Trusted Agent profile
Verified
★★★★★
137 reviews across 1 platform
48 High Street, Redbourn, AL3 7LN
Part of Ashtons Estate Agency, see every office.
Ashtons Estate Agency's Redbourn office at 48 High Street is rated 4.9 out of 5 across 137 reviews on 1 platform, including 137 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards Ashtons Estate Agency won in 2026.
The Trusted Agent 2026 results for Ashtons Estate Agency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Redbourn office, from every platform, shown as written. First names only.
5/5
GoogleThe Ashtons Redbourn team did an outstanding job selling our property. A very professional service all round. Strongly recommended for their professional knowledge and their commitment to looking after their clients.
Thank you John for your 5* review. We're delighted to hear you were pleased with the service our Redbourn team were able to provide, your recommendation means a lot. Wishing you all the best, the Ashtons team.
5/5
GoogleWe found when using Astons they where very supportive in renting our property out and the procedures that needed to happen. Our calls where always returned by Alf Ciraolo and anything needing explantation was covered by him in a polite professional manor. We have been with other Letting Agents and had be let down considerably. We would definetly recommend Astons as they made it easy and hassle free.
Thank you for taking the time to leave such positive feedback, we're pleased you've had a great lettings experience with Ashtons.
5/5
GooglePurchased our new family home. Andy and his team were extremely helpful during and even after. Top man.
Thank you for your kind words! We're so pleased to hear that Andy and the team were able to support you throughout your property journey. Wishing you and your family many happy years in your new home, the Ashtons team.
5/5
GoogleExcellent professional service re our rental property nothing is too much trouble and all staff are fab! Thank you !
Thank you Lynn for taking the time to leave us a review. We’re so pleased to hear you’ve had an excellent experience with our team. It means a lot to know our service and support with your rental property have made a difference. We look forward to continuing to work with you. Best wishes, the Ashtons team.
5/5
GoogleNick Robinson gallantly came to my aid and gave me the the best advice so that my property in Caddington was sold quickly and efficiently. It was with another agent and therefore of no benefit to him at all. Estate agents often get bad press, but in my case Nick acted in a professional manner and helped me no end. I cannot recommend him high enough
Thank you Jennifer for your great feedback!
5/5
GoogleA big thank you to the whole team - in particular Nick, Tracie, Rob, Andrew and Cathy. We have been very impressed when buying with Ashton’s in Redbourn and have received a consistently high level of support throughout the process. I have already recommended them to friends looking in the area and wouldn’t hesitate to go with them again!
Thank you Sarah for your lovely feedback. We wish you well in your new home.
5/5
GoogleThis rating is mainly for Kirsty Twydell (individual), people make companies, Kirsty works within the letting department, though I have been underwhelmed by the service I received from the lettings department specifically the (management) which resulted in my decision to use an alternative company, I only wish Kirsty was involved when I tried complaining and asked that we come to an amicable solution on the pricing/management fees, this never happened, resulting in me terminating my contract and moving on to an online platform which cost me less than 10% of what Ashtons lettings had charged me, plus this property was let within a week of my advert, my decision to leave Ashtons has saved me over £1k of fees. Thank u Kirsty for helping make my leaving process less painful. Disclaimer: My complaint does NOT relate to the Redbourn sales office which I have used for over 10years, they are still by far the best letting agent in the village/ county.
5/5
GoogleThe whole team at Ashton’s have been a pleasure to deal with. Always friendly, professional and very helpful. Tracie dealt with our purchase and she was outstanding. She kept me well informed, always a pleasure to deal with and good humour along the way to lighten the stress I can’t recommend Ashton’s enough! Thank you very much. Celia and Allen
Thank you Celia & Allen for your kind feedback!
5/5
GoogleA lovely agency especially Tracie who was patient and kept us informed and up to date every step of the way.
Thank you very much for taking the time to leave your 5 star review, it is very much appreciated. Tracie and the team have been delighted to have been of assistance to you.
5/5
GoogleAll the office staff at the Redbourn Ashtons office had fantastic customer service. Emily and Hayley in particular had a lot of tenacity, constant advice and reassurance for us and we were always confident that they would do a thorough viewing on our behalf. Many thanks!
Thank you Steve for taking the time to leave us a review. We're thrilled to hear that Emily, Hayley, and the rest of the team provided you with excellent customer service and support. It’s great to know their advice, tenacity, and thoroughness made a difference. We appreciate your kind words. Best wishes, the Ashtons team.
4/5
GoogleDespite the long time it took to sell our house, when a sale was made, the progression team stayed with us through a difficult process on our new property and chased up all the parties involved making sure our buyers were still on board
Thank you Graham for your review. We're delighted to hear our sales progression team were on hand to ensure the sales process was as smooth as possible for you. Wishing you the very best, the Ashtons team.
5/5
GoogleWithout exception, the members of the Ashtons Redbourn team we dealt with are highly professional, knowledgable and above all friendly and very approachable. A special call out to Emily who kept in close contact with us and provided unbiased advice and help throughout the process. It was a pleasure to work with you. We’d highly recommend Ashtons.
Thank you for your kind words David. We are pleased Emily was able to offer her expertise to help make the process as smooth as possible. Wishing you all the best, from the team at Ashtons.
5/5
GoogleThank You to Andrew and the entire Sales team for thier invaluable assistance in getting our sale completed. We really do appreciate that everyone went the extra mile in these less than normal times and in challenging circumstances to bring the sale to a successful conclusion.
