5/5
TrustpilotShipways Dudley
When trying to sell my late parents house I was not having much luck until Winnie came out to do the market appraisal and told me the true value
Trusted Agent profile · Redditch
Shipways Redditch reviews
★★★★★
110 reviews across 1 platform
3 Alcester Street, Redditch, B98 8AE, B98 8AE
Shipways's office in Redditch, at 3 Alcester Street, is rated 1.9 out of 5 across 110 reviews on 1 platform.
Reviews
Every review we hold for the Redditch office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotIn my opinion this company is one of…
In my opinion this company is one of the worst I have had the displeasure to deal with and will certainly stear clear in the future we offered on a property and we where told the offer was accepted subject to being approved or qualified. So we booked time of work took all the relevant information mortgage had been approved funds for more than the 10% deposit as required, we had no chain and was good to go. So at this point we where told to arrange a solicitor which we did straight away and also gave notice on our rented accommodation and paid our mortgage advice. We was both very excited then after all this had been agreed and being told that once the offer had been accepted we where assured that there would be no bidding war as its just not fair (bull💩). So we are sitting there making plans for removal and decorating when I received an email stating that our offer as been rejected because someone had offered more, not even the courtesy of a phone call no response through social media. They cost me and my family money shattered our dreams and upset my children. All this is unprofessional unethical and unacceptable so that is why I am leaving this review for you own sakes stear clear trust me.
2/5
TrustpilotBad after sales service
I was initially impressed, had 30 viewings in one day via an open house day, did sell property but not from any of the viewings they conducted, it was from someone who had bought other properties in my road and contacted Shipways themselves. After it had been sold hardly any contact at all, had no update calls, in fact no contact at all unless it was in response to information I had chased them for. Left 2 messages on one occasion for the manager to call me, no response at all. All the staff were very courteous and helpful when I pushed it, but would have liked much more pro active after sales service from them. They actually had to do very little to earn the £2100 commission I had to pay them.
1/5
TrustpilotAwful
Awful. Requested a probate valuation. "Great!" said the voice at the other end of the phone, brightly. Should have given up there and then (it's more usual to offer condolences...). Liam turned up on time and was personable, didn't look at the outside of the property as it was raining.I then received a marketing report, no signed probate valuation, and was then told they don't do them (the other two firms we called had no problem doing what was required).The icing on the cake is the call I just had from customer services asking how my property search is going....she asked how she was supposed to know when I explained the situation (she couldn't grasp that at no point have I indicated we will be selling or searching for a property so she should not have my details). Clearly poor communication and training of both branch (manager and phone) and call centre staff, and appalling customer service with no humanity. We certainly won't be using Shipways when it is time to sell.
1/5
TrustpilotThe absolute WORST letting agency I’ve ever dealt with
I have lived in quite a few apartments in a number of cities, and Shipways were undoubtedly the most incompetent and money-grabbing letting agents I’ve ever come across.We had 3p in arrears (due to an error in the rounding up of rent), which we offered to pay over the phone but only with a £10 card charge. We then were sent letters threatening eviction and taking us to court OVER THREE PENCE!We also had a broken front door, which we reported twice to Shipways as it was a safety issue - not only could we be easily broken into but at any point we could have got stuck out or in. For the next 8 months we repeatedly received texts and emails asking if the door had been fixed and every single time we said no, only have nothing done. I still received those messages a few months after moving out.They also failed to even show up to viewings, meaning that my flatmates and I had to show prospective tenants around.They also took a large amount out of our deposit and claimed the house was abandoned, when in reality we had cleaned the place before leaving and had just gone home for the summer, so a bit of dust had collected.Yes, I know the apartments are cheap with these guys and that may seem alluring, but I can assure you after a year with this agency, it is never going to be worth it.
2/5
Trustpilottoo pushy and sometimes show a lack of respect for clients
I’ve bought a few properties through Shipways (Rugby branch) and the positives from a seller’s perspective are that they have a good office location and are highly focussed on getting to a sale.The downside is that a brash pushy style shows little respect for those they deal with. I’ve been out onto sales and mailing lists when I explicitly told them not to, been bothered at work after they insisted to my partner that they urgently needed to talk to me (it was just marketing) and been clearly lied to regarding them pushing commission insurance (when I complained they girl apparently couldn’t remember the conversation)
1/5
TrustpilotAvoid Shipways at all costs they scam…
Avoid Shipways at all costs they scam you out of money. They say they can sell your house then make no effort whatsoever for doing so. They stick it on Zoopla etc then do nothing. They charge you for photographs them refuse to give you the money back when they don't sell. Connells and Sequence their management executive are equally as bad. When I made a complaint you would expect a courtesy phone call to help sort any issues of complaint but they are not interested. They have took my money and I have nothing whatsoever to show for it. AVOID AVOID AVOID Shipways go to an Estate Agents who want to sell your property as Shipways have no interest to sell at all. Their Management Company are not interested at all no wonder their reviews most of them are dreadful. Just AVOID.
1/5
TrustpilotI booked an appointment with the…
I booked an appointment with the kidderminster office for a valuation on Sept 2nd . It was confirmed by a phone call in the 4th . On the day of the appointment no one arrived . I rang they had no record of the appointment. It was explained that some how it had been written down on paper but not recorded any where else . What a way to run a business.
