Romans Reading reviews

★★★★★ 5/5

Google

Romans in Reading is the best estate agency I ever had as tenant in the UK so far. They are all kind, very responsive and transparent. In 3.5 years I haven't had any issue, like happened with other agencies. As tenant i felt valued and respected. I strongly suggest Romans.

Alessandro · 24 October 2018

★★★★★ 5/5

Trustpilot

Thanks to Mo for Excellent service

My property manager, Mohammed Rajpute provided me with first-class service. If there were any repairs to be completed, he promptly acknowledged the request as well as kept me informed about when contractors will be coming or getting in touch with me. Mo has great communication skills and is fantastic at keeping me informed. He always emailed me with an update or if there was something more urgent, he always rang me and told me about any issues or requests. If I left a message, he would always get back to me unlike my previous property manager from Romans. In my opinion, Mo is a great asset and a credit to his employer. Thank you and I wish him all the best in future endeavours.

Viktorija · 24 November 2022

★★★★★ 5/5

Trustpilot

Taylor Hepworth - excellent

Taylor Hepworth has been excellent, really explained well how my property can be let. Found me some great tenants in such a short space of time. Would highly recommend.

James · 9 March 2023

★★★★★ 5/5

Google

I recommend the Roman Agency for the following reasons: Seriousness. Verbal agreements have been respected, everything has been made transparent. Professionalism. There were things discussed about the subject, there were no unclear things. Promptly. I could have had meetings when I had the opportunity, including Sunday. I recommend to those who want to rent an apartment to contact an agency that respects both, the tenant and landlord. The Romans agency will be the first agency for me to call for real estate acquisitions / sales in the future. Personally, and last but not least, I thank Lucky Sherpa for all the major efforts made in the 3-4 days until signing the contract, sometimes over her work schedule. I am very pleased with the location she found and enjoy all the comfort. She is professional, understanding, obedient to the client and her efforts are welcome. Lucky Lucky Long Success !!

Liviu · 24 October 2019

★★★★★ 3/5

Trustpilot

Skye was assigned as the property…

Skye was assigned as the property manager for my let out property recently. He was very responsive and followed up things very well. He was much better than many previous property managers. If Skye had been looking after our propertyich earlier, I would give a higher rating.

Ho · 3 March 2024

★★★★★ 1/5

Trustpilot

Romas - apalling experience

This is my first review with one star. Unfortunately, I had an appalling service with Romans Bracknell store. I made a viewing on 6th October 2022. The appointment was at 5pm, I was there at 16:50 , they came from Romans, they didn't have the key for the house, the current tenant was late 5 minutes, he literally came at 17:05 but unfortunately from Romans they didn't even wait for 5 minutes and they left. I managed to pop in later I liked the house and I placed an offer the following day. It was accepted from the landlord and I have been asked from Romans to provide holding fee of £323.08. I was punctual I popped in to Romans Bracknell and I proceeded with the payment of the holding fee. Since that day they disappeared. I emailed them several times, to ask them about the update of my application, I called them several times without answer, I left messages on their answering machine, they didn't get back to me. It took two weeks after my viewing to hear back from them asking my guarantor to provide documents for credit check. My guarantor sent the documents immediately. They got back to me on 14th November!!! after more than a month!! Two weeks before my moving date.I received a phone call from Romans Bracknell that my guarantor has been declined!I asked them back my holding fee for their appalling service and all the inconvenience they caused to myself and my family and they deny returning my holding fee. I would strongly not recommend this agency to rent a house, I am sharing my disappointment for all those who are thinking of doing business with Romans.

Mrs · 18 November 2022

★★★★★ 5/5

Trustpilot

Helpful and friendly staff

Helpful and friendly staffSaffron and Hannah have both been really helpful in identifying suitable properties we may be interested in, arranging viewings for these and answering our questions. Quick and polite communication. Also, I appreciated that Romans letting agency were happy to conduct virtual viewings, which really helps when relocating from beyond Bath.

Marianne · 2 September 2024

★★★★★ 5/5

Trustpilot

Christine Lancaster, Romans Branch SwindonJust want acknowledge how grateful I am…

Just want acknowledge how grateful I am with the support and empathy given by Christine Lancaster, Romans Swindon Branch, Christine has been amazing at a really tough situation,

Dee · 3 April 2023

★★★★★ 5/5

Trustpilot

Nice agents, great service ❤️

Absolutely the best estate company I have ever dealt with. Very professional, experienced and helpful agents.Sometimes moving house can be overwhelming but Amy, Saffron and Hetties were really helpful and made the whole process smooth and easy.Me, my partner and our little dog are really greatful for all the support received.Highly recommend!!!

Mario · 8 November 2023

★★★★★ 5/5

Trustpilot

Letting with Romans Estate

Letting with Romans Estate and Lettings Agency was seamless process. Anais was very polite, obliging and quick to answer any questions we had. She was particularly helpful at mediating between the landlord and us.

Klaudique · 24 August 2022

★★★★★ 1/5

Trustpilot

Worse letting dept I have ever come…

Worse letting dept I have ever come across. Had nothing but problems with the landlord and the staff were then helpful but most of the time they didn’t return calls etc. The inventory at check in clearly stated there were weeds in the garden, yet they have deducted money from our deposit for a few weeds. Garden was given back in a better state then we got it- surprise that now despite an email and phone call not heard from them. Do not rent from Romans-terrible service

Anonymous · 12 September 2019

★★★★★ 5/5

Trustpilot

We would like to thank Romans

We would like to thank Romans, more particularly Lorraine Eivers, our Romans move manager, for her continual persistence and caring response and support throughout the difficult process of purchasing our home. She was always reassuring and had an efficient way of staying informed and connected. Thank you Lorraine!

