Every review we hold for the Redbridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAmazingly efficient, thorough service
From first meeting through to completion of sale, Douglas Allen in East Ham were amazing. They generated massive interest in the property - around 100 people came to two open days - and managed this well. A few obstacles arose during the conveyancing, but Andrew Bilby ensured these were all resolved. A great team of people - I strongly recommend them.
Jonathan · 27 November 2015
Agent replied · 22 October 2024
Dear Mr Bickley,Thank you very much for your 5 Star review, it's great to hear how successful our East Ham office have been in selling your home. It's kind of you also to mention our Sales Progressor there, Andrew Bilby. All our Progressors do such a sterling job of in helping our clients at every step of the transaction and ironing our many problems along quite a complex process, it still surprises me how few agents actually go to the expense of employing these dedicated people.Thank you again for pointing out the success of our Open Houses and how well it was managed, that takes some doing with 100 people however that's how we're able to gain the very highest prices for our Sellers.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotExcellent. First class service
Having used other agents with no result I switched to Douglas Allen in Barkingside where Dan and his team came up with a different strategy to get my home sold. Within just 3 weeks they had several offers and I ended up accepting an offer over the asking price.
Such a great team of people, head and shoulders above other agents.
Christine · 13 October 2015
Agent replied · 22 October 2024
Dear Christine,I am delighted that Dan and his team were able to get such a great result for you, if truth be told they take much pride in doing so for numerous customers of ours!We have a very unique and thorough strategy of marketing homes and frequently succeed in gaining sales where other agents don't. I am very glad that you personally have benefitted from this.Thank you very much for deciding to use Douglas Allen.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotVery friendly helpful service
We used Douglas Allen to rent are property and received a great service.Abbie was very helpful and professional at all times and responded to emails and questions straight away. We had a few issues with the landlords paper work but again Abbie went out of her way to resolve these and get us moved in as soon as possible.
Pat · 4 May 2018
Agent replied · 22 October 2024
Dear Pat,Sincere thanks for your kind words and 5 Star review relating to our Basildon Lettings operation and in particular to Abbie there who sounds to be instrumental in finding you your new home.On behalf of the whole team I wish you much happiness there.RegardsJon Holden - Managing Director
★★★★★ 5/5
GoogleExcellent support from Ledina who is professional, friendly and earned my trust from the very start. She was of great help with property viewing and liaised effectively with her team throughout the whole process of purchasing a property.
A big thank you to Owen as well, who works closely with the team and was very fast to give us updates, tried to get the best deals and spent hours explaining how mortgage works.
Claudia · 23 October 2022
★★★★★ 5/5
TrustpilotDouglas Allen!
Douglas Allen have been amazing at helping me and my partner out on buying our first home. We can’t thank Anthony and Samuel enough they have been a massive help in our journey. We have been supported all the way through if we ever needed to ask any questions either one would help us out and be at the end of the phone. We would highly recommend.Thank you so much!
Abby · 8 February 2023
★★★★★ 5/5
TrustpilotAndrew Bilby at Chadwell Heath was…
Andrew Bilby at Chadwell Heath was absolutely brilliant, without him I do not think our sale would have gone through, he smoothed out any problems we encountered along the way, he kept us informed all the time and we cannot thank him enough.We would also like to thank Michael and Michelle for their optimism (they were right)!
Janet · 2 April 2019
Agent replied · 22 October 2024
Dear Janet, Thank you for your feedback on Andrew our Sales Progressor, as a company we fully understand that you need the right people doing the right roles. We are quite unique by having sales progressors who are solely responsible to ensure they are on hand to help push the sale through and deal with any speed humps that come up during the transaction. I will also pass your thoughts back to Michael and Michelle and ask them to keep up the optimism so they can help many more clients moving forward.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotWill Nash
Will Nash was absolutely brilliant with helping me and my partner buy our first house. Will was very knowledgeable and completely took care of everything from start to finish. Always kept us updated and made us feel at ease throughout the process. I have recommended Will to all my friends who are also looking to buy as he was excellent!
Sevgi · 11 January 2016
Agent replied · 22 October 2024
Dear Sevgi,Thank you very much for your review and recommendations, Will will be delighted.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotMy Sale
Linda O'Donnell is excellent at what she does. She is very friendly and helpful. Linda knows exactly what she is doing and will keep you up to date every step of the way. Linda is professional, empathic and is prepared to go that exact mile for her clients. Excellent job Linda.
Leena · 30 March 2021
Agent replied · 22 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
GoogleGreat service from Stephen, Keith and Ashok. Stephen was particularly helpful and persistent in chasing our Conveyancer at a very busy time. Everyone at the Woodford branch was responsive and professional at all times. I would definitely use Douglas Allen to sell a property in future.PositiveResponsiveness, Quality, Professionalism
Tara · 23 October 2021
Agent replied · 22 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
★★★★★ 5/5
TrustpilotGreat team, great service
the team in the woodford office have been great, Riana helped me find my home after searching for 8 months and kept me updated through what could have been a very scary process. I want to give a special thanks to Lisa who had helped me get a great rate on my mortgage as well.
