Douglas Allen Wanstead reviews

★★★★★ 5/5

Trustpilot

Fantastic Agents, lovely people!

From the moment we met Lisa, who came to value our uncle’s property, I knew we would be choosing Douglas Allen. Lisa was incredibly thorough, warm, organised, and professional throughout. She was honest and straightforward, yet never pushy, which immediately put us at ease. Lisa confidently told us they would sell the house quickly, and she was absolutely right, as it sold within just three days!

Keren · 30 May 2026

★★★★★ 5/5

Google

I’d like to thank Stuart and his team for their professionalism and support throughout the process; from their marketing which was second to none to the constant contact and updates. A special mention to Rumel and Dawn who were always on the other end of the phone when I needed them, Natasha and of course Stuart, my grateful thanks. I have no hesitation in recommending Douglas Allen for all your property needs,

Sue · 17 February 2026

★★★★★ 5/5

Google

Exceptional service We purchased a house through Douglas Allen and although solicitors and the legal process made it extremely stressful, the team at Douglas Allen were brilliant. It started with Ann-Marie making sure we visited ‘our house’ and finished with the indomitable Dawn going over and beyond to make sure we made the correct decision and was on-hand with any help or requests. We felt comfortable and reassured in their hands. Dawn is completely professional in her role backed up by the others in the office.

Phil · 23 October 2025

★★★★★ 5/5

Trustpilot

Exceptional service

We purchased a house through Douglas Allen and although solicitors and the legal process made it extremely stressful, the team at Douglas Allen were brilliant. It started with Ann-Marie making sure we visited ‘our house’ and finished with the indomitable Dawn going over and beyond to make sure we made the correct decision and was on-hand with any help or requests. We felt comfortable and reassured in their hands. Dawn is completely professional in her role backed up by the others in the office.

Philip · 24 September 2025

★★★★★ 5/5

Trustpilot

douglas allen estate agents!🌈🌞happy day tuesday.excellent team hornchurch branch

excellent team hornchurch branch. thank you David. very efficient. always ready to take on a new challenge to achieve clients wishes and targets. kept informed of progress. .sold in lessx6 weeks etc. used in-house conveyancing team. used douglas allen before recommended to a friend. kept fully informed of selling what happens next.progress with phone calls emails. supporting senior person threw moving selling sale process. excellent service. thank you 100% always goesthe extra mile guiding you through sale process. looking forward to our new adventures. definitely recommend David and the team, use again in the future.

Gail · 7 May 2025

★★★★★ 5/5

Google

My personal experience with Douglas… My personal experience with Douglas Allen was very positive. Although I didn't end up buying a property through them as I decided to move to another part of London. Having registered with most of the local estate agents, Douglas Allen were by far the best. I would like to highlight two staff members in particular. Remel who I explained what property I was looking for Remel tried extremely hard to match my requirements. If something came onto the market Remel would call me provide me with details, send information and then follow up to see what I thought. It was this personal touch that I personally liked, other estate agents just sent me things, hoping something would stick I just felt like I was on a conveyor belt and not a valued customer. Remel really gave me the impression he was trying his hardest to find me what I wanted. Ann-Marie was a star showed me around a couple of properties, didn't pressure me or give me the hard sell, was very relaxed and made me feel at ease, also opened my eyes to potential of a property should I be interested in buying. These were the personal touches that set Douglas Allen apart from the other estate agents in my book. I would definitely recommend Douglas Allen.

M · 15 January 2025

★★★★★ 5/5

Google

I would just like to thank every staff member at Douglas Allen Woodford Branch who was involved in selling my house 😃. Thank you to Rumel Miah, who started the process, Natasha Tomlins who was the middle person talking to all parties, and other staff members who showed my house to potential buyers. 😃, and others in background working on my property, Keep up the good work. I bought my house in 2008 from Douglas Allen (east ham branch) , and 16 years later sold my house with Douglas Allen. Thank you so much everyone at Douglas Allen.

Nurul · 6 December 2024

★★★★★ 4/5

Trustpilot

Professional, helpful, friendly staff

This was my first experience of selling a property by auction. My initial contact was with Greg who did the valuation and explained the ins and outs of selling by auction. His team arranged the photographs, setting up the auction and viewings. They kept me informed of all viewing appointments as they became arranged and reported feedback where received. Staff were always friendly and helpful and dealt with any queries I had promptly. Special thanks to Phebi, Luke and particularly to Michelle, who went above and beyond to chase completion so it finally took place on the day, right before closing time.Well done everyone and thank you.

