Trusted Agent profile · Reading
★★★★★
1,995 reviews across 2 platforms
24 King Street, Reading, RG1 2HE
Prospect Estate Agency's office in Reading, at 24 King Street, is rated 4.7 out of 5 across 1,995 reviews on two platforms, including 337 Google reviews rated 4.5.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
GoogleEverything went a lot smoother and easier then I first thought very quick and was also excellent service provided from there staff
'Excellent service' from our staff is great to hear. Thank you for posting this 5 star review.
5/5
TrustpilotThoroughly professional sales team
I was very impressed with the professionalism of the sales team. A big thanks Ross, Toby, Cameron, Max and Liam. Professional, enthusiastic, yet refreshingly straight talking. We obtained four offers at or above the asking price for our property within a week.
5/5
TrustpilotExcellent service from Prospect…
Excellent service from Prospect Warfield. At all times we were looked after from the initial consultation to sale of property and exchange, thank you guys, thank you Beth for getting our sale and thank you Betsy for getting our sale to exchange. Thank you Prospect Warfield
5/5
TrustpilotReally impressed with the service
Really impressed with the professional service from Prospect Reading. The team is great, and Toby Herman has been especially helpful in dealing with all my queries promptly. He's extremely responsive on the phone, and responded to all my emails within minutes. Amazing!
5/5
GoogleI was renting a property for last 2 years through Prospect in Bracknell. Laney Thompson was our property manager and she put in lot of effort to ensure timely action taken when issue arises. She is very sincere and goes out of her way to resolve matters. Will recommend Laney for an outstanding employee award.
5/5
TrustpilotQuality employees - worth using
Melissa Fisher is fantastic at managing our properties. Always quick to reply and helpful with any issues we have. Same with Jake Harley on the lettings side and Ross Hobbs on the sales - both are very competent and provide a great service. Keep up the good work!
5/5
TrustpilotAgnese Reese
Thanks Agnese for the great support you are giving us to make our relocation to our new house in Maidenhead as smoothly as possible. You have been great giving us reassurance that each of our requests are going to be dealt professionally and on time.
5/5
TrustpilotGood agent
Katie is very helpful and explain everything clearly for house viewing.
5/5
TrustpilotGreat Service!!!
Great Service!!!They were very helpful and prompt. Aimee was really a efficient and professional to work with. She did a wonderful job to keep us updated as much and chasing regularly. We were able complete the deal within our timeline. Thanks.
5/5
TrustpilotThe Best
Second time I have sold one of my houses with Prospects in Bracknell. Without a doubt they are brilliant. No stress and very professional. Always get the asking price. Would always recommend Prospects. I would like to especially thank Paul Wickens and Aimee Smith.
5/5
TrustpilotDani Smith - Property Manager
I'm really happy with Prospect fully managing my small BTL portfolio. Dani Smith is my property manager and she does a fantastic job by being on top of all maintenance issue, legal requirements and my requests. Dani and the team at Prospect have my highest recommendation.
5/5
TrustpilotI am a tenant at a property that Sasha…
I am a tenant at a property that Sasha Byrne manages for Prospect and I must say that Sasha is very prompt in responding to all queries and she has been really professional and extremely helpful.
5/5
TrustpilotAbi was great.
Abi was great.. very polite and patient as we asked questions and looked round the property!
5/5
TrustpilotThank-you Sasha!
Sasha Byrne has been fantastic at managing my property. She has always exceeded my expectations and always goes the extra mile to help. It's been absolute a pleasure dealing with her and I couldn't reccomend her services more highly. Thank you Sasha
5/5
GoogleProfessional and prompt responses throughout the letting process. Megan Hitchman, in particular, went above and beyond in helping me with my tenancy application and was patient and attentive to any questions or requests I had, all were handled as efficiently and fast as possible.
Thank you for your 5* review Jey. Wishing you all the happiness in your new home!
5/5
TrustpilotThank you!!!
Looking at buying a new home can be extremely stressful. However, Beth made the whole experience stress free and very enjoyable. Couldn't have done it without you.Thank you very much Beth!!
5/5
TrustpilotBeth has been a fantastic agent
Beth has been a fantastic agent, balancing our needs and those of the sellers. She's been a pleasure to work with and I'd thoroughly recommend her for her local knowledge honesty and personal touch. She's a good'un.
5/5
TrustpilotSold my flat
Michael was very helpful during the valuation visit and had good knowledge of the local area. The sales team were good and happy to communicate via text to check viewings could be booked and keep me updated when viewings were happening.
5/5
TrustpilotI would like to say a big thank you to…
I would like to say a big thank you to Beth at Prospects in Warfield for her help and support with our purchase. From initial viewing through to the various legalities and pushing to get us to completion, the experience has been second to none.
5/5
TrustpilotGreat experience for my first property
It was a great experience and couldn't have been easier. Lots of help and could ask questions without being made to feel stupid, which is handy when dealing with your first property! Hope that Beth is still there when I come to move again!
5/5
TrustpilotMy husband and I recently viewed a…
My husband and I recently viewed a property in Brockhill with Abi Heppner. She was friendly, knowledgable and extremely personable. We didn't feel we were being rushed around and if we do move to the area, we will definitely be getting in touch with Prospect again.
Thank you for your 5* review, Kathryn.
2/5
TrustpilotCustomer service is really poor
Customer service is really poor. Don't have the mindset to assist the customer or solve our problems. The prospect's team prioritises their convenience more than improving customer experiences, and is not willing to go the extra mile to provide better customer experiences.
Good morning Isha. Thank you for your review. We pride ourselves on providing excellent customer service and going the extra mile, so am disappointed to hear you didn't feel this was the case when dealing with us. Please could you email me some further information to customerservice@prospect.co.uk so I can look into everything further and where needed, ensure we learn and grow from your experience. Thank you, Hanna.
5/5
TrustpilotWe have used prospect for the first…
We have used prospect for the first time and can happily say the service has been perfect. Agnese is our point of contact and has been superb throughout the process. I cannot fault her work at all. I am very impressed with the service.
5/5
TrustpilotFirst Rental
I have had a very good experience with Prospects Estate Agents when using them to rent my flat. Kind, patient and knowledgeable to deal with especially Kurt Owen and Kate Smith.
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