5/5
TrustpilotSarah Jarvis who managed the letting of…
Sarah Jarvis who managed the letting of my properties has provided an excellent service. A credit to Michael Poole Estate Agents.
Trusted Agent profile · Redcar, North Yorkshire
Verified
Michael Poole Redcar reviews
★★★★★
1,088 reviews across 4 platforms
30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
Part of Michael Poole, see every office.
Michael Poole's office in Redcar, North Yorkshire, at 30-33 Station Road, is rated 4.7 out of 5 across 1,088 reviews on four platforms, including 810 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.
810
Reviews on Google
This office
42
Reviews on Facebook
Business-wide
4
Reviews on View Agents
This office
232
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
About Michael Poole Redcar
The towns and villages of Redcar and Cleveland offer an outstanding quality of life. House prices are low in comparison to the rest of the UK, research by Halifax Bank concluded a family home here costs the same as a small flat in the South East, and in 2018 Saltburn was one of the ten most affordable market towns in England whilst previously being voted in the top ten places to live in the UK! Should you be searching for an estate agent in Redcar to put your property on the market our Sales Agents will be happy to help and arrange a free market appraisal. If you are a landlord considering letting your property in Redcar or need advice our ARLA qualified Lettings Agents are on hand to support you.
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Redcar office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleThe staff here are so,helpful and friendly, I recommend Michael Poole estate agent if your planning on purchasing a property nothing is too much for them.
Agent replied · 25 November 2023
Thank you, Linda! Thank you for taking the time to write such a lovely bit of feedback.
5/5
GoogleI recently purchased a property from Michael Poole and the end to end process was faultless. I honestly could not ask for a more efficient service. Both Sophie and Emma dealt with the sale seamlessly and attended to my every need. I am so …
Agent replied
Thank you so much, Megan! :)
5/5
GoogleI was in touch with Sophie at the Redcar branch, who was very helpful and professional, especially in this hectic climate in the housing market! She really made the time for me, and ensured that I was kept updated throughout the whole process which was fantastic. Highly recommend!
Agent replied
Thank you for your lovely review, this means so much!
5/5
GoogleVery happy with the service from John and Jack at Ewe Move. We completed our sale in under 3 months. The WhatsApp chat was very useful to communicate especially when we were overseas. Would recommend their service.
Agent replied · 21 June 2026
Thank you Lynne for your wonderful review, it was a real pleasure being able to help you with sale of your home (even at long distance), best wishes for the future, John & Jack.
5/5
GoogleVery helpful. Thanks!
5/5
GoogleProfessional and great
5/5
GoogleFantastic agents to sell through. Informative, committed & so knowledgable on the area/property types. Contactable round the clock! Brilliant team!
Agent replied · 21 June 2026
Thank you from all the team for your 5 Star Review Sarah, it's been our pleasure assisting you with your move. We really appreciate you taking the time to share your experience with others and we wish you all the very best
5/5
GoogleI can't fault how brilliant the redcar office have been during the sale of my house. Sophie in particular has been amazing. Chasing updates and passing on messages from the buyer when both sets of solicitors weren't replying to us. Ill certainly be doing business with them again in the future. I highly recommend.
Agent replied
Thank you for your lovely words, we really appreciate it!
5/5
GoogleI found the staff very professional, polite helpful and easy to contact in the process of renting. The Goodlord platform they use to process rental applications is very easy to use as it took me through each step and is a fast process. …
Agent replied
Thanks for the 5 stars Phil, we appreciate it so much!
1/5
FacebookFirstly I am absolutely upset with valuating property, I have received silly price for it! 😂 Secondly I have been viewing previously few properties from those agents which wasn't really nice as on pictures. When I asked M'bro branch for viewing on another property I have never heard anything back. Completely waste of time with selling or buying property.
Agent replied
Interesting comments -will look into them👌
5/5
GoogleHaving been in business for 11 years, social media has always been a scary subject. Believe me when I say that we have tried many people who have all seemed absolutely ace in getting our messages out. That is until we tried Katie - we …
5/5
TrustpilotGreat purchase experience!