Carol · 25 October 2024

★★★★★ 5/5

Google

Rumel from Douglas Allen when 1st signed up to sell our house was very helpful and spent time talking us through what would happen and how Douglas Allen’s process worked. Also kept in touch while property was on the market

Freddy · 17 January 2026

★★★★★ 5/5

Google

I’ve been searching for a flat for a few months now, and during that time, I’ve encountered many estate agents. However, none have come close to the exceptional service provided by Dawn from Douglas Allen. Living far from the area I’m looking to purchase in, Dawn went above and beyond by organising an entire day of viewings to ensure I could make the most of my time there. Her professionalism and warm personality made the experience outstanding. Not only did she offer valuable advice throughout the day, but she also demonstrated a genuine understanding of my needs and preferences. I’ve never come across an agent as dedicated and thoughtful as Dawn, and I highly recommend her and the team at Douglas Allen. I couldn’t be more impressed with the service I received.

Anchetas · 8 October 2024

★★★★★ 5/5

Google

What can I say ! Glad I chose douglas allen ( woodford green) to be the agents for selling my home . Dawn from the team has supported us 100% from the start and has been very helpful from the start supporting us with the paperwork and she really stretched to get us as many viewings as possible. She made the selling process so much easier and got our house sold at a good price very quickly . Very impressed

Xx · 1 October 2024

★★★★★ 5/5

Google

Fantastic first‑time buyer experience! Spotted a “For Sale” sign and called. Rumel gave us a brilliant rundown over the phone before the property was even online. Dawn was amazing: knowledgeable, professional, and super accommodating with …

Jatin · 17 January 2026

★★★★★ 5/5

Google

After our house sale was totally mismanaged by William Rose we decided to check out Douglas Allen - they had already sold 2 houses on our street very quickly so hoped they would be able to do the same for us. We mostly dealt with the lovely Dawn who was amazing, she went above and beyond talking up the house - she's brilliant at her job. We had multiple offers after a month and there was even a bidding war at the end! Something we never thought we would get when our house was up for 2 months+ previously with William Rose. Very thankful to Rumel, Dawn and the whole team at Douglas Allen who made the whole experience of selling our house run smoothly.

Bluebell · 17 February 2026

★★★★★ 5/5

Google

Dawn was just incredible she showed us around a house this afternoon and she made myself and my partner feel so comfortable. So happy to of met her.

Brooke · 17 March 2026

★★★★★ 5/5

Google

We had a wonderful experience in purchasing our 1st home. We were well looked after by the team. Especially Thivi and Natasha went above and beyond with all the communication. …

Family · 17 February 2026

★★★★★ 1/5

Trustpilot

By far the worst Estate agent ever.

We went to view a house with Douglas Allen (Chadwell Heath branch) in December 2023 before the Christmas holidays. The house was advertised with 3 other agents but I chose Douglas Allen because a while back, a young chap by the name of Bilal Arbi who works for Douglas Allen was really helpful in supporting me with an offer I had made on a property back in September, but I wasn’t successful in securing the property. To cut a long story short, for the house I went to view in December 2023, Douglas Allen only accepted my offer after doing something called an “offer qualification”, a disguise of where they force you to have a meeting with their in house mortgage advisor, to underhandedly force you to take out a mortgage with them. This is unethical and immoral- I’ve dealt with other estate agents before and they’ve never operated in such a way. Nevertheless I sat through this meeting and then eventually after a few days the seller accepted my offer but I had to increase it by £7000. I made the biggest mistake doing this. After accepting my offer, the seller still kept the house on the market with other agents because he was hoping to secure higher offers than mine. The property has tenants who are council tenants of 10 years and the seller is struggling to remove them. Despite knowing this I went ahead with good intentions to buy this house, giving Douglas Allen the benefit of the doubt that they are doing everything they can to push the seller to remove the house off the market and remove the tenants. I did my mortgage application and surveyors were sent to survey the property. After my mortgage went through, 2 days later I find out from Tanya Keene, their Sales Progressor, that the seller had issued a Section 21 to the tenants but they refused to move. She then went on to say the seller would need to get a court eviction order to forcibly remove the tenants which could take up to 6-9 months, all in the while upholding the notion that the seller had no idea that his tenants were council tenants! I couldn’t believe the utter nonsense she was spouting- Tanya claimed she had no idea about what the seller was up to and in the telephone conversation I had with her, she was taking the seller’s side and making excuses for him that he’s naive and innocent in all of this. I am very disappointed that they allowed a surveyor to survey the house, which I paid a sum of over £500 for the surveyor cost the property, knowing full well that the sale of this house will not complete any time soon. I had already instructed solicitors and paid an £800 deposit for them to start their checks, but the seller was doing nothing from his side to make this sale happen. This is all down to Douglas Allen’s carelessness- they should’ve done more to understand this seller’s motives. As a result, I lost a lot of money and so much of my time was wasted on this one property which I had set my heart on. Also, one of their Sales Negotiators, Samuel Stephens, as nice as he was, he seemed very ill informed on the entire process of processing offers. He had initially asked me to send over my payslips, P60, 3 months bank statements and much more for simply making an offer on a house? This was then looked into by the mortgage advisor who herself admitted Samuel was not supposed to ask for this much information and that the offers are supposed to be emailed to someone more senior than him, and that he will be told to delete the sensitive files I sent over to his email. After I had withdrawn my offer for this property, they put the house back on the market, knowing full well there are sitting tenants in the property who will not be vacating the property anytime soon. This shows they have no reservations in deceiving people. This is a very poor reflection of Douglas Allen and I would advise anyone to steer well clear of them!

