Trusted Agent profile · Redditch
Verified
★★★★★
1,583 reviews across 3 platforms
The Old Church, Ipsley Street, Redditch, B98 7AA
Part of John Shepherd, see every office.
John Shepherd's office in Redditch, at The Old Church, is rated 4.4 out of 5 across 1,583 reviews on three platforms, including 198 Google reviews rated 4.6.
198
Reviews on Google
This office
1,363
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
At John Shepherd, our Redditch letting agents provide top-quality expertise to landlords and investors looking to let a property. With 30 years of experience in the industry, we understand what you want from a Redditch letting agent, and our advice to you will be as unique as your property. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Every review we hold for the Redditch office, from every platform, shown as written. First names only.
5/5
GoogleI can't praise the team enough with the sale of my property. Always friendly and professional, chasing up information on my behalf, and keeping me in the loop. They made the sale process a low stress undertaking. Highly recommended!!!
Thanks Steve for the kind words - its really appreciated - will let the team know! Mat Barnes Director Hunters Chesterfield
5/5
TrustpilotGood viewing with Turkay Hasan
This review is based on our experience viewing a property for sale. The sales negotiator Turkay Hasan was a pleasure to meet, he was very polite, knowledgable and not pushy/bolshy like some other agents. He did a great job.
5/5
TrustpilotJohn Shepherd has been fantastic at…
John Shepherd has been fantastic at looking after our residential property, always professional, responsive, and reliable. Maisy is absolutely brilliant too, friendly, efficient, and a real pleasure to deal with, which makes the whole experience easy.
5/5
TrustpilotI would like to express my appreciation…
I would like to express my appreciation for the excellent service provided by our Property Relationship Manager, Gita Patel. She has consistently demonstrated professionalism, responsiveness, and a strong commitment to both landlords and tenants.
Thank you so much for taking the time to share your review with us. We are so pleased to hear about your experience of working with our team, specifically Gita. It is wonderful to hear that she has made your journey smooth and stress free. Thank you again for your wonderful recommendation and we look forward to supporting you again in the future.
5/5
TrustpilotI have rented from John Shepherd for…
I have rented from John Shepherd for about a year and the staff have been nothing but friendly, polite and very professional. Any reported issue is swiftly handled and my recent encounters with Lara is amazing.
5/5
TrustpilotExcellent
Excellent customer service especially gita you can contact her any time with a problem and she’ll sort it
Thank you for your kind words, Neil. We are thrilled to hear that Gita, provided you with excellent customer service throughout. We appreciate your recommendation and look forward to continuing to support you.
5/5
TrustpilotTracy Savidge - top property manager
Tracy Savidge has been supporting me with all manner of queries since taking up tenancy with Tassi (recently acquired by John Shepherd) in 2021. I've been the grateful recipient of combined experience, dilligence and geniality throughout. Repairs are always promptly arranged. I've rented a number of properties over the years and I've never known more masterful dominion over contractors.Most recently Tracy's been a dependable advisor as I come to the end of my tenancy. I couldn't in good conscience let the great work through the years go unsung.
4/5
TrustpilotThank you Christina you are a star! …
The block management company of my flat took six weeks to repair the damaged roof. This delay resulted in significant damage to my flat. Unfortunately block management was difficult to communicate with regarding remedial repairs, so John Shepherd assigned Christina Williams to assist.
Thank you for sharing your review with us. We apologise for the delays and the damage caused to your flat but we are pleased to hear that Christina was able to provide helpful support and ensure the claim was resolved. Thank you again and we look forward to assisting you in the future.
5/5
GoogleWhat a great service this agent provides, communication is fabulous for a reasonable price. Special thanks to Ash for his undivided attention 👍 …
Thanks for the review - really appreciated. Mat Barnes Hunters
5/5
TrustpilotEasy to contact and good communication…
Easy to contact and good communication with staff. Communicated with aleemah who was prompt with responses and made vacating easy!
Thank you for sharing your wonderful 5* review for Aleemah, we love to hear of your great experience!
5/5
TrustpilotMy five stars go to Reemi Yasmin for…
My five stars go to Reemi Yasmin for helping me find the right tenants, thank you for your support, I really appreciate it x
Thank you for your kind words Karin. We are so pleased to hear that Reemi provided you with helpful support in finding the right tenants. Our team is dedicated to offering reliable guidance and building lasting relationships. If you need anything else, please don't hesitate to reach out to us, we are always happy to help.
2/5
Trustpilot2 painful years
I’ve been with them for 2 painful years. They do not have your best interests at heart. Shabby post inspection left me with £300 of repairs, if there is an issue they choose inflated contractors costs for ease, rather the looking for a practical, cost effective option. Need a speedy email response… maybe in 7 days. Never again
Thank you for your review Emily, could you please share property details to kate.o'driscoll@johnshepherd.com so that we can look into this promptly for you.