Larshisha · 7 February 2020
Agent replied · 22 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotProfessional service putting customers first.
I have bought and sold many properties over the years, I have never had the customer service support which I got from the team at Douglas Allen in Woodford. I would like to personally thank Steve Ford and Greg Moore for their support thought out the process which is always a stressful time when buying or selling.
😀😀😀
Balli Bassi
Balli · 27 November 2015
Agent replied · 22 October 2024
Dear Balli,Thank you for your kind comments corning our Woodford Green office and in particular, the customer service support you received from Steve and Greg. They really do take enormous pride in running the most helpful and professional business and will be absolutely delighted that you have recognised their efforts in this way.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
GoogleI recently had the pleasure of working with Ann-Marie Avila and Rumel Miah to purchase a new dream home. From start to finish, it was an absolute pleasure! From our initial conversations and throughout the whole process they were professional. They were highly knowledgeable about the local market and made sure I always felt like a priority Thank you so much
Anita · 23 August 2024
Agent replied · 22 October 2024
Afternoon Anita,
It was an absolute pleasure working with you too! We're thrilled to hear that Ann-Marie and Rumel provided you with such a professional service. We wish you all the very best in your new home.
Best wishes,
Douglas Allen
★★★★★ 5/5
TrustpilotI would like to just comment on how…
I would like to just comment on how very helpful Jess at the Chingford Branch has been. Nothing is too much trouble for her. She helped me secure my (potential) dream house when other estate agents failed, just when I thought all was lost she came up trumps. Thanks so very much Jess! A credit to the company!
M · 16 March 2018
Agent replied · 22 October 2024
Dear M Bodden,Thank you for posting your 5 star review regarding Jess in the Chingford Office.Our aim is to Help our customers achieve their dream move and it sounds like Jess has done this for you.I will pass on your comments to her for you.Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
GoogleBig thanks to the team at Douglas Allen Woodford. Steve and Sheryce were great throughout our whole move and made the journey much less stressful. Would definitely recommend!!!
Elmedina · 23 October 2023
Agent replied · 22 October 2024
Hi Elmedina,
Thank for leaving a review! We're so pleased that our Woodford Green team were able to make your move much less stressful.
Best wishes,
Douglas Allen.
★★★★★ 5/5
TrustpilotDouglas Allen in East Ham fraudulent sale on 8 Victoria Avenue and 41 Burges road
Douglas Allen in East Ham is terrible. Member of staff Hassan wasted my 6 months and begged me to give him multiple online false reviews. 41 burgers road I made an offer of 500k but he said vendor refused. After he has checked my deposit funds and my mortgage offer was ready but he still forced me to use he’s broker Mr Faisal Noor in East Ham branch. He made me resubmit all my documents with he’s broker made me waste all that time. I thought to my self long as I get the property 41 Burges road for 500k Ill go threw the hassle again and let the East Ham branch make a bit of money on mortgage sale. But after all that hard work Hassan sells the property 41 burges road for 500k to some one els on normal mortgage sale. I strongly believe he has sold the property to he’s close person. Then he has promised me I’m on the priority list in East Ham branch soon as a property comes in my requirement he will be in touch. But again another property came on the market 8 Victoria Avenue which the property is worth 500k but he sells this property not on cash not on auction but again on a normal mortgage sale under value for 415k to he’s family member. That property was never advertised to public only time he put it up in right move wen it was marked sold. So he has fraudulently stole 85k of this property. They have all of my documents in file this property should’ve been sold to me after what he done on the sale on 41 burges road. Wen I asked him all this he didn’t like it. So I’m taking them to court. 8 Victoria Avenue should’ve been sold to me. Guys be careful of this Douglas Allen East Ham branch they take customer all documentation of funds and then ignore and try’s to sell the rubbish property. All the good profitable ones they sell it to there friends and family.
Kamal · 1 September 2021
★★★★★ 5/5
GoogleWe recently purchased a house in the Aldersbrook area that was being sold by the Douglas Allen Wanstead office. The moving process can be stressful but Ray Phipps was reassuring, communicative, responsive and made the process as smooth as it could be. Thank you so much Ray! We would definitely use Douglas Allen again.
Alicia · 25 February 2024
★★★★★ 5/5
TrustpilotThe whole system moved very quickly and…
The whole system moved very quickly and without any hiccups at all. Natasha Mercieca was instrumental in all of this coming together and I have to say that I thought her whole effort was absolutely first class!! Natasha kept on top of everything and also kept everyone updated on a regular basis. First class job from Natasha!!
