Trusted Agent profile · Reading
★★★★★
1,995 reviews across 2 platforms
24 King Street, Reading, RG1 2HE
Prospect Estate Agency's office in Reading, at 24 King Street, is rated 4.7 out of 5 across 1,995 reviews on two platforms, including 337 Google reviews rated 4.5.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
GoogleLiam was so helpful for us as first-time renters. The process was straightforward and enjoyable and all queries were dealt with. Thank you!
That Liam made the process straightforward to you as first time renters, is excellent to hear. Thank you for sharing your experience of Liam's service to you and for the 5 stars. We wish you every happiness in your new home.
1/5
GoogleIf you ever need to rent for any reason in this world, please don’t rent from prospects. If you have to rent from them, please take pictures of everything in that apartment/flat or house. Literally everything. They will get you to pay for things you didn’t even know existed when you come to leave. Take pictures on your first day, pictures of the fridge, Hob, floors, walls, doors. Everything you can think of. They are scammers and they treat renters horribly.
5/5
GoogleWe engaged Prospect for a fully managed house rental. We did our shopping around obtaining quotes and interviewed all the local estate agencies. Prospect were head and shoulders above their competition. Harry Pangborn from Prospect was by far the most proactive, the communication flow was constant, he sometimes even chased us to make progress. This was in stark contrast with their competition with some of them going total radio silence and no follow-ups. Although Prospect weren't the absolute cheapest they were close to the most competitive management rates and provided a realistic rent estimate which later proved spot-on target. They also provided us valuable advise how to market the property. Based on these early indicators we chose them to be our agents. This was only the start, ore pleasant surprises followed. Prospect helped us with preparations for the rental, obtaining all the necessary certificates, helping find the certified tradesmen and professionals. They guided us all the way. The biggest surprise came after pulling the trigger and starting the marketing. The very first potential tenants coming to view the property decided to take it on. The property did not even make it to Prospect's website yet and tenants were already found. Was this luck, the situation on the market for this type of property in the area, a pay-off for all the preparation, or a combination of all the factors? After completing all the checks and referencing the tenants moved into the property and everything is going well. I am writing this review a few months after the start of the tenancy, after the follow-up property inspection, having tested the communication with the assigned manager so we can be sure this positive review is well deserved.
3/5
GoogleWhere do I start. The Lettings team are lovely. But my property manager let me down and attempted to practically scam me out of money, I wanted an early exit. And most normal agencies charge 450+ VAT and that’s it. Beckie managed to attempt to swindle a grand from me and to make matters worse did not offer a payment plan. She also then said I’d still have to pay the rent. So now I have to commute to Bournemouth for work and often stay at a friends for a few times a week to make it easier. Then raising works without even consulting me prior was upsetting I appreciate sometimes works need to be done but consulting the tenant first should always be done. When my tenancy ends I will not be renewing now will I Unlikely rent through Prospect again purely because of my experience with my property manager towards the end of my tenancy. Such a shame as like I said Sales and Lettings are amazing.
5/5
GooglePersonal and professional. I’d like to thank Oliver for making the journey of renting my first property so easy and seamless. Really appreciate all the help.
5/5
TrustpilotGood and the better
I’ve been prospects for more than two years. They are really professional and way attentive even for smaller issues which I quote. Sasha is wonderful in every aspect and thank you for the wonderful service so far.
1/5
TrustpilotDrug dealers renting!
We Live in a quiet road in Bracknell, and next door came up for rent, prospect look after this property and have let a family move in who are drug dealers and users. For nearly 15 mouths now, we have had the smell of weed coming through our windows and now have notice them selling drugs, with random cars / bikes appearing and quickly driving off. On one occasion an dealer arrived at their property late in the night shouting and swearing "saying he is going to come back and smash their door in" We have a small 18 mouth old child, who we now can't let out in the garden as they are outside drinking and playing loud music most of the day, then in the evenings the smell comes back. Have reported multiple times to Prospest who won't do anything and told us to contact the police, I don't see why I should have to put myself / family at risk for this. They put them in there so do something about it.
