Trusted Agent profile · Reading
★★★★★
1,207 reviews across 2 platforms
Blagrave House, Reading, RG1 1QB, RG1 1QB
Winkworth's office in Reading, at Blagrave House, is rated 4.1 out of 5 across 1,207 reviews on two platforms, including 362 Google reviews rated 4.6.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
GoogleGreg's invaluable support made the sale of 2 Sherman Place seamless. His patient, informative and transparent communication alleviated the stress typically associated with moving house.
Hi Emily, Thank you for this kind review!
1/5
TrustpilotAvoid, Winkworth do not return deposits
I rented with Winkworth for three years and then ended my tenancy. As soon as I requested my deposit, my letting manager stopped responding to me and I have not heard anything in a month since I moved out despite constant chasing and have started a formal complaint process.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
TrustpilotAaron and Shaun did a great job renting…
Aaron and Shaun did a great job renting out my property. I would highly recommend the team at Winkworths. They were always on hand to offer advice and provide assistance.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
GoogleWe used Winkworth to find a property to rent while we are working on a construction project in Reading. We dealt mainly with Joana who was extremely helpful throughout. She sourced a few different properties based on our requirements and found us a perfect apartment in a great location very quickly. In the office all the staff I spoke to were friendly and helpful. Great company to deal with and would 100% use again.
Hi James, many thanks indeed for your great review and we are delighted you are happy with our services.
5/5
TrustpilotExcellent Property Manager - Michael Ferguson
We had a really positive experience with Michael Ferguson as our Property Manager for the last 2 years. Extremely easy to deal with and ensured clear communication between the landlord. If there was ever any issues with the property he made sure they were resolved in a timely and easy manner! highly recommend!
Thank you so much for taking the time to leave an excellent rating!
1/5
TrustpilotTenants - Don’t Use
I am writing this review from the perspective of a tenant - I’m sure that experiences selling and buying homes or being a Landlord with Winkworth are different, but ultimately those transactions are the money makers so that is to be expected.Our experience with Winkworth was atrocious, from beginning to end.On the very first day of us moving in, despite having agreed for a professional clean to be done, the flat was visibly dirty in places (which was picked up by the inventory company). After several calls to Winkworth, the landlord hadn’t cleaned the flat and the earliest they could do was the following day.When we moved in, various things such as the washing machine, the oven, the bathroom light all one by one stopped working over a period of a couple of weeks/months. These things took time to replace and when I spoke to the management team at Winkworth I was told that the landlord wasn’t a very wealthy person and they couldn’t fix things like ‘Mum or Dad would’.Things continued to break in our flat and requests to fix were just ignored. Our toilet flush broke and we were without a working toilet for 3 weeks. A wall cracked by a blind and this request was just ignored. We suffered with severe mould issues in our flat, with myself being admitted to the doctors, clothes and shoes ruined and again a damp issue being picked up on by the inventory. We had mould growing on walls on our pillows, everywhere. When I reported this to Barry, we were told to simply open windows more and put the heating higher. No responsibility was taken. We continued to live with these mould issues for 4 years and I simply had to use mould killer twice a week and run a dehumidifier 24/7 which was an increased cost to my energy bills that I had to absorb.When it came to viewings, paying various fees and dues, we were expected to respond as soon as possible and were chased frequently for answers. When the roles were reversed and overpaid rent was due we weren’t kept in the loop and I had to consistently chase and be left in the dark. It took far longer than it should have done to get our money returned to us. I can imagine this would have been treated urgently by Winkworth if we were landlords and not tenants.As a tenant, I would strongly advise against using Winkworth. Based on our experience their priorities are keeping the landlord happy given the income they get. Once you are locked into contract they don’t care for you as a tenant and this was our experience over 4 years, so I can’t see them changing any time soon.
5/5
GoogleRobin and Nicola gave us brilliant service. We really appreciated Robin's personal involvement right from initial valuation through to completion. He did a great job of keeping us informed through the whole process, and advising us through the negotiation of the sale. Very happy to recommend!
Hi Mark, Thank you for this kind review! We wish you all the best in the future!
5/5
TrustpilotWinkworths - Kensal Rise branch
Excellent service from Aaron and the team
We're happy to see that you had a 5-Star experience at Kensal Rise. Thanks for sharing!
5/5
GoogleHighly recommended! We thank Winkworth for their great support and management in every step of the way! This is our second experience with Winkworth, and we are so happy with our whole renting journey.
Thank you for your review. Hope you are settling well in to your new home!
