Every review we hold for the Reading office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotRomans are fantastic!
Absolutely unbelievable experience from Romans. We were with Tim Russ and had 4 viewings in 4 months (2 of which I did myself) and then we went with Romans. Aduel came over and we had a long chat and from what he promised I thought we’d go with them. He got people through the door, end of. We had plenty of viewings and within 4 months we are exchanged and completed. FANTASTIC communication, always willing to have a chat or come to our house to speak about things and when the offer came in they kept us up to date with every single step of the process. 1000% recommended if you really want to sell your house. THANKS SO MUCH ROMANS!!
Imad · 8 December 2023
★★★★★ 5/5
TrustpilotJessica Philips - Delivering Exceptional Customer Service
Been a client with Romans for the third year now and they have always been wonderful with their customer service may it be Maint., Property manager or admin staff.Dealing with Jessica Philips our Property Manager for a while now and she has been amazing. She always delivers and is very reliable. Has exceptional customer service qualities. Very swift with her replies and accommodating to our requests. She provides high quality service, is responsive and friendly. I highly recommend this real estate property management to those who want smooth transactions.Wonderful management. Very communicative and patient with customers as well as quick to fix any issues you may have with the property you rent.
Mitch · 8 December 2023
★★★★★ 1/5
GoogleExpensive letting fees and in cases unnecessary such as forcing candidates to pay for spouse's background check even when not financially responsible. Very poor management property. They knew nothing about the flat I let and don't take action on maintenance until situations worsen up. A money drainage with little in return. At the end they miscalculated deposit refund, recognised error but still waiting for outstanding sum to be paid back. I give up but only hope other tenants don't fall in their expensive disservice.
Giorgio · 24 October 2017
Agent replied · 22 October 2024
Thank you for your comment and I apologise for any problems you may have experienced. Please contact me directly as I would like to attempt to resolve this with you directly. Ensuring our customers have a good experience with Romans is important to me, my team and to the Romans Group and on the occasion that someone may feel they have not enjoyed their experience I would like to attempt to understand why. My contact details are jsumner@romans.co.uk or 0118 9538715
Kind regards,
John Sumner
Regional Lettings Director
★★★★★ 5/5
GoogleMy wife and I had the opportunity to deal with Michael Curtis when I first stepped into Romans agency and his service is nothing short of excellence. Easy going, friendly and helpful all the time, he gave us many practical advise on house buying. Didn't come across as pushy sales person but genuinely thinking of our needs as a buyer. Unfortunately didn't get to buy a house from Romans this time but I'd definitely work with him again in the future.
Joseph · 24 October 2017
Agent replied · 22 October 2024
Thank you for your kind comments relating to Michael and he will be very pleased with your positive feed back. It was a shame we were unable to find a property locally for you in this instance but wish you well in your new home and would be happy to help you in the future if you ever want to move again. Regards Jon Roberts Director Residential Sales.
★★★★★ 5/5
TrustpilotA big thank you to Lisa Fazal of Romans…
A big thank you to Lisa Fazal of Romans for her help and professionalism when dealing with some recent property issues.
Consumer · 29 October 2021
Agent replied · 15 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotAmazing!
Romans branch agents have been nothing but very helpful and friendly. I cannot praise them highly enough through what has been a tricky move. Branch manager, Stephanie, has been a lifeline throughout the process.Thank you, Romans.
Sarah · 28 July 2024
Agent replied · 29 December 2024
Dear SarahCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 1/5
TrustpilotWe do not recommend Romans as letting…
We do not recommend Romans as letting agents. There are so many 'add on' fees and charges. It was impossible to speak to anyone, who could help us. It took six months, after our tenants had moved out, to receive reimbursement for the damages caused to our property. We would not use Romans, to let out our property, again.
Davina · 23 January 2023
Agent replied · 15 June 2024
Dear Davina Dean,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotGreat service
The senior property manager has been with us on this journey when I became a landlord. She is quick in responding to my queries and has arranged promptly for any maintenance work required at the property or for any other issues raised by the tenant. The continuity is great as she is the only agent, I have known during my rental experience and is one of the factors why I have chosen to remain with Romans.
Krishna · 23 February 2024
★★★★★ 5/5
TrustpilotFirst time renters - 5 star estate agents
We've had a great experience using romans to rent our first house. Me and my partner have just got the keys to our new home and romans have made the whole process as simple as possible for us. The team and Jonathan Randall in particular who has been our main point of contact has been overly helpful and quick, we saw the house just over two weeks ago and we finalised and got the keys yesterday. We would like to thank him for all his help and making the experience positive for us.