Khadija · 23 July 2024

★★★★★ 5/5

Google

Anzal was fantastic when showing me a property & giving me excellent advice on getting legally prepared before viewing the property. I highly recommend his service ! :)

Ryan · 17 February 2026

★★★★★ 5/5

Google

Used Kris to help with securing a mortgage for our first house in London. Kris was very professional - attentive to our needs, good listener (not just talker) and always had time to have an update call or answer any questions we might have. Will be coming back to Douglas Allen, and Kris in particular when we look to remortgage towards the end of the fixed term rate.

Roberts · 19 November 2024

★★★★★ 5/5

Google

Ann-Marie Avila has been absolutely Brilliant! I’ve been a landlord for 30 years and it’s very rare to find an agent that is so professional, knowledgeable and enthusiastic. Her energy and focus regarding the task at hand and her understanding of what is needed by buyer or seller is amazing. I would highly recommend her to my friends, family and fellow landlords, investors and developers as a go-to person. Rumel Miah , is an extremely professional and knowledgeable valuer; who has an understanding of the market and where to position one’s property for sale. I found him to be very courteous, patient and understanding; and would recommend him in regards to positioning one’s property for sale!

Loftus · 25 April 2024

★★★★★ 5/5

Google

We had a fantastic experience with Ann-Marie Avila at Douglas Allen. She was very knowledgeable, professional, and dedicated, she listened to our needs and helped us find the perfect home. She was always available to answer any questions we had throughout the process She helped us every step of the way Massive thanks to Annmarie and the team at Douglas Allen will definitely recommend Ann to family and friends.

Prashika · 27 October 2024

★★★★★ 5/5

Trustpilot

We have used Douglas Allan Basilidon on…

We have used Douglas Allan Basilidon on many occassions, using them to buy and sell property.We have recently sold a house. Greg Wade (manager) came to view the house and advised us on the value and selling options ( we had researched the prices locally and was glad that Greg valued it realistically ). the viewings were trouble free, and we were kept informed of all the offers. When we decided to accept an offer, Michelle Brown was very good at keeping us informed and was able to answer all our questions through to exchange.Over all a pleasant and stress free experience again.

Lee · 1 February 2024

★★★★★ 5/5

Trustpilot

Ian White was really easy to work with…

Ian White was really easy to work with and made the buying process feel like a piece of cake. I worked with him and he was absolutely incredible! He treated us like a family member and went to bat for us with the seller. I hope this is my forever home and I won't need a realtor again, but if I do I will absolutely be a returning customer.

Sorina · 21 August 2024

★★★★★ 5/5

Google

We had a very good experience of working with all the team at Douglas Allen for the sale of my mother’s house. They were very professional, kept us informed closely with the app and by email and phone call. They accompanied all potential buyers over a number of months and when we had a sale a dedicated team member worked very hard to push things along as quickly as possible. In the climate of house buying today, this was an excellent service. I have no hesitation in recommending them.

Linda · 23 October 2025

★★★★★ 5/5

Google

We have found the place where we want to move to through Douglas Allen. Joanne met us at the property and was knowledgeable, friendly, and courteous. All dealings since have been a pleasure and she has been really helpful throughout what is a generally stressful process. We will be buying with and selling with Douglas Allen for sure, the teams across Woodford and Chingford branches have stood out compared to other agents we have met with. Thank you Joanne and the team, and thanks for getting James at Chingford on board so quickly!

Alex · 23 October 2023