5/5
TrustpilotSupportive Rental Agent
We have had a very supportive relationship with John Shepherd in the rental of our property. They were excellent in the resolution process ensuring both parties were represented correctly and the best outcome was reached. I would definitely use them again.
We appreciate your kind words! We're happy to hear that you felt supported during the rental of your property. Thank you for your review and we look forward to assisting you again in the future.
5/5
TrustpilotSpecial thanks to mohammed Ibrahim for…
Special thanks to mohammed Ibrahim for providing and showing the property and providing all thr minute details. Really happy and appreciate and thanks for the service of John shepherd.
Thank you for sharing your wonderful experience, Gourab. We are thrilled to hear that Mohammed provided you with such helpful and detailed service. Your appreciation and recommendation means alot. If we can help with anything further, please don't hesitate to contact us.
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish! The estate agent (Matt) was professional, friendly, and very helpful throughout the whole process. Communication was great, and everything was handled smoothly. I would highly recommend him to anyone looking to buy, sell, or rent a property. Five star from me. Abbs
5/5
TrustpilotHarry Moore was the reason for my 5star…
Harry Moore was the reason for my 5star rating.Harry was the complete professional in every way.Having dealt with agents up and down the country Harry stands out head and shoulders.Attention to detail speed of response advise and sheer determination to see the sale through
Thank you for sharing such a wonderful review! We’re thrilled to hear that Harry’s professionalism, attention to detail, responsiveness, and commitment made such a positive impact on your experience. We truly appreciate your recommendation and look forward to assisting you again in the future.
1/5
TrustpilotWe had a very disappointing experience…
We had a very disappointing experience with John Shepherd Lettings at the end of our tenancy. Significant deductions were proposed from our deposit for cleaning and full redecoration, despite the check-in report already recording marks, chips, and general wear in multiple areas.
Thank you for sharing your experience. We sincerely apologise for the disappointment you faced at the end of your tenancy and the issues relating to your deposit. We strive to provide reliable guidance and open communication, and we apologise that this was not your experience with you. We kindly ask for you to reach out to us directly so we can discuss your concerns further and support you to get this resolved. Thank you.
1/5
TrustpilotWe had a very disappointing experience…
We had a very disappointing experience with John Shepherd Lettings at the end of our tenancy. Significant deductions were proposed from our deposit for cleaning and full redecoration, despite the check-in report already recording marks, chips, and general wear in multiple areas.
Thank you for sharing your experience. We sincerely apologise for the disappointment you faced at the end of your tenancy and the issues relating to your deposit. We strive to provide reliable guidance and open communication, and we apologise that this was not your experience with you. We kindly ask for you to reach out to us directly so we can discuss your concerns further and support you to get this resolved. Thank you.
5/5
TrustpilotGreat Service
Sue Birch has looked after my properties for a few years. Just wanted to give a shout out to her professionalism looking after the properties. Nothing is to much trouble, sorts out any concerns the tenants have or any concerns I have swiftly and professionally.
Thank you for your kind words. We are glad to hear that Sue has been so helpful and professional in managing your properties. If we can be of any further support, please don't hesitate to contact us.
5/5
TrustpilotGreat service
Tina is my property manager - excellent, responsive and empathetic!
Thank you for your review of the service received. Your feedback has been given to Tina 🙂
5/5
TrustpilotWe are very happy with John Shepherd's…
We are very happy with John Shepherd's property management team, a new boiler was installed promptly and with no hustle. Alisha Donaldson, Property Manager, is always helpful and keeps us informed.
Thank you for your wonderful feedback! We are so pleased to hear of your experience working with Alisha. We really appreciate your recommendation and look forward to working with you again in the future.
5/5
Trustpilot5 Stars
I have been a landlord and contractor for Tracy for many years. She's trustworthy and honest which is essential in the lettings game.
Thank you for taking the time to share your review for Tracy and for trusting in us over the years. We pride ourselves on being trust worthy and honest within the industry and are glad to hear of your positive experience working with us. Thank you again and we look forward to supporting you further.
5/5
TrustpilotReally happy with the customer service…
Really happy with the customer service from Lara, was able to get an appointment to get my fire alarm fixed.
Thank you for your kind words Meme. We are really pleased to hear of your experience with Lara and we are glad we were able to resolve your fire alarm issue quickly. If you need anything else, please don't hesitate to reach out to us.
5/5
TrustpilotEllie & matt thank you excellent…
Ellie & matt thank you excellent service. I was struggling to sell my house and you guided me through.Thank you so much. Okay
Thank you for your kind words Maskeen. We are delighted to hear that our team including Ellie and Matt provided professional and helpful guidance to make a difference in selling your house. We appreciate your recognition and wish you all the best with your move and your next chapter.
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