Prospect Reading reviews

★★★★★ 5/5

Trustpilot

Excellent responsive service.

I have always been impressed with Prospects services. Dani Smith has recently become my property manager and it is so nice to have someone managing my property who responds quickly to any queries and lets me know if the tenants have any problems. Recently a contractor gave quote for a call-out and as it was a little higher than usual, Dani called me first to check if it was still OK to proceed. I very much appreciated that as it shows great initiative !!

Stuart · 12 March 2021

★★★★★ 5/5

Trustpilot

Beth was extremely informative about…

Beth was extremely informative about the viewings I had!

Joseph · 1 November 2023

★★★★★ 5/5

Trustpilot

Prospect property management

Prospect have been managing my property for just under a year, and as I work in education I have been incredibly busy during the pandemic. We were assigned Dani Smith, who has been patient, yet relentlessly following up on enquiries due to my not responding to phone calls or emails on time! Dani has worked incredibly hard to organise both gas safety and EiCPs as well as the recent renewal. Dani has remained professional throughout and I cannot recommend her highly enough.

Melanie · 9 March 2021

★★★★★ 5/5

Trustpilot

I moved in to my sheared house about 7…

I moved in to my sheared house about 7 months ago at first I was worried due to never being on my help but the help with Prospect its made it so much easier for me.The one person that has stood out to me is beckie any problem we have she is always hot on her heels to help and get the problem solved :) we have been given a new set of cleaners after telling beckie the last were not good and in a matter of weeks she was able to get someon in for a deep clean and get new cleaning in that are so friendly and do amazing job. Im very grefully we have people like beckie to help us all out and make living in our homes a lot better

Kimberley · 8 March 2021

★★★★★ 5/5

Trustpilot

Tenancy renewal

Sasha was a great help with our tenancy renewal. We were kept informed throughout the whole process and it was made extremely easy. Sasha was very efficient and professional.

Natalie · 29 September 2021

★★★★★ 5/5

Trustpilot

Great service

My experience with Prospect has been very positive so far. I have been using Prospect them to manage two of my properties. The entire team is great and very supportive.  The process of managing my properties has been very smooth and have been updated the process throughout.  The management charges are reasonable but any work quotes I receive from their contractors are more expensive compare to the market.My current Property Manager, Beckie Baxter, has been really great answering my queries immediately and always keep me update with the progress.

Aravind · 22 February 2021

★★★★★ 5/5

Trustpilot

Thank you Tristan for your professional approach

Just a quick note to say thank you to Tristan Lee at Prospect for making two simultaneous changes of tenant run smoothly. Tristan always returns calls and maintains a very professional standard.Thanks Tristan

Adrian · 27 November 2020

★★★★★ 5/5

Trustpilot

5 Star Service!

Excellent service provided by the team, especially Mitchell, who has made the process of renting (especially during COVID) a whole lot easier. The process has been smooth and efficient - would definitely recommend!

James · 24 November 2020

★★★★★ 5/5

Trustpilot

Beth is excellent and helpful

Beth is excellent and helpful! Thank you so much!

Connie · 27 October 2023

★★★★★ 1/5

Trustpilot

Avoid this scammers ( Agent Charlie)

Avoid this scammers ( Agent Charlie)After the viewing Mr. Charlie called us if we liked the property and if we would like to put an offer on. So I told him we liked it but we only willing to take it if they repaint the walls, and because they repaint it we are willing to pay the price without negotiating. After 10 min Mr. Charlie calling us back that the landlord accepted our offer. During the reference check I asked him 2 times how is the painting going and if is going to be ready in time his answer was its only going to take 1 day. Today we want to get the keys for the property and surprise nothing was done. So I called the landlord finding out that he didn't even know about that my offer was that we taking the house only if is going to be repainted. So called Mr. Charlie ending up lying in my face. Its unbelievable some people what they are capable to do for a little commission. Also we find the house quite dirty. AVOID THIS AGENCY IF YOU CAN

Matyas · 15 February 2021

★★★★★ 5/5

Trustpilot

Recently Completed Tenancy

I have recently completed a 4 a four and a half year tenancy; initially undertaken with Griffins and following a business change latterly with Prospect. I would like to recommend the team at Prospect for their competence, attentiveness, and service. In my particular case, I would like to make a special mention for Carla Munro, who I have dealt with throughout on all aspects of this tenancy. Nothing has ever been too much trouble, every detail was competently and confidently dealt with in a very friendly and professional manner, in fact easily and without worry or concern.

