Trusted Agent profile · Reading
★★★★★
1,840 reviews across 3 platforms
33-34 Market Place, Reading, RG1 2DE
Romans's office in Reading, at 33-34 Market Place, is rated 4.1 out of 5 across 1,840 reviews on three platforms, including 355 Google reviews rated 4.3.
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Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
TrustpilotRomans rental and management services
Rental property ( 6 yrs ) - rented and managed by Romans.Very professional, always available, common sense approach and listen to the customer. Would always go above and beyond what was required. I would like to thank in particular Sam Morton, a very experienced member of the rental team - and Kim Stockley on the management team.
5/5
TrustpilotFriendly, efficient & professional
Friendly, efficient, practical selling service. Despite hiccups caused by a buyer completely dropping out without the courtesy to tell anyone, the property was re-marketed and quickly sold again. Would recommend Jack and his team.
Dear Mrs MoodieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans are by far the best estate agents around!
Steph and the team at Romans worked tirelessly through a very tricky sale process, always friendly and professional and I couldn't be more grateful! I would highly recommend Romans to anyone looking for an Estate Agent in the Wycombe area, you will not be disappointed.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotProfessional Service
The sale of my property was not straight forward but thanks to Carl Atkinson, Esther Binnie, James Fleming and the team for keeping me calm. I am so grateful for their support and ensuring I was in the loop every step of the way. I would highly recommend Romans when selling a property.
5/5
TrustpilotI'm personally really happy with the…
I'm personally really happy with the Romans Letting and Sales Team during and after sales support after active contacts had expired. Also on behalf of my late parents, who were always very happy with their Letting and management services.Thank you, a special mention to Christine for all her help with the estate of my late parents. Regards Robbie Emmett
5/5
TrustpilotNathan
Nathan , based at The Tilehurst Branch , was very helpful , professional , and followed up once I moved into my new home , his colleagues Steve and Mark , were also a great help . Particular thanks to Nathan once again , for working closely with me all the way .
5/5
TrustpilotJarred was excellent, would highly recommend Romans
I have just sold my house with Jarred and the whole experience has been second to none. Jarred has gone above and beyond in everything, He is very supportive has offered me excellent advice and has made the whole process as smooth and straight forward as it possibly could be. I would absolutely recommend Jarred and Romans. Thankyou guys so much
5/5
TrustpilotI have had a great experience with…
I have had a great experience with Lewis Bebb at Romans. He is very efficient and reliable. He kept me updated every step of the way. He was very prompt, very patient and always returned my calls. He is incredibly fast at dealing with matters. I would highly recommend Lewis. He is the best!
1/5
TrustpilotDreadful managed letting service
Used Romans for a "fully managed" service on a rental flat.The tenant they sourced paid a couple of months rent and then just stopped. Over a period of 8 months, if Romans did anything more than the odd phone call to manage the situation it was not apparent to me. I felt completely abandoned by them.Our "dedicated property manager" never once responded to emails or returned my calls. Like not ever. They only got in touch when they wanted something. The only way I was able to get any attention was to turn up at my local branch and make a fuss.When the tenant eventually left in a trail of debt and damage, Romans did nothing at all to recover the debt. I was told there would be arbitration but nothing ever happened.My experience involved a lot of stress, a lot of being ignored and ending up significantly out of pocket. Literally the opposite of what a managed service should offer.
Dear Darren Miller,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotDifficult negotiations
Donna-Marie Brant kept us fully informed throughout recent difficult situations of our rental property , we would have found it very stressful without her expertise of many years of working in the industry.
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI would highly, and have already recommended Romans to my families and friends. Not only because a tenant was found within weeks of contacting Romans, but for their exceptional customer services. Must say a special thank you to Darren, for always contacting me with updates and feedback. Also Lucky for her assistance.
Hi there Thank you very much for the 5 star rating. It is so pleasing to see that the team at Reading could provide you with a great service and will ensure your thanks are passed on again to Darren and Lucky. Don't hesitate to be in touch if we can provide any further assistance. Kind regards Romans
5/5
TrustpilotTop Review Nathan Stevens
Nathan Stevens is a fantastic Property Manager. He managed to help completely re-furbish our house at a time when it is very difficult to get contractors. He is also very good at co-ordinating between the different departments in Romans which tend to get separated in the process. He basically made a project work well that could have been very difficult. Thank you!
