Trusted Agent profile · Redbourn
★★★★★
1,005 reviews across 2 platforms
51 High Street, Redbourn, AL3 7LW
Fine and Country's office in Redbourn, at 51 High Street, is rated 4.5 out of 5 across 1,005 reviews on two platforms, including 32 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Fine and Country hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Redbourn.
Every review we hold for the Redbourn office, from every platform, shown as written. First names only.
5/5
GoogleThank you Faye for being so on the ball and vigilant through the process. We had some hiccups along the way but due to your approach, we still somehow managed to complete without delay on our dream home!
Thank you so much for taking the time to leave us a review, we will pass your thanks onto Faye :)
5/5
TrustpilotFantastic service from Fine & Country Northampton
Fantastic service from Fine & Country Northampton, Marie was magnificent when we had our first viewing, she had full knowledge of the properties on offer and allowed us all the time we needed to look around the property and answered any question we had, Marie’s support never stopped until completion day.Thank you Marie, you made our first house purchase a joy.
Thank you Nader for taking the time to commend Marie on her knowledge and support. Could you please amend your review to include the branch you dealt with so that she can get the recognition she deserves?
5/5
TrustpilotExcellent service from Fine & Country, Willerby
Due to dissatisfaction with another agent, we moved to Fine & Country, Willerby; I wish that we had chosen them from the start. The team of Linda, Nicki and Alice were professional throughout. They gave great advice, were always informative and highly responsive, and made what became a very difficult transaction much easier. I am very happy with the service that we received and would recommend them without hesitation.
Hi Kerry, thank you for this lovely review, we know Linda, Nicki and Alice will be pleased to receive your feedback. We're delighted to hear that you were happy with our service and that the team were communicative throughout the process. We wish you all the best moving forward and hope to work with you again in the future.
5/5
TrustpilotOutstanding service from F&C Norwich
The experience with Fine & Country in Norwich has been overwhelmingly positive. Natasha has been constantly outstanding and supportive throughout. In what can be a stressful process, with lots of moving parts, Natasha has gone out of her way to keep things moving and to keep us informed. This would have been so very much harder with out her, we could not recommend Fine & Country higher!
Thank you for taking the time to leave this lovely review of the service you received from Natasha at Fine & Country Norwich. We will be sure to pass this message onto Natasha, who will be thrilled to know how satisfied you were with her professionalism and support. We hope you will work with Fine & Country again if you ever need to buy or sell another property in the future.
5/5
TrustpilotClaire Barrett was just brilliant
Claire Barrett was just brilliant. She was the consummate professional and gave an excellent service. I’ve been in property for more than 10 years and she was the best estate agent I’ve worked with. Fantastic work. Very ethical and honest, a delight to have had the opportunity to work with her. If you get the chance work with Claire. You won’t regret it.
Thank you Ranjeet for your wonderful words for our colleague Claire, we are so pleased to hear that she offered a professional and honest service. We hope you will chose Fine & Country again in the future.
5/5
TrustpilotPaula McCartney Fine & Country
Paula McCartney has handled the sale of our house.Paula is a polite and a friendly lady that looked after the sale of our house in a very professional way.We had no prior experience of selling a property and Paula was always supportive,responsive, patient and helpful explaining everything clearly .We highly recommend Fine & Country based on the care and advice we had from Paula McCartney.
Hi, thank you for your feedback we're so glad you felt supported through the process. If you could edit your review to include the name of the office Paula works for we'll be sure to pass on your kind words. Thanks again!
5/5
TrustpilotAmazing service
Amazing service. Really felt we were looked after by Fine and Country, great personal service and our best interests were always at the forefront of their approach. Jan their representative helped us through every step of the way. Also prepared an Amazing brochure, and took time with us to get it right. Extremely considerate and helpful staff at every step of the process. Would recommend them to anyone looking to move.
Hi Rosemary, thank you for taking the time to write us a review. We are so glad you had a good experience with Jan and the team. We hope to work with you again.
