Trusted Agent profile · Reading
Verified
★★★★★
2,839 reviews across 2 platforms
24 King Street, Reading, RG1 2HE, RG1 2HE
Prospect's office in Reading, at 24 King Street, is rated 4.5 out of 5 across 2,839 reviews on two platforms, including 934 Google reviews rated 4.2.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
4/5
TrustpilotSasha
Sasha, Jake and the team are approachable and thorough in their approachThough firm at times but fairI have had a Good experience using the serviceSasha has been prompt and courteous in her dealings with meWish you guys all the bestRegardsA Berry
5/5
TrustpilotProspect Estate Agents
Prospect Estate Agents have been professional and helpful from the moment they came to see us about putting our property on the market right through to the sale. They spent time helping the proposed sale go forward to exchange of contracts by keeping in touch with the chain and ensuring that everyone knew what they had to do to get the sale done. I don't think that the exchange of contracts would have happened without Virginia from Prospect Estate Agents constant progress chasing.
5/5
TrustpilotThank you Prospect Agency
Thank you Prospect Agency. That is second time renewing my tenant's thanks to Sasha Byrne support, she is very friendly and easy to communicate. I'm looking forward in future to speak to Sasha again. Thank you very much Sasha
5/5
TrustpilotKate Smith - Property Manager has recently taken over the…
Kate Smith has recently taken over the full management of my property and immediately got a handle on issues that I had been grappling with. Difficult tenants as well as an insurance claim. Kate has very efficiently taken these problems off my hands and made immediate progress where I was not able to before. Thankfully relieved me of so much stress. Kate has proved to be extremely helpful and knowledgeable and the best thing I could have done was to go full management and be given Kate as my property manager.
5/5
TrustpilotCharlotte Morgan was really helpful!
Really easy experience and no hassle. All sorted quickly and love the property. My account manager was Charlotte Morgan and she was super helpful and got everything done quickly. Cant reccomend enough!
4/5
TrustpilotPrompt
I have been dealing with Kate Smith for a short while. The good thing that I can say about her is that she is very prompt in responding to my queries. Her replies are straight to the point. The only thing bad I can say about her is that on a good day, she drives me nuts with the fact that she starts her emails with "I hope you are well". Such a phrase is bland and meaningless. I also dislike the verb "hope" as in French we say that hope makes stupid people live.
5/5
TrustpilotStill in the process of completing the…
Still in the process of completing the purchase of my property, but Ryan Tucker and his team have been excellent and very professional from the start. They always kept me updated on the progress and I never had to chase. A very good customer experience.
5/5
TrustpilotSuper service
Prospect have just helped me to sell a property in Reading. The selling process itself was quite straightforward even though we had had considerable difficulties with another agent, culminating with 2 lost sales. Prospect made sure that all buyers were ready to proceed with a purchase prior to viewings, and having secured a sensible price the process to completion was exemplary. Bernadette Martin played a huge role in getting the sale through to completion as smoothly as possible.
4/5
GoogleMy girlfriend Lorna is currently renting through Prospect. Arrangements to rent a new property with different agents fell through late in the process. She spoke on a number of occasions with Elizabeth Savery in the Reading office who has been extremely helpful and very understanding of the difficulties we've gone through recently.
5/5
GoogleNot easy to look for a family home when you are abroad and can not travel due to restriction during this covid19 pandemic. Prospects has been very helpful making it possible for us to find a nice suitable house for our family, thanks to …
5/5
GoogleGreat service from Prospect! Bernadette was extremely helpful and provided regular comms and updates.
5/5
TrustpilotEstate Agent that doesn't pressure clients
Natasha from Prospect is one of the most patient estate agents I have met. Nothing was too much trouble for her and she always allowed me as much time as I needed and did her utmost to answer my many questions.
Thank you for your 5* review, Maxene
5/5
TrustpilotHighly recommended. A great agency.
We have been with Prospect as tenants for the last 5 years. The service has always been amazing. Chloe who has been our point of contact is always on hand to help. Responses are super fast and super helpful. They are always understanding. The online portal where we can report any issues with the property is wonderful too and helps us track the status of anything we have reported. We have a very good relationship with Prospect and are happy tenants! I would certainly recommend.
1/5
GoogleThey are the worst in the business!
Good afternoon We are disappointed to read your review. Our property manager Nancy will be in contact with you.
5/5
GoogleVery helpful during the process of selling my flat. Bernadette was proactive, professional and friendly throughout the process and ensured that all parties were kept in the loop.
5/5
TrustpilotThank you to Prospect for an efficient, quick house purchase!
Thank you to Prospect for an efficient, quick house purchase! From the initial viewing onwards I dealt with Matt, who I found pleasant, prompt and easy to deal with. Viewings were made easy and he definitely accelerated the purchasing process.
5/5
TrustpilotThanks Tom!
Thanks Tom!We could not have been in safer hands during the purchase of our next home. Tom was transparent, authentic and a pleasure to work with. We were kept informed at all times and had no need to worry or stress about the process.
5/5
TrustpilotI am very thankful to prospect
I am very thankful to prospect, I especially Saffron N for handling all my issues & concerns and resolving them seamlessly. I had a very pleasant stay at the property that was rented via Prospect. Thank You !!!
5/5
TrustpilotNatasha was extremely helpful with all…
Natasha was extremely helpful with all my questions and queries, very professional, patient and kind, couldn’t recommend more!
5/5
TrustpilotBeth & Michael
Beth & Michael, held our hands all through the process of selling our home of 25 years. Their excellent communication and prompt responses to our enquiries allowed us to relax knowing we were in professional and competent hands. From initial engagement and valuation to finding prospective buyers and then navigating through to exchange and completion we have been delighted with the service we have received. Tony & Janet Williams
1/5
TrustpilotAppalling experience
Appalling experience, an absolute disgrace and non professional customer experience. I do not recommend to come near to this letting agency who made me took time off for a viewing, did not show up and made me wait in the cold hanging without a phone call. They also had the audacity to claim that somebody was at the property while I was waiting at the front door.
5/5
TrustpilotGreat people at prospect.
Cameron was always on time for viewings and was always really helpful. I felt confident with prospects and they completed their side of the process as good as it could be. If we moved again I would definately use prospects again and hopefully Cameron.
5/5
TrustpilotWhen I was looking for a house for me…
When I was looking for a house for me and my son, I found a property on prospect and called up and I spoke to Anna and she was so friendly and got me into the house I wanted! Thank you!
5/5
TrustpilotBeth was amazing!
My experience with Beth was amazing! She was always keeping me updated on new properties in the area and answered any questions I had with honest and clear advice. I cannot recommend her enough!
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