Home Choice Redbridge reviews

★★★★★ 1/5

Yell

Please avoid Home Choice!

I had the unfortunate experience of letting an apartment with Home Choice for thirteen months. These are the issues I faced:- Upon moving the apartment was left in a filthy state by the previous tenant. His clothing, toiletries, rubbish ect had been left following his departure. An agent from Home Choice visited the apartment prior to my moving date and felt this was an acceptable state to leave a property for a prospective tenant. I was promised a cleaner would attend the following day, this never happened and no apologies were made. - An issue with the hot water boiler which was raised prior to my move by the previous tenant was not resolved as agreed. This issue carried on for several months. On multiple occasions I was left without hot water for days at a time. The primary issue with the boiler was never resolved and again no apologies were made. An issue occurred with a leak from the bath tub, I raised this issue on eight separate occasions with members of Home Choice staff and it was never addressed. This leak has caused significant damage to the property at the landlord’s liability and could have been controlled had the agent listened and intervened. - Home Choice is not a reputable or trustworthy organisation. Despite their extremely poor levels of service they will attempt to take money from you at any opportunity. An example of this came when I received an £180 charge to set up a statutory periodic tenancy (rolling contract) which should not be charged. Dal, a manager at Home Choice, offered to reduce the exorbitant and unnecessary fee if I transferred £100 into his personal account, therefore avoiding any tax or VAT on the amount. I have refused. - The staff at Home Choice are rude, unhelpful and exhibit extremely poor levels of communication with one another. In my experience an issue arises with your property it will require multiple phone calls and repeated frustrating conversations with various members of staff explaining the situation. If you are a prospective landlord or a tenant I implore you to avoid this estate agent. Ignore any review online which suggests otherwise, they are fictitious and misleading.Dr. Manish Plaha

Manish_Plaha · 23 October 2015

★★★★★ 5/5

Yell

Good letting agents that understand your needs...!!!

I am delighted by their service and the way they helped me to find a good property for rent in Chigwell. I was searching for residential property for rent and I needed it urgently. This agency understood my situation and called me after 2 days. I was actually surprised by the houses they showed me and instantly I chose the one that satisfied me needs. Excellent services and I would really love to hire their services again.

VenturetecO · 6 October 2016

★★★★★ 1/5

Yell

Fake boards to get more customers, then rip them off.

Don't even deserve a star This place is not a trustworthy, the owners and staff are all in it together. clearly they don't understand the word honesty. I made a huge mistake and instructed them to handle my affair's, I should of read the Google reviews, Just covering local area with FAKE boardsThey say one thing and do another and then charge you extra, no shame... please AVOID there are plenty other companies you could use.

StaceyM-32 · 28 December 2017

★★★★★ 5/5

Google

I had an excellent experience dealing with Homechoice. I moved in with my family and lived in an apartment managed by Homechoice for close to 3 years. They handled everything professionally, efficiently and smoothly, ensuring that I could move-in within a week and also move out with no hassles. Highly recommend.PositiveResponsiveness, Professionalism, Value

Vishnu · 23 October 2022

★★★★★ 5/5

Google

"Outstanding service and a truly brilliant individual! Deeply committed and highly promising, specially Dee provides exceptional service with dedication and care. Truly impressive!" Highly recommend!"

Hamid · 23 August 2024

★★★★★ 1/5

Google

Very unprofessional staff; they hold the deposit but allow someone else to use the property; this is how they handle the process.

Mehul · 8 October 2024

★★★★★ 1/5

Yell

Scams

They lied to us for a week, the agent knew we have two kids and had few more days to leave the house we live in . Every day he was saying that we will move in the new house at the promised date but that day came and nothing happened. He took 300£ from us and he's trying to get more, promising that we'll get house. Only lies !!!

BrannahM · 20 December 2016

★★★★★ 1/5

Google

Terrible experience!!!! I rented a house from them on thousands of terms and payments. 10 months after entering, the owner evicted us under the pretext that he would live in the house. Why then was the ad for a long Time? Be careful with this company so you don't regret it like I do.NegativeQuality, Professionalism

Tatyana · 23 October 2021

★★★★★ 5/5

Google

If you are in need of a rented house, then do avail the services from this agency. My friend was in need of a rented house for him and his family. After searching the website we found out the number of this company and got in touch with them. That readily agreed to help us and did provide a valued property. Thanks for helping guys!!!!