5/5
TrustpilotFirst class tailor made customer service .. The best one on the Riviera
The purchase of our second home in Cannes during lockdown was made possible thanks to Alice’s professionalism and fiirst class service.. She gave us the best possible tailor made support system 1200 km away from home..I would definitely recommend her assistance to any buyer who has high expectancies and who needs to keep his mind at rest.. Great job , thank you Alice!CD
Congratulations on buying your second home in Cannes, we are so happy to hear that you were more than impressed with the service you received from Alice. We are very proud of our international network and Alice will be very pleased to read this review.
5/5
TrustpilotWe have just moved to our dream house…
We have just moved to our dream house in the countyside with the help of Paula and her team @ Fine and Country Colchester.Moving home is one of the most stressful things we do and having an agent like F&C who were there every step of the way to answer any questions and help solve any issues that arose was priceless.thank you so much Guys.Malcolm & Amanda.
Hello Malcolm and Amanda, we're so pleased to hear Paula and the team at Fine & Country Colchester provided you with an excellent service with the purchase of your new home. Congratulations on finding your dream home and we hope you will work with Fine & Country in the future!
5/5
TrustpilotGreat experience with Fine and Country
We had a great experience with Fine and County in Norwich with our property purchase. We had a number of delays with our sale but Natasha and Philippa were incredibly understanding and helped us to keep communicating with our vendors (who were also amazingly patient!). We really felt they were pleased for us when we finally exchanged. Fantastic friendly and personable service. Would definitely recommend.
Thank you for taking the time to leave this lovely review of the service you received from Natasha and Philippa at Fine & Country. We will be sure to pass this message onto Natasha and Philippa, who will be thrilled to know how satisfied you were with their professionalism. We hope you will work with Fine & Country again if you ever need to buy or sell another property in the future.
5/5
TrustpilotGreat support
We bought our new home from John Ray of F&C. John was a huge support through what ended up being a prolonged and stressful process. He was always available, arranged an extra viewing so our children could see the house, and worked tirelessly behind the scenes to keep things moving - when others weren't! I have no hesitation whatsoever in recommending John.
Thank you Richard for taking the time to leave a review for John Ray, I am sure he will be very pleased to read this. I wish you many happy years in your new home!
5/5
GoogleA really excellent experience here in mid-2022. All the way from the first valuation which was conducted professionally but not in a pushy way, through to completion and with very competent sales progression in a not entirely straight forward sale. I can thoroughly recommend the team here. Having bought and sold a couple of houses in different areas since this sale, I only wish Tristan and his team could cover the whole country for me!
5/5
TrustpilotI was so happy to work with a very…
I was so happy to work with a very professional, hard working and very knowledgeable team at Fine & Country. All of the team kept me informed of the progress of my property sale.I would highly recommend Nicky and the rest of the team to anyone who is thinking of selling their property, they are worth their weight in gold.
Thank you for taking the time to leave a kind review. Please could you amend your review to include the branch you were dealing with so we can give Nicky the recognition she deserves? Thank you.
5/5
TrustpilotNailed it !
Nicola was tested to the extreme with this sale - a flat sale with a leasehold provider that didnt want to communicate. We had multiple offers and she called it perfectly. I’m convinced we would have lost the sale if we had gone with the higher offer. She felt that the lower offer was the one to go for and she was right !Thanks N
Thank you for taking the time to leave this lovely review of the service you received from Fine & Country. We will be sure to pass this message onto Nicola, who will be thrilled to know how satisfied you were with her professionalism and perseverance.We hope you will work with Fine & Country again if you ever need to buy or sell another property in the future.
5/5
TrustpilotI don’t usually rate Estate Agents !!!! 🤦🏻♀️
Wow well I’m moved out and now moved to Spain . Johnathan was amazing from start to finish. I normally don’t rate Estate Agents (sorry but I don’t ) but Johnathan handled everything made the phone calls , chased the relevant people , calmed me down, always answers the phone with a happy persona , so obviously knows what he is doing and how to do it! Brilliant just what I needed to make this big move . Thank you J and behind the scenes people . Would defo use you again. But I’m staying put!!!
