Romans Reading reviews

★★★★★ 1/5

Trustpilot

Wouldn't recommend renting property…

Wouldn't recommend renting property with Romans. They work with greedy landlords who don't care about properties. Our rent was increased even before we moved in and left us in inconvenient situation because we already gave notice for old property and didn't have much time to find something else. Landlord never fixed issues, it took him 2 month just to fix toilet. Got charged for leaving property "dirty and damaged". Tried to explain that it's not true but no matter what you say they will turn it around against you. We left flat much cleaner when it was when we moved in, but still their clerk said it's not clean enough because of dust in radiators which were there before and etc...

Sandra · 5 September 2020

★★★★★ 1/5

Trustpilot

Poor quality accommodation.

My son rented a house with fellow students. There were problems with damp in many rooms. The owner was known by a member of staff and disappointingly was never taken to task over the issue. Very unhelpful attitude from the agency.

Barry · 14 September 2023

★★★★★ 5/5

Trustpilot

Isabella York

Isabella York is my property manager. She excels in responsiveness, politeness and professionality. I am very grateful for her continuous support!

Chiara · 11 August 2022

★★★★★ 1/5

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The experience with Romans has been dreadful

The experience with Romans has been quite appalling.

David · 7 October 2025

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service. All very thorough and timely. Would highly recommend. Particular thanks to Charlie Gammon. Really switched on and always happy to help.

Nikki · 9 May 2022

★★★★★ 1/5

Trustpilot

We started the process with Romans…

We started the process with Romans Broker service in March 2020 and after 6 months they still failed to get the mortgage approved due to the incompetent broker placed in charge. Incorrect forms submitted on numerous occasions and a lack of professionalism on liaising with the bank. We had to chase the bank for information and spend hours on the phone. The broker ignored our emails and finally in August when she submitted again the wrong form the property was lost. Avoid Romans Brokers at all cost.

Brad · 18 August 2020

★★★★★ 5/5

Trustpilot

I was very impressed with the excellent…

I was very impressed with the excellent service Romans letting agent in Bath and in special Amy has given me. Amy is very organised, helpful, quick and friendly.I couldn’t have asked for more. The whole process has been a wonderful experience.Highly recommended !

Ingrid · 13 July 2023

★★★★★ 1/5

Trustpilot

Bullying and Harassment

My partner rented from this terrible estate agents over a period of 18 months. He has rented many times previous and is always clean and tidy. At the 6 monthly checks he was always praised for how clean the place was. Upon moving out he was given charges for unreasonable ‘damage’ and general wear and tear. He argued this was wrong and was hounded via email and phone calls on a daily basis. 2 months after moving out he was told of more ‘damage’ which wasn’t shown on his checkout report due to a software problem. He’s still had no proof of this apparent damage, just told there is now an extra charge to him even though new tenants have been living in the property for over a month now. Romans are rip off merchants who think they can bully people into paying unnecessary charges. Avoid.

Rosie · 30 July 2020

★★★★★ 5/5

Trustpilot

You achieved the best possible price…

You achieved the best possible price for us. Mike, the sales manager was confident that the property would achieve the valuation that he made. In fact it exceeded the asking price by several thousand pounds. Mike always had a very positive and professional attitude and the whole team were always willing to help when I telephoned, emailed or popped into the Reading Branch. Thank you again for an excellent service.

Debbie · 16 June 2022

★★★★★ 5/5

Trustpilot

House valuation visit

Carl was Straight talking & giving balanced advice on Valuation & current market conditions. Friendly professional, punctual visit!

Mrs · 27 November 2022

★★★★★ 1/5

Trustpilot

Terrible estate agency. Thief's (£395 for a 1 bedroom cleaning !!)

Terrible estate agency. Please avoid this agency at any cost. They don't care about any tenant , their only concern is about the landlords that pay them commissions. Specially Mrs KIM SHANKS , responsible for a ''follow up service '' , she didn't care if I stay 3 winter weeks without water , but forced me to accept a 1 bedroom cleaning service for £395 !!!! And even thereat me !!! She keeps keys of the apartment they lent and without permission , they walk in and photograph your personal belongings . AVOID THIS AGENCY..........any is better than this one

Antonio · 25 July 2020

★★★★★ 5/5

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Very good service

Very good service. Andrei was very helpful throughout the process of finding and moving into the new renting property.

Vinoth · 19 October 2022

★★★★★ 5/5

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Thank you

Can’t thank Charlie Gammon and Mia Chapman from the Farnborough office for their help and communication throughout the process of selling my property.

Tracy · 21 April 2022

★★★★★ 1/5

Trustpilot

Avoid as a landlord

Some good people at branches but really lacks when it comes to property management.Management staff lack common decency of returning calls, reading emails, professional courtsy and worst of all common sense. They fail to understand relatively simple regulations that they should be champions at. Every few montsh there is some or the other catastrophe caused by their negligence - be it the lack of sense in following protocol or compliance team being plain stubborn even when presented with black and white evidence of their mistakes. Have suffered with them for a few years but wouldn't recommend at all.

Ranjan · 22 March 2024

★★★★★ 4/5

Trustpilot

Great experience

Great experience! They have been really hands on and approachable especially Nathan. Well done!

Ven · 5 April 2023

★★★★★ 1/5

Trustpilot

Terrible estate agents

Terrible estate agents. When we first moved into our rented property there were a number of issues that took them over 3 months to sort out. Most recently in these covid-19 times they sent our landlords gas engineer brother to carry out a gas check without advising how he would be protecting himself and us from potential infection. I have never been so angry. DO NOT RENT OR BUY WITH ROMANS they are completely incompetent and do not care at all.

