amazing and the communication is second to none.
They were with us every step of the way, remembering at all times that we were the clients.
Having used two agents prior to Leaders, one of which we are pursuing legal action against for fraudulent activity, Leaders by far and away surpassed our expectations and I would have no hesitation to recommending them to others.
Thank you for all of your help.
Nathan · 25 August 2022
Agent replied · 24 August 2024
Dear Nathan Fryer,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleWe have had a great experience dealing with Leaders and specifically Kerry Walker. She dealt with all our requests happily and delivered them successfully. Right from our very first viewing to the contract exchange
she was always more than happy to assist us in our queries (and we had a millions of them being first time buyers!), arrange appointments, get updates. She would always follow up with us and vendors on regular basis, ensuring that the everything is on track. We have been very fortunate to have Kerry handle our case. Would definitely recommend her!
Bhakti · 25 August 2022
Agent replied · 24 August 2024
God afternoon,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleElla and tee were very helpful throughout the viewing and I can vouch for leaders for being the best letting agents in Redhill !
Venkatesan · 10 August 2025
Agent replied · 9 September 2025
Dear Venkatesan S, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleLeaders Agents in Redhill have very efficient, professional and friendly staff. Megan has been amazing in helping us find and secure a property. Highly recommend.
Lisa · 11 January 2025
★★★★★ 5/5
GoogleLeaders were great during my house move experience. Madeleine is incredibly friendly and the welcome package was a lovely touch.
Sabrina · 25 August 2023
Agent replied · 24 August 2024
Dear Sabrina
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMany thanks to Jorden at Leaders Redhill for impeccable service and a successful smooth move. I have moved many times over the years and this was the smoothest by far. Well done Leaders!! Highly recommended. Abby TruelovePositiveProfessionalism
Abby · 25 August 2021
Agent replied · 24 August 2024
Hello Abby Truelove
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Care Team
★★★★★ 4/5
GoogleMy husband sold a house through Leaders in the last few weeks.
He dealt with Daniel Beckson and found him helpful, efficient and
positive.He provided him with updates throughout the sale.Very good.
Peter ManningPositiveResponsiveness, Quality, Professionalism
Magdalena · 25 August 2021
Agent replied · 24 August 2024
Hello Magdalena,
Thank you for your review. We love to receive positive comments after customers have had great experiences with us. It was lovely to hear that the service your husband received from Daniel was helpful and efficient in the sale of his property.
Many thanks
Customer Relations Team
★★★★★ 5/5
GoogleBradley was very professional and got everything done for us very quickly. I could not have asked for better service. I will definitely be recommending Leaders to all of my friends and family. Thank you Bradley
Sayon · 25 August 2021
Agent replied · 24 August 2024
Hi Sayon Pri,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Redhill. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleMegan provided an excellent and stress-free rental onboarding experience. She is professional, and highly responsive, guiding us through every step of the process with clear communication. Her dedication has given us a feel that rental through Leaders will be seamless and enjoyable.
Keone · 16 November 2024
Agent replied · 9 December 2024
Dear Keone Mzingwani
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleConsistently good and efficient. I have been using Leaders for nearly ten years now and to date provided good tenants with a very efficient service. If needed their IT is first class which enables contracts to be signed remotely via docusign which is invaluable for progressing lets as quickly as possible to minimise any void periods. Charging is fair and in line with the local market price for what is an above average service.
Paul · 26 August 2019
★★★★★ 5/5
GoogleExcellent estate agents, Daniel the manager was very helpful and attended the viewing of a flat that I was interested in buying. I placed my offer on the day, and I was told the very next day that the owner confirmed to sell the flat to me. Therefore I am very pleased with the service that I've received, thank you Daniel for all your help in securing my first property purchase!!
Agne · 25 August 2020
★★★★★ 5/5
GoogleOur lettings agent Madeleine has been extremely helpful and responsive from the start of the process.
Joshua · 25 August 2023
Agent replied · 24 August 2024
Dear Joshua
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleNo stars !! I moved into a property 2 weeks ago started messaging about problems within the 4th day non stop sound/damp/mold Issues with the house it’s funny really because underneath is are landlord (Wilf Harrarld) stating that leaders have done a wonderful job with his tenants but I’m his new tenant and ive very unhappy and angry that we have been lied to when full well leaders and the landlord knew The house has a rising damp and sound issues problem through out the house which no one mentioned prior to moving .Tenants leaving every 6months due to damp/sound problems which the landlord and leaders know all about yet nothing has been done in years previous tenants have also been complaining about this issues yet nothing been done my advice don’t get lied to use another agency !NegativeQuality, Professionalism
Danny · 25 August 2021
Agent replied · 24 August 2024
Dear Danny
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance but we believe Branch have been in contact and are working on resolving matters.