David · 24 July 2018
Agent replied · 22 October 2024
Hi David,Thank you for taking the time to post your 5 star review regarding Natasha at our Billericay office. Natasha does a first class job in helping our customers through the buying and selling process.I hope you will be happy in your new home.Rob WadeAssociate operations Director
★★★★★ 5/5
Trustpilot5 Star Customer Service!
We had a great experience with the whole Chadwell Heath team. The friendly team always kept us up to date with our sale and how it was progressing. We had numerous offers on our property so we could find the perfect buyer for us. Overall fantastic experience with the whole team, especially Danny who exceeded all of our expectations.
Emma · 7 October 2015
Agent replied · 22 October 2024
Dear Ms Morris,Danny and our Chadwell Heath office will be very grateful of your kind comments. They are renowned for going out of their way to secure successful sales for their homeowners and to progress the transaction through to a successful completion. We know what a stressful time this can be which is why our Sales Progressors and our online tracker will keep our customers updated every step of the way which I am glad you found so beneficial.Our marketing is designed to generate the highest level of interest to secure the best buyer from the Offers we receive, it's great to hear that you are passing your home on to "the perfect buyer" as you say.Thank you very much for your custom and may I take this opportunity on behalf of us all to wish you much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotExcellent service provided so far
Right from the moment that I called up and spoke to Emma (from the Chadwell Heath branch) I was pleased; she was very informative and has consistently been in contact to keep me updated on property's suitable for me. I haven't had this level of engagement from any other agent since I started my property search!
Thanks,
Miss Ansah
Miss · 5 October 2015
Agent replied · 22 October 2024
Dear Miss Ansah,I am delighted you have taken the trouble to post this 5 Star review letting us know that you found our service (in particular Emma's) so superior to others. We work very hard to accomplish this and it's nice to hear it has been recognised.I hope your search continues to go well and that Emma finds you your dream home soon.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotSurprisingly helpful
Even thought we didn't end up buying through them, they were very helpful throughout. Aseena was extremely helpful and hardworking, constantly informing me of new properties and trying to find what we wanted. As I said we didn't buy through them so can not comment on that process but through our search process it was very good
YM · 22 May 2018
Agent replied · 22 October 2024
Dear YM,Many thanks for your 5 Star review of our Woodford Green office and your kind words about Aseena there.I wish you much happiness in your new home.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
GoogleCould not thank Rosalie Kurton enough for getting our sale over the line. she worked outside the normal working hours to provide us updates and always went above and beyond. A true asset to the teamPositiveResponsiveness, Quality, Professionalism, Value
Louis · 23 October 2022
Agent replied · 22 October 2024
Hello Thank you for taking the time to leave a review. Many thanks,
Douglas Allen
★★★★★ 5/5
TrustpilotExcellent service
Branch Manger Robin was excellent in dealing with queries. He was always accessible. In his absence there was more than one person in the office who talks enthusiastically and with knowledge about the property. Level of service provided was beyond of my expectation. The entire process starting from the viewing to the completion was smooth and straight forward.
Nujhat · 14 September 2016
Agent replied · 22 October 2024
Dear Nujhat, I am so pleased to see that the service level you have received from Robin and the team at Chigwell, certainly lives up to the standards we are looking for as a company. Moving home with the assistance of the right people is actually an enjoyable experience, our teams are fully aware that communication from all staff is of paramount importance and can make the move stress free. Thank you for taking the time to add your thoughts, I will pass this on to Robin and his team. Remember we are always here to help.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotI would like to thank Greg for his help …
I would like to thank Greg for his help in finding me my new home. Regular phone calls kept me in the loop with new flats coming on and between Greg and Andy I was well looked after. Great team and by far the most efficient and friendly estate agents I came across. Thanks again for everything
Jamie · 17 August 2017
Agent replied · 22 October 2024
Hi Jamie,Thank you for taking the the time to post your review regarding Greg and Andy at the Woodford Green branch. I am pleased to see that they have really looked after you and helping you find your Dream Home.Thanks againRob wadeAssociate operations Director
★★★★★ 5/5
GoogleThe team at Douglas Allen have been nothing short of wonderful dealing with the sale of my Mothers home. Rumel, James and Ann-Marie, we have giggled throughout this process, especially with Pigeon gate and James coming to the rescue to save said Pigeon from the chimney breast, mid viewings!!!
Thankyou, you’ve been kind and considerate to my lovely Mum. It’s appreciated.
Kate · 24 July 2024
Agent replied · 22 October 2024
Good Afternoon Kate,
Thanks for leaving us such a lovely review, we really appreciate it. It's fantastic to hear how positive your experience with us has been. We're thrilled to know you're satisfied with our service.
All the best, Douglas Allen Woodford Green Estate Agents
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