5/5
TrustpilotChris and Tania were absolutely…
Chris and Tania were absolutely fantastic. From the moment we met Chris, they were proactive and bought proceedable buyers to our house within days of meeting with them. A sale was agreed off market and Tania always called us back if we had questions. A very smooth transaction. Thank you.
Thank you for your review Charles, great to hear the transaction went smoothly and we will pas this onto Chris and Tania
5/5
TrustpilotJust like to say how professional the…
Just like to say how professional the services was, F&C have access to most of the exclusive property giving you the advantage of getting the house of your dreams. negotiating was direct and Honest and you felt that they was in control throughout the whole process. I have moved 3 times and wouldn't hesitate to use F&C again, big thanks to Nikki and Linda.
Thank you for sharing the positive experience you had with Fine & Country. We will be sure to let Nikki and Linda know that you would highly recommend her service.We look forward to working with you in the future.
4/5
TrustpilotJay and the team from Fine and Country…
Jay and the team from Fine and Country West Malling have recently successfully guided us through our house sale - the team did everything they promised and really made this happen - I would be very happy to recommend their services to any other sellers - really happy with their pro-active helpful friendly and professional service - they are a great team 😁😁😁
Thank you for taking the time to leave this lovely review of the service you received from Fine & Country West Malling. We will be sure to pass this message onto the team, who will be thrilled to know how satisfied you were with their professionalism. We hope you will work with Fine & Country again if you ever need to buy or sell another property in the future.
5/5
TrustpilotFine and Country Dream Team in Norwich.
Fine and Country Dream Team in Norwich.Heartfelt thanks to Helen Plumstead and the team, Cameron, Richard ,Heidi, Natasha and Philippa for guiding us through our recent house sale.The sale was very challenging but someone was always available to help efficiently with queries and keep us informed every step of the way.A very professional team, we will not hesitate to recommend Fine and Country.
Hello Vivienne, thank you for sharing your experience with Fine & Country. Congratulations on the sale of your property! We will pass this message onto the Norwich office, who will be so pleased to read your lovely review.If you should ever need to buy or sell a house in the future, we hope you will work with Fine & Country again.
5/5
TrustpilotWe sold our property through the…
We sold our property through the Fakenham branch of Fine and Country. Philippa Martinez was our After Sales contact. Philippa has been absolutely stunning in keeping us up to date every step of the way through a long and, at times, very stressful process.She is professional, knowledgeable, personable and prepared to go more than the extra mile.Philippa deserves to be highly commendedMaxine and Sue
Hello Maxine and Sue, thank you for taking the time to write this lovely review. It's fantastic to hear of the above and beyond service Phillippa at Fine & Country provided with the sale of your property. Phillippa will be so pleased to read your kind words. Congratulations on the sale of your property, and we hope to work with you again in the future.
5/5
TrustpilotExcellent service from the Beccles…
Excellent service from the Beccles office. A pleasure to work with, thank you for helping us in the journey to find our dream home! Special thanks to Simon and Rebecca
Hi Alison,Thank you for taking the time to review your experience with us, we are pleased to hear that it was a positive one. We wish you the best in settling into your new home.
5/5
TrustpilotWonderfully supportive
The Norwich Office of Fine & Country have been wonderfully supportive during the whole process of our house sale - which was a bit bumpy at times. Natasha, Richard and Philippa were professional, kind and helpful and always had time for us. We cannot thank them enough for everything they did. We would fully recommend them.
Thank you Jane for taking the time to leave this lovely review. We will be sur to give the Norwich branch the recognition they deserve.
5/5
TrustpilotI can only offer praise to Halina Day…
I can only offer praise to Halina Day and her colleague Richard at Fine & Country Droitwich. Buying a house can be stressful at times (especially in COVID) but working with an honest, friendly, helpful and knowledgeable agent made the whole process much easier. Communication with Halina was so simple and she always answers questions quickly. I can highly recommend Halina and Fine & Country..
Hi Luke, thank you for taking the time to leave this great review. We're delighted to hear that Halina and Richard were on hand to help make what can sometimes be a stressful experience, as stress-free as possible. We wish you all the best in your new home and hope to work with you again in the future.