5/5
GoogleHighly recommended! We thank Winkworth for their great support and management in every step of the way! This is our second experience with Winkworth, and we are so happy with our whole renting journey.
Thank you for your review. Hope you are settling well in to your new home!
5/5
TrustpilotGreat service from Winkorth Kensal Rise
The team at Winkworth Kensal rise really know the local market and provide an efficient and professional service. They are friendly, responsive and I would definitely recommend them. Gurdeep, Raphael and the team worked really hard to make the sale of my flat as smooth and stress-free as possible. Thank you!
5/5
TrustpilotI have let a flat through Winkworth in Kensal Rise
I have let a flat through Winkworth in Kensal Rise for many years now and they have recently re-let it for me after the last tenancy ended. I have always received a very professional, efficient and friendly service from them and I would have no hesitation in recommending them to anyone seeking to let a property.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotWinkworth are the best in the area
Aaron at Winkworth went above and beyond to ensure a seamless letting process for my home in Kensal. He was always quick to respond and a great knowledge of all the local tradespeople I needed to engage to let my home. I chose this agency as they are the most respected in the area and was not disappointed. I would highly recommend.
5/5
GoogleHave used these agents to manage my property and sale. Was very impressed by the management team, always able to get hold of them, always quick to get back to me and very helpful. The sales team were simply fantastic, worked closely with Tom who I couldn’t recommend enough. Regular updates and managed process really well, very hands on. Would strongly recommend.PositiveResponsiveness, Quality, Professionalism
HI Greg, it has been great to work with you over the last few years through both the letting and sale of your property. We wish you all the best in the future.
2/5
TrustpilotThey didn't lie, but they weren't forthcoming with the truth either...
There are certain things that estate agents should inform applicants of from the beginning, e.g. the landlord manages the property themselves, the fridge/kettle/toaster doesn't come with the property etc. Whilst the Reading team were polite and courteous, it doesn't make up for the fact that my partner and I were misled by omission. I am not best pleased
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated. We are unable to find your name on our database, and therefore cannot get specific response to you. Please could you email clientrelations@winkworth.co.uk and we will be able to look into your concerns accordingly. Thank you in advance.
1/5
TrustpilotThey did not show up
We booked an appointment to view a property, and they did not show up. We arrived at the agreed location at the exact time, tried to call them on the phone, no answer.According to the current tenants, who were kind enough to let us in, explained that the agent just left a few minutes before the appointment.The agent did not call us back later, nor replying to our email.
Hi Viktor, We're sorry to hear of this happening as we pride ourselves on our excellent customer service. Please get in touch with us at: clientrelations@winkworth.co.uk in order that we can talk further.
5/5
TrustpilotGreat experience with Winkworth
Great experience with Winkworth! Ryan was brilliant with communicating and organising our move.Would highly recommend
5/5
GoogleWinkworth managed my house(for rental), the last 7 years and did a good job. Upon our return there were utility issues with Shell Energy who were a nightmare to deal with. Abby Griggs worked closely with me and in fact took the lead to resolve the issues. Great job Abby, now after 6 months its done!!
Thank you so much for your kind review!
5/5
GoogleVery helpful for us new to Reading from Hong Kong and esp Mr. James Hathaway conducted the 2nd viewing with us. Sharing with us very valuable info about our targeted rental apartment. We are convinced with Winkworth service and definitely confident towards their advise.
Hi David, Thank you for this kind review!
5/5
GoogleWinkworth did a fantastic job with getting suitable tenants for my property. In particular, Orlando followed up diligently with enquiries and had detailed conversations with potential tenants to find a suitable match. Well done team Winkworth!
5/5
GoogleI have recently purchased a house through Winkworth and I can’t recommend them enough. From the first contact, to meeting Michael and the excellent updates and quick response to any questions I asked from Nicola I found myself relying on Winkworth instead of the agent I was selling through. My biggest regret is not using them to sell my house.PositiveResponsiveness, Quality, Professionalism, Value
Hi Lee, thank you so much for taking the time to write a review. it has been a pleasure working with you and we wish you all the best in your new home!
5/5
TrustpilotMarika was exceptionally helpful with…
Marika was exceptionally helpful with our entire move
Thank you for the review Isaac!
5/5
TrustpilotAaron is great
Aaron is great. I have used this branch for many years and they have been excellent.
5/5
GoogleFantastic team! They feel different to other estate agents in Reading, in terms of customer service, better organised and the team are a pleasure to work with. They use their knowledge of the local area to get the best for you and your sale. Would be happy to used Winkworths again, for sales or renting.
HI Matthew, thank you so much for this review! We wish you all the best in your new home!
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