Romans Reading reviews

★★★★★ 1/5

Trustpilot

DREADFUL EXPERIENCE!!!…

Dreadful company to deal with in my experience!!I rented a property in Winchester from this company and at the end of the tenancy, was horrified to be accused of being responsible for causing damage to the house that was already present at the beginning of the tenancy!! I could not sign the original inventory document, as there were numerous defects and oversights at the property, not listed within the document. I was told by Jane Darling (property maintenance manager) having emailed the company with my concerns, that the only deduction from my deposit would be for cleaning, which I understand is standard practice with this company, no matter how well cleaned the house was, however an additional sum was deducted of around £130.00 for damages that were already present at the beginning of the tenancy!! I had properly looked after the house during my tenancy and even had the overgrown front garden landscaped with log roll and forest bark to finish, at my own expense. There was also a significant damp problem not listed within the inventory and no central heating at the house, which I understood was be rectified, but sadly, having been told by Jane Darling that electric 'storage' heaters were to be fitted, they were not forthcoming, merely uneconomical low price convector heaters were screwed to the walls. It has honestly been an utter shambles dealing with the property maintenance department of the Winchester branch of Romans, hence the reason I terminated my tenancy at the earliest opportunity!!PLEASE THINK VERY, VERY CAREFULLY BEFORE RENTING A PROPERTY FROM THIS AGENT, ITS BEEN A TOTAL NIGHTMARE!!!

David · 22 January 2018

★★★★★ 1/5

Trustpilot

Avoid avoid avoid

From start to finish with Romans it has been horrendous. We wanted to move in on the date they had advertised on their website due to both starting new jobs however we got a call to say that is needed to be delayed by 5 days due to electricity and gas inspection and cleaning the property. This was incredibly annoying but not as much as when we were finally handed the keys to move in the flat was filthy and had not been cleaned at all. I went through the complaints procedure and managed to get compensation money and a written email that we were able to leave the flat in the same condition how we found it. Now our tenancy is over and Romans have still not given us our deposit back. They tried to charge £250 in professional cleaning costs even after I uploaded evidence. Romans hugely lack communication within their company and I honestly cannot say a positive thing about our experience with them. I honestly advice anyone to avoid them.

Ella · 27 July 2022

★★★★★ 1/5

Trustpilot

AVOID AT ALL COST

AVOID AT ALL COST. If you can avoid using Romans Sunningdale as your lettings agent and property manager, please do. Despite paying them over GBP 700 per month, we have had to do most of the work ourselves and in order to get Romans to do anything at all we have needed to chase violently a number of times. Any proactivity on their side is completely absent and their complacency has put our property at risk several times - e g not tending to leaking pipes with urgency or leaving keys / fobs at the property during viewings. We asked Romans for a partial refund of the management fees due to the extremely poor service. We were promised three months' compensation which they then wiggled out of on the basis a technicality. We are deeply embarrassed on their behalf and will never use Romans Sunningdale again. AVOID AT ALL COST AS YOU'LL GET NOTHING BUT EXCUSES.

Silvi · 25 July 2022

★★★★★ 4/5

Trustpilot

First time buyers

My partner and myself are first time buyers so the whole process was really daunting but Mia made us feel so at ease and really helped with everything. Our move manager Hannah was great and always gave us updates when we weren’t always finding out the answers we wanted to !

Jessica · 22 September 2023

★★★★★ 5/5

Trustpilot

I phoned the Swindon site because my…

I phoned the Swindon site because my toilet wasn't working. Excellent customer service at the start because it was an urgent issue. Told me to log it on the website under maintenance which I did. I had someone out just over an hour later to fix the issue and its all sorted. Amazing service and thank you so much to the swindon site for sorting it out so quick. Definatly 5 out of 5. I would recommend this letting agency to anyone. Andy Libby

Andy · 14 July 2022

★★★★★ 5/5

Google

We have recently renewed our tenancy with Romans and our property manager Sarah George​ has been very helpful. She managed our queries efficiently and replied same day which made the renewal process quite painless. Thank you Sarah!

Elisha · 23 October 2021

★★★★★ 5/5

Trustpilot

A Very Grateful Tenant

Like many, I've had a very tough year and to make things worse I have had a lot of problems with the flat that I am renting. However, I have been very lucky to have a wonderful property manager in Lisa Fazal who has been exceptional. She has been superb in correspondence with myself and my landlord - polite, friendly, fast-acting and understanding. Romans have been excellent throughout my tenancy and I have always felt at ease asking them for help, guidance and support.

Jon · 5 July 2022

★★★★★ 5/5

Trustpilot

Romans - Camberley... Excellent!

Matthew Pointing and his team provided a first class service. The marketing of my property combined with Romans ability to engage with serious buyers led to a swift completion. Romans property portal is excellent. Highly recommend.