1/5
TrustpilotThe Stamford, Rutland and South Lincs office
The Stamford, Rutland and South Lincs office. Succinctly... as my complaint is very detailed and long!So many red flags. I cried several times over the ( > than 4 months) I have been made to endure their contract term 3 months of which amounted to nothing! I wish I'd gone with my gut at the valuation, but I decided to give them the benefit of the doubt (I am extremely fastidious!) However, I put my immediate concerns aside, tried to be relaxed. To see how they actually measured up. Shocking experience from start to the end (Which did not result in a sale. 3 viewings in the contract term (which was actually 8 weeks longer than most agencies offer!) 2 of which were in no position sold or financially able to purchase! They then issued a 28 day notice of termination when I complained. Which they have ignored in both cases and are continuing to market/show my property on their social media! As well as ignoring my complaint. They also expect me to show a viewing myself after their decided 28 day contract notice end! which was 2nd May! The director and client manager who were the ONLY people I dealt with were consistently rude, lied as well, unprofessional and un- attentive. The worst agency and agents or position's of management level especially, I have ever experienced!The over sell (in every regard)- no deliver! Bad mouthing previous clients (that I have met) and their houses! Even areas they the agents serve. As well as rude comments about my house. Ignoring clients (well us) for up to 8 weeks. While they are busy selling and more pointedly taking on more new instructions than they can practically handle!! When you offer suggestions, try to help them. You are greeted from the client manager with a frosty, rude reception, repeated utterances of "WE ARE PROFESSIONAL!" and the director made excuses for her repeatedly! Yet they favour others specifically (Going out of their way for other people- who are not even on the market!) I as client went out of my way to be kind and accommodating, despite airing on several occasion my reservations as to time wasting. When you finally, after waiting for the 8 week mark without meaningful interaction (bringing a catalogue or brochure over 2 months late into the contract isn't part of that) dare to make a complaint ! They arrogantly brush it off as being out of context! No apology or explanation as to their conduct whatsoever! Their response then is to instigate extremely aggressive measures with bogus allegations ! To frighten clients/ stymie complaints made to Fine and Country as a parent company or indeed the managing director (who I would have liked to speak to) or the ombudsman. Their actions are specifically shown on the ombudsman's code of conduct list as being completely prohibited ! These two individuals have in a word, sullied the name of Fine and Country so badly. That I can say at this point, I don't think I would ever revisit the idea of selling or buying with this agency name for any reason. I have viewed these people with utter disbelief and horror! A deeply harrowing experience and complete waste of well over 4 months! Which as a contract term is far longer than most agencies around the country have- which would have been more than enough time. If they had either staff or interest enough to deliver as they sold themselves ! The oversell - is purely designed to win the instruction. From that point. They tried everything they could to coerce the client me/us into doing specifically what they, the agents wanted, for their own interest. They act solely in their own interest and have absolutely none in the client *, or what they either expect, or need. * (Unless you're favoured and then.... They pull out all the stops. I was told by the client manager "We go out of our way for clients we have a good relationship with" Would that be people who don't have an interest in what they are doing? Have nothing to say or suggest? Just let them get on with doing nothing?? So the property stagnates? If you find yourself in a similar position whereby they haven't sold by the contract end. They then expect large sums for marketing fees. So not only do they waste people's time, have no regard for the client (Unless you're favoured). Then they treat clients with hostile measures and then according to their contract demand money at the end of it regardless! All they care about is money! The repeated talk of spending money, the margins of repeated /lengthy marketing and how it impacts what they get, * even down to how much they need to hire staff! I'm aghast! I have never needed to say, how you don't discuss money or what you need to spend to do the job you have been hired for, to anyone more times than the director of this business! * When they make a whopping sum if they sell, for a few viewings they seem to have little interest in conducting!
Hi there, we're extremely sorry to hear of this negative experience you had with us. We pride ourselves in providing a high quality customer experience and so we take any negative reviews seriously. Please be assured that we are looking into this.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Fine and Country hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Redbourn.