Thank you Julie for taking the time to leave such lovely feedback.
5/5
GoogleI had a mixed experience with one agency before turning to Ashtons, where Andy found me a solid buyer and Grace got the deal over the line patiently and expertly. Most grateful. Wish I'd gone with them in the first place.
Thank you for your review Ian, its great to hear the team were able to help you and stood out from the competition! We do hope to be able to work with you again in the future. Best wishes, the Ashtons team.
5/5
GoogleAmazing Estate agents!! Just sold my flat and brought our forever home with Ashtons Redbourn. Excellent customer service, every touch point was a pleasure. Couldnt fault them (and I can be very fussy). Special thanks to Tracie, Andrew, Nick, Alison and Rob. Keep doing what you do best!
Thanks Katie for your feedback. We wish you all the best in your forever home!
5/5
GoogleMy husband and i just completed on our house purchase and feel super excited and grateful. Thank you Ashtons team for all the support and making this journey smooth for us. Every staff has been so professional and friendly.
Thank you Parisa for your 5* review. We're delighted to have been part of your property journey and are grateful for your kind words which we will pass on to the Redbourn team. We wish you lots of happiness in your new home, all the best, the Ashtons team.
5/5
GoogleAmazing Estate agents!! Just sold my flat and brought our forever home with Ashtons Redbourn. Excellent customer service, every touch point was a pleasure. Couldnt fault them (and I can be very fussy). Special thanks to Tracie, Andrew, Nick, Alison and Rob. Keep doing what you do best!
Thanks Katie for your feedback. We wish you all the best in your forever home!
1/5
GoogleAvoid this agency, they will share your data straight away to the (Ashtons concierge and they will call you to say your 99% accepted and he wantsto help .) And they make Internet contacts in your name without your approval. Also they are looking to take 1 week payment and than they reject you for some small reasons. ( i got evidence for what I'm saying they have used my name for contracts ) be aware This is bad for Landlords too. I had a very bad experience with them as trying to let 1 of their houses. they called me after leaving this review and offered me half of the money to delete this review. I HAVE REFUSED because that's Corruption .
Hi Tony, We are, of course, very disappointed to see your feedback above. I have spoken with the team looking after this property, and I have been informed that, in this instance, your application failed the references process which is why the landlord decided to not proceed. We apologise for any disappointment caused. The Ashtons Concierge service is a strictly ‘opt in’ service. When prospective tenants click ‘yes’ when prompted via our Portal, the team will only then get in touch regarding this additional service. We have investigated with the concierge team, who did indeed discuss broadband options with you, and once a provider was selected by yourself, explained that the next step would be a secure payment link from the provider directly, to complete once the let was confirmed and a move-in date secured. To confirm, the order cannot be processed, and no contracts are made before the payment link is sent. Our Senior Lettings Associate Colin called in response to your initial review in order to explain the process again and why your application had been unsuccessful. As a gesture of goodwill, a partial refund of your holding deposit was offered. We would like to make it very clear that this offer was unrelated to your review. Ashtons’ upmost priority is building relationships with our clients, and we would be happy to discuss any further concerns you have. If you would like to discuss, please don’t hesitate to get in touch. Many thanks, the Ashtons team.
5/5
GoogleWithout exception, the members of the Ashtons Redbourn team we dealt with are highly professional, knowledgable and above all friendly and very approachable. A special call out to Emily who kept in close contact with us and provided unbiased advice and help throughout the process. It was a pleasure to work with you. We’d highly recommend Ashtons.
Thank you for your kind words David. We are pleased Emily was able to offer her expertise to help make the process as smooth as possible. Wishing you all the best, from the team at Ashtons.
5/5
GoogleAn excellent service from beginning to end. Andrew was very good, professional and kept us up to date at all times. Tracie was brilliant and was there every step of the way from the offer being made to completion. I would definitely recommend.
Thanks for your review Lauren, enjoy your new home!
5/5
GoogleNick Robinson gallantly came to my aid and gave me the the best advice so that my property in Caddington was sold quickly and efficiently. It was with another agent and therefore of no benefit to him at all. Estate agents often get bad …
Thank you Jennifer for your great feedback!
5/5
GoogleReally helpful and supportive throughout the process of buying a property
Thank you Isabelle for your 5* review. We will pass your comments on to our team in Redbourn who will be pleased to hear you were happy with the service provided during your recent property purchase. Wishing you all the best, the Ashtons team.
5/5
GoogleVery helpful team . Jules was particularly proactive in progressing the sale when we hit a few bumps . Thank you Ashtons.
Thank you for taking the time to leave us a review Gary - we love hearing feedback from our happy clients!
5/5
GoogleGreat service from Nick and the team from Ashtons at Redbourn. From initial valuation through to completion of sale we felt we were in good hands. Communication was always very good and we felt we were given excellent service.
Thanks for taking the time to leave your positive review for Ashtons
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ashtons Estate Agency's Redbourn office has 137 reviews across 1 platform: 137 on Google.
Ashtons Estate Agency Redbourn is rated 4.9 out of 5 across all 137 reviews, and 4.9 out of 5 on Google from 137 reviews.
Yes. In The Trusted Agent 2026 awards: Ashtons Estate Agency, Redbourn won Trusted Agent; Ashtons Estate Agency, Harpenden won Gold; Ashtons Estate Agency, Welwyn Garden City won Gold.
Ashtons Estate Agency Redbourn, 48 High Street, Redbourn, AL3 7LN.
