5/5
GoogleThe team at Walmsley have been great throughout, very responsive and helpful. Thank you to Sam, Katie and Bethany for all your help!
Trusted Agent profile · Reading
Walmsley Estate Agents Reading reviews
★★★★★
250 reviews across 3 platforms
9-11 Bridge Street, Caversham, Reading, RG4 8AA
Walmsley Estate Agents's office in Reading, at 9-11 Bridge Street, is rated 4.4 out of 5 across 250 reviews on three platforms, including 235 Google reviews rated 4.5.
Reviews
Every review we hold for the Reading office, from every platform, shown as written. First names only.
Google5/5
Google5* for Walmsley sales and lettings agency after both renting and buying!! We rented through Walmsley a 3-bed in caversham. Everything from start to finish was smooth and efficient, we couldn’t fault them at all. The communication was excellent and any issues we had with the rental were quickly resolved. We received our deposit back with no issues. The team were always kind and helpful and always made you feel like a priority. Thank you especially to Bethany & Sian! We have also just purchased a house through Walmsley, and again couldn’t have been happier. We would be regularly updated with properties that matched our requirements. During viewings, the estate agents were very knowledgeable about the property and the local area and clearly had lots of experience. They were flexible with arranging viewings (we viewed a lot!!) and kept us up to date with offers. After we had our offer accepted the communication was outstanding, anytime you needed to talk to someone you would be able to. Paula was brilliant and helped push our sale through when we had an issue and I’m so glad we purchased our dream house through Walmsley. I would highly recommended renting and buying with Walmsley, thank you to the whole team we have had an excellent experience!
5/5
Trustpilot5* service from Walmsley sales and lettings agency
5* for Walmsley sales and lettings agency after both renting and buying!! We rented through Walmsley a 3-bed in caversham. Everything from start to finish was smooth and efficient, we couldn’t fault them at all. The communication was excellent and any issues we had with the rental were quickly resolved. We received our deposit back with no issues. The team were always kind and helpful and always made you feel like a priority. Thank you especially to Bethany & Sian! We have also just purchased a house through Walmsley, and again couldn’t have been happier. We would be regularly updated with properties that matched our requirements. During viewings, the estate agents were very knowledgeable about the property and the local area and clearly had lots of experience. They were flexible with arranging viewings (we viewed a lot!!) and kept us up to date with offers. After we had our offer accepted the communication was outstanding, anytime you needed to talk to someone you would be able to. Paula was brilliant and helped push our sale through when we had an issue and I’m so glad we purchased our dream house through Walmsley. I would highly recommended renting and buying with Walmsley, thank you to the whole team we have had an excellent experience!
5/5
GoogleI have view a flat with Tom that he did a great job I believe. He was so patient and very professional. I believe competent as well, his attitude towards the work, the way he explained details about the property was very satisfactory. Very professional and kind. We are fully satisfied with the service he provided. Thank you very much for the care and patience.
5/5
GoogleVery friendly, warm, responsive and accommodating. I've had nothing but pleasant interactions with the various members of staff. They were well-informed about the rental, and were able to get everything lined up in time for us to be able to get the keys and start the moving in before our previous tenancy ran out, despite the rather tight time window. Thank you all very much!
5/5
GoogleWe visited Walmsley Estate Agents in Caversham and met two lovely ladies Katie and Beth. They were both extremely helpful and found us a lovely little cottage in Caversham to rent. Katie was very charming and sorted everything out for us to get the place. I found them friendly, professional and very helpful. Thank you so much.
5/5
GoogleIsabella at Caversham branch,was very polite and help retrieve my parcel. This was something outside of her role really , but went out of her way to help. Thanks Isabella
5/5
GoogleWe had a really positive experience with Walmsley. Of all the times I have bought/sold houses, this time I had the best level of communication. I was given regular updates, explanations of any delays due to the buyers’ ever-increasing and changing demands, and information about nexts steps. Special thanks to Paula, who progress-chased the sale and understood the stress I was experiencing as a customer. *no keys were thrown in the selling of this property* 😇
5/5
GoogleTom is superb! Professional, patient and helpful advice! Thank you!