Sreeporna · 24 October 2016

★★★★★ 5/5

Yell

Good Service

I moved to an apartment and it was so well kept that I didn’t take more than an hour to settle down, of course with the help of my husband. Home Choice is the best place to stop when we are looking for apartment to stay at. I am happy to have taken help of Home Choice and trusted them in taking help from them.

DeisyS · 9 December 2015

★★★★★ 5/5

Yell

I am happy with the service

I think I had good luck at that time to find homechoice for helping me out regarding selling my property. I needed money but I was not able to get good offers even when I posted in the internet. After I came I contact with one of their agents he really shocked me, by providing two or three best deals that exceeded my expectations.

PamelaSco · 22 November 2015

★★★★★ 5/5

Yell

Good Service

To tell the truth, I was very lucky to have found this company. I did not know anything but they really helped me with every need to find the right residential house for me. At such a rate my eyes could not believe that I would be able to live in the house which they showed me at first. Truly they are the best.

KathlinSmith · 20 November 2015

★★★★★ 5/5

Google

Excellence experience, defo recommend this company, thanks Dee

Sandeep · 23 October 2020

★★★★★ 5/5

Google

I rented the property from Home Choice, The process starting from arranging an appointment to view the property to geting things sorted out with the boileer when broke down to vacating the flat / getting the deposit back was very smooth and the staff at the agency are always there to resolve the issue / answer your calls. Overall a good experience.

Banuprakashsc · 24 October 2016

★★★★★ 5/5

Google

There are numerous owners of residential lettings and property management, but this particular agency has stood tall among the mass for the past 15 years!!! They have been quite proactive in delivering valued services!!! I and my family did receive quality assistance from them when I was indeed in need of a house!!! Kudos guys and carries out the good job!!

Vk · 24 October 2016

★★★★★ 5/5

Google

It’s my bad that I have gone through many bad experiences in real estate agents but homechoice changed my view and my small business of salon is somehow running great because of these guys. I never thought I would be able to get a good place yet they helped me out with this problem. Thanks for providing such good service.

Emili · 24 October 2016

★★★★★ 5/5

Yell

Good service

I never trusted real estate agents basically I used think it as just a waste of money. However my wife forced me to hire these guys in order to make things fast. I was completely surprised and my belief towards them has changed completely. They are the best real estate agents that I have ever come across in my life.

Sarahdoll · 20 November 2015

★★★★★ 1/5

Google

Frude agency!😡 they give first wrong information and take holding deposit after say you not eligible for this property and deposit is not refundable! Be careful guys …

Divya · 23 October 2023

★★★★★ 1/5

Google

Crooks. Took deposit money and never returned.

M1z4n · 15 October 2024

★★★★★ 1/5

Google

Scam and fake he took money but not give good information and people lost money guys careful ❗️ careful ❗️ careful ❗️ please 🙏 …

Neeraj · 23 October 2023

★★★★★ 4/5

Google

I've dealt with Home Choice for about 18 months. Right from the beginning, they have been professional and mostly kept the promises made. Every time I raised a ticket to resolve any issues with the flat, they responded quickly and provided required solution. overall experience has been pleasant for me throughout 18 months.

Ganesh · 24 October 2016

★★★★★ 5/5

Yell

Awesome Service

As I moved into my new apartment I heard that the previous tenant has complained about the hot water boiler. They have such a speedy service that no sooner I moved in, they got the hot water boiler fixed. Home Choice is the best stop when you are looking for the apartment solutions.

MartinGomes · 9 December 2015

★★★★★ 5/5

Google

Professional, friendly and considerate team, they would look after your property as its they’re own! Highly recommend

Jericho · 23 October 2023

★★★★★ 5/5

Google

I was tensed for my property because the offer I was receiving was not at all worth taking into consideration. Just like any other real estate company I came in contact with this company and my problem got solved by a real good offer they found for me.

Jyoti · 24 October 2016