Romans Reading reviews

★★★★★ 5/5

Trustpilot

Good customer experience

The consultants are very friendly and professional. I've interacted with two of them. Amanda picked up our query quickly, answered all our questions, came on time and prepared for the meeting/view.Another colleague called me in approx. two hours after receiving my question about a property accepting dogs. It is the first time I have interacted with the Agency, and I am impressed.

D · 24 April 2024

★★★★★ 5/5

Trustpilot

Really helpful and efficient staff

The team at Romans where really helpful. We dealt with Anne-Marie, Sam, Kerry and Courtney. All of which were really helpful and we secured our rental property within a week of contacting them. Would highly recommend.

Andrew · 11 August 2022

★★★★★ 5/5

Trustpilot

lettings advisor, Zara Younas

Lettings advisor Zara Younas has been wonderful! She was so lovely when viewing houses and ensured we were fit with the right landlords and house. Any problems she easily fixed for us and is a very friendly person!

Hannah · 13 May 2022

★★★★★ 5/5

Trustpilot

Romans Lower Earley

The service we got from Romans was excellent!I dealt with Tim, Anthony and Rachel....who were all very professional and helped us every step of the way in regards to letting our property out.I would definitely use these guys again in the future!

Jo · 28 September 2021

★★★★★ 5/5

Trustpilot

Excellent Customer Service

Lisa Fazal has been my property manager for many years. She is always very efficient, courteous and helpful. Any issues are always dealt with promptly and professionally. I am very happy with the service I receive from Romans.

Thames · 2 May 2022

★★★★★ 5/5

Google

What a pleasure working with super star agent Chris Wilkins at Romans. He worked so hard to help us find our first home! Great customer service, super professional with a real human touch! Thank you ... Fiona

FIONA · 16 March 2026

★★★★★ 5/5

Google

I have been renting with Romans for 4-5 years now , Romans in reading they’re all kind and professional. I rented a flat in record time thanks to Mr.Sang , very professional ,polite and friendly. Compare to Romans in Bracknell it’s big difference Mr.Sang you have to go in Romans Bracknell show them how to do their job properly. U deserve to be a manager mate 👍. Thanks again Dor.

Alpha · 23 October 2023

★★★★★ 5/5

Trustpilot

Great support from Jessica and team

Great support from Jessica and team. We always received very fast and helpful responses to anything needed, and a great deal of support dealing with a difficult tenant. Thank you!

Emily · 9 March 2023

★★★★★ 4/5

Google

I recently sold my flat via Romans and dealt mainly with Julian from the start. Julian is very personable, professional and knowledgeable! The level of service has been fantastic from getting the flat onto the market through to dealing with all parties when it came to exchange and completion. Would highly recommend!

Caroline · 24 October 2017

★★★★★ 5/5

Trustpilot

Excellent experience of selling through High Wycombe branch

The Team at High Wycombe were very good, particularly the Manager Stephanie, whose attention to details was excellent, provided brilliant advice and guidance and kept us in the loop at all times which assisted greatly in ensuring the sale went through very smoothly - we would certainly recommend the High Wycombe branch.

Mrs · 6 December 2023

★★★★★ 1/5

Trustpilot

Shambles

Shambles 18 days and still we have not had our deposit back. We have now been told they will not be back until the 3rd Jan so will then be 29 days at least until they do anything. Over £1,000 owed and a young family of 5 just before Christmas Over 21 different letting managers in 10 years. They managed to lose the master keys for the property and we did a 312 mile round trip to deliver them back early so the landlord could get the house on the market faster and despite being told we would be reimbursed of course we have received/ heard nothing. Terrible company who are living up well to their cow boy image

Joe · 24 December 2022

★★★★★ 2/5

Trustpilot

Ok they got me a tenant

Ok they got me a tenant, that's the easy bit ! With a whole load of admin and service errors and issues I can only give them 2 stars. Think the problem is there are too many people in the process and you get moved to another new person at each stage of the letting out process. However, each person in the chain has not done the job properly. I am unable to recommend Roman's and once the tenancy is over I will move to another agent.