1/5
GoogleBought a property recently as a first time buyer. We were thinking of getting a survey of the property to have a piece of mind that everything is running fine. The estate agent convinced us that there are no issues with the property as the previous tenants who lived there did not report any complaints. When we moved into the house, the boiler was not working at all and we had to pay hefty amount to get the boiler fixed. And when we recahed out to Walmsley regarding this, they backed off and said that the property was not rented through them and they donot have any history of the house. Another things is that they lure you into the trap of getting the mortgage advisor and Solicictors from them as part of the deal who charge you way more than the market price in order to expedite the process which is good thing but this was not done out of goodwill, this was just so that the agent could make some extra bucks off of you. Overall, a worst first time buying experience. Will not deal with Walmsley ever in the future again. Advice for first time buyers, please do your due dilligence before buying the property from Walmsley, donot trust blindly with anything that is being conveyed to you.
Agent replied · 21 June 2024
Dear Mr. Sharma Thank you for taking the time to share your feedback with us. We appreciate all forms of constructive criticism as it helps us to continually improve our services. However, after reviewing your concerns, we believe there may be some misconceptions that need to be addressed. Firstly, it's important to clarify that we never provide verbal warranties on any property. There are various levels of surveys, and the choice to proceed without a survey rests with the buyer. As acting agents for the seller, our duty is to relay any known issues with the property to potential buyers. In the instance you've mentioned, there were no issues brought to our attention prior to the sale. Boiler/ gas safety certificate - it's standard practice for such documentation to be provided by the landlord when a property is rented through an agency. Any issues with the boiler would typically be reported by the tenant to the landlord, who is then responsible for resolving them according to the terms of the tenancy agreement. This property was not rented through us, therefore any issues were unknown and had never been reported by the tenant (when we had viewings) or by the landlord. Your criticism of our recommendations for mortgage brokers and solicitors seems misplaced. While we do provide suggestions for professionals who can assist in the process, the final decision on whom to engage lies with the buyer. It's worth noting that your previous satisfaction with our services, as evidenced by your visit to our office to express gratitude towards our team, suggests that our initial assistance in this regard was appreciated. We understand your frustration with the boiler issue that arose after moving in. Unfortunately, such unforeseen occurrences can happen, despite our best efforts to ensure a smooth transition. However, it's important to note that requesting a heating test during your pre-exchange visit could have potentially identified any issues beforehand. While we sympathize with your situation, we respectfully disagree with the notion that we should be held accountable for this unfortunate turn of events. Nevertheless, we remain committed to assisting you in any way we can moving forward.
1/5
GoogleAVOID AT ALL COSTS. We moved into a flat in 2022 and instantly noticed it had not been cleaned. We sent an email to Warmsleys stating some of the issues; black dust around the skirtings, bed, sofa, and tv units, black stained worn carpets, crumbs in the oven, traces of human blood in the property, limescale covered worktops, broken lightbulbs, and a strong stench of smoke throughout the property. The email response we got did not offer for a cleaner to come in, they just wrote that we wouldn’t have to get the flat professionally cleaned upon checkout. Quite the opposite has happened.. DAY OF CHECKOUT: We receive an email from Leona saying we owe £200 for a professional clean and replacement bulbs. This was after we told them we had gone above and beyond their requirement and we hired in a cleaner, because we wanted to leave it nice for the next people, so that they didn’t have to move into somewhere as filthy as we had to. But apparently, this wasn’t good enough and she “missed” some areas. The photos they sent back are laughable - one of which included a 1mm ball of white fluff? I’ve also attached a photo of the oven as we left it, which apparently needs a second clean? After several emails back and forth, they still aren’t dropping the cleaning bill. If you want your deposit back, avoid Warmsleys at all costs. I have rented for 10 years, and I have never lost a deposit nor been treated so appallingly by a letting agency.