Rachel · 5 February 2024

★★★★★ 5/5

Trustpilot

The perfect experience

The perfect experience. Quick appointment to value the house. Got a valuation 10’s of £1000’s higher than anyone else. Made the sale within 3 days of going on the market therefore Romans making us money. Communication was excellent. Any unanswered call was returned within an hour. Emails always answered but most of all, honesty. They were honest about everything. Whatever they said they would do they did and we really felt they fought our corner and represented us. We were their priority. Would definitely use again. The people we felt with were Stephanie, Sapphire and James. Great team!

Customer · 4 November 2022

★★★★★ 1/5

Trustpilot

If I could put zero stars I would

If I could put zero stars I would. My renting experience with Romans has been by far the worst of my life (including university rentals).When we first moved in we had no heating or hot water and no use of the oven. It took them three weeks to resolve these issues. Then just a few weeks later the boiler broke again, the contractors recommended replacing it, but instead they fixed it (which is fine), but this took another three weeks.Then there is the state of the feature wall in the living room, with wallpaper hanging off, damaged walls and stained carpets throughout. None of which have been repaired even three and a half months into our tenancy.I couldn’t recommend any aspect of Romans to anyone.

Marcus · 31 October 2022

★★★★★ 5/5

Trustpilot

Nathan Poulter

Nathan Poulter was fantastic and helped us entirely throughout the whole move. He made us feel welcome and that he and the team were doing all they could at every stage. Thank you

Cerys · 16 September 2022

★★★★★ 1/5

Google

Romans are very quick to ask for money to pay for their service and then once paid they will not respond to any calls or emails.they give you false hopes of buying process and ended us up in buying rented property for time-being with poor communication untill we decided to go through different agency and bought a house within two months. I completely understand that it's not entirely up to the agency for mistakes but in this case they were to blame as they were not responding to my calls and only bothered to respond when I informed that I was pulling out after holding me for almost a yearNegativeResponsiveness

Josten · 23 October 2022

★★★★★ 5/5

Trustpilot

Nathan at Romas was a massive help for…

Nathan at Romas was a massive help for us in moving. He kept us updated on everything and was very clear thank you Nathan and thank you Romas

Josh · 13 March 2023

★★★★★ 1/5

Trustpilot

disappointed experience with Romans

I am really disappointed from the service provided , I have rented house through a Roman’s , When the house handed over to me, I found the house dirty & stains, broken Hop, a lot of bulbs not working , dish washer not working , toilet cover broken , bathtub not properly draining.All this and more on the report & no action at all from Romans , the response I received I will check with Landlord, dispute the fact Roman’s are the property management!!!

Mohamed · 22 October 2022

★★★★★ 5/5

Trustpilot

Jessica Phillips - Property Management Excellence

Jessica Phillips is a brilliant property manager, she has been managing my property for quite a while now and always shows a high degree of competence, courtesy and efficiency. I highly recommend her, Romans have done themselves a lot of good having her as part of their staff.

Sandy · 24 January 2024

★★★★★ 5/5

Trustpilot

Great service

We bought our first house through Romans 2 years ago and have now sold through them always had a brilliant service. Stephanie and her team have been very helpful and reliable through the process

Chloe · 28 July 2022

★★★★★ 1/5

Trustpilot

We rented a property through Romans…

We rented a property through Romans last year, and in the first week of moving in, we noticed silver fish in the living area, kitchen, bathrooms, almost everywhere. Sometimes they would disappear, but would suddenly appear from nowhere. We also noticed that few lights were not working, which should have been replaced before we moved in. There were some cupboards in the kitchen whose doors were not properly hinged and for some of them, the doors won't stay when we opened them. We informed about all these findings to them in the first week itself but no proper action was taken, and they were taking very long to reply, plus the contact person for us used to change every few weeks/ months. In fact, they finally sent someone to fix the cupboards, but it was not done completely and nicely, so they are back to where they were initially.We were not informed about how to read the in-home meter display (which is a smart meter apparently) and were just told that they will be submitting the first reading themselves, nor were we informed of the whereabouts of our property meter (we got to know recently that it was just outside our flat). We were in touch with Spark Energy, which was the service provider in the beginning and was recommended by Romans, however the team of Spark Energy (online chat as well as on phone) was not really good at answering our queries regarding in-home meter display, property meter etc. We got a heavy bill in the month of March, although it was hard to believe that we would have used that much power in March, and we never got to know about it, even when we logged onto our online account, until we switched over to Scottish Power, and a final bill was generated for us. All this wouldn't have happened if they had informed us how and where to read the meter, so we could have done it every month.So, to conclude, their customer management is weak, and the company just cares about making money, and not about satisfaction of their client. So if you have time, then search for properties through agents/ landlords, other than the ones through Romans, before finalizing one of theirs. We didn't have much time to do a proper survey of other flats/ houses and had to go with the one we are currently living in.

Disha · 15 May 2019

★★★★★ 5/5

Trustpilot

Professional and responsive

Professional, diligent, and a pleasure to deal with; I cannot recommend Nicole at Roman's Bristol office highly enough! When my apartment was recently damaged by storms, she went out of her way to help both myself and my tenant.

Monika · 2 November 2021

★★★★★ 5/5

Trustpilot

Amanda have been very professional and…

Amanda have been very professional and helpful in her approach and services! That's the driving force for me, then the property viewing was timely, thorough with lots of options and details discussed with Mark. I loved the professionalism from these two, Romans must be proud to have them.

Kenneth · 4 November 2024

★★★★★ 5/5

Trustpilot

Wonderful and professional service

Wonderful, friendly and professional staff. Mark and Nathan were superb and a pleasure to deal with. They kept me informed of developments throughout the whole 'tenant find' process. I have not had previous dealing with Romans, however, this won't by any means be my last !

June · 29 February 2024