Trusted Agent profile · Reading
★★★★★
1,840 reviews across 3 platforms
33-34 Market Place, Reading, RG1 2DE
Romans's office in Reading, at 33-34 Market Place, is rated 4.1 out of 5 across 1,840 reviews on three platforms, including 355 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reading.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
TrustpilotWe've been very pleased with Romans
We've been very pleased with Romans, especially Aston. She puts you at ease and is very professional.
Dear Jo,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAmazing service
Amy and the team have been amazing in finding tenants for my property. Extremely happy with their service, would definitely use again
Dear Katie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleIn response to the below reply by Romans - we tried to contact Romans Estate Agents on a great number of occasions both while we were renting and living at the property, as well as after we had moved out (with regards to a great number of issues with the property itself as well as the property furnishings). However neither our allocated property manager nor any of the other staff members that we contacted wanted to help once we had signed the contract and paid the deposit money they required. Definitely would not recommend, and unfortunately will never use Romans Estate Agents again.
Customer service is very important to us as a local property company and would be grateful if you could contact me to discuss your experience further. Regards Jon Roberts Director Residential Sales 0118 9538701
5/5
TrustpilotI am a Landlord and have been using…
I am a Landlord and have been using Romans for a few years now. I'm very happy with their services, my property is always well occupied and they are there to help with any maintenance issues. Anais Payne and Megan Setchell who look after my property always do a great job, they are very professional and pleasant to deal with.
Dear TomCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery good service
Romans in Market Place, Reading made the selling of our home very straightforward indeed. All the staff we have dealt with have been friendly, professional and efficient. Their recommended solicitors have been very good. Would certainly recommend them
5/5
TrustpilotWhat an absolute amazing bunch of
What an absolute amazing bunch of people that work there and a special thank you to Sam Morton who has definitely gone the extra mile to help make the moving process as smooth as possible. I would definitely recommend them.
5/5
GoogleSuperb service, happy to answer questions and very friendly and kind. We have been very impressed with the communication and especially with Mike. We would definitely recommend Romans to anyone.
Dear Jenny Buckley Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotPathetic excuse for an estate agent!
Pathetic excuse for an estate agent!! ****AVOID AT ALL COSTS****So untrustworthy, when renting with this company they have tried to steel money from me and my family, making up lies and not telling the truth about already existing damage inside the property, we think that they are working alongside their own inventory clarks and may have a deal in place to rip people offWe will be going to the media about this!!!!
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
TrustpilotAvoid this company in renting from…
Avoid this company in renting from them.Nearly 4 weeks since moving outnof one of the managed properties & still no deposit back.No deductions have been agreed & all I get from Romans is stalling tactics in not repaying This might sound a small problem to some, but in my mind it's totally unacceptable. However I am about to seek legal advice on this matter.
Dear Graham,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
1/5
GoogleI have a very bad experience with the team managing the property I was renting, when I moved to the property on July 2013 I had the inventory report which stated that a lot of spots and stains are on the carpet. just stated that as a sentence without showing any pictures as they are hundreds. As I was just moving to UK and even don't know what is clerk or inventory means, I accepted that and moved in. Same company did the inventory again for the property on April 2018 when I ended my tenant, the lady captured 15-20 stains and spots photos and put them in the report, then the landlord is asking for some deposit money to clean this spots!!! first, the spot numbers remaining are less than 10% of what we received. I know it's my word against photos but honestly speaking this is the case. Second when I contacted the property management within Romans, they are taking ages to response (until now I'm waiting some responses). Also, when they are responding the answers looks like a automatic answer machine quoting sentences from the inventory report. last e-mail from me to them is asking for receipt for the cleaning they did and the new photos showing it has been cleaned (in the first inventory report it was stated clearly that however professional cleaning had been done, several spots and stains are remaining.!). almost a month now without response from Romans. looks like they are trying to make me give up. Also, having two different ways of reporting the inventory is giving me the impression this is just to get more money from me. I really disappointed from the service, try to avoid them if you can. Finally, I'll report this issue to my company HR and they are updating the recommended list and the black list every year for our employees who want to rent flats / houses.
I am sorry to see by your rating and review that you are disappointed with the inventory service we arranged and that you have some outstanding points. Please contact myself directly or my colleague Richard Chambers, the Lettings Manager in my absence to discuss your experience I can be contacted on 0118 9538715 or the Richard on 0118 9538707 so that we can look into for you. Kind regards, John Sumner Regional Lettings Director
5/5
GoogleJulian, Bernadette and the rest of the Romans Reading team did a fantastic job on the sale of my flat. They are very professional and knowledgeable, with plenty of helpful advice. Selling with them was a far better experience than with the other high-street estate agent that I tried before them - I would definitely recommend Romans to anyone selling in Reading! They even seemed to have a clearer picture of what was going on with my flat sale than my own solicitor a lot of the time!
Thank you for your positive review regarding Romans of Reading and in particular Julian and Bernadette. We always aim to exceed the expectation of our customer and I am extremely pleased that we have achieved this for you. Thank you again and we hope to be of further assistance to you in the future. Kind Regards, Mark Wright, Regional Director Residential Sales
5/5
TrustpilotAyse was extremely helpful and…
Ayse was extremely helpful and efficient in handling our move. Very professional. I wish her all the best.
Dear Smriti,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHelpful and professional
Katie was really helpful from start to finish. Would recommend them
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent
George was punctual, concise and we appreciated the time and patience he showed throughout our unique position
Dear Jake,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotReview oAvoid Romans Aldershot, Misleading Fees, Poor Property Management, and Thousands Lostf Romans Estate & Letting…
Review of Romans Estate & Letting Agents, Aldershot
5/5
TrustpilotAmazing Team
Jessica and team are amazing. Always very helpful and proactive.
Dear Alison Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotVery helpful and Ellis Rose is a bubbly lady…
Very helpful and Ellis is a bubbly lady to deal with made me feel very relaxed and smiley Will stay connected for the next time thank you Pamela
5/5
TrustpilotHelpful
I had the pleasure dealing with David and Shannon in helping us find our new rental property in Wexham. They were quick in responding to any requests we had for the landlord and also gave us all the information that we needed for a smooth transition. As we had a pleasant experience I would recommend speaking to them if you a looking to rent.
Dear Gursharan,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotWe will only use Romans.
We will, where possible, choose Romans over any other agent, as we feel they are trustworthy and honest. We have used Romans for our last 3 moves. Jack, our valuer, was/is pleasant and knowledgeable.
Dear RussellCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Jack a 5 star rating! Many thanksCustomer Care Team
5/5
Trustpilot5* service
Steve and Nathan were excellent very helpful I have never rented out a property before but they made it hassle free by explaining everything step by step which made it a pleasant hassle free experienceI would not hesitate to recommend them
5/5
TrustpilotThe letting department were genuinely amazing!!!
My partner and I have recently moved in to a property with the help of Amanda from Romans and she couldn’t have made the process any easier for us. Unfortunately, there was a slight hiccup towards the end where Romans weren’t at fault, yet she swiftly sorted the issue for us. Any questions we had, she was there to answer straight away and there wasn’t a moment where we were left in the dark at all. Her frequent communication with us was so so helpful seeing as this was the first time we had moved out and she made it feel easy. If you’re going to rent through Romans, definitely ask for Amanda! I couldn’t recommend her enough!
5/5
TrustpilotExcellent service for property management
I have had a property managed by Romans (previously Dewhurst) for 12 years. I have worked with many people, currently Christine Lancaster, all who have been exemplary and professional. I have been kept in the loop at all times and been offered sound and practical advice. Definitely would recommend as a property management agency.
Dear ZoeCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGood experience with selling my flat - had a bit of a problem with the buyer's solicitors being pretty poor, and they were great about passing on messages about the need to get the process going with a good result.
Dear Sam Juthani Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAfter being with Romans for many years I must highly recommend them as letting agents. I have always found my Property Manager Kimberley Garcia Jones very helpful and knowledgeable. Her knowledge regarding the law and letting of properties is second to none. Above all she is very approachable and friendly.
Dear Gerry Bates Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reading.