Kevin · 9 December 2021

★★★★★ 5/5

Trustpilot

Big thanks to Mandy Tann who has…

Big thanks to Mandy Tann who has managed the property we rent for two years and has always dealt with any issues promptly and effectively.

Leah · 18 March 2023

★★★★★ 5/5

Trustpilot

5 star estate agent

Tom and Max were brilliant from start to finish, nothing was too much trouble and when the sellers solicitors were not being pro-active Tom and Max did all the chasing up for me!

Dave · 8 May 2022

★★★★★ 5/5

Trustpilot

Ema was very helpful and friendly

Ema was very helpful, great at communicating and attentive to needs and details whilst staying very professional. Moving in is always a hassle but that didn’t seem to be the case here. Many thanks!!

Forgwe · 19 March 2022

★★★★★ 5/5

Trustpilot

Romans in Lower Earley

Antony and Rebecca have been very helpful during the whole process. They replied my queries promptly. Very efficient team. Antony was very kind to make sure if we are alright after check in. Thank you very much.

Iris · 29 September 2021

★★★★★ 5/5

Google

We have been renting properties from Romans for about 15 years & have always found them to be very friendly, helpful & efficient, if & when we move again we will probably be looking to stay with Romans. Molly Hall has been our property manager for many years again she is as above very friendly, helpful & extremely efficient and has always been their for us. I think knowing Molly was going to be our property manager at our present address is one of the reasons we went for it. Thank you.

Steve · 24 October 2016

★★★★★ 5/5

Trustpilot

A very positive experience

A big thanks to Naomi Hamilton for dealing with my repair issue in such a speedy manner - reported issue on Friday morning, the contractor contacted me on the same day, and the issue was fixed on Monday morning! Thank you for the good service!

Happy · 26 January 2024

★★★★★ 5/5

Trustpilot

Very helpful and friendly

Anais has been super helpful with organising my house rental. Always warm and friendly, quick to respond to emails and phone calls, and very patient with answering my many questions!

Suzanne · 13 September 2022

★★★★★ 5/5

Trustpilot

Swift Problem Resolution

Thanks Kimberley for providing prompt support to resolve my concern related to tenancy renewal. Much Appreciated .Looking forward to your continued support. Keep it up !!

Vishesh · 7 February 2023

★★★★★ 5/5

Google

Sarah George is a great property manager, she is receptive and prompt to answer any queries or raised issues. We feel listened as tenants and we can trust that any issue would be efficiently resolved.

Gauthier · 10 January 2022

★★★★★ 5/5

Trustpilot

Jack, Hollie and Romans

Jack has been a massive help at getting me started and settled in, going the extra mile at times. Hollie from introducing me to the apartment and getting the ball rolling was polite, patient and helpful.Thanks a lot Romans

Sayim · 20 April 2021

★★★★★ 5/5

Trustpilot

Fast

Fast, reliable and pleasant experience. Moving long distances can be challenges however Sam made the experience stress and constantly remained in touch to manage expectations. All round good experience.

Liam · 13 October 2022

★★★★★ 5/5

Trustpilot

David was extremely helpful and…

David was extremely helpful and professional with helping us to get a suitable rental property. He answered all of my questions promptly and in a friendly manner.

Shelley · 26 December 2022

★★★★★ 5/5

Trustpilot

The service of Romans is great

The service of Romans is great. Specially Mr. Benjamin was so quick is assisting our requirement and within few minutes arranged everything required. Highly recommended…

Pragathi · 3 March 2023

★★★★★ 1/5

Trustpilot

No Deposit Option..???

It seems unless you take the NDO you're unlikely to get a successful application. Can someone explain why a timely application after speaking to an agent, a extremely good credit history, full-time employment and a very good salary was not suitable to rent the property?After over a week of waiting and no communication, the application was rejected and the property remained available/advertised. As there is still no explanation for this, one can only presume that this is because if you don't take up the expensive NDO option and want to pay the deposit in full.....you're application will be rejected.

Lorraine · 28 May 2022

★★★★★ 5/5

Trustpilot

Excellent service

Having rented my apartment through Romans for several years, I have been very happy with their professional service and wrote a review which reflects that. Since then, I put the apartment on the market and am just about to complete on the sale. I recently realised that I had not downloaded my Statement Summary for the previous 2 tax years and so I requested copies from Donna-Marie Brant, my former rental agent. She replied immediately and not only sent me the information I required, but added in details for the current year. Excellent service as I have come to expect from Romans.

Neil · 19 May 2022

★★★★★ 5/5

Trustpilot

Teamwork

During the course of a quite involved sale, the team at Romans - Fleet managed to steer us safely through a series of complications and setbacks, resulting in the desired happy ending. In what would otherwise have been a stressful process, Eleanor (with her kind encouragement and sympathetic attention) Dan and Joe - along with Natalie, in sales progression - kept us in the loop at all times, working hard to negotiate with all parties in order to resolve all obstacles as they arose.E for effort and A-plus grades..

Nigel · 18 May 2022