Kind regards, Customer Care Team
★★★★★ 1/5
GoogleNo professionalism, ownership, and customer service. They simply don't care about you. They only care about rent and direct debits. If you call or visit the branch for any request, they ask you to email, but they never respond. Especially for Indian community please avoid this agency as they don't seem to take our request seriously. I heard from other Indian living in Redhill that other lettings are far better. They will treat you very nicely when you approach to rent or buy, i.e, the first time, but once the deal is over, you mean nothing to them. Indian community please avoid this letting agent. Thanks.
Sirisha · 25 August 2021
Agent replied · 24 August 2024
Dear Sirisha
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleI have had a few complications with my tenancy, but I can honestly say J.F at leaders has been very accommodating and helpful, I couldn't have asked for more. I have always felt at ease and reassured that the issues I was experiencing at hand were being swiftly dealt with. I usually get very anxious waiting with things like this but I havent been anxious once with J.F helping me with my enquiries. I would reccomend leaders for renting or home buying they are professional, efficent and lovely staff members.PositiveResponsiveness, Professionalism
Sophie · 25 August 2021
Agent replied · 24 August 2024
Hello Sophie Montague
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
★★★★★ 5/5
GoogleThe service I received from Leaders in finding a new rental has been fantastic. I found myself in a bit of a tight spot and pretty stressed (and probably quite annoying) but the team were excellent at putting me at ease and keeping me updated throughout the whole process. In particular, Bradley lead us through the whole process and couldn't have kept us more updated and was a pleasure to deal with as well. I couldn't recommend Leaders and Bradley enough.PositiveResponsiveness, Professionalism
Simon · 25 August 2021
Agent replied · 24 August 2024
Hi Simon Whitcombe,
Thank you for the great review of our Leaders Estate Agents Redhill team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleIn my dealing with Leaders and Jessica Willis in particular, I have found them to be extremely professional, quick to act and respond and always lovely and approachable to speak with. As a busy mum this is just the service I need when issues with tenants arise. Jess also has a very nice approach with our tenants which makes for a smooth working relationship all round. If I were leaders I would consider her a great asset!PositiveResponsiveness, Professionalism
Wilf · 25 October 2021
Agent replied · 24 October 2024
Dear Wilf Harrald,
Thank you for the great review of our Leaders Estate Agents Redhill team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 5/5
Google"It’s been a very good experience for me because, as a foreign woman, it is sometimes difficult to understand everything. However, I met Ella, who has been very friendly and nice, explaining all the things I have to do. So the customer service is highly excellent."
Shobitha · 25 June 2024
Agent replied · 24 August 2024
Dear Shobitha Shibu
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleThe worst agency ever in my 15 years of experience in the UK. They never care about tje tenant ,All they care about is getting you in the house and getting money from you, And when you leave the house they will never help you or support you as a tenant . We are just a cash machine for them.
Dr · 25 August 2023
Agent replied · 24 August 2024
Dear Emad Abo Ebeid,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleI couldn't have asked for better service from the redhill branch. Bradley was such a great guide throughout the whole thing. I will definitely use leaders again in the future
Kierran · 25 August 2021
Agent replied · 24 August 2024
Hello Kierran Cannon
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
★★★★★ 5/5
GooglePatrick of Leaders Redhill branch was super awesome from start to finished. He help me secure an apartment un less than a month after I took 4 months looking somewhere with other agencies. I am also thankful for the welcome gift from Leaders. Leaders thanks again, you make me a happy tenant. #loyalty
Sanika · 27 January 2024
Agent replied · 24 August 2024
Dear Sanika Foster
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe would like to thanks Ms. Ella Ramsey (staff at Leaders Redhill branch) for her continue assistance during our tenancy. She is friendly, responsible and helpful to us. Hope Ella all the best in her role.
Yuen · 18 November 2024
Agent replied · 9 December 2024
Dear Yuen Kingson
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleElla’s great, she’s been a true professional so far in her efforts to find us the perfect place, she remains 100% transparent and we’re looking forward to her finding us what we need very soon
J · 20 November 2024
Agent replied · 9 December 2024
Dear J Smith
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleExcellent service and support in letting out my property. Jake is courteous, quick to respond and super helpful in sorting out any queries or work that needs doing on the flat.PositiveResponsiveness, Professionalism
Emily · 25 August 2020
Agent replied · 24 August 2024
Hi, Emily Clarke! Thanks for the great review!
All the best, Leaders Estate Agents Redhill
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.