5/5
TrustpilotGreat advice and very helpful.
We rented our flat through prospect. Sasha was really helpful with giving advice regarding the moving out procedures. We had a difficult time with our landlord as he wasn't a very good one but Sasha was more than happy to help and guide us through any claims.
5/5
TrustpilotBeth has been incredibly professional…
Beth has been incredibly professional on all viewings we have had.
5/5
TrustpilotFirst rate experience
From start to finish my experience with Prospect Warfield was excellent. Special mentions: to Beth Murphy who expertly conducted a number of viewings including introducing the successful buyer and to Paul Westmoreland whose unrelenting determination kept the show on the road.
5/5
TrustpilotKate Smith was amazing
Kate Smith was amazing, very helpful and took time out to sort people needed to get property to an excellent standard for new tenants, Paul did a great job sorting issues that needed attention, I'm happy how Kate responded and arranged everything..thankyou kate
4/5
TrustpilotSasha has been extremely helpful…
Sasha has been extremely helpful through out letting my property from start to finish. She is friendly , efficient and professional. Base on my experience with Sasha I would have kept my property with prospect .4* given as I did not have the same experience with letting team
5/5
TrustpilotI just wanted to leave a very positive…
I just wanted to leave a very positive feedback regarding Julie Jacobs. She is always so helpful and gets the job done. Julie has been managing my property for a couple of years and there is nothing that is too much trouble for her. I would highly recommend Prospect. L. Fielder
5/5
GoogleVery professional service, they kept us informed and gave good feedback to viewings. Many thanks Adam
Thank you for your 5 star review
5/5
TrustpilotI must say I was slightly reluctant in…
I must say I was slightly reluctant in instructing Prospect as other agents dismissed them for hard selling - well in fairness that is what I want my agent to do. Michael has been brilliant so far and the process has been very well communicated at every stage can only recommend.
5/5
TrustpilotProperty management Malcolm place
I was living in Prospect property from last 4 years. It was a great experience to have engagement with Sasha Byrne. She tried to resolve property asap and specially she helped during checkout process. Thanks Sasha for your all efforts.
5/5
TrustpilotHazel Sims (Reading)
Previously rented an apartment on my own in the centre of Reading, which came with a lot of problems you’d expect living in the thick of it.
5/5
TrustpilotHelpful, knowledgeable & trustworthy
Abi Hepner organised a house viewing via Prospects Estate Agents, Crowthorne. Abi was very helpful, knowledgable and trustworthy at the viewing. Thank you very much 😊
5/5
TrustpilotAgnese Rees dealt with my request to…
Agnese Rees dealt with my request to replace some damaged items in the property. She was professional and worked efficiently and the matter was resolved very quickly. We really appreciated the speedy service and the fact that Agnese was reachable and prompt in her communication
1/5
TrustpilotNot good at customer support…
We thought it's a best estate agents in UK but after getting frustrated experience, we are thinking it's one of worst estate agents. Their poor service and maintenance problems before handing over keys to new tenants makes us very bad and we are suffering till now and it's been a week. You won't get proper response from anyone and they will simply tell apologies. Better choose another agency if you are looking for good and better homes.
1/5
TrustpilotPoor service and worst customer experience
should not give that one star itself and have got that much frustration with Prospect and their home. They haven't done any checks before handing over the home to me and it's been a week since I am struggling to get my issues sorted. Worst service by prospect and no one is responding promptly. I don't want to name people here and please check with other agencies for good home if you are looking for your family.
5/5
TrustpilotBeth was extremely helpful throughout…
Beth was extremely helpful throughout the process from start to finish. She was amazing and I would highly recommend her for anyone looking to sell their house.
5/5
TrustpilotI dealt with Charlotte & she was…
I dealt with Charlotte & she was absolutely brilliant from start to finish. Super helpful & great with comms. Thoroughly recommended.
4/5
TrustpilotGreat sales and marketing
The marketing and sales service from Prospect was excellent. Lots of potential buyers through the door and offers made. Can’t fault this.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Prospect Estate Agency hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reading.