Agent replied · 21 June 2024
Thank you for your feedback, which we have received through two separate reviews. We acknowledge and understand the concerns you've raised regarding your recent tenancy. We have dedicated considerable effort to explaining the current process, but it seems there might be a gap in communication or a misunderstanding of our side of the situation. It would have helped if you had the patience to listen to our side of the situation, owing to the nature of an elderly landlord who at times finds the whole process difficult. Upon moving in, we acknowledged your concerns about the cleanliness of the property. We apologised at the time on behalf of our landlord, who regrettably takes time with decisions. As we have already explained your deposit is securely held in an independent deposit holding scheme. This ensures a fair resolution by keeping the funds neutral until both parties, namely the tenant and landlord, reach an agreement. We act as a mediation service in these situations to facilitate a transparent and equitable outcome. Regarding the repair process, we acknowledge that it took longer than anticipated, primarily due to the slower pace of approval from our elderly landlord. We have apologised on several occasions for any inconvenience this may have caused. Our commitment is to resolve these matters efficiently and fairly. If there are specific issues you would like to discuss or if you have further questions, please do not hesitate to reach out. S Walmsley
1/5
GoogleWalmsley lettings in reading are the most dishonest and misleading agent I have ever let with. Upon check in, we took many photos of the property, but were advised by our agent Lauren that we didn’t need to be so worried about being charged for every little thing, as walmsleys aren’t like some of the other agents that screw people over. We were also provided with pictures of how the property should look, taken on a 20 year old digital camera…. The property was filthy, thick dust was around the skirtings, we were given a blood stained mattress protector, a 3 legged table and dirty Crockery - we were told by the agent that we HAD to keep all these items in the flat - even the blood stained mattress protector?! Upon check out, Walmsleys seem to have found the funds for an IPhone 15 with flash to take photos of EVERY TINY spec of dust in the property, even though they expect us to move into a property in such a terrible condition. Their check out clerk used flash photography and zoom on every spec of dust, yet when we moved in the check in report was made using no zoom, no flash and a terrible camera. Walmsleys will continue contributing to the terrible state of the lettings market unless someone does something about them. We are yet to reach a resolution. I have attached an example of the pathetic imperfections in the property that we are being charged for:
Agent replied · 21 June 2024
Thank you for your feedback, which we have received through two separate reviews. We acknowledge and understand the concerns you've raised regarding your recent tenancy. We have dedicated considerable effort to explaining the current process, but it seems there might be a gap in communication or a misunderstanding of our side of the situation. It would have helped if you had the patience to listen to our side of the situation, owing to the nature of an elderly landlord who at times finds the whole process difficult. Upon moving in, we acknowledged your concerns about the cleanliness of the property. We apologised at the time on behalf of our landlord, who regrettably takes time with decisions. As we have already explained your deposit is securely held in an independent deposit holding scheme. This ensures a fair resolution by keeping the funds neutral until both parties, namely the tenant and landlord, reach an agreement. We act as a mediation service in these situations to facilitate a transparent and equitable outcome. Regarding the repair process, we acknowledge that it took longer than anticipated, primarily due to the slower pace of approval from our elderly landlord. We have apologised on several occasions for any inconvenience this may have caused. Our commitment is to resolve these matters efficiently and fairly. If there are specific issues you would like to discuss or if you have further questions, please do not hesitate to reach out. S Walmsley
5/5
GooglePerfect service from Craig, Simon and the team at Walmsley Estate agents, Smooth and controlled from start to finish, gave a 100% to get the sale done, I would recommend 1 million %
Agent replied · 21 June 2024
Thank you Tim for such a kind review. It was a pleasure to deal with you. Simon Walmsley
5/5
GoogleI would not hesitate to recommend Walmsley Agency in Caversham, as I have found them to be first class. I had to sell my brother-in-law's flat after his death. Not living anywhere near Caversham I was looking for a team who would not only help in selling the flat but also looking after it for the period it remained unsold. Craig and Francesca gave me superb assistance giving me contacts to clear the flat, clean and then redecorate it. Quite honestly without Walmsley's assistance the whole process could easily have turned into a nightmare. Thank you to all the Walmsley team but especially Craig who kept me posted throughout the process and was willing to go the extra mile.