5/5
TrustpilotAs first time Landlords
As first time Landlords, choosing to rent out our home so that we can travel, we chose Romans on personal recommendation.They have proved to be helpful during the various stages, as we endeavoured to meet all the legal and administrative requirements to enable their tenants to live in our home.We have been pleased with the responses, help and advice we have received from Kerry Moody and Alistair Schorah, in particular. Having opted to pay for their full management package, we look forward to their continued support during our stay on the other side of the world.J&S
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThis review is for Kimberley Garcia Jones, who handles my tenancy issues with Romans. There have been few problems with the flat, but those that have come up - a bit of plumbing, and some electrical repairs - have been very efficiently handled. Kimberley is both responsive and helpful, and has facilitated getting my repairs done in a timely fashion each time something has needed doing. Would definitely recommend to any other tenants in Reading.PositiveResponsiveness, Professionalism
5/5
GoogleWe have been renting a property for 3 years with Romans, it has been a great experience and we have had a great service provided by our appointed Property Manager- Kimberley Garcia Jones. Every query on the property has been approached in a professional and friendly manner, I would certainly reccomend Romans as a place to go to for all of your property needs.
Dear Kimberley Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotProfessional Team
Mike Page has consistently given good advice and been most professional. I greatly valued his opinion, guidance and common sense. Chris was also excellent in liasing with our buyers and went the extra mile in visiting the property and also giving very sound advice. Would highly recommend both to any vendor, wanting sensible, constructive advice.
1/5
TrustpilotAbysmal property management
Absolutely abysmal property management. I moved into a property they are supposed to manage to find it disgustingly filthy, clearly not checked, smoke alarms 18 months out of date (lucky previous tenants!) I had to hound them for weeks to get them to do something about the issues and not one of the issues was addressed with any real apology or acceptance of failure to do their job. Their response (after chasing many times) "we have a receipt for the professional cleaning" ... well, clearly no one actually looked to check the cleaning had been done ... or that the property complied with the law.Examples of the filth: curtains stained; carpets full of moths and matted with dog hair; mouldy food in the fridge; urine on seats and around the base of the loo, window frames mouldy; and much, much more ... Thankfully, all photographed as evidence.
Dear Mark,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
5/5
TrustpilotMy experience with romans had been…
My experience with romans had been quite good. The process of renting and moving out was both quick and smooth. Our property manager Izzy York was brilliant and she helped us all the way. Very professional and helpful.
Dear Muhammad,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans Burnham
David was excellent to deal with from start to finish. He was always on hand to answer any questions and very easy to get along with. I can not recommend his services highly enough.
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans Head Office Bracknell
We have been dealing with Donna-Marie Brant for a good number of years now on our properties and always had a very good working relationship with her.Donna is honest, professional, polite and sorts out any problems that may sometimes occur.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotMission not impossible!
Had the most friendly & professional experience from Romans in Camberley. A huge thank you to Barnaby and Olly. So helpful & made a really difficult time for us so much easier. I thought I would never find a house to rent! Thank you.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotWorkingham angent Sam Thank you so much
Workingham angent Sam He is patient and can help customers solve problems every time!Efficiency is perfectWe were so grateful to meet him and the Romans on our first UK rentalI will definitely recommend to my friendsthank you Sam
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotFriendly and prompt customer service
Having recently moved into a Romans rental property, the property manager Kimberley Garcia-Jones has been a pleasure to deal with and happy to help with any issues, including swiftly arranging maintenance repairs and keeping me fully informed of updates while doing so.
Dear Alex,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
YellOffer accepted, legal fees paid only to be told buyer went with another offer
I was in the process of purchasing a property through Romans Estate Agents in Reading. My offer was accepted, and I had already begun the paperwork on my end, including paying over £700 in legal fees. However, just before Christmas, I received a call from Michael Page, the manager at the Reading office, informing me that the seller might accept another offer. I was shocked, as my offer had been accepted and the paperwork was already underway. I was gazumped. Mike then tried to get me to increase my offer, which left me feeling manipulated, and no choice but to increase my offer having had paid legal fees. If you're considering dealing with the Romans Reading office, I would strongly advise caution. Based on my experience, I would recommend that once your offer is accepted, you request a memorandum of sale.
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