Neil · 19 February 2020

★★★★★ 1/5

Trustpilot

Honestly the most horrific lettings…

Honestly the most horrific lettings company I think I've ever encountered. Left with no window in the kitchen for over a year . Another Unsafe window for 4 years.Water coming through my roof and into my living room for 4 years actually had to replace my lights and TV! Still to this day have water coming through the roof. Bathroom has no shower rail so water is literally rotting the floor and no sealant around the bath or working bath taps again ongoing for 4 years (since moving in ) keep promising it will be done but it never is . I've completely given up. they order contractors to quote it then do not get back to the contractors . Countless days taken off work to accommodate countless quotes none of which in 4 years have actually been told to complete the works . Currently sat with the sound of dripping water into a saucepan . They simply do not care . I don't leave reviews often but I would seriously avoid renting with this company they really really will leave you with a complete state of disrepair and nowhere to go and noone that will fix the issue . Four Years of literal water coming Into the living room. They have cost me so much money avoid.

Chloe · 23 December 2022

★★★★★ 5/5

Trustpilot

Amazing Service from the Staines branch

We received an amazing service from Yas, Jon and Ammar who dealt with our property purchase. They were very professional,ready to help and were able to update us with what was going on with the other side. As first time buyers, property buying can be a very daunting process. At the latter part of the process,Ammar too over the purchasing. He was always available to help, he explained the process, which questions we needed to ask our solicitors and explained all jargons used.They went above and beyond to make sure our purchase was completed in time. Thank you Romans for making our firsy home buying process a memorable one. Will definitely recommend!!

35tar1 · 22 December 2022

★★★★★ 5/5

Trustpilot

Kayleigh O’Connor is extremely helpful

Kayleigh O’Connor is extremely helpful, polite and professional. I am always very happy when I deal with her at Romans. She is prompt at responses to my emails and investigates problems/issues and advises me of situation ASAP.

Sue · 27 May 2022

★★★★★ 5/5

Trustpilot

Great agent for residential sales in Maidenhead.

The sale process went as smoothly as it could, and the whole Sales team in the Maidenhead branch were very responsive, professional, and helpful at all stages of the Sale.In particular, Warren Hendry and his team made sure that all my queries were always answered promptly, and I also received great advice about the current housing market etc.

Monika · 29 June 2023

★★★★★ 5/5

Trustpilot

I want to rate Kimberley Garcia Jones…

I want to rate Kimberley Garcia Jones from Romans as 5* because of amazing response time and resolution time. Thank you Kimberley Garcia Jones for extraordinary support and out of the box thinking demonstrated always.

Yogesh · 22 August 2022

★★★★★ 5/5

Google

I've rented a 1BHK flat from Romans since 2021, and even during the challenging COVID-19 pandemic, the process was incredibly smooth. I would especially like to mention that my property manager, Jessica Phillips, has always been very prompt and transparent with her communication. She provides clear answers to my questions, efficiently handles any repairs and maintenance requests, and keeps me updated on the property.

Neeraj · 25 February 2024

★★★★★ 5/5

Trustpilot

Amy is a wonderful professional who…

Amy is a wonderful professional who truly puts the client's needs first. She is quick to respond and gives you all the information that is needed. Wonderful experience!

Aida · 27 April 2023

★★★★★ 5/5

Trustpilot

Romans and Partners is an excellent…

Romans and Partners is an excellent property managing agent. In addition to its professional services, it always put clients' interest at highest priority and provides its clients with timely, honest advises. I am so fortunate to partner with this company and hand over my properties to manage by this company with peace.

Henry · 28 November 2023

★★★★★ 5/5

Trustpilot

Speedy reletting and the right level

My property will become vacant in a couple of weeks and Anais Payne was able to find an excellent tenant at the right rent level with the minimum vacant period.

Constantine · 13 February 2023

★★★★★ 5/5

Trustpilot

I've been a tenant for more than 18…

I've been a tenant for more than 18 month now, and Romans are managing the property they have been great, especially Kimberly Garcia from Reading branch our property manager.

Mustafa · 17 March 2023

★★★★★ 5/5

Trustpilot

Thank you Taylor for all your help

Thank you Taylor for all your help, you made the process so easy and smooth and found me some great tenants. Very professional. Would recommend you and Romans.

Adam · 17 April 2023

★★★★★ 1/5

Trustpilot

Unpleasant experience with Fleet…

Unpleasant experience with Fleet branch, placed an offer and was accepted, aware this wad subjected to the seller finding new place. Sales there are more interested in referral fee for solicitor, survey, asking me why I didn't proceed the survey after offer being accepted. No buying property experience before, I quickly arranged my surveyor to do the survey and thought this will proceed further. Came back to me legal process will not happen after seller find the new place. Have been asking for the update time and time, no more update and I have to search another property. Waste my £650 for the survey, totally unprofessional.

Liam · 1 December 2022