5/5
GoogleMy husband and I recently had the pleasure of dealing with the staff at Walmsley in Reading. We found everyone to be quite knowledgeable and forthcoming with information, and each with their own personal touch to add extra value. Bethany in particular handled most of our process, and her conduct was nothing but professional, with a keen attention to detail and a no-nonsense and engaging approach that simply made us feel "well taken care of'. Thank you Beth, and to all at Walmsley, who made a potentially stressful situation, an effortless and happy experience.
5/5
GoogleHaving lived in our old house for more than 25 years we were a bit out of practice in selling houses! We knew we wanted to move but needed some sensible pragmatic advice. Step in Simon Walmsley. After our initial meeting where we discussed our objectives and the kind of marketing strategy we wanted, we were confident Walmsley was the agency we wanted to work with. After the photo’s were done and the details signed-off, and within an hour of the property “going live”, we had 11 viewings booked in. These viewings resulted in 5 offers mostly over the asking price. The selected bidder proceeded seamlessly to exchange and completion with Paula keeping us updated on progress throughout. To summarise we couldn’t recommend Simon and his excellent team highly enough.
5/5
GoogleWalmsley Estate Agent in Caversham were excellent from start to finish through what was not an easy sale. The constant support they gave, rapid responsiveness and professionalism from Paula and Craig at every stage will be forever greatly appreciated. I’m pretty sure without Paula being so fantastic in her communication and keeping the chain stable/well informed that it would have fallen through. Huge Thank you again to the team, can highly recommend and Walmsley will most definitely be my agent of choice for future transactions! :) Having previously rented as a tenant through them as well for several years, I can confirm that they are also the best letting agent I have ever dealt with, with clear processes that protect both tenant and landlord.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI recently sold my flat through Walmsley and would strongly recommend them. Simon and Craig's advice when putting it on the market was genuine and helpful, and once the offer was accepted Paula kept things on track brilliantly. The whole team were a great support and the process was smooth and very quick. Thanks again!
5/5
GoogleWe have just sold a flat in Caversham. Despite many issues with solicitors the staff at Walmsleys were a constant source of reassurance and calm. Especially Craig and Paula. Communication was excellent and they gave us good advice throughout the whole process.
5/5
GoogleWe are in the process of buying a house and Walmsley have been so professional and helpful throughout the process. I have mainly dealt with Paula who has been great at keeping us updated, and would recommend Walmsley to anyone buying or selling. Having had very negative experiences with some competitors last year it was lovely to experience a company who do their jobs well and are lovely people.
1/5
Trustpilotprobably the worst real estate agency…
probably the worst real estate agency in UK you call them with issue, 6 weeks later still nothing you ask them for assistance - "we will sort it out" - 12 months later NOTHING done but when it comes to get money - they are first highly NOT RECOMMENDED
5/5
GoogleWalmsley were professional from start to finish with our sale. We took a while to find the right purchase as we were moving counties but we had regular contact with Paula & the team and nothing was too much trouble. Would definitely recommend to penitential clients.
5/5
TrustpilotAn excellent service over very many years
Once upon a time I was a landlord who thought managing tenants was easy! Many months of heartache later, and thousands of pounds out of pocket, I turned to the professionals. This was more than a decade ago, and I chose to turn to Walmsleys as they had an office on the university campus and I felt that students, while often messy, did at least vacate every year. After a number of years excellent service from staff there, I moved to the Caversham Office, at a time when the university branch was closing. Since then, I have had a number of tenants found by them, and have had the lettings managed. My wife and I have now decided to sell up, and it seemed an appropriate time therefore to write, thanking the staff, each of which has been exceptional. I have especially admired their professionalism, their ability to get things done before a drama become a crisis, and their calm approach. I do like the way each communicates, being friendly and approachable (starting emails 'Hi Richard'), whilst staying wholly professional. I like also their ability to get necessary work on the property completed, with a minimum of fuss and always to a budget. Emails were always answered promptly and I always felt that I was kept in touch with any issues that might arise, usually pre-empted by the staff foreseeing a problem and dealing with it. I would recommend the agency to anyone thinking of letting out their property.
5/5
GoogleBeth and Katie were helpful through all processes encountered. It was a good experience with walmsley overall.
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