1/5
TrustpilotWould score 0 if could
Would score 0 is could, avoid at all costs, slate other agents so you end up believing them when these are the worst of all kind. Lies all the way through sale, complete dishonesty, don't really care about you what so ever and the biggest one of all is Ben, avoid him at all costs, very slippery anyone but Shipways, trust me Oh, were still waiting for money they should have returned to us as the promise for the photos 4 months on .... absolute disgrace and embarrassment to the trade, like the old school dodgy car sales reps
1/5
TrustpilotDue to our experience
Due to our experience, we have lost money with Shipways. We were promised a guarantee that our application was correct and in receiving the house. At the last moment the landlord disagreed and declined our application. They did not explain what to do to meet the requirements to pass application. All the time we had to call them to ask about progress and any documents if needed. I would recommend to avoid this agency because twice we applied through this agency and both houses were declined. First time was advertised through Shipways and next time they promised they were good and not like others.
1/5
TrustpilotVery dodgy folk
Very dodgy folk. Would not pass on an offer to the vendor, even though it was the asking price. Asked my sister to up her offer without passing on the initial offer. When my sister asked why they said " that's they way we do it now, were just trying to get the highest price for our client"Her and her husband are cash buyers but were told there was another buyer interested, who had not yet made an offer as they had no mortgage arranged. Shipways then said it would go to sealed bids, so my sister reluctantly upped her offer. She heard the next day that she had lost out on the bid made because the other buyer had offered more. Then she was told that the successful bid was from an employee at the branch! It seems quite obvious to me that the agents involved manipulated the situation to favour their colleague by telling them what my sister's offer was so that they could easily outbid her.As far as I can tell from reaing the code of practice, as set out by the property ombudsman service, there has been clear discrimination against my sister and her husband.The agent is, by law, required to submit all offers to the vendor and not to discriminate against a buyer for any reason.I'm not sure that the vendor was ever made aware of my sister's excellent position and capability to proceed.I have the sellers address and may well write to inform them of this malpractice. The agent dealing with the sale suddenly changed to someone who doesn't even work at the branch. I think they felt Somone with more 'clout' would be able to deal with my sister's suspicions and questions. In actual fact, he was just even ruder than the girl they had been dealing with previously, so nice one shi*ways. Miserable, dishonest and totally self serving.Buyer beware 🤬
1/5
TrustpilotA very poor experience and service
A very poor experience for the last 6 months. I engaged the Great Barr branch to find me a new tenant, which they eventually did. However, having signed up for a management service, I now find myself with a tenant who's payment schedule is erratic and a branch who's letting team are off sick, so I'm dealt with by the Dudley branch.I've asked for the tenant to be visited and for remedial work to have quotes produced, but two weeks on no progress or calls/emails from the people who are meant to be providing the service to me. Very poor communication and unclear strategy of dealing with tenants on behalf of landlord.
1/5
TrustpilotAVOID THIS ESTATE AGENT and avoid…
AVOID THIS ESTATE AGENT and avoid renting 54 Newey road, B28 0JQ.
1/5
TrustpilotYour automatically judged for being unemployed
It’s sad to see that when you try look for an affordable place with these and other agencies but ur unemployed at the moment your automatically judged and pushed to the side , you don’t even get a chance to prove yourself or even find a place to so you can get a job or better yourself. It’s like they would rather have you homeless than deal with anyone unemployed.
1/5
Trustpilotthey managed to answer the telephone…
they managed to answer the telephone unlike many others I tried, but why is the asking how much commission the charge such a secret
1/5
TrustpilotSeverely incompetent at Redditch branch
Severely incompetent at Redditch branchWasted months on a supposed buyer who didn’t have his mortgage in place despite assurances from the branch staff that he had been checkedDon’t trust a word they say, thanks to them assuring me that I had a buyer for my property I lost money on a survey I had carried out and solicitors fees.Do not use them !
1/5
TrustpilotWASTE OF TIME
asked to view a property and was told they would arrange and let me know . I was the asked to register my details which i did. Then asked if i would like a valuation on my property which i declined as another agent was dealing with my sale. Never got a viewing and never contacted again WASTE OF TIME
1/5
TrustpilotLandlords avoid this cowboy outfit.
Tenants wrecked an immaculate house. Inventory £190 for check-in and check-out so I thought Shitways should know. They couldn't care a F.... Had to chase and chase to get the check-out report. Deposit, I need to get the tenants agreement or go to court. Read clause 1.9.
1/5
TrustpilotNever 😠again with shipways 11 month…
Never 😠again with shipways 11 month waitin 2 get in a flat they are a joke never update u ðŸ˜ðŸ˜”
1/5
TrustpilotI'm looking to buy a house for 4 months…
I'm looking to buy a house for 4 months and every time I like a house to view wich is posted on website for 1h is telling me its already fully booked and can't accept any viewing this bulshet I will not recommend them.
5/5
TrustpilotThe staff at shipways were extremely…
The staff at shipways were extremely helpful and always polite They answered all my queries and resolved all problems which I encountered I am extremely grateful for all there help Thank you 😊
1/5
TrustpilotRotten!
Rotten!Agreed to a viewing in Brockhill Redditch with Sophie. Drove a 30 mile round trip. She didn't turn up.AVOID THESE JOKERS AT ALL COSTS!
1/5
TrustpilotTotally unprofessional.
They have an agent that is totally unprofessional.
1/5
TrustpilotTip for sellers
They are refusing to submit offers to vendors if the prospective buyer doesn't go through their own mortgage advisors. So just the king about withdrawing an offer on a property. If you struggle to sell that's why....
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Questions about Shipways Redditch
How many reviews does Shipways Redditch have?
Shipways's Redditch office has 110 reviews across 1 platform: 110 on Trustpilot (across the whole business).
What is Shipways Redditch's rating?
Shipways Redditch is rated 1.9 out of 5 across all 110 reviews.
Where is Shipways's Redditch office?
Shipways Redditch, 3 Alcester Street, Redditch, B98 8AE, B98 8AE.
