Trusted Agent profile · Reading
★★★★★
1,840 reviews across 3 platforms
33-34 Market Place, Reading, RG1 2DE
Romans's office in Reading, at 33-34 Market Place, is rated 4.1 out of 5 across 1,840 reviews on three platforms, including 355 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reading.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
TrustpilotThanks Jessica
Jessica is quick to reply, keeps us informed and is friendly. Great service, thanks.
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat Experience
1. Friendly and professional staff members2. Always ready for the service3. Always reviewing the progress4. Always request feedback and improve if needed5. Mr Smith has been excellent and takes good care of his people.Thank you for your continuous support and excellent service.
1/5
TrustpilotDO NOT RENT WITH THIS AGENCY!
DO NOT RENT WITH THIS COMPANY! THE WORST AGENCY IN AND AROUND SLOUGH. THE WORST EXPERIENCE! DO NOT TRUST THIS COMPANY WITH ANYTHING! DO NOT TRUST ANY STAFF OR LANDLORDS THEY WORK WITH!
Dear NileWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
5/5
TrustpilotWould like to thank Amanda in the…
Would like to thank Amanda in the renting team, she has been really helpful during our renting process. She made sure we knew what we needed to do, and helped me through my doubts. Very friendly and kind!
5/5
GoogleI want to say special thanks to lucky and Sang for helping me and guiding me so much and am happy that I found my new house am so much satisfied with Romans and their services.
Dear Khizra Khan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans are so helpful
Romans letting agency have been really great and understanding and kept me updated everyday on the progress of our application- Jenna showed us around and she was very friendly and helpful. Amanda has also been so prompt with replies. Highly recommend
Dear RubiyaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Jenna and Amanda a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotRomans High Wycombe are highly recommended!
Having never sold a property before,we were understandably anxious and wanted to make sure we made the right choice with our chosen agent.From the first meeting with Stephanie, Catherine and the rest of the team,our minds were put at ease; they were warm,friendly and knowledgeable.Throughout the selling process,they have kept regular contact, providing updates and offering reassurance when needed.We cannot recommend the team at Romans High Wycombe highly enough!
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotDiscrimination and violation of privacy
This Company, like a few others unfortunately, uses a discriminatory questionnaire upon registration and asks for private information which is not needed to view a property.Upon sending an enquiry, you receive an automated email where they ask you to share your private address, your job title, how much you earn and other pieces of information which are not required by Law to view a property.In the UK, businesses are required to comply with anti-discrimination laws and data protection regulations. Discriminating against a client based on their refusal to disclose personal information that is not necessary for providing the service could be considered unlawful.If a business insists on collecting personal information that is not necessary for providing the service and discriminates against a client for refusing to provide such information, it may be in violation of data protection laws. The Information Commissioner's Office (ICO) in the UK is responsible for enforcing data protection regulations and may investigate complaints related to such practices.Forcing a client to disclose personal information, such as a private address, when it is not required for the legitimate purpose of providing goods or services, may be considered a violation of data protection laws. Specifically, this could be seen as a breach of the principle of data minimization, which is a fundamental aspect of data protection regulations, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.Such practices could potentially lead to fines and other enforcement actions by the Information Commissioner's Office (ICO). The GDPR allows for significant fines, with the maximum penalty being €20 million or 4% of the global annual turnover, whichever is higher.My sincere advice is to stop asking potential customers for private details like private address or confidential financial information, and only collect those if and when the initial conversation leads to a successful purchase or tenancy agreement.Until then, I hope that people won't be using your service.
5/5
GoogleThe experience has been really great since day 1. Our lettings consultant Sang, was very helpful, kind and on time at our appointments. The letting process was fast. They have a good web where I can see my payments, I can ask for repairs and ask for help. I fully recommend Romans.
Dear David C Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans Lettings
Romans Lettings, Kerry and Alexandra have been so helpful and gone the extra mile, the communication and helpful knowledge about the local area including schools has been priceless and so informative we couldn’t ask for any more. I would certainly recommend Romans Wokingham branch.
Dea DavidCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
1/5
TrustpilotExtremely disappointed in the lack of communication.
We have sadly only had negative experiences with Romans so far after our landlord changed over companies to manage the property we have been happily renting for the last 4 years.At the start of the transition period, we were introduced to Ben Chapman as our new property manager. Ben had followed up to say that he would not be taking on our property after all but a colleague of his would be in touch soon. We understood the need to manage workloads so were happy to be introduced to our new property manager as our contact point moving forward. Sadly, no-one reached out to us, and us calling Romans never managed to get us through to a person, and we didn't receive call backs after leaving voicemails, so struggled to get in touch with anyone to even know where to send rent payments to. Worried we were going to be paying rent late due to the miscommunications I had to send multiple messages/voicemails until we finally had a call back from someone who again was not our property manager but could send us the payment information, the working day before the rent payment was due. We were able to set up our payments and ensure rent was paid without further issue.We have since had issues with our property where a bedroom window blew in from a stress fracture, knocking glass into our room and compromising the double glazing, and our electric shower cutting out due to what we believe is a fault in the wiring. Again, we tried reaching out to Ben to learn who our property manager is, and still do not have a contact of who is as our emails have been ignored except for automated responses to say our message has been received.The issues portal is a very easy to use feature and I made sure to log our issues with as much detail as I could the moment they occurred, however it is a week in and we have not heard any updates.I am hoping that they can turn around this terrible experience so far with improving their communication and levels of human interaction. Even small things like acknowledging and email has been received or having a call back to say that they are working on our issues with the landlord would be useful and help us feel valued. We are currently both literally and figuratively left in the cold.
2/5
TrustpilotGreat initially, but the continued support doesn't seem to be there
You can see from the other comments that it's all sunshine and roses when it comes to finding a place and getting the contract sorted (if you ignore the no deposit option that you're practically forced into). But once you're in, it's very hard to get hold of anyonePotentially will be left 5 weeks with major repair work needed from day 1. Never had these problems when letting directly from a landlord.
Dear Chris We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotRobert and Jon have been true professional
Robert has been professional, highly engaging, understanding and efficient whilst remaining respectful and communicating well.It has been great working with Richard and I would recommend him and the team to anyone based on my own experience.
1/5
TrustpilotApalling company
Apalling company. My son rented a single room flat with them. The room was filthy when he moved in and had no form of heating for 8 months, the shower was broken and the appliances were broken or faulty. The electrics were in a terrible condition and hadn't been checked or certified. When he left they kept a large amount of money from his deposit for no reason. They are criminals who should be avoided at all costs.
Dear Mr Wheeler, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Head Office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are con cerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact us via email customerrelations@lrg.co.uk as we would be more than happy to discuss this with you. Mandy Klopper, Customer Relations Team
5/5
TrustpilotThank you Ema Antalova been professional and very helpfull.
Thank you Ema for excelent customer service , you been very helpful, great experience and promptness. Roman Lettings great estate company. Thank you again.
Dear Mr George Viorel Stancu,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have been renting with Romans for past 3+ years and glad that we have choosen this. From the day 1 of my tenancy they ensured that we are happy, safe and comfortable. Very specifically, I have to mention our property manager Kimberly. Very helpful, professional, and quick to respond. Happy to continue and connected with same agent for years to come, would definitely recommend!
Dear Sivakumar S Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotFantastic Property Manager
We are lucky to have a great property manager as tenants. Kim Stockley (Senior Property Manager) is so helpful and supportive when we have needed to contact her or report any issues. I find her responsive via email, but she has also always been happy to have a phone call when needed. I greatly appreciate when Kim has taken some extra time to explain things to me thoroughly and/or offer reassurance when I've needed it. We have had a few property managers over the years, and she stands out for her efficiency, and her caring and friendly manner.
5/5
TrustpilotExcellent
Excellent. So pleased we chose Romans. Emily, Catherine and team were extremely professional, helpful and proactive. Can highly recommend them.
Dear Lucy,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleHelpful, they respond timely for additional for missing details, and ask to check on how you are getting on.
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
5/5
GoogleSharing my experience about my recent letting with Romans. Much appreciated for the help of the Letting Negotiator Lianey Dunn and Property Manager Kimberly Garcia Jones. They are both professional and responsible answering and helping to deal with any kind of problems you had in lettings and livings. Many thanks for your services.
Dear Liefeng Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
3/5
TrustpilotNot the best agent we have used
They were good until the house sold and then didn't seem to care. They also lost my house key! Took over a week and lots of chasing to get the lock changed. The sales team were fab but once my house sold and it was passed on to a new team whilt the purchase completed and surveys were run etc, contact ceased and for this reason I wouldn't use them again. I wanted updates and feedback and this was not available.
5/5
TrustpilotBath office
Amy in Bath is an absolute delight to deal with. I will certainly be looking her up again next time I need to move
Thank you again for taking the time to let us know how we did. We hope you have a great day!
1/5
TrustpilotAvoid this company unless you want EQ training
First of all, if you want to rent through them, you have to pay a monthly fee(no deposit option). Otherwise, your offer won't be considered.Secondary, the property manager is rude and irresponsible. "Do you know why you needed to pay up front last year?" I can't believe it is said by a property manager. Moreover, when I asking for renewing tenancy, my email got no response for 2 weeks. Finally, the discussion about the tenancy renewal started after another few weeks. We discussed in a email thread and I got no response again. A week later, she started a new email thread to question me if I still want to renew the tenancy because she didn't get update from me. But the fact was I do reply her last question in the previous email thread. The most terrible thing is even I resend the previous email thread to her, she still not try to read the emails. I have to repeat my answer to her again.
1/5
TrustpilotDon’t put buyers first
As a first time buyer & as romain’s is the biggest estate agents in Yatley, I had high hopes of finding a property through them. However unfortunately this wasn’t my experience. They were hard to get hold of, didn’t return emails or calls, was impossible to schedule viewings with & just didn’t put the buyer first. This sent me to another local estate agent who I found a house with & brought in the local area.
Dear Mr Collins, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Relations Team
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Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reading.