Emily · 25 November 2023
★★★★★ 5/5
TrustpilotFantastic service from start to finish…
Fantastic service from start to finish letting my property. Thank you Dan and the whole team. :-)
Vernon · 10 May 2022
Agent replied · 15 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotJack fisher Bracknell was very reliable…
Jack fisher Bracknell was very reliable at excellent at his job he is a absolute credit to the letting team
Simon · 25 November 2021
Agent replied · 15 June 2024
Dear Simon Cornwall,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotBracknell branch Absolutely shocking…
Bracknell branch Absolutely shocking attitude towards my daughter. Discrimination because she's on universal credit. Had a guarantor the landlord accepted her for the property but the financial reference at Romans said no. They cause upset and stress totally unprofessional. My son in law had same experience in Ashford Surrey . Stay well away from Romans they are liars and make it up as they go along we are now seeking advice against them
Debbie · 17 November 2020
Agent replied · 15 June 2024
Dear Debbie, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Bracknell office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, email customerrelations@lrg.co.ukKind regards, Customer Relations Team
★★★★★ 5/5
GoogleI rented 2BHK flat from the Romans. We got allocated with dedicated property manager and the service they giving is outstanding. Whenever I reach Hossein on queries and some complaints, they way he respond to me is excellent. He always make sure that complaint I raised will get fixed with right solution. I appreciate Hossein's work and his whole Romans team.
Raj · 23 October 2022
Agent replied · 22 October 2024
Dear Raj
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotI first time in UK apply to rent the…
I first time in UK apply to rent the house, Chloe is very helpful and use the heart to listening to me , thank you her again
Anita · 6 March 2024
★★★★★ 5/5
Google@Jessica Phillips
Jessica, our property manager from Romans Estate Agent, Reading has always been very approachable and friendly personnel to engage with. We have always found her to be quite prompt and dedicated to help us. Keep up the good work Jessica.
Suchita · 26 March 2024
Agent replied · 22 October 2024
Dear Suchita Paul
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotGreat responsive service
Throughout the process, their staff has been really helpful and has offered excellent service. They've been professional and responsive, from figuring out what we needed to comprehending it and providing it. A great option for anyone looking to move to Bath.
Ines · 14 April 2024
Agent replied · 29 December 2024
Dear Ines RotaecheCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotThank you to Denise Hurn from Basingstoke for the…
Thank you to Denise Hurn for the excellent service and support. Professional and efficient.
Basingstoke · 6 September 2022
Agent replied · 15 June 2024
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotWould like to mention Denise Hurn who…
Would like to mention Denise Hurn who has helped me out on many occasions I wouldn't have had a Christmas meal had it not been through the dedication shown finding an installation fitter who was available literally days before Christmas, and today the swift response to my 2 enquiries that I know will be sorted swiftlyThanks Denise 😊
Karl · 30 January 2023
Agent replied · 15 June 2024
Dear KarlCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotProfessionalism and friendliness
This is my first experience renting privately, I was shown the property by Amy and my offer and subsequent application process was handled by them, Saffron, and Muskan. I was made to feel extremely at ease asking any and all questions (no matter how small!) and was at no point made to feel like a bother, something that I found highly reassuring due to being someone with anxiety. I was assigned Jaymie Cobb as my property manager, and they have been extremely prompt in replies to any teething issues since moving in, alongside taking the time to call me personally on my move in day to make sure I knew who they were and how to get hold of them should I need too. I'm very happy with the level of service I've received, and the effort the staff I've worked with has put into ensuring everything goes smoothly and to ease any anxiety has really shown. Thank you all so much!
Meg · 10 November 2023
★★★★★ 5/5
GoogleThe moving in process with Romans was fairly painless and they offered me a couple of options for moving into the property; with regard to the deposit. Their communications sent during this process could be a little clearer but that was the only issue I encountered.
The few issues that I've had since moving in have been handled promptly and satisfactorily by my property manager Kimberley Garcia Jones.PositiveResponsiveness
Chris · 23 October 2021
Agent replied · 22 October 2024
Dear, Chris Tocock, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 1/5
TrustpilotDisgusting and Dishonest company…
Disgusting and Dishonest company especially the High Wycombe branch and property management manager called 'Stacey Cowap' (Avoid her at all costs)They have lied and have cheated there way to stealing money from me from my deposit, I actually cannot believe the complete load of rubbish they have made up - This company needs to be exposed on a wider scale so that they cannot get away with this anymore!!!!
Tom · 14 August 2021
Agent replied · 15 June 2024
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotMs Kaitlyn Young of Romans is very…
Ms Kaitlyn Young of Romans is very helpful and professional.in dealing with the return of Deposit.
Daisy · 9 March 2026
★★★★★ 5/5
TrustpilotEXCELLENT AND PROFESSIONAL PROPERTY MANAGEMENT FROM STACEY COWAP AT ROMANS
I have been working with Stacey Cowap at Roman's. She has been fantastic and ensuring repairs and maintenance on the property are rapid and good value. Living overseas, this is a huge help and I know that the tenants will get taken care of swiftly. Stacey also communicates clearly, professionally and promptly. GREAT SERVICE ROMANS AND STACEY
Barney · 20 February 2023
Agent replied · 15 June 2024
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Super speedy. Very polite, knowledgeable and helpful. Very pleasant to deal with. Thanks Matt.
Philip · 18 May 2022
Agent replied · 15 June 2024
Dear Philip,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