Customer · 25 June 2020

★★★★★ 5/5

Trustpilot

I recently rent a 3 bedroom apartment…

I recently rent a 3 bedroom apartment with Romans, Darshil Sheth made the process easy smooth one. I want to say thank to Darshil Sheth for his support and the Aldershot team.

Ronke · 21 March 2024

★★★★★ 5/5

Trustpilot

Excellent letting management

Excellent letting management. Kim Stockley, Senior Property Manager is superb. Always courteous and very thorough. Nothing is too much trouble. Works orders and quotes done promptly and without fuss.Excellent service and would definitely recommend.

MC · 6 February 2024

★★★★★ 1/5

Trustpilot

Worst estate agent ever to have walked the earth

If I could I would give 0 stars. This is an absolutely terrible estate agent. They are rude, incompetent and constantly threaten you with the legal action even when they have no grounds. On reading the tenancy contract from Romans, there were several unreasonable clauses including stating 'it is the tenants responsibility to ensure no mold is in the property and the tenant must open all windows at least 10 minutes each week to ensure no mold is present' which I asked to be removed or amended to a more reasonable clause. This caused many issues with Romans who claim they cannot change the tenancy agreement as it is a standard agreement that comes from head office. After a lot of back and forth the clauses were amended and the contract signed. On moving in, there were several repairs to be completed as items were not working. This was raised via the repair portal but no response was received for 3 weeks even after constant chasing. It took nearly 5 weeks to get the repairs done. Romans were not interested in completing them and really did not care for the inconvenience caused as they had a years agreement.Just as I thought things were settling down Romans requested an inspection and sent over a form with new conditions (that were not in the original tenancy agreement). I refused to sign this but did allow the inspection. I also pointed out to Romans they could not add further terms to a contact after signing but they state they are legally entitled to do this. Romans sent over a school leaver who had no idea what to do or look for at an inspection, instead he was told to take pictures and load the pictures onto a website which I refused to allow as there were no details of who had access to the website. Romans then contacted me again asking for another inspection the following week, the excuse being I did not allow for pictures to be taken and this was in breach of the tenancy and they would raise a section 21 because of this. I refused to allow another inspection so soon. They continued to pester and threaten me on a daily basis and I had to point them to the clause in the tenancy agreement that states inspections would only happen once every 3 months. Eventually, the landlord got involved and did arrange an inspection after 3 months where she would attend. Unfortunately, no sooner had the landlord completed the inspection on the agreed date, the following day I received another email from Romans asking for another inspection in 2 weeks time. I again refused but they continued to pester me for another inspection and threatening me with a Section 21 because I refused.By this point the tenancy was due to expire (yes I had to deal with constant asking for inspections and threats for not agreeing pretty much the entire tenancy), and at month ten I got a notice from Romans giving me notice of not renewing the AST but the tenancy would continue on a rolling basis - which was fine. As we got to month 12 I got a notice of termination via section 21 notice. I now have a few weeks to go before leaving (and hopefully never having to deal with Romans again) and Romans have sent a list of cleaning requirements including professional cleaning (which they did not do on moving in to the property) effectively requesting for the property to be left in a better condition than what the property started at the beginning of the tenancy which I am sure is against the law.Renting via Romans is the worst renting experience I have ever had and I have been renting for over 20 years with various estate agents and landlords directly. I am now counting down the days until I no longer have to deal with Romans ever again. Avoid Romans like the plague...they will make your life a misery for as long as they are managing the property.P.S. the reasons there are so many good reviews of Romans is the sales person that sells/rents the property to you gets a commission if they get a review on google or trust pilot hence they are named in each review.

Kat · 15 March 2024

★★★★★ 5/5

Trustpilot

I have been with ROMANS for few years…

I have been with ROMANS for few years and know Isabella as my property manager. She is professional, does her work to great standard. If there are any errors or mismatches she always gets the feedback onboard and make it work the next time. I would wish her all the very best and to continue to make sure she offered the best to all the customers. Thank you

Anuja · 11 August 2022

★★★★★ 5/5

Trustpilot

Had the pleasure of dealing with Ben

Had the pleasure of dealing with Ben, Jacob and Ciaran.They were all very helpful and professional throughout the purchase, would definitely recommend these guys if looking to buy / sell a property.

Tim · 12 December 2024

★★★★★ 1/5

Trustpilot

I am very disappointed with this…

I am very disappointed with this company Romans, it has been without hot water for two months, they cannot fix the problem. And we also have two children as you understand it's very difficult to pay myself £1,500 on time and they don't come to fix the water. Does anyone know who to contact or seek my rights in court, we are very disappointed and depressed and feel terrible, this is not normal. I never want to use their services again, they are terrible. Please if anyone can help in any way.

Halil · 11 March 2024

★★★★★ 5/5

Trustpilot

Fantastic Property Manager Lisa Fazal

I have been dealing with Romans Estate Agents for quite a few years now and overall I have had a very good experience. My Property Manager Lisa Fazal from the Farnborough branch is very good at her job. She is always on top of everything the minute it happens which I like. She makes me feel that I don't have to worry about my property at all. She is fantastic and I have not yet come across a Property Manager so good at her job after so many years of being a landlord. As I am a multi landlord I will now be looking at putting more properties on with Romans.

SL · 8 March 2024

★★★★★ 1/5

Trustpilot

Never purchase a property through Romans!!

My sister and I were purchasing an investment buy to let through this company and had nothing but a bad experience over the 4 months that the transaction dragged on.Phone calls and emails not returned and mishandling of an issue with knotweed!Consequently we pulled out of the transaction!Would recommend that you DON'T deal with this companyAs an extra postscript to this, you don't see to learn anything as 70% of the reviews on here are bad!!!

Stephen · 28 April 2021