Maria in the Sales team was very helpful in assisting my purchase of a house. She always kept me up to date, and was never pushy with me. Quick response time to any questions I had and was very informative of the process as a first time buyer. Very pleasant experience! Thanks so much!
Agent replied · 21 March 2024
Thank you so much, Ben! :)
5/5
GoogleFantastic estate agent very quick efficient and always respond well to email or call and would recommend them to anyone buying or selling a house they are very honest company and there solicitor they use are fantastic and we moved within 8 weeks through pandemic too
Agent replied · 21 June 2026
Thank you Karen for your fantastic review. It was a pleasure helping you find your new home, best wishes Sally & John.
5/5
Googlefeeling nervous about selling my house,i found the staff at Micheal Poole were friendly and professional,always willing to help in anyway, would highly recommend.
Agent replied · 30 December 2023
Thank you so much, Cynthia! This bit of feedback means a lot to the Redcar team.
4/5
GoogleThe team are very helpful and friendly. Always kept us updated and dealt with any issues or concerns promptly.
Agent replied · 21 June 2026
Thank you Melanie for your review and glad we were able to help you with the move, best wishes, John
5/5
TrustpilotGreat service from start to finish
Great service from start to finish. Kept me informed and answered any questions I had. I would highly recommend them.
5/5
GoogleJohn took beautiful photographs of my home and presented them well on the internet. He took care of all viewings and left me with nothing to worry about. His whole approach was very professional and efficient. Always available unlike most other agents. Would certainly recommend him to anyone thinking of selling.
Agent replied · 21 June 2026
Thank you Liz for your lovely review. It was my pleasure meeting you and being able to help you move. Best wishes for the future, John.
5/5
GoogleHonestly they were all fantastic from start to finish.. they were so helpful along the way, kept me update with everything.. and made the journey very enjoyable, they completely took the pressure off me.. and the sale went through within 14 …
Agent replied
Thanks so much, Jonathan. We are so happy you got the perfect speedy sale! We appreciate the time you took to write this, It means a lot to us.
5/5
View AgentsAbove and beyond service
I have sold and bought a house with Redcar branch Michael Poole. The service has been above and beyond what I expected. Lots of follow up phonecalls and chasing solicitors ect. Jan has been on the end of the phone for any advice/ daft questions!
5/5
GoogleGreat product backed by an excellent, easy to talk to team. Data is clear, current and easily understood.
5/5
GoogleGave me amazing news this morning of an offer. I always receive good advice, and it's a pleasure dealing with this team.
Agent replied · 20 March 2026
Thank you so much Paul! This bit of feedback means a lot to the team.
1/5
TrustpilotBad experience!
I rented a furnished apartment through Michael Poole and it has been a really disappointing experience. The apartment was extremely dirty when I moved in (despite that wasn't reported on the inventory check), a wardrobe door was hanging broken and almost fell on me few times, multiple bulbs (including in the shower) were not working, a chair was broken too. Those problems should have been sorted before my move in, considering they knew about my moving a month before I got the keys.I had to change the bulbs and to fix wardrobe and chair by myself, because being lockdown they couldn't send anyone for a long while, and despite not “emergencies” I needed those things to be fixed, but none refund me for those jobs.When I left the apartment it has been told they would keep part of the deposit to put back in the original place old, dirty and rusty items I have moved in a cupboard because they were just taking storage space...of course everything I fixed/changed and the deep cleaning I had to do when I moved in it hasn't been even consider to refund me.I really would suggest anyone who is thinking to go through this agency to think twice, they are really unprofessional, if they act so poorly on letting I can not imagine the problems you could have during sales.
1/5
FacebookTried to get a viewing on a property that they had the keys for - had to wait nearly two weeks to view and the day before they cancelled as the house had been sold through another estate agents. Wish I’d rang them now. Terrible estate agents - difficult to get through to and appalling service.
Agent replied
This is the comment back from the branch
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Michael Poole Redcar
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards: Michael Poole, Redcar won Trusted Agent; Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold.