Paul · 12 February 2021

★★★★★ 5/5

Trustpilot

Sasha has been very supportive and…

Sasha has been very supportive and clear with process of tenancy. We had a very good experience with prospect and would love to get back in future for any requirements.

Amit · 14 July 2021

★★★★★ 5/5

Google

I dealt with Ross when I decided to sell my house in Reading and re-locate to the Cambridgeshire countryside! The house was on the market for a week before we sold it. Would highly recommend

Charlie · 6 April 2020

★★★★★ 4/5

Trustpilot

Working with Michael was easy and…

Working with Michael was easy and straightforward. We are working with them on another sale because of how happy we are with him and his team.

RPatel · 10 March 2022

★★★★★ 1/5

Trustpilot

Terrible service as a renter

Terrible service as a renter. Firstly, we received terrible service from our key contact in the agency during our stay; whenever we tried to contact her we couldn't and so issues we had were never resolved.Secondly, when it came to check-out report, they created issues / problems that weren't there, to enable the landlord to keep the deposit. Due to this report, the landlord wanted to keep nearly 1/3 of our deposit after we had only stayed in the house for 6 months and left it in the exact condition we had found it. After negotiation, we got this down to next to nothing, showing that the issues weren't there in the first place!I would not recommend Prospect at all and I plan to avoid using them when I want to rent my next property in Reading.

Janis · 1 February 2021

★★★★★ 5/5

Trustpilot

Thanks for a quality professional service

The team at Prospect worked hard behind the scenes to ensure a smooth transaction.Thanks to Paul and Beth for overseeing my purchase.Recommended .

Nicholas · 26 July 2022

★★★★★ 5/5

Trustpilot

Anna has been so helpful from start to…

Anna has been so helpful from start to finish with the whole process of our letting! She is so profession, polite and prompt! I can’t recommend her enough! Thank you so so much!!

Claudia · 30 October 2020

★★★★★ 5/5

Trustpilot

House Move

We have just moved house and bought our property through Prospect Estate Agents. Beth Murphy dealt with us and was very professional and competent. She was particularly helpful in chasing slow solicitors throughout the process and kept everyone focused on completing their roles meaning we had less chasing up to do!

Alex · 4 March 2024

★★★★★ 5/5

Trustpilot

Sasha Byrne from Prospect Agency

Sasha Byrne Was perfect agent. She made sure I was happy and had everything what I needed during my tenancy. Highly Recommended Agent

Gytis · 22 July 2022

★★★★★ 5/5

Trustpilot

Sasha was an absolute joy to work with.

Sasha was an absolute joy to work with.Extremely efficient, courteous and very professional . Will definitely be wanting to use Sasha for all my properties going forward. Thank you !

Commercial · 22 June 2021

★★★★★ 5/5

Trustpilot

10/10 Service from Charlotte

By far the best service one could’ve wished for, so if you are thinking about buying or renting your next home? I’d definitely give them a chance.Can’t fault them at all, really impressed from start to finish with the customer service and support!Will happily use them again in the future

Marius · 20 March 2024

★★★★★ 5/5

Trustpilot

Prospect agency provided an excellent…

Prospect agency provided an excellent service.Both Beth and Paul’s communication and attention to detail was brilliant.Thanks Kam and Angela

Kam · 20 December 2022

★★★★★ 5/5

Trustpilot

10/10 AMAZING!!

Angel is great always giving us weekly updates and sending us properties before they go online !! highly recommended.

Tilly · 19 December 2022

★★★★★ 5/5

Google

I have been viewing properties with Katie Harper from Prospect and would like to comment on her proactive approach, very friendly behavior and good knowledge about the neighborhood. She is very energetic and does make you feel so comfortable. Really impressed with her prompt responsiveness and quality of service. :)

Divya